A representative from their headquarters reached out and offered to send me a pair of lashes to review their products and make up for my bad experience. I'm really glad she did because the lashes I received are actually a great product! I requested the Runway Lashes, which are dramatic and perfect for any look I do with my eyeshadows. I do have to put some top eyeliner so that there's no space seen between the lash and my waterline since I have not mastered putting them on perfectly, but I always wear top eyeliner anyways so that's not an issue for me. I already prefer these over falsies with glue, they're a way better alternative. This design seems easier to put on since the lash is one piece with two magnets on the ends versus the other designs that are two magnets on two separate pieces.
Bottom line, the product is great! Customer service/website needs some working on.
Bottom Line: Yes, I would recommend this to a friend