Read 250 Luminess Air Customer Reviews and Complaints (Page 2)

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Average Customer Rating: 1.6
Rating Snapshot:
5 star: 28 4 star: 7 3 star: 1 2 star: 16 1 star:  198
Bottom Line: 15% would recommend it to a friend
Showing 12-22 of 250
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  • 116 out 118 people found this review helpful

    Really bad company and scam

    • California,
    • Feb 3, 2018
    • Verified Reviewer

    I saw the TV show that shows Luminess Air, and customers can order a starter airbrush kit for $19.95. I went to the Luminess Air website and order. I missed the small gray print at the bottom showing that "After 30 days, buyers are then charged 5 monthly payments of $59.59."

    As for the billing, I agree with so many others here that the pricing is deceptive, at best. I ended up with monthly payments of $53.94. I also got signed up for their "makeup club" for $36.72 each month. Uh, no.

    In all, big fail. My bad. Be careful will this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 113 out 121 people found this review helpful

    Joke

    • Joliet, IL,
    • Jan 24, 2016

    This product is a joke, in the commercial they tell you it is only 19.99. When you receive the product, they send you a packing list that tells you to pay 5 affordable payments of 69.99, they never mention this in the commercial. Then you call to return the product, but they don't give you your money back, plus you have to pay to send it back. Not a happy experience.

    Bottom Line: No, I would not recommend this to a friend

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  • 112 out 114 people found this review helpful

    Bad company

    It was $19.95 and they charged me $46.92. When I called, I was on hold for over 30 minutes. Then the girl who answered continued to argue with me, telling me I was wrong. The charges were $29.95, plus a $10 upgrade. A $6 service fee and a $1.08 charge to verify my credit card. Lets see how long it takes me to get my money back.

    Bottom Line: No, I would not recommend this to a friend

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  • 110 out 115 people found this review helpful

    Bait and switch?

    While I like the ease of use and product in general, I'm returning my Luminess Airbrush System because I feel that what I ordered and what I received are two different items.

    I ordered the 3-speed professional system. However, the paperwork says PC-100 (SKU) but the box says PC-250.

    I've tried communicating with the company, both by email and phone, and they're trying to tell me that the products are the same thing. I asked to speak to a supervisor, but I was told they're extremely busy and that it would take 24-48 hours for someone to return my call.

    Needless to say, I'm not comfortable paying hundreds of dollars for what, in my mind, is a completely different product than what was ordered. I've requested an RMA #, and I'll be returning it today.

    Bottom Line: No, I would not recommend this to a friend

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  • 110 out 112 people found this review helpful

    Beware of pricing and poor customer service

    • Phoenix, AZ,
    • Jan 4, 2018
    • Verified Reviewer

    First off, I love the airbrush, but I have to agree with all the other reviews below that they are not honest and upfront about the pricing. I understand there are five payments of $39.99 plus tax, but I was not aware that I was automatically being enrolled in automatic make-up shipments, and that they charged my card. Plus, you receive no receipt for the make-up order you receive.

    In addition, when I called Customer Service, the representative was very rude and cut me off when I was asking for a break down of charges. They have RUDE people answering the phone. For this, I will not buy any future make-up from them and rather order a more expensive machine elsewhere.

    Lastly, when you do place orders, the "supposed" promotional codes do not work, and they charge your credit card per item, as opposed to the total of the order, which makes it look very shady.

    Just beware of the charges, and don't be afraid to dispute the charges, once charged, with your credit card company.

    Bottom Line: No, I would not recommend this to a friend

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  • 109 out 114 people found this review helpful

    Luminess Air SCAM

    • Los Angeles, CA,
    • Jan 13, 2016

    Don't purchase this product unless you understand the full cost of the product. The TV commercial makes you believe that the full cost of the product for the air brush is $29.95. However, when you receive the product you'll find out that the full cost is $430 with 5 installments. I'm very disappointed with the company for not being upfront in their advertisement or when placing the order.

    Bottom Line: No, I would not recommend this to a friend

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  • 109 out 111 people found this review helpful

    Worst customer service

    • Placentia, CA,
    • Jan 25, 2018
    • Verified Reviewer

    When I initially called in, I was promised quality healthy makeup ingredients, promised priority shipping for $7. 95, etc.

    It took over a week to receive (which is not priority shipping in the real world), and the makeup had so much junk in it. I called back and said this is not the makeup I had requested and was told I would receive, and I don't even want to try it out for any amount of time, and I was told I'd still be charged the $45, even though it was just a day after I received it. I asked to speak to a supervisor several times to no avail.

