Summary
Nutra Thrive is a dog supplement that is designed to help your dog fight aging, strengthen their digestive system, fortify connective tissue, and have a healthy, happy life.
Posted on Apr 22, 2019
A Nutra Thrive employee by the name of Shayne has since reached out and is working to correct the situation. I don't change my recommendation, but at least this person seems dedicated to rectifying the previous misbehavior of the company.
Bottom Line: No, I would not recommend this to a friend
Posted on Apr 23, 2019
I purchased three jars of Nutra Thrive for cats for $134.85. When I received my order, the jars were only half filled. I called their customer support line that was no help. The customer service representative wasted my time complaining about how he had back problems and was in pain. Why would I be interested in his personal problems? He said he had nothing to do with the product. So effectively he was no help to me and my concerns were not addressed. I filed a complaint against Ultimate Pet Nutrition with the Better Business Bureau. Complaint#689910. To this date, Ultimate Pet Nutrition has not responded to the BBB complaint. This company is a total scam and should be avoided at all costs.
Bottom Line: No, I would not recommend this to a friend
Company Response from Ultimate Pet Nutrition
Apr 25, 2019
Hi Otto, I'm Shayne from Ultimate Pet Nutrition. Thank you so much for your review. I'm really sorry to hear about your most recent experience. Each jar is measured out by weight, so each jar should weigh 4.02 ounces and should contain 30 scoops. If this is not the case, we would like to look into this right away. Please e-mail me at Shayne@ultimatpetnutrition.com so that (1) I can issue you a full refund, (2) take a look into the jars you received so we can fix any future issues, and (3) get more information from you regarding your phone call with our Customer Service Representative. Our customer's experience is our #1 priority, so I'm so sorry that this was not the case for you. I look forward to hearing from you and ensuring that this issue is resolved. Thank you for bringing this to my attention.
Posted on May 7, 2019
After using Nutra Thrive for a few weeks our dog was having repeated ear infections. Our vet told us to take her off of this product due to her bacon allergies. We did and she has been infection free ever since.
My husband contacted this company 2 and 1/2 weeks ago to see what we need to do to return the 8 unused jars and get our refund. After 2 and 1/2 weeks of waiting, I sent an email. We are still waiting for a response. They’ll quickly and gladly take your money but, don’t expect to hear zilch if you cannot use the product and need to return it.
Bottom Line: No, I would not recommend this to a friend
Company Response from Ultimate Pet Nutrition
May 8, 2019
HI Karen, I'm Shayne from Ultimate Pet Nutrition. I'm so sorry to hear about your dog's experience with Nutra Thrive. We do always ask that our customers consult their pet's primary veterinarian to ensure that they are not allergic to any of the ingredients in Nutra Thrive. Regarding the refund, we wholeheartedly stand by our 90-Day Money Back Guarantee so you can just e-mail me directly and I can begin that process right away! We always do our best to ensure that our customer's needs are addressed right away, so I'm sorry that this was not the case for you. Please e-mail me at Shayne@ultimatepetnutrition.com...I check my personal e-mail every day. I look forward to receiving your e-mail and issuing you a full refund! Thank you.
Posted on May 15, 2019
After watching the horse video I ordered this product thinking it would help my 3 dogs licking issues.
Right after I gave them a smaller portion than recommended, the dogs all started playing like puppies, I hadn’t seen so much energy in years.
Louis, my 6-year-old Maltese, ran right out of his knee and had to have a $5,200.00 knee surgery.
DO NOT USE THIS PRODUCT.
I answered the company's survey 3 times explaining what happened, receiving no response back. I have gotten 2 calls from them wanting to sell me more and no one wants to address the issue at the company. The people that call you can’t connect you to the company, they are lousy subcontractors who don’t care what products they are pushing.
Bottom Line: No, I would not recommend this to a friend
Company Response from Ultimate Pet Nutrition
May 16, 2019
Hi Alesia, thank you so much for taking the time to leave us a review about your dog's experiences with Nutra Thrive. It sounds like Nutra Thrive worked a little too well. While I am really happy to hear that your pups experienced more energy than they have in years, I'm really sorry to hear about what you and Louis had to go through. I'd like to issue you a full refund right away. I'd also like to notify our Adverse Reactions Team so they are aware of this uncommon occurrence. Please e-mail me at Shayne@ultimatepetnutrition.com and I can begin the refund process. I also wanted to mention that our Customer Service team are not subcontractors, they are a part of Ultimate Pet Nutrition... Just to avoid any confusion. Again, I'm so sorry for the frustrations you two have experienced.
Posted on Jun 20, 2019
My cat developed kidney failure and other issues then died 3.5 months later after I added this into her diet. My other cat got diarrhea. It was definitely this because I stopped giving it to my second cat once my first one died and his diarrhea stopped. My cats were older but according to the vet did not have health issues before then. They were playful and very lively. When my first cat started getting sick and got out of the hospital, a $6k bill mind you, I increased the dosage and her health rapidly decreased and she passed away 3 was later. She was improving when I got her home at first then I added the powder more and more in her food then she died. Please advise this! Just because a vet created this doesn’t mean western medicine is the way to go!
Bottom Line: No, I would not recommend this to a friend
Company Response from Ultimate Pet Nutrition
Jun 21, 2019
Drae, I am so sorry to learn about the passing of your cat. Losing a furry loved one is one of the hardest things we have to endure as pet parents…On behalf of everyone at Ultimate Pet Nutrition, I am so sorry for your loss. Every batch of Nutra Thrive goes through rigorous testing for quality, purity, and potency. Our sole mission is to improve the health and happiness of all pets. We would never create a product that we did not believe in, let alone, a product that is unsafe for consumption. We believe in our products, which is why every product is backed by a 90-Day Money Back Guarantee. I wanted to mention that we always ask that our customers consult their pet’s veterinarian prior to starting any new supplement to ensure that it’s safe for that specific pet to take depending on their medical history, allergies, etc. In addition, if our customers find that their pets are reacting negatively to any product, it is always recommended to stop giving them that product immediately. I am so sorry for this upsetting experience. Please e-mail me at Shayne@ultimatepetnutrition.com if you have any further questions. Again, I am so sorry for your loss.
Posted on Jun 26, 2019
I can't say whether it works or not because mine has what looks like a seal that was removed and a container without a scoop. Thanks, always wanted a paper weight with the picture of not my dog on it.
Bottom Line: No, I would not recommend this to a friend
Company Response from Ultimate Pet Nutrition
Jun 28, 2019
Hi Paul, Shayne here from Ultimate Pet Nutrition. I'm really sorry to hear that you did not receive a scoop in your container. Can you e-mail me directly at Shayne@UltimatePetNutrition.com so that I can resend you a new container with the proper scoop? I'm really sorry for the inconvenience. But thank you for the laugh with that last sentence! :) I look forward to hearing from you and making this right.
Posted on Jun 27, 2019
We spend a lot of money for nothing, barely anything in the jars! Our cats won't even eat it. Just by opening up the jars and seeing 3/4 of an empty jar, I knew there was something wrong with this whole thing and Ultimate Pet stating in one of the responses that there should be 30 scoops in these jars was shocking, since there are not 30 scoops within the 3 jars together. And after reading the reviews I will go to every extent to get our money back. And to read that they charged one person's credit card without their permission and sending them more is very concerning. I am going on every place to write a review and go to the BBB as well. We want our money back. I am no longer going to give this stuff to our cats anymore. Want a full refund now!
Bottom Line: No, I would not recommend this to a friend
Company Response from Ultimate Pet Nutrition
Jun 28, 2019
Hi Therese, thank you for sharing your concerns. I would like to look into this right away to ensure that this does not happen to any customers ever again, as you should be receiving 30 scoops per jar. I can also issue you a full refund right away. Just e-mail me at Shayne@UltimatePetNutrition.com and I will begin the refund process. Thank you for bringing this to my attention.
Posted on Jul 12, 2019
My 10-year-old cat took to it just fine. However, I was shocked when I opened the jar to find it only a third full! My cat has been on the product for a few weeks. I have not seen any discernible improvement with regards to her digestive issues. I would not purchase this product again as the price point is too high for the quantity received and did not deliver the results I was hoping for given all the hype. I tried to leave a review on the company's website. For some reason, I could not leave a negative review. I'm happy that this forum is here for me to do so.
Bottom Line: No, I would not recommend this to a friend
Posted on Jul 18, 2019
The can was only half full and no scoop. If I buy something it should be full.
Product was not liked by my boxers who eat everything, I had to stop giving it to them. I bought three cans and it was too expensive just to waste. I would like my money back.
Bottom Line: No, I would not recommend this to a friend
Company Response from Ultimate Pet Nutrition
Jul 18, 2019
Hi Renee, I'm Shayne from Ultimate Pet Nutrition. I'm so sorry to hear about your frustrating experience you had. Each jar of Nutra Thrive should contain around a 30 day's supply of Nutra Thrive (Depending on the size of your pup). Our serving suggestions can be found on our website. I'm really sorry to hear that there wasn't a scoop included. I'd like to get more information from you to make sure that this doesn't happen again. I can also issue you a full refund right away. Please e-mail me at Shayne@ultimatepetnutrition.com and I can begin the refund process. Again, I'm so sorry to hear about your experience but I look forward to making this right.
Posted on Jul 18, 2019
I have been giving this to my dogs and both of them are shedding like crazy. Has anyone else experienced this with their dogs? As soon as I started feeding this product they both really liked it now they walk away from their bowls if it’s on the food. My female's hair is coming out like crazy and she is constantly scratching on everything in the house and clumps of hair fall out. I stopped using it.
Bottom Line: No, I would not recommend this to a friend
Company Response from Ultimate Pet Nutrition
Jul 18, 2019
Hi Darla, thank you for bringing this to my attention. This is not a typical reaction to Nutra Thrive. I'm really sorry to hear about this. I did want to mention that we do always ask that our customers consult their pet's primary veterinarian prior to starting any new product to ensure that it does not interact with any allergies they might have. And as with all supplements, we do understand that they may work well for some pets and not for others, which is why we honor our 90-Day Money Back Guarantee. Please e-mail me directly at Shayne@ultimatepetnutrition.com and I can begin the refund process right away. I'm so sorry to hear about you and your pup's frustrating experience but I look forward to making this right.
Posted on Jul 23, 2019
Received my order today. I was shocked when I opened the jar and found there was less than an inch of product in the three-inch jar. I feel totally ripped off since the commercial clearly shows a full jar when being used. I am going to try it and will review if it helps my cat with vomiting. If not I will return for a refund as advertised.
Bottom Line: No, I would not recommend this to a friend
Company Response from Ultimate Pet Nutrition
Jul 25, 2019
Hi Kevin, I'm Shayne from Ultimate Pet Nutrition. Thank you for sharing your concerns. Each jar of Nutra Thrive should contain a 30-Day Supply. If this is not the case, I'd like to look into this right away and issue you a full refund. Please keep me updated on your cat's experience as time goes on. You can reach me at Shayne@ultimatepetnutrition.com. Looking forward to talking to you soon!
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