Noom Diet Reviews

I decided to check it out and do the 14-day FREE trial. Then I canceled after a week and took a screenshot of the cancellation confirmation. Guess what? It's not free. Then next thing I know they charged $1.00 to my credit card. I know that isn't much but it's the principal. I called my bank and told them this was fraud. After reading all of the horror stories about all of the people who were taken for much more I called the bank back right away and told then I needed a new credit card with different numbers so they could not charge my card in the future. I suggest everyone do this as I see that they charged people many months later when they were not expecting it. I hope one day that a class action suit is brought against this terrible Noom company. Obviously they are just out to take peoples money. DO NOT SIGN UP FOR THE FREE TRIAL!

Bottom Line: No, I would not recommend this to a friend

During the trial, I was incredibly impressed with the support from my goal specialist and the information in the daily learnings. However, as soon as I joined (paying in full for a one-year membership), my goal specialist sent little more than "Hey! Just checking in!" messages. I was initially connected to a group. I did inform my goal specialist that I would be on holiday. However, during that time my group access was revoked and not reinstated for almost six months. This app is not designed for travelers or anybody with an irregular schedule. The app works on a punishment system of sorts - the removal of benefits and failure to resolve issues professionally and within a reasonable time limit (almost six months, in my case, connecting with multiple people on the app itself and via email).

Bottom Line: No, I would not recommend this to a friend

Did not work for me during the trial period, so I decided to cancel. When I went to check my statement it charged me $212. When I tried contacting the company they wouldn’t respond to my emails. There is also not a phone number to reach any customer support just an answering machine. I have been trying to reach them with no success. This program probably works, but because of the poor customer service, I would never recommend this program.

Bottom Line: No, I would not recommend this to a friend

I signed up and gave Noom my PayPal information for a suggested $10 fee. A couple of weeks later my PayPal account gets debited $172.32 by Noom. I had no clue. I complained to PayPal and Noom. PayPal said as far as they were concerned it wasn't unauthorized. But who can read all the fine print? Noom is suddenly silent.

Bottom Line: No, I would not recommend this to a friend

I signed up for Noom in hopes of losing the last 40 pounds of my needed weight loss. It was the "14-day free trial" so I figured I had nothing to lose except the weight.

WRONG!

I immediately lost $18.47 from my account less than 24 hours into my "free" trial!

After searching and clicking and going around and endless rabbit trail online, I finally was able to contact a real person via email. I requested a refund and was told they cannot refund the trial period charge.

What happened to FREE?!

Now, after having read several reviews of hefty additional charges, I will contact my financial institution to block any additional UNAUTHORIZED charges!

Caution: Do NOT sign up for Noom, no matter how desperately you need to lose weight.

Weight Watchers, people. WW!

Bottom Line: No, I would not recommend this to a friend

This is either a scam or the worst customer service in the history of the world. I signed up on July 4th, and immediately canceled on July 4th based on having to use an app on a smartphone, received confirmation of my cancellation on July 4th. Was assured "Your account won't be charged" but the money was already taken out of my PayPal account.

I contacted their email support and received a reply on July 6th that they had received my message and not to contact them again so as not to slow down replying to my initial inquiry asking for a refund/reimbursement. It is now two weeks later, and I have not heard anything. I, of course, can not use the Noom app to contact them because I had canceled. The three phone numbers I tried do not allow you to leave a message and tell you to install the app and cancel that way; no other way to contact via email or phone. Time to lodge a complaint with the Better Business Bureau.

Bottom Line: No, I would not recommend this to a friend

Initially, the advertisement for this appears on your Facebook page. They advertise use of the app for one dollar. But really it is a trial that takes place for 14 days. After those 14 days, they charge your credit card $100. If you asked to cancel, they will refuse to refund your money. The app itself is not very easy to use. If you receive this advertisement, delete immediately! It is a scam!

Bottom Line: No, I would not recommend this to a friend

If you are committed and need something to guide you, this is the program for you. For years I have struggled and finally found out how to live a healthy life because of Noom. The weight loss is not easy. It takes time, and they walk you through the steps every day. I love it. In 13 weeks I lost 15lbs. I have been able to educate myself on how my body works, and I am so happy. Thank you Noom!

Bottom Line: Yes, I would recommend this to a friend

This has been a crazy business. Even when you cancel, they charge you. Their policy and coaches are a joke. Don't be duped like I was! I signed up on a free app. I agreed to try it for $59.00. I decided it was not for me. I canceled within the 14-day period. My coach paid no attention to me. I tried to cancel after just three days. She did not get back to me until the 21st. I only received $29.50 back, but then they charged my account $159.00.

This has been a nightmare.

Bottom Line: No, I would not recommend this to a friend

I was very excited to try Noom and love the concept of helping the mind as well and having a personal coach to help and guide you. In the beginning, I followed along with the curriculum and enjoyed the readings. But, as time went on, the curriculum never seemed to change much to my needs. The group and personal coaches ask for you to share and say what you need or are hoping to find. Even though I shared this, the "curriculum" was a very one size fit all still. I thought, and was excited for, a more individualized support system. Unfortunately, that is not what this was. It does try to do something different in its teaching and emotional support side of things, but it was not what I was looking/hoping for.

Bottom Line: No, I would not recommend this to a friend

I have subscribed for the 14-day trial. I did not have even time to use Noom during these 14 days. As soon as my 14 days finished they have charged me £99 for four months, which I did not want it. I have realized it in the first morning so I have contacted them. But after receiving several irrelevant replies from the app, they have replied to my email and said they will not refund my money.

They even did not send me any email to ask if I want to subscribe after the trial.

I want my money back!

Bottom Line: No, I would not recommend this to a friend