    The makeup color did not match either, so she told me the only thing she could do is send me out different colors of a different type of makeup (the one I should have received initially), which I got and they were tiny bottles.

    I called back in and spoke with one gentleman that seemed to be respectful and honest to me. He gave me his extension to call him back, which I called and left a voicemail. I didn't receive a call back so I called back again today and spoke with an absolutely rude woman. I was telling her what was going on and she kept saying stuff that had nothing to do with what I was saying (like they were kind enough that I was credited back the shipping cost and I received it within 8 days), so I told her well, that's because I was promised and paid for priority shipping and that is not what I received, and that priority shipping is usually 2 to 3 days, and 8 days is not priority shipping.

    Then she said that I discontinued auto service and I told her that has nothing to do with anything, why does she keep bringing these things up, that I'm not even talking about? And then she told me all I've been doing is nagging the entire time. I told her that's she's the customer service rep, and I'm an unhappy customer, it's not nagging, it's complaining about Luminess, whom she is representing.

    I ask again to speak with a supervisor. She gets back on the phone after several minutes saying that they're going to call me back, but I won't be holding my breath. I think I'm going to have to now get the Better Business Bureau and my bank involved.

    Bottom Line: No, I would not recommend this to a friend

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  • 108 out 109 people found this review helpful

    Luminess Silk buyer beware, seriously beware!

    • California,
    • Mar 7, 2019
    • Verified Reviewer

    Seeing it on TV, I gave it a try. I regret it and want to be sure you don't get involved.

    First off, it is a club, they do not tell you that. I found out when I started to research it, called and canceled. I was told it was on its way but encouraged to try it. I did and it was sheer garbage. The makeup hid nothing, made me look older, and in fact, the colors never seemed to be able to mix well. Then to top it off, I told them I wanted to return what I had - they wanted me to pay to return it. Wow, it would have cost me more money and almost as much as to keep it. I told them to pay for it with a prepaid label, I called my bank and it is charged back. Now get this folks, they want to put me in collections for $27, right, yeah $27. To that I say "go ahead, try it!"

    I reported them to the FTC and will do whatever I can to let people know what a load of crap the product is and the company is even worse.

    Bottom Line: No, I would not recommend this to a friend

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  • 107 out 112 people found this review helpful

    Beware Of Scam

    Luminess Air is a typical spam company supported by sick legal system. This is simply a trap. I have received a product that was not matching my skin tone. They never send me other products as they promised. I was able to speak with customer service once. I was told my new makeup will be send. I have never received any replacement and I have returned the product with returning label. They charged me the same amount anyway. This system is sick. Somebody has to stop these scammers.

    Bottom Line: No, I would not recommend this to a friend

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  • 106 out 109 people found this review helpful

    I missed the small print

    • Indiana,
    • Apr 27, 2017
    • Verified Reviewer

    Unfortunately, I googled reviews for this system AFTER I received it. I saw an infomercial for the Luminess Air one Sunday afternoon when I was at my office working. I'm 42, and my age is starting to show so I was floored that I could buy this for $30!

    I ordered online, read all the pages pretty thoroughly as I was checking out and thought I had gotten a really good deal. Fast-forward to when I received the product. I opened the box and read on the packaging slip that I would be billed $69.98 in five monthly installments, plus I'm automatically enrolled in some make-up delivery system. Holy cow!

    I haven't even used the product yet, and I'm trying to figure out how to return it. A lot of the reviews I've read have said people haven't been properly refunded even when they did return their product, so I'm a little scared to try to return it and be out the money AND out the product! It's unfortunate that this company feels they need to hide the price of the product in order to sell it. It's my fault I clearly missed something in the fine print, but it was very misleading.

    Bottom Line: No, I would not recommend this to a friend

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  • 102 out 104 people found this review helpful

    Very disappointed!

    After seeing the commercial, I needed this product! So I ordered.

    PLEASE, I BEG you to read the return policy! You will NOT order after seeing all the crap you have to go through to get your money back!

    But here's the thing that angers me about this company. I followed ALL the rules for the return. I never used anything, so I taped it up, got my RA#, and returned it within the time said. I NEVER got a refund! After calling and complaining numerous times and being told "it was in progress," well, I just gave up. I guess that's how they make their money! Do NOT buy this!

    Bottom Line: No, I would not recommend this to a friend

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