Summary
Flaviar offers a quarterly subscription program for rare and premium liquors from around the world and lets you sample a variety of flavors without committing to a full bottle. Overwhelmingly positive customer reviews indicate this subscription company really delivers.
Pros
Cons
Posted on Mar 20, 2018
I love the whole Flaviar experience. I especially like the tasting boxes which are a real hit for my guests in the office. When I have visitors for a late business meeting in a more relaxed atmosphere, I offer the one small glass contained in the tasting boxes. I always have a gin box, whiskey box, and cognac box! They go faster than I can reorder them!
Bottom Line: Yes, I would recommend this to a friend
Posted on May 2, 2018
I love going onto the Flaviar site. It has everything from great bottles of alcohol from all over the world, to mini-classes about various types of alcohol, to the ease of ordering, to the great reviews by other users.
Bottom Line: Yes, I would recommend this to a friend
Posted on May 4, 2018
This is a very excellent Jameson product! Delicious, neat, nice flavor to warm the bones! I will buy it again.
I will recommend this company. I found this website professionally done and easy to navigate. The product came packaged well and easy to recycle.
Thank you.
Bottom Line: Yes, I would recommend this to a friend
Posted on Jul 9, 2018
I was not pleased with this company. The items I received were not based on the profile I submitted. Taste sample items were not clearly labeled, making it hard to tell what you were about to drink. First two tastings of three in my sample were of liquors I absolutely detest drinking. Prices are higher than my local store. Plus when I contacted them to request a refund after receiving the above tasting box was told no refund would be granted. No prorated refunds are allowed as they only have a 3-day grace period. Really hard to determine if you like a service when you get nothing in the first three days. I would not recommend this to anyone!
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Aug 30, 2018
Hey Joe,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further. We send out the Welcome Box without your input to help you guys ease into the club, to prevent feeling overwhelmed by the novelty of the club’s various aspects, but you are able to pick all tasting boxes after the initial one.
Prices can vary dramatically by region, product, distributor, demand, old stock, and time of year. Nevertheless, we work with retailers across the country and do our best to source great products at the best possible prices
The cancellation policy holds true, and we’d love to look at your case again, but we are unable to find any conversations using the information we have on you from HighYa. Kindly write to us at hello@flaviar.com again we’d love to take a second look.
Posted on Jul 10, 2018
If anyone is considering signing up for a subscription with Flaviar, be warned. I purchased a 6-month subscription for $120 on 6/13, for Loren for Father’s Day, and his “welcome box” didn’t arrive for 21 days on 7/3. And one of the bottles had leaked in transport.
I asked for a refund, and their policy is you can only cancel your membership within the first 3 days!? How would I even have known by that point we would have a reason to want to cancel? We have been terribly disappointed since the beginning. I would advise against doing business with them. And all he was going to get as best we can tell is two of these “tasting boxes” in his 6-month membership to the tune of $120. Do you know how much liquor I can buy with $120?! They’re all “fluff” and very little substance. How about pay less for marketing materials and more money towards actually delivering a product and some customer service?
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Aug 30, 2018
Hey Christina,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further. At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your satisfaction. The broken sample was replaced with a completely new tasting box, and given the circumstances, we fully refunded your membership fee.
We understand if your needs and wishes differ from what we offer and I’m terribly sorry that the gift didn’t work out. However, there are numerous other benefits save for the tasting boxes. If you’d like us to help you use the membership to the fullest or if you believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com. Wish you all the best!
Posted on Jan 7, 2019
After much research, I excitedly purchased a membership for my husband and from all the reviews, the offer, and the price I thought this would be awesome! I received all the "welcome to the family" information along with the info card with its secret code and password, just to have my husband attempt to claim his membership/gift and not be able to. After inquiry, I was just now today told this is not offered in Texas. Poor quality control, poor attention to detail that this was not caught in process and/or PRIOR TO Christmas, and that money was taken knowing they could not provide the product. Leaves a sour taste.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Feb 18, 2019
Hey Barb,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
We are terribly sorry that the gift didn’t work out for you but we do display states in which our Club isn't available prior to purchasing. Sorry to hear you missed them.
At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction.
If you need help with anything else we’re easy to reach if you write to us at hello@flaviar.com.
Posted on Feb 11, 2019
On December 11th I placed an order with Flaviar including an Aberlour 12 years old, and a Ginaissance tasting kit. The email said I would get both items between 3-7 working days to get to my apartment. Eight days after not having received anything I emailed Flaviar to inquire about my packages, and they replied 4 days after saying "The label was created but it seems not to have moved from our vendor's warehouse. I'll investigate and get back to you as soon as I know. I'll do my best to get these shipped out immediately!"
