Hubble Contacts

I decided to give these contact lenses a try. What a mistake. I was extremely upset with their customer service. They are hard to get ahold of. It is hard to cancel, and even after you cancel they ignore you and send more boxes. When you return, they charge you processing fee and shipping.

I returned two boxes and did not see any refund and had to call them back to issue me a refund. They are very fast in getting you on board, but after that, it is a nightmare to get out.

The contacts are horrible, and it was really bordering my eyes. After wearing for a while, I switch back to my Acuvue and what a difference.

Don’t waste your time money on these, it is not worth it.

Bottom Line: No, I would not recommend this to a friend

Don't waste your money. This company has awful customer service, appears to be a bunch of dummies that can't comprehend simple English, and they give you the runaround about the crappy quality of their product and make it difficult to cancel service. Get them anywhere but here. A terrible company to deal with and horrible customer service!

I would give them zero stars if I could!

Bottom Line: No, I would not recommend this to a friend

I have been an optometrist since 1982. CLs can have serious side effects. Hubble only comes in one size and in spherical powers. Many people need an astigmatism correction or a steep or flat fit, and the Hubble lens won't fit.

They're not even inexpensive. If you want to order online, ask your Doctor for an Rx for Dailies Aqua Comfort Plus. They're cheaper and available in a sphere and toric powers.

Hubble is not doing you any favors. I don't like online CL providers, but at least they are selling you a real product.

Bottom Line: No, I would not recommend this to a friend

I'm active duty military and work from 8 am until 6 pm most days. I had no problem signing up online. However, the contacts don't even make it through my shift before my eyes feel tired and start to dry out. So, I went to cancel. There's no way to do it online. I sent them an email, and they replied that I would have to call between the hours of 9 am and 5 pm to cancel. We do not allow phones in my building, so that's not possible.

I explained that to Hubble, they ignored my request, and promptly billed me for another month. I've tried to cancel for two months now. They don't even bother replying to my emails.

Scam.

Bottom Line: No, I would not recommend this to a friend

Terrible company. I ordered a lens test, but, they did not come to me. And the company has already charged money for regular lenses from my account! They make me call them when it suits them. In their personal account, they do not provide an opportunity to remove an automatic subscription. For letters asking to cancel the automatic subscription, they are asked to call at a time when it is convenient for them. I do not recommend contacting them. Do not buy anything from them. They will do the same to you.

Bottom Line: No, I would not recommend this to a friend

My husband started using Hubble Contacts at the beginning of last year. After a few months, we canceled the service. They continued to charge our FSA account. Again we canceled at the end of 2017, for them to start charging for the subscription in October 2018! At this point, his prescription has been expired for several months, so not only are they fraudulently charging our FSA without consent, they are using an expired prescription to fill for contacts. We will be contacting BBB.

Bottom Line: No, I would not recommend this to a friend

Contacts left my eyes dry and burning after 4 hours. You can conveniently sign up online, but cannot cancel without calling during the week 9-5. That tactic alone should warn you about their archaic business model. Run away!

Bottom Line: No, I would not recommend this to a friend

Sign up was very easy and contact lenses came on time every month, but unfortunately, those are the only positive comments I can make regarding my experience with Hubble at this time.

In October 2018 my credit card expired, and shortly after, my prescription for lenses also expired. The company continued to run my credit card each and every day for two months and it was declined as it should have been, but then 2 and /2 months later, on 12/16/18, they put through an unauthorized charge on an expired card for an expired lense prescription.

When I contacted customer service via email per California state law, my subscription was canceled, but not before the charge went through. I once again contacted Hubble customer service by phone and spoke to Erin. I was told since we have a credit card on file we can charge it anytime even though it is expired and your prescription is no longer valid. I asked Erin what the expiration date on my card was and she said 10/18, I then asked what day did you charge my account she replied 12/16/18. When I asked Erin if 12/18 was after the expiration date of my card on file she replied, "yes, but that doesn’t matter, we have your information and we can charge your account."

I understand the policy that the subscription with Hubble needs to be canceled, but I certainly didn’t expect a reputable company to charge an expired card.

Bottom Line: No, I would not recommend this to a friend

I am very unsatisfied with the service I have received. I talked to a man and canceled my subscription and requested a refund. He didn't want to help me so I requested to speak to a manager and I got the run around that no manager was in and if I wanted one would call me back, but I never received a call. Despite the horrible customer service, I sent the package back and it showed it arrived on the 3rd. It is now the 21st and I have yet to receive a refund. All I want is my money back. This is the absolute worst customer service I have ever received.

Bottom Line: No, I would not recommend this to a friend

I moved and wanted to cancel my subscription. They did not update my address, but sent it to the wrong addy and charged me anyway. I had to call and cancel (you cannot cancel on the website). Now to top it all off, I canceled in September and found a charge THIS MONTH for them on my bank account. The site says "canceled" but they charged me anyway! How do I ever get rid of these creeps?

Bottom Line: No, I would not recommend this to a friend

Absolute worst customer service! They don't do crap for you! On their technical side, THEY SUCK. I apparently subscribed TWICE, so they charged me TWICE. The first time I signed up, the website told me my account doesn't EXIST. Now they’re asking me to ship back the order I DID NOT REQUEST in order to get BOTH REFUNDS. $88 lost. I have to wait a month to get $88 back. Rip off company! WORST.

Bottom Line: No, I would not recommend this to a friend