Hubble Contacts

I tried Hubble Contacts, and they were the most uncomfortable contacts ever. I literally could barely see out of them.

So I called and canceled my subscription, but they charged and sent me more a month later anyway. So I called again to cancel my account and get my money back. They wouldn't give me my money back for the first box I was unhappy with and told me to send back the unopened box. So I sent them back and they still never refunded me my money back!

Never, ever get these god awful contacts! They are a bad company!

Bottom Line: No, I would not recommend this to a friend

Worst customer service. Do NOT order from this company! Contacts are flimsy and not worth it. Also, it took them 5 minutes to take my money and it is now almost 2 months after I canceled and I still have not received my refund after following their instructions for canceling to the T. Bad bad business!

Bottom Line: No, I would not recommend this to a friend

I signed up for the Hubble Contact lense "free" trial. The lenses did not fit properly, and before I could cancel the subscription an automatic deduction of $33 was taken from my account and a second box arrived.

I phoned Hubble, and with painstaking time wasted on the phone, I was told to write on the unopened box RETURN TO SENDER. That was on September 18th, 2017.

Today is November 28th, 2017 and the $33 refund has NOT posted to my account.

I phoned Hubble Contacts today, 11/28/2017, and they are unable to find their package, and they are unable to use their own tracking number to locate it.

I expect a refund since I did return the package as instructed by the associate and the box was unopened. I actually hand delivered it to the USPS driver.

Bottom Line: No, I would not recommend this to a friend

Yes, I got 15 pairs of contacts for free (plus $3 for shipping). To me, that made it worth it to try these contacts out. However, after my experience, I will not be continuing with this service.

First of all, Hubble's customer service is incompetent. One example is that they ask the same questions repeatedly even after you have already answered them. At one point, they emailed me to ask me what my prescription was. They also had the wrong telephone number listed for my optometrist, called a random woman (who later left me a voicemail), then claimed that the person they talked to said my prescription was expired. Even after I told them multiple times the correct phone number (even sent them a copy of my prescription), they told me that my "optometrist" (still don't know who they were talking to) said that Hubble Contacts wouldn't fit on my eyes.

Finally, they called the correct number and sent me my contacts. The contacts themselves are the absolute worst quality I have ever encountered. I have been using contacts for over 20 years, trying many different brands, and none have been this bad. They are dry as soon as they hit your eyes, and I can't seem to get a clear focus when I wear them. The dryness creates a terrible discomfort that made me not even want to use the rest of the contacts. I am keeping them for an emergency in case I run out of my other brand, but I refuse to wear these as a first option. Heck, I'd rather wear my glasses than these.

So, in summary, the contacts are as terrible as the customer service. If you need some backup pairs of lenses and are short on cash, that is the only reason I can see to get this deal. You also have to cancel your subscription by telephone (no online option), or they will start automatically charging your card. Overall it seems like a scam to me.

Bottom Line: No, I would not recommend this to a friend

So like every other review, I also had the pleasure of experiencing their return process.

I tried out the free first box of contacts and found them rather flimsy and irritating. I got a bit busy with life and forgot to cancel my subscription, which obviously was my mistake. That is until I found they had withdrawn $44 from my account one day with no email or warning at all.

I called customer service twice to get it canceled and inquire about the return policy. As per instructions, I returned it through the refusal of the package, and the post office told me the company would be liable for the shipping costs, which I find if the majority of companies. Hubble told me I'd have to cover it (which I did), so hey, at least they did one thing right in informing me beforehand.

Two months later and still no refund. I've sent multiple emails and phone calls. I'll admit, their customer service representatives are nice and patient, but absolutely unhelpful. They told me to contact DHL myself to inquire about WHY the package had not been delivered, and DHL told me to inquire with Hubble. It was a long back and forth process of "we don't know, we can't do anything, how about you just wait and wish for the best?"

Finally, I had the last straw today and sent them an email with how frustrating this entire process has been for me, and requesting that someone guide me to a solution rather than "sorry, you'll just have to wait." I got the $33 refund an hour later.

