NewDay USA Reviews

I have refinanced thru NewDay before and it was a very pleasant experience but this time I believe my Loan agent Kevin Clough dropped the ball on many occasions.

We were supposed to close on the 18th of July and did not close until the end of August. He did not return my emails or phone calls and just kept giving pat answers which he had never followed up on to make sure it was done and did not follow up on my solar lien leaving me to finally handle it at the last minute to close. Weeks after he was informed of and given to documents needed to take care of. This experience has left a bad impression with me about NewDay.

Bottom Line: No, I would not recommend this to a friend

The experience was horrible. Our rep Uchenna Ezealaji​ seemed to be inexperienced and everything felt disjointed and pieced together. I would not recommend NewDay, a very disappointing experience. I can't wait NOT to recommend AND will be telling everybody I know about my poor experience.

Bottom Line: No, I would not recommend this to a friend

The entire process with NewDay was terrible! Initially, we were told it would take about 30 days to close which turned into almost 90 days. Communication was lacking throughout the entire process. Emails and phone calls would go days or even a week with no return response and we had to constantly reach out to get information. We were told everything was in order multiple times and ready to close and then they would come back to us with something else they needed. Many times we were told one thing and then it was found to be inaccurate. I would not go through this process again with this company. It was very stressful, to say the least.

Bottom Line: No, I would not recommend this to a friend

Your process is anything but streamlined. After the first couple encounters with your representative, I told him I needed a new one due to his lack of being forthcoming, unresponsiveness and appearance of not wanting to meet our needs but only act to want to close the loan. I was notified that we were only waiting on a notary and then after numerous attempts to contact him, he went silent and I had to contact NewDay management to get a new representative assigned. I then found out we were not close to being ready to close. While the new representative was better, she was not quite what I would expect from a company that so highly touts itself. The notary portion for the closing was fine. There was no follow-up call to see if everything went fine at the closing. I would have expected this considering there were so many issues throughout the process. I would not recommend working with this company at all.

Bottom Line: No, I would not recommend this to a friend

On Monday, August 24, 2020, I submitted an online request to start the loan process with NewDay. By Wednesday, I had heard nothing so I completed a second online request. By Friday, August 28, 2020, nothing so I called NewDay using the number listed on their website. I spoke with a lady named Megan who assured me someone would be calling me within 24 to 48 hours. By September 3, 2020, I had not received a phone call, email, nothing from NewDay. So, I called and spoke with a man named Clarence. He could not help me so he transferred me to their cashout/loan team. The man I spoke with apologized, told me how busy they were, and assured me someone would get back with me shortly. Well, it is now September 8, 2020, and no one has bothered to call, email, anything.

It is irritating that NewDay touts their care for veterans and wanting to help veterans when my husband is a Vietnam veteran and they have shown no caring for his service whatsoever. I had to give them one star as that was the least I was allowed. However, if it were up to me they would have 0 stars. They are a horrible company to tout their caring for veterans and then not even return a phone call.

Bottom Line: No, I would not recommend this to a friend

Just one call can save you $3000 per year, that's $250 per month. I am a Veteran with a V.A. Loan and the best they could do is a savings of $19.00 per month. They advertise "no" W-2's or Tax Forms or Proof of Income, this is "not" true. NewDay wanted proof that I am a Disabled Veteran and proof of that income as well as my wife's proof of income, including any other income. They also wanted proof of eligibility even though I have a V.A. Loan that is verifiable. They also wanted to know what branch of service that I had been in, for how long, and had I been a Reservist or a Regular. And for the savings of $19.00 per month, it was going to cost me a little over $4000. Are you kidding me?! Do I look or sound like an idiot?! I don't think so. NewDay should be forced to stop the false TV advertising. And to the Admiral, do you have no shame?

Bottom Line: No, I would not recommend this to a friend

NewDay USA makes it sound so easy to get refinanced with no appraisal and no money down. That's false. I was even going to be charged for it. I had to do all my running to get the paperwork that was needed. This process took months. There was always something else they needed. I went with another company and was approved in a couple of weeks. I hate that I wasted my time with these people.

Bottom Line: No, I would not recommend this to a friend

Experience #1: Closing papers lost, identities jeopardized. Second closing necessitated.

Experience #2: Mortgage sold to another company before the first mortgage payment made.

Experience #3: Property tax escrow fouled up to point over an hour on phone with new mortgage holder required. Problem still not resolved.

This is how NewDay USA treats vets!

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

This is specifically for Alyssa and Admiral Lynch; I am telling the American Veterans what you are tonight, February 8, 2021. They will not refinance a manufactured home that books for $120,000 and that is insured for $120,000 plus contents on a permanent foundation. Located in Gods Country in Campbellsville, KY. FYI, last time I looked the VA guarantees manufactured homes on permanent foundations!

Bottom Line: No, I would not recommend this to a friend