PrettyLitter Reviews

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PrettyLitter

Overall Rating

4.4

365 Customer Reviews

Summary

PrettyLitter changes color to reflect your cat’s health, helping owners detect feline issues such as urinary tract infections and kidney issues early.

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Customer Reviews

4.4 Stars out of 365 Reviews
5 Star:78% 4 Star:4% 3 Star:2% 2 Star:4% 1 Star:9%
84% Recommend This Company
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Posted on Nov 21, 2017

Best cat litter EVER!

By Maryjane Bradshaw, Verified Reviewer

Using PrettyLitter is the easiest way to deal with the litter box! The only thing you scoop is the feces. I put that in a Litter Genie.

For the urine, just stir the litter around and magically the urine disappears. At first, it all looks wet and you think that there's no way that it will get absorbed, but it does! My cat pees a lot. I just mix up the litter every day.

I'm in my second month using PrettyLitter. When I dumped out the first month's litter, the bottom of the pan was dry and dust free.

I am no longer sweeping up cat litter every day. I feel like I have been freed from a tremendous chore!

I highly recommend PrettyLitter!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Nov 21, 2017

Missing bags of litter

By Kosha Dholakia, New York, Verified Reviewer

We've ordered 24 bags of litter but received only 16. We contacted PrettyLitter customer care about this, and they said they will check back with FedEx and get back to us. It has been ten days, and we've to follow up on the complaint. Nothing has been done as of now, and I am not hopeful of anything happening anyway.

The litter is good and customer care is polite, but they won't go out of their way to help you AT ALL.

Bottom Line: No, I would not recommend this to a friend

Company Response from Pretty Litter Inc.

Dec 4, 2017

Thanks for reaching out and sharing your experience Kosha. As we discussed via email, I sincerely apologize for the error on FedEx's end. I'm glad we were able to resolve your issue. We're already optimizing our claims process to make sure this doesn't happen again, and we appreciate you bringing it to our attention. As always, we're here to help. Please don't hesitate to reach out if there's anything else we can do.

Helpful Review? 4 People Have Voted

Posted on Nov 17, 2017

Met my expectations!

By Amy Herz, Chicago, IL, Verified Reviewer

I was worried that subscribing to get litter that looks nicer and can detect whether my cat has health issues would be very pricey, but I think the monthly charge of $21 is great! I chatted with customer service online today and they were very helpful too. I've had it for a month, and I plan on keeping the service.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Nov 17, 2017

Excellent product and customer service!

By Margie Kawamoto, Quilcene, WA, Verified Reviewer

We've been using PrettyLitter for several months now, and I love it, as do our cats! No more potty odor, no more hefting heavy litter containers, no more nasty wet clumps to dig out, just a fresh and clean litter box. It takes less than 3 minutes to clean, the cats love it, and so do we!

Excellent customer service, