Summary
Hubble Contacts claims to save you time and money on your contacts with a simple subscription program. However, many experts don’t recommend this style of lenses due to the potentially inferior material they are made from.
Pros
Cons
Posted on Sep 16, 2020
Spoke to several customer representatives that refuse to help me with questions and answers to technical issues. They were rude and unhelpful. I like the contacts themselves, but do not like how their customer service representatives speak to people so I'm unsure if I'll ever use this brand again.
Length of Use: 1–2 years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Contacts feel comfortable
Customer service
Lack of assistance
Not helpful
Company Response from Hubble Contacts
Sep 17, 2020
Hi, Sarah,
Thank you for taking the time to leave this review. I’m sorry you had such an unpleasant encounter with our associates. I would like the opportunity to investigate your feedback further. I sent a PM here in HighYa to further assist you.
Best,
Sophia
Posted on Oct 9, 2020
I’ve got roughly 8 boxes per eye, I don’t wear my lenses every day so I have ample supply now. They feel good in my eyes and I see just as well with this brand as I do the Acuvue brand. I was extremely disappointed to wake up the other morning (10/5) and see my account was overdrawn by $39. I reported my card lost and received a new one in the mail and somehow these guys still ended up getting my new debit card number and information which I did NOT update in my account. There is no link to click to cancel, you have to email them. I emailed, figured they would send the money they stole back, but no, instead I’m still getting yet another 30-day supply that I don’t need and now have to pay about $50 on top of the $39 to get my checking account back into good standing. Be careful if you get a subscription, and make sure you manage your subscription so you don’t get overdrawn.
Length of Use: 6–12 months
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Soft
Don’t scratch my eyes
I can wear the same pair for about a week before I throw them away
They turn inside out easier then my name brand ones
Harder to find when I drop one
Can’t really wear if I have eye makeup on
Company Response from Hubble Contacts
Oct 12, 2020
Hi, Christina,
Thank you for taking the time to leave this review. I'm so sorry to hear this shipment came as a surprise! After your first trial shipment of contact lenses, Hubble does become a subscription service if you don't decide to cancel - we make this information available on our website and during the sign-up process. The upcoming charge schedule is posted in the customer's HUBBLE account, as well as information for how to edit or skip orders in the schedule. Our orders are part of a subscription program, so we are prepared to be processed immediately after the charge is cleared. We are physically unable to cancel or pull back an order once it has been charged. The monthly charge is authorized when you place the first order, and can be adjusted at the request of the customer, and can be canceled via a simple email or phone call with our customer service team during our business hours, as stated on our site.
I am going to send you an email where I can help you with this further. Thanks!
Best,
Sophia
Posted on Dec 7, 2020
Depending on the pair, my eyes get mucus, or the contacts bother me. My doctor says Hubble is cheap because Hubble uses outdated contacts and repackages them. I can see that, especially because each pair feels differently.
Length of Use: 2+ years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
No “pros” were specified in this review
Depending on the pair my eyes hurt
Mucus, discharge from Hubble contacts
Company Response from Hubble Contacts
Dec 14, 2020
Hi, Jowa,
Thank you for taking the time to leave this review. I’m sorry to hear that you are dissatisfied with our lenses and cancellation process. I'd like to find out more about what happened, so we've reached out privately to discuss your account details from there.
Best,
Sophia
Posted on Dec 8, 2020
First off, Hubble has cute boxes and their contacts are totally fine. The problem I have is my "free two-week trial" box was never delivered, but every month since I've paid and received my contacts without issue. I have tried to cancel my account multiple times via email, and the only way to cancel it is to call someone (during working hours) to unsubscribe. I feel like Hubble cares way more about my money than my vision.
Length of Use: 1–2 years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Cute boxes
Contacts that help me see
Nearly impossible to unsubscribe
Company Response from Hubble Contacts
Dec 14, 2020
Hi, Lani,
Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription and you did not receive your free box. I have attempted to look into this for you, but we do not have sufficient information to find your communication records with our team, so I will have to ask you to provide us the email address associated with your Hubble account so we can look further into the situation. Please check your inbox to further assist you. Thank you!
Best,
Sophia
Posted on Dec 9, 2020
It's hard to pass up contacts for $1 per pair, but I wouldn't sign up for these. They are definitely a daily wear quality and meant to be thrown away each night. I usually go through 4 contacts trying to change them (albeit, I do not change them nightly). I also have been trying to cancel my subscription for a while and they make it super difficult to cancel.
Length of Use: 1–2 years
Bottom Line: No, I would not recommend this to a friend
Company Response from Hubble Contacts
Dec 28, 2020
Hi, Jessica,
Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I have attempted to look into this for you, but we do not have sufficient information to find your communication records with our team. So we've reached out privately so we can discuss your account details from there. Thank you!
Best,
Sophia
Posted on Dec 14, 2020
Contacts become uncomfortable after about 4-6 hours. Really hard to go a full day wearing them. But I guess you get what you pay for.
Length of Use: 1–2 years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Cost
Comfort does not last
Company Response from Hubble Contacts
Dec 28, 2020
Hi, Adam,
Thank you for taking the time to leave this review. I am sorry to hear that you did not get on well with the lenses. If you haven't already, please be sure to cancel your subscription to avoid upcoming charges and deliveries. Please feel free to reach out to help@hubblecontacts.com with the subject line "ATTN: Highya".
Best,
Sophia
Posted on Mar 23, 2021
I have had Hubble for about 3 years. They have been great up until the last 6 months or so. I have received late orders several times. This is very problematic for me as this was the only method I was using for my vision, so if I don’t get the contacts, I can’t see. I recently called customer service, and they were unable to email me a copy of my prescription so I could go somewhere else. Now I am stuck with no contacts, and I was supposed to go out of town.
Length of Use: 2+ years
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Low cost
Quality contacts
Available customer service
Late delivery times (1 week or more late)
Unable to receive prescription when requested
They don’t send an email when the delivery will be late, so I don’t know until I’m out of contacts before realize I have none left
Company Response from Hubble Contacts
Mar 25, 2021
Hi, Sydney,
Thanks for sharing your experience with us! So sorry to hear you have been experiencing delays. Due to Covid-19 major carrier services everywhere are experiencing extreme delays in their delivery times. I have attempted to look into this for you. We do not have sufficient information to find your account on file so I reached out privately to find out more about your interactions with our team and get to the bottom of this. Thank you!
Best,
Sophia
Posted on Sep 23, 2021
Hello, the past two months I’ve noticed my daily contacts defective. In some cases, I’ll open up the contact and it is dried out and has no solution in it. And I’m always short on my supply before receiving my next set.
Length of Use: 3–6 months
Bottom Line: Yes, I would recommend this to a friend
Pros and Cons
Affordable
Dry
Defective
Company Response from Hubble Contacts
Sep 29, 2021
Hi, Kayla,
Thank you for taking the time to leave this review. I’m sorry to hear about your experience with our lenses. We take quality issues very seriously. I would be more than happy to help you further with this. I've reached out privately, here on HighYa, and look forward to hearing back from you!
Best,
Sophia
Posted on Mar 11, 2022
Convenient but the lenses are not as high quality as brand names, and they are still made with the older technology material that other brands have moved past.
Length of Use: 2+ years
Bottom Line: No, I would not recommend this to a friend
Posted on Nov 8, 2022
Contacts are good. The shipping is horrible! I’m still waiting for contacts that shipped 5 weeks ago. Not good when you run out of DAILY contacts.
Length of Use: 1–2 years
Bottom Line: No, I would not recommend this to a friend
Pros and Cons
Comfort
Price
Shipping takes forever
Company Response from Hubble Contacts
Nov 9, 2022
Hi Mark,
Thank you for taking the time to leave this review. It's so great to know that our contact lenses working great for you. I'm sorry to hear that you're seeing some delay with your order. I'd love to look into this and find out if there is something unusual happening with your order. In order to do so, I'll send a private email to further check your account.
Best,
Sophia
Posted on Jul 7, 2017
I saw the reviews for these contacts and was immediately sold. I used two-week ones before switching to these dailies, which might be the issue? I find them comfortable, at first, but within a few hours, my eyes are driving me crazy! They turn into a sandpaper-like feeling on my eye at about hour four to five. Talk about UNCOMFORTABLE! Being a nurse I am on the job for 12 hours at a time, and can't have my eyes be in that much pain so quickly. Not sure why, but no, eye drops DON'T help the situation!
Overall, I was SO excited to try these, but they just don't work for me. The packaging was cute, the prescription was verified, and it shipped super quick, so that's a plus!
Bottom Line: No, I would not recommend this to a friend
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