Planet Fitness

I have been working out at gyms for the last 40 years. I have trained under pro wrestlers and am certified as an elite personal trainer with the ISSA. This gym is light years better than any other. Hardcore bodybuilders don't belong here, but they are a tiny fraction of society and not good for business. They intimidate members and hog several machines at the same time. Times have changed, and so has gym etiquette.

Planet Fitness has solved the "LUNK" bully attitude with their rules and restrictions. I have canceled my membership twice and never a problem. The facility has everything to get and stay in great shape. It also offers unlimited club membership, tanning, red light therapy and massage an additional 10 dollars a month. Tanning alone cost $25 a month at any salon. The red light therapy is $30 per session at doctor's offices who offer it. Always clean and never too crowded (except on the smith machines).

The only drawback is no lap pool, but swimming is overrated in calorie burn. Also, I quit the last gym due to having to wait for lap lanes to open. For 90% of the population, this is your best bet for a great workout and great price. The free personal training is the icing on the cake. I would hate other gyms when personal trainers would interrupt your workout to try to tell you a better way and charge you for it.

Bottom Line: Yes, I would recommend this to a friend

Planet Fitness is a nice place to work out. It's always clean, and the staff is nice. There is no waiting, it's never crowded. I would recommend Planet Fitness to everyone that I know; family and friends and even people I don't know. I love coming here to the no judgment zone and I love the total body enhancement.

Bottom Line: Yes, I would recommend this to a friend

I joined the Planet Fitness in Cleburne, Texas in May of 2018. I had been bedridden the year prior. The entire staff was so warm and welcoming from the moment I walked in the door. I was shown around the gym and introduced to the personal trainer who was able to start training with me later that week. I was always welcomed when I walked in. I was sorry to be leaving my PF family. They will be sorely missed. Our new place has a fully stocked gym so I won’t be needing PF any longer. Thank you to my PF gurus in Cleburne, Texas. God bless you.

Bottom Line: Yes, I would recommend this to a friend

Get rid of the cell phones in the gym, too many members just sitting on the equipment and texting or talking, there is no oversite by the management team and it is going to cause fights if other members need to chastise the ones guilty of breaking the rules and tying up the equipment. By the way, I am a member in Camarillo, California and also work out at the facility in Mays Landing, New Jersey where I have a home and I have witnessed this cell phone problem at both facilities.

Bottom Line: Yes, I would recommend this to a friend

Was not offered any kind of a tour by the fellow I spoke to at the front desk. That was a big-time disappointment and once he took my picture, did not even give directions to where the change rooms are. Not much of an area for the free weights. I go to another gym and was really considering Planet Fitness but was really bothered with the reception I received from this person. A person feels uncomfortable entering a new facility and it should be protocol to show that person around. Think I will stick with Shapes...

Bottom Line: No, I would not recommend this to a friend

I had an annual membership and called to cancel. I was not told I needed to go in before February 27 or I would be billed another annual fee. When I went in to cancel I was not told I would still be charged another annual fee. I get emails all the time from Planet Fitness but never got a notice I would be billed another annual fee, like most places that offer annual subscriptions do. The manager said they have every legal right to charge that and it would not be refunded. I'm sure it is legal but customers should get a notification and charges like that should be refunded. The company lacks integrity.

Bottom Line: No, I would not recommend this to a friend

The staff at Planet Fitness is useless! The equipment is always broken and they won’t help you with anything. They don’t rack the weights that are left around. They won’t help you adjust the machines or teach you how to use them. They won’t address any concerns you have. They let people tie up the 30-minute workout room; even though there are signs everywhere telling people that it is for the 30-minute workout only! The trainer that is supposed to come with your membership, is hardly ever or totally not available, and the trainer that has been available lately, is nice enough, but has not had enough training himself and WILL hurt someone if he continues training with the training he has had at this time.

The new policy for masks! It is sooooo stupid. You only have to wear a mask if you are walking the supposed 6 feet between machines. If you are on a machine or just standing near one, you do not have to wear a mask. I was not wearing a mask, because this is a stupid policy. No one is abiding by this policy. I tried to take some pictures just to show the corporate office, and the manager not only came over and called me out about not wearing a mask, but she THREATENED me with calling the police in front of my Mom and other members! And later she called me at home to yell at me!

The HIPPA laws don’t let you ask anyone about their medical conditions and if they have a problem wearing a mask and breathing, you are not supposed to make them wear one. I do not have an issue with this and I am sorry for anyone who does, but the manager said it didn’t matter, because Planet Fitness doesn’t allow this as an excuse to not wear a mask anyway and you still have to wear one.