For two months of chasing and around 20 emails to Hubble, that $33 was really not worth it.

I can't say anything for the product itself since it simply was not suitable for myself, but Hubble will put in the complete and utmost effort to NOT process refunds. If you like the product, go for it, but remember to cancel as SOON as you find they are not comfortable with yourself. Just be prepared for a lengthy hold on your call.

Bottom Line: No, I would not recommend this to a friend

I’ve had a horrible experience with Hubble Contacts. They would not cancel my subscription. They have a horrible number you have to call to cancel after already emailing them, and the number is never available. And they don’t refund your money ever, and they never undo your subscription. That's crap. They have messed up my bank account this month and caused me fees. Don’t subscribe.

Bottom Line: No, I would not recommend this to a friend

First, their customer service team is horrible. I don't think they have a manual on how to deal with customers. They don't inform you any unnecessary cost that they want to expect the customer to pay, so be careful when you ask for a free box.

I canceled their subscription once I tried a free box. Their contact lens is not comfy comparing with Acuvue, which I use, so I canceled it. But my subscription ended on Sunday, so I called them on the next day morning to cancel my subscription. But the representative told me that mine was already shipped. (it turned out they shipped 7 PM on the same day). So he told me that to simply return the product when I get it.

However, I only got a partial return. Shipping/handling/restocking cost is $11, so I get only $33. And they said that the hidden fee is shown somewhere on their website, and they use a third party shipping company so that I have to accept it. What kind of service is that? Horrible service ever.

Bottom Line: No, I would not recommend this to a friend

Extremely poor service with this company. I received my free two weeks supply of contacts. Then my first shipment of paid for contacts came and they were bad, like I didn't have contacts in. So I called customer service and after several conversations talking to several different people, I was told I would receive an expedited shipment as a replacement.

I didn't receive them until a week later (I don't consider that expedited). When I tried them and they were the same as the last; I couldn't see with them. This has happened two more times with the same result. I've spent many hours on the phone trying to get this worked out. I've got three different shipments of contacts that I can't use, a 6-month supply!

I've been told that a supervisor would call me back but that never happens. I was also told that Jeffrey, the quality control person, would call me and that hasn't happened! Worst customer service I've EVER had!

Bottom Line: No, I would not recommend this to a friend

I was looking for contacts and was found on the Hubble site.

I didn't know that after you sign up that they're going to keep taking money from the card you have on the account. RIDICULOUS.

I got the contacts in three weeks and they are by far the worse contact lenses I've ever had in my life. I have no astigmatism and they do not fit your eye properly, and the quality, in general, is just trash. They keep ripping in your eye.

I called them and told them that after the first experience with them I do not wish to buy anymore and told them to unsubscribe me. I called multiple times and I'm still on the list after talking with numerous amounts of people. I still get emails saying that they're trying to take money from my card, but luckily I went to my bank and deactivated that card due to them just withdrawing money whenever they feel like without any order made, etc.

I 100% know it's a scam cause trying to get a hold of someone first is IMPOSSIBLE. However, I rather pay extra at a ACTUAL EYE DOCTOR and at least know my contacts work, are the proper prescription, are great quality, and won't have someone constantly withdrawing money without my consent.

I will not recommend.

Bottom Line: No, I would not recommend this to a friend

Beware, they will NOT allow you enough TRIAL TIME to decide if the subscription is worth keeping. They do not cancel when you ask so they can continue to charge you. They steal your money and the lenses are CRAP, made of the lowest quality, paper thin and are soaked in BAD SOLUTION making them very uncomfortable. Dispute all charges to this company and force them OUT OF BUSINESS.

Bottom Line: No, I would not recommend this to a friend

This company is a scam. I ordered the free contacts and gave my credit card number for shipping. After receiving the contacts, I tried several times to cancel their service by email and phone. It is impossible to speak to anyone at this company. The contacts kept coming, and charges kept appearing on my credit card. I demanded my money back but they only return part of your money. Such a scam. Beware. And contacts are cheap and not of quality.

Bottom Line: No, I would not recommend this to a friend