After 15 days of waiting, my bottle finally arrived, only to find out that I was missing my Ginaissance from the order. I again email Flaviar to try and figure out why I had not gotten my Ginaissance and they replied "The Ginaissance was supposed to ship from another vendor but seems it didn't ship at all. And that probably the vendor has issues shipping to my state." "Uros," my concierge, said that if I was willing to wait because of the lack of ETA, and I replied just please send the package. Once "Uros," my concierge, read the email he apologized for the second time about waiting and said "The Ginaissance shipped today. Tracking will be provided within a few days."
Since I got that email I have not received the package, or the tracking number...It has been 18 days since I got that last email. What kind of inconsiderate lack of customer service is this? If I am going to give my money to a company I expect to have some sort of professional and attentive customer service. I would definitely not recommend this to anyone trying to have a good experience and good customer service. Definitely the worst I have ever been treated in any e-commerce subscription. This company has made me feel like I have been forgotten.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Feb 12, 2019
Hi Alejandro!
We sincerely apologize for the level of service you received. The feedback you have provided is one of the only ways we can improve.
We’re well equipped to handle occurring issues tied to the industry we are in, without our members ever noticing a disruption in the quality of service. Recently, though, we’ve experienced several issues at the same time, which has made resolving them in a timely manner much more difficult. This led to some shipping delays, longer transit times or tracking issues. We're terribly sorry you were among the affected!
We have sent a message to your inbox addressing your concerns and offering redress.
Posted on Mar 23, 2019
Don’t waste your money. If you sign up, you will have exactly three days to cancel if you don’t like it. Three days is not enough to decide, and they do NOT offer any refunds thereafter. Total SCAM!
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Mar 27, 2019
Hey Don,
Thank you for sharing your concerns.
All information about the Club is available prior to joining, but we even give you three days after you join to decide and cancel for a full refund. After three days, we offer partial refunds for up to a month which we believe is very generous and gives members ample time to become fully familiarized with the club and all its various facets.
Unfortunately, we are not able to find your account with the information available here so please write to us at hello@flaviar.com if there is still any confusion or you need our assistance!
Posted on Jun 25, 2019
This company is a typical scam. Ordered my membership on June 6th and still has not received my 1st quarterly order. In response to my multiple emails, I am only getting "We are sorry, will check with our vendors."
Be very careful not to sign-up with them!
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Jul 9, 2019
Hey George,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. The stock issues were overcome and your order shipped only a few days later than promised.
If you believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com
Wish you all the best!
Posted on Jun 27, 2019
I can't get customer service to help me. I live in a state (North Carolina) that is apparently impossible to send liquor, but Flaviar doesn't warn you before they take your membership. In 6 months I haven't received a single order, but they have taken my money. They like to "respond" on Twitter, Facebook, etc. to publicly tell me they will help me, but I cannot get a response directly.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Jul 9, 2019
Hey Christina,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. The lost tasting box was replaced with a completely new one which has already reached you.
If you need help with anything else, we’re easy to reach at hello@flaviar.com
Cheers!
Posted on Jul 9, 2019
I received this as a gift from my wife. I was very excited. I went online right after I received the gift on my birthday in February. I was supposed to be sent the initial tasting box when I signed up. A few days later I ordered 2 bottles of bourbon. I waited for 6 weeks and had still not received my tasting box nor the bottles I received. I contacted the company about both orders and received the bottles I ordered but not my tasting box in about a week. The bottles were received on 4/9/19 and ordered on 2/17/19. The tasting box was ordered on 2/16/19 and a FedEx shipping label (FedEx number 478231884556) was created on 2/27/2019 and I have still not received this as of 6/25/2019. I am not surprisingly unsatisfied and would strongly discourage anyone from using this service.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Jul 16, 2019
Dear Robert,
This certainly isn’t the experience we want you to have and apologize for the inconvenience caused.
Allow us to provide some insight. Shipping alcohol is an extremely complex process. By now, we are well versed at handling unexpected delivery issues and fluctuations in state laws so there is no disruption in the quality of our service. Right around the time you joined, though, we’ve experienced several such issues at the same time, which has made resolving them efficiently a lot trickier. This, in turn, caused shipping delays, longer transit times, and issues with order tracking.
We see your message in our help desk that one of our agents responded to but you never got back to them. We'll send you another message straight away so please be on a lookout.
Thank you for your patience and understanding.
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