Also, the new policy at Planet Fitness requires that you carry the big heavy bottle of cleaner with you and clean your machines as you go. You were always supposed to clean your machine and towels were provided at cleaning stations throughout the club. I don’t have an issue with that, but I do with carrying around the heavy bottle, plus my own water bottle. And the bottle, if you drop it accidentally, comes apart and makes a huge mess. I have neck injuries and have trouble holding on to things, and I have dropped the stupid bottle twice.

I have tried to call the corporate office 5 times and have left at least 3 messages. They do not answer their phones and will not call me back to let me voice my concerns! I told them in my message that I would post these complaints everywhere I could find to pot the online and this is to keep my promise. I am looking into other gyms. I may stay at Planet Fitness if I can get them to address my concerns, but only because they are the least expensive gym. Just know what you are getting into if you join this gym.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Reply from Planet Fitness an hour ago:

Hey Tim. no! This is definitely not the way we want our members to feel about our Planet. Please speak with our club manager the next time you stop by the gym so we can discuss your experience further. We're always open to our members' feedback!

So their response is to contact the club manager. Who me and how many other members have been contacting about this situation for the last 3 or 4 months. The management that told me to keep paying the gym that is closed illegitimately and use the Legitimate gym that is open 30 miles away for free. No one else in this town is closed still because of Covid. Planet Fitness 30 miles away in Dothan is open 24/7, as are the ones in Tallahassee and have been for months. This location is no more susceptible to Covid than those are. (Well, it is now because you're forcing more people to be in the same area at the same time so you can increase your profit margin.) And again, it just reinforces the fact that corporate Planet Fitness does not care about its members, their response is to talk to the gym that is stealing from you to begin with. There is no reason to be closed 3 consecutive nights. This is no different than price gouging after a hurricane or national disaster, you need to be reported and charged.

I will no longer do business with any Planet Fitness due to the Planet Fitness in Mariana, Florida. And Planet Fitness needs to be forced to repay every member they have been charging full membership fees and being closed 3 days out of the week for someone like me who can only work out from 10:00 PM to 5:00 AM, telling me to talk to the person that is stealing from me isn't an answer, this is an immoral situation that corporate Planet Fitness needs to address immediately.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

Planet Fitness fraudulently saved credit card information when purchasing a beverage years ago, and saved it in their database without my consent nor knowledge. As you know, Planet Fitness only accepts routing number/account number for membership fees on Autopay.

I canceled the membership on July 30, 2020. Returned on August 16th to verify this was done. Requested deletion of all personal and financial information from the Planet Fitness database. Assured this was done by Alan. Initially frozen, but immediately returned to desk to do a FULL cancel/delete all data. Membership was fraudulently renewed without my knowledge and used a credit card they saved in their database without my consent nor knowledge. After canceling on July 30, 2020 Planet Fitness renewed my membership using the original agreement and altering the information saying it was a requested renewal. This is fraud. This was in November 11, 2020, and charged as if a NEW member the $39.99 fee plus monthly fee, total of $52.22. Then, again charged my credit card, for the next 3 months before I noticed the fraudulent use of my credit card I had no idea Plant Fitness had stolen the information and saved it permanently in their database. They do not accept credit cards as payment for fees, and Planet Fitness retrieved an old beverage purchase to do this. I contacted the credit card company and uploaded all documentation and all fees charged were reversed to my account, and, I was told that they have been having difficulty nationwide with such Planet Fitness activity.

My advise is, do not allow them to have your routing number nor use a credit card to purchase anything at Planet Fitness, as they will save all this information in their database, and, anyone working there can fraudulently use the information as they please.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

My wife and I have been members for a year in Marianna, FL and were members for four years in another state.

The mask policy requires members to enter with a mask on, walk thirty feet to the workout area, then the member is 'allowed' to remove the face diaper only while working out.

We did not wear a mask while entering. The children working behind the desk are similar to little Brown Shirt communists ready to pounce at any real or perceived violation.

The fifteen-year-old manager sent a colleague to confront me during my workout regarding the ever stupid and randomly ineffective mask rule. I was informed my membership would be terminated if I didn't comply.

Between the constant nagging by staff toward members, the air raid siren that is supposed to let everyone know that someone has grunted or breathed too loudly, and the Communistic slogans covering the walls, we decided to take them up on their offer to cancel.

If you're looking for a tightly regimented safe space to work out in, PF is for you. If you cherish your freedom and seek personal choice, find another gym.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

This company does not pay attention to its customers. I canceled my membership about 3-4 months ago due to financial reasons. When I started my quarter budget review to see where everything is going, I noticed this company never canceled my membership when I asked. I called up the local PF and asked how to cancel and the lady that helped me said to email via the website. Today when I notice they have been taking money out of my account, I called again and was told that the local PF has a different email than the online one and no one really checks it. They just want your money, don't waste your time, effort, or finances on this gym. There are gyms that are 10x better.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend