NewDay USA Reviews

Our experience refinancing our loan with NewDay USA was excellent from beginning to end! This is mainly due to the exceptional service and personal attention we received from NewDay USA agent Tayler Noel Reno. She was very responsive to all our questions and communicated with us by phone and email in a very timely manner. During this process, she became like our best friend!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Experience #1: Closing papers lost, identities jeopardized. Second closing necessitated.

Experience #2: Mortgage sold to another company before the first mortgage payment made.

Experience #3: Property tax escrow fouled up to point over an hour on phone with new mortgage holder required. Problem still not resolved.

This is how NewDay USA treats vets!

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

I called to get a refi quote and in less than one week we were setting a closing date. The whole process went smoothly and pleasantly, Gabrielle was personable and professional.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Our account executive, Mr. Korczynski, was great to work with; he was very knowledgeable and thorough. The entire process was fast and convenient, he made sure we knew what to expect at every step of the process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

From our initial contact with NewDay, we were assigned a single contact person who guided us through the entire process from start to finish. He carefully explained each step of the process, letting us know what to expect next. He was always very proactive in letting us know how our application was going. He was also very helpful in answering any questions, or addressing any concerns that we had throughout the process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This review is for a specific Account Executive who initiated a credit pull on me through Credit Plus without my consent. I only inquired what NewDay was offering since I already know what my current mortgage company is offering. I told this Account Executor who goes by the name Edmund that I will call him after a couple of days after I decided who to go with. But, I did not realize that Edmund already initiated a credit pull and sent all the paperwork in the mail and in email. When I told him after two days that I decided to go with my current mortgage company, he was very upset and even raised his voice on me letting me know how mad he was. I reminded him of our initial conversation over the phone but it did not matter. After that, NewDay USA keeps calling my home phone and keeps sending solicitation mails even though I told them to stop. I think they are only nice if you refinance with them. I found out about the credit pull when I did a credit report through my ID website.

Bottom Line: No, I would not recommend this to a friend

This is specifically for Alyssa and Admiral Lynch; I am telling the American Veterans what you are tonight, February 8, 2021. They will not refinance a manufactured home that books for $120,000 and that is insured for $120,000 plus contents on a permanent foundation. Located in Gods Country in Campbellsville, KY. FYI, last time I looked the VA guarantees manufactured homes on permanent foundations!

Bottom Line: No, I would not recommend this to a friend

Excellent! Spent 3 and 1/2 months ‘waiting’ to complete the process, rarely got updates or replies to my calls. Contacted NewDay USA, Kevin Dennin, our Account Executive, and service was like going from night to day. Kevin kept in touch every step of the way. Phone messages, calls, and emails were responded to either the same day or early morning the next. In 8 weeks papers were signed and we were done!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Could have been better. NewDay advertising says you don't need to check income and home value. For my loan you did both. I don't mind either, but it took time added to the process. Your agent kept asking for more and more info, much of which he admitted made no impact on the loan, such as sales info on a piece of property that I no longer owed. I bought 4 houses and did several refis. This is the longest it ever took and to close the most aggravating.

Also, I told the agent that the MAIN reason I was doing the refi was to get away from the crappy service that I got from my present agency - PHH. Guess how surprised and disappointed I was to get my first NewDay bill FROM PHH. Shouldn't your agent have told me that going to NewDay did not get me away from PHH?

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend