NewDay USA Reviews

I am a veteran of the USAF from back during the '60s. I have never used the VA for any home mortgages but needed a little more something this time around.

I received mailings from NewDay and many others all along. I even received many emails and phone calls from companies that I considered bothersome and not very upfront. I even tried my former mortgage holder who turned me down and that was with almost 30 years of mortgage payments with NEVER a late or missed payment.

I decided to give NewDay a try and from the very beginning because their message was clear and seeming loved to work with veterans. Well, NewDay was very helpful and seemingly trustworthy from the very beginning. I am a finance guy, so I know a little about the subject matter and they are very totally honest, hard-working, and very competitive. They answered my questions in full every time. They were very thorough in checking my credit history, my income, and basically all underwriting. I have no other adjectives to use except that NewDay is an excellent company and works very well for the veterans.

Bottom Line: Yes, I would recommend this to a friend

Ours was a really tough case. We needed to refinance what turned out to be a "not so good deal" mortgage on our home. It was a carryover from the 2005 time frame. My business partner had prodded me to call NewDay USA. Finally, I did. I am a 64-year-old veteran. My only other dealing with a "military-oriented" service company has been with USAA insurance. They are 5 stars all the way, I am their customer for life. I am happy to report that I now view NewDay USA in the same light. The facilitator for us was SM. He was pleasant, professional and effective. While disciplined and directionalized like a machine, he always had a positive outlook and we really looked forward to our updates. We respected what he had to say because of his subject matter expertise and his presentation. I will confidently refer other people to NewDay USA.

Bottom Line: Yes, I would recommend this to a friend

Thank you Admiral Lynch. It is an honor to business with your fine company. We love our new home and are very grateful.

Your team, led by Sarah, was spot on with their projections and follow-ups.

Bottom Line: Yes, I would recommend this to a friend

The service provided by Victoria during our home loan process was exceptional. From the initial phone call to the actual closing of the loan, she answered our questions, addressed any concerns, and worked diligently to provide us the best results. She communicated with us daily, sometimes working into the late evening to meet timelines so we could close on time. Victoria was a blessing to us. We absolutely recommend NewDay USA for home loan needs.

Bottom Line: Yes, I would recommend this to a friend

I enjoyed the quick turnaround and professionalism of my Account Executive "Will Lyons". I can appreciate his dedication to completing my loan in an exact and premium service.

Thank you NewDay USA!

Bottom Line: Yes, I would recommend this to a friend

We had a great experience from start to finish! Everything was quick and made flowed quickly. The gentleman (C. Stewart) was great always answered any and all questions we had for him. He always returned our calls very quickly (we had many questions), he answered all, and if he wasn't sure he found out pretty quickly and got back to us in a very timely manner. We had a seamless experience with NewDay USA.

Bottom Line: Yes, I would recommend this to a friend

I called about an ad I saw about NewDay. The upper echelon appeared to be all veterans. I figured if the company was being run by veterans the veterans could rely on this company to take good care of their clients, namely veterans. At first, it appeared my agent was going a little too fast, but after talking with him I realized that he was there for me every step of the way. If I didn't know how to do the things he asked me to do on my computer, he walked me through everything to get my refi completed. We did have a few hiccups with a couple of third party companies that were hired to do things to facilitate completing our loan. As soon as I noticed them I called my agent and he worked through them in a very timely manner. I am completely satisfied with my experience from beginning to end and I would highly recommend NewDay USA to everyone I know who is looking for financial help.

Bottom Line: Yes, I would recommend this to a friend

Kevin Lasek was a pleasure to work with. He was readily available and honestly answered all the questions and concerns I had.

The process went smoothly and at the estimated time.

I was in communication with another lender and the quick response to questions I had about interest rates and closing fees from Kevin was the determining factor in going with NewDay USA.

Bottom Line: Yes, I would recommend this to a friend

Mr. Kye Graver, the NewDay USA loan specialist assigned to work with us, was exemplary in every manner. He was very timely with his phone calls, follow up and execution of necessary documents.

His product knowledge and awareness of CA laws, regulations, as well as the product model of NewDay USA interfacing with the VA and it's requirements indicated that Kyle was very SAVVY representing your amazing company exceedingly well - Admiral Sir.

Mrs. Matthews, my dear spouse of 46 years, and I felt that Mr. Kyle Graver represented the company with integrity and honesty. "As advertised."

All along the way working toward the closure of the refinance of our loan from the USAA aka PHH mortgage of 12 years ago at 6.5 % to a new 4.25% interest, Mr. Graver guided us easily step by step both electronically as well as in written documents.

The speed in which we received paper documents is unsurpassed in my experience. It is as though you have a direct line to the US PONY EXPRESS" metaphorically speaking of course - LAUGH!

Regrettably, with the recent fires we have sustained here in Southern CA recently, it did push us back 2 weeks due to the power grids being shut done and evacuation orders always looming.

Fortunately, we were not impacted directly by the fires so we did not have to evacuate but, caution was always warranted etc. resulting in the appraiser being backed up 2 weeks, which was just fine. The VA Appraiser was AMAZING!

In closing, as a former service-connected disabled US Marine who attended OCS in Quantico, VA, during the Vietnam era and as Lt. Commander "DECORATED", I value honesty, integrity, and what the Admiral espouses the company to represent.

Also, your female spokesperson, a former US Marine as I was appraised of a "Ms. Tatianna" is a great spokesperson for the NewDay USA and because of her credibility, the Admiral's testimonials and its advertising on FOX NEWS with Hannity and with Laura Ingram, we decided to take the "plunge" and work with you all.

THE BEST DECISION IN WHICH VICKI AND I HAVE EVER MADE IN A LONG TIME!

Hands down!

ESSENTIALLY "Our experience was that the loan process was seamless and easy."

As always getting documents and submitting them on a timely basis is essential. Kyle GRAVER made this experience "enjoyable as well".

We are grateful for the new loan at 4.25%.

We wish the NewDay USA staff, the Admiral, and to USMC Tatianna and the entire crew there our heartfelt thanks and best wishes to all for a "JOB WELL DONE."

Many blessings to you all during these special days up coming like Veteran's Day, Thanksgiving, Christmas, New Years.

Thank you all for your service to this great country as well .

With honor yours,

Dr. Bob Matthews

Lt. Commander/USPHS OSG OHS DOJ /R

Vicki Ishler Matthews

Teacher of the year and LEUSD History Day Teach of the Year

Bottom Line: Yes, I would recommend this to a friend

From start to finish the process was simple and painless. I never had to leave my home, even for closing. NewDay managed to save me $350.00 per month by refinancing at a lower rate. I highly recommend this company. It is also nice to know they are here to help veterans. Thank you!

Bottom Line: Yes, I would recommend this to a friend

I received a mailing about refinancing my existing VA mortgage. With nothing more than a phone call, the process was in motion. I spoke to a man named Nick Barth and he was my Loan Coordinator throughout the process. Nick was friendly, courteous, professional, and made every effort to ensure that the refinance was completed in a timely manner. He made the entire process easy as pie, so to speak, and kept me informed throughout the process. It took a few subsequent phone calls, uploading a couple of verifications, and the Notary was at my door with the loan package. I never even had to leave my home to complete the loan. Did I mention that I also got a GREAT rate? The new, much lower payment also has already had a significant impact on my budget as well. In a time when customer service seems a lost art, the service I received from Nick Barth and NewDay was a true masterpiece of the service arts. Simply put, if you have a VA loan you wish to refinance, NewDay is the ONLY way to go. Give them a call today then sit back and enjoy watching real masters work, because after that first phone call, watching is basically all you have to do. Well, that and figuring out how to spend all the extra cash in your pocket. Thank you Nick and thank you NewDay for the truly EXCEPTIONAL experience.

Bottom Line: Yes, I would recommend this to a friend

I wanted to refi, but was uncertain who to contact. I made the call to NewDay and was well received. My agent Nicholas Savignano was helpful and especially diligent. I am very pleased, and I believe the military-style management helps incredibly.

Bottom Line: Yes, I would recommend this to a friend

First of all, Johnathan Babula helped me through the whole process. He explained everything I need to know. He answered every question my wife and I asked. I felt blessed that it was him that helped me.

I'm very pleased.

Bottom Line: Yes, I would recommend this to a friend

It all started with me receiving an email from NewDay. So I inquired about home refinance and use extra equity to pay off debts. Immediately I received a phone call from Mr. Eugene Davis from NewDay. From my first conversation with him to my last was everything I was hoping to expect from your company. He was very professional, trustworthy, and kept me updated throughout the whole process. The BEST experience I've had in my home refinancing. I own another home and I'm debating of refinancing with New Day also. Again, KUDOS to Mr. Davis and the NewDay company.

Bottom Line: Yes, I would recommend this to a friend

From start to finish, David Bronson, our Account Executive, was there to help. The whole processes was seamless and was completed in less than 45 days. Thanks for a great experience!

Bottom Line: Yes, I would recommend this to a friend

Required documentation was, as advertised, minimal! I had everything needed here at home and was able to email all documents directly to my loan representative right away.

My representative, Kyle Jackson, was from the start, and throughout the process nothing but knowledgeable and professional. This, along with his kind, calm manner put me at ease very early on, and certainly invoked my confidence in NewDay USA.

Kyle's communications with me were both clear and often. I wasn't left wondering about anything, or with unanswered questions. For instance, when there was a delay in the title search, he checked in with a phone call every couple of days to keep me informed.

Having recently taken early retirement due to health issues, this re-fi will help tremendously by lowering my monthly mortgage payment amount.

I'm a believer in NewDay USA's advertised assertion that what they do is a calling to help veterans, as well as in the sincerity of Admiral Lynch.

My sincere thanks for a painless and quick re-fi experience.

Bottom Line: Yes, I would recommend this to a friend

I had a bad experience with two companies prior to calling NewDay. Your rep Chaz was totally different. He kept us informed of progress on our account and actually did better in the end than he had predicted he would do.

He was polite and consistent in his updates and when he said something would happen, it happened. We closed and are very pleased with the result.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Everything was explained and made clear. All questions were answered. Despite delay issues due to the pandemic, NewDay was clear about possible impacts and managed to get the job done.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Our experience with NewDay USA was excellent. NewDay USA strived to work in getting our loan approved from day one. Kept us apprised of all the developments in processing our VA Loan. NewDay USA did not try to sell me on any loan consolidations.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

We are pleased with the professional handling from beginning to end. This has been a pleasant experience. Hayden Royer did a great job through the process. He answered all of our questions and provided us with proper information. Rithy Key, the notary, was also very professional when handling our closing.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Angelo, our contact at NewDay, was very helpful from the beginning at explaining the process. The application was completed with his help and was quick and almost stress-free.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Well-organized structure in processing home purchase and refinancing.

Staff is highly qualified, very pleasant and caring in assisting clients. Client satisfaction extremely high in trust and results.

All communications were professional, and very comfortable in understanding each step and enjoyable rapport with staff.

I have very high regard for NewDay USA and I thank all staff for their personal friendly care of clients with a strong feeling of commitment.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Annie Sullivan was very easy to work with and always kept us up to date. When a question was asked they answered rapidly.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Kyle was professional, helpful, knowledgeable, and very easy to work with. He was very organized, and on top of everything, always communicated with us. This was by far the easiest transaction and I feel that we made a great choice in using this company.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

From start to finish my experience with NewDay was first-rate. Colon Hall took the time to answer all of my questions and always called me back on a timely basis. Belle Mathews was great when it came to coordinating all of the details involved with the closing. While there are always some hiccups when buying a house, getting the financing taken care of was smooth and easy.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

At first, my husband and I thought refinancing our home was pretty scary, especially in today's day and age with scammers trying to get you to buy into their scam. I did mention this to our agent Joe during our first phone call meeting but immediately he gave me his credentials plus NewDay's background and information. For this, I became less skeptical. Also, during the refinance process from the beginning to the end, our agent kept us well informed as to what stage we were in, plus he was very professional every step of the way. With Joe's help, he made refinancing quick and easy for us. Thanks, Joe!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Our experience refinancing our loan with NewDay USA was excellent from beginning to end! This is mainly due to the exceptional service and personal attention we received from NewDay USA agent Tayler Noel Reno. She was very responsive to all our questions and communicated with us by phone and email in a very timely manner. During this process, she became like our best friend!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend