HelloFresh

My step-daughter gave us two dinner kits because she was leaving town for a week and didn't want them to go to waste. First of all, the portions were insanely small. No way this would serve 4. The vegetable ingredients were wilty, green beans were oozing some kind of milky fluid, tomatoes way under-ripe and dried out limes were the size of walnuts. The amount of meat would be considered one serving anywhere else, not four! I've always done the grocery shopping so I have a very good idea what these ingredients would cost if you bought them yourself. About $2.50. And that's not per person. That's the entire meal! A bad value for sure.

Bottom Line: No, I would not recommend this to a friend

I should have known better when they have you enter a credit card before you can see meal options. After seeing meal options I canceled immediately. Today I saw an email about a shipment on the way. I called their non-toll free customer service number where they said they would refund my credit card and the shipment was mine to use or give away. But the scary part was they said their system showed a PayPal charge. They couldn’t tell me which credit card was charged. Now I have to check all cards for a charge and watch whichever one for the refund as I know I didn’t use my PayPal account.

The emails I received from company showed:

1. Welcome.

2. Canceled subscription.

3. Action needed to correct payment information.

Those 3 emails were on the same day.

The 4th email 4 days later "your box is on the way."

Do not have any interaction with the company. Their systems are out of control.

Bottom Line: No, I would not recommend this to a friend

The food wasn't fresh, limp produce. Started with a promotion, that disappeared, my Groupon was rejected. The food is all roasted with oil. I never use that much oil. Not healthy at all, food gots monotonous. Very disappointed.

Bottom Line: No, I would not recommend this to a friend

I received a $60 gift card after the passing of my daughter. When I went to redeem it they refused, telling me all gift cards were suspended until after the Coronavirus. I chatted with them twice to explain my situation and how much my family needed these meals, and I was told there were no exceptions. Eventually they hung up on me twice. Horrible company with no compassion. Stay away.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I recently noticed two charges on my credit card linked to HelloFresh. These were identical charges, not an additional charge for gourmet ingredients. This was also not a shadow payment like what you might see when prepaying at a gas station - no cancellation of payment or repayment. Straight up two payments for one week.

Contacted customer service two weeks ago and after 4 customer service representatives asking me the same questions and asking for the same info, I am still not any closer to getting my money back for one of those two payments. I don’t enjoy giving away nearly $170 to a company for nothing...

What should have been resolved quickly and easily, hasn’t been. And because of this, my frustration is growing every time they pass me off to someone else who won’t do anything.

I hate to say it, but this is pure theft/fraud. I am charged for literally nothing and can’t get my money back? I have also asked to have my account canceled. Let’s see if they allow that?

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

My order was delayed by at least 3 days. Instead of a refund, they gave me free breadsticks for my next order. Should have refunded all my money.

Bottom Line: No, I would not recommend this to a friend

I signed for a trial of 3 deliveries.

Was able to choose two and the third one was sent randomly (fine, my error, their website is designed the way you just focus on buying more and add-ons not actually managing your subscription).

Anyway, to my surprise a month later they sent another box which I hadn't ordered and they charged me for it! More to that, when I refused the delivery, they said I was supposed to let them know 5 days in advance?!

So for 9 meals they charged me more than £100! This is more expensive than takeaway!

And it looks like despite the fact that I canceled the subscription, they will keep charging me (their business model is 5 days for us to take your money but 1 day for actual order processing)!

Scam. Beware. Their customer support can only apologise and ignore your queries, without even registering the complaint!

Switching to Gusto!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I spoke with someone in July who told me I had until Oct 31st to cancel my subscription. Then when I got charged on the 27th, I called to see why, and they said, "No, you need to call BEFORE the next shipment date." I contacted customer service (who had the convo on file) and they did nothing to help the 79-dollar charge I was issued, for something I did not order. This is not the first time I've had bad customer service with them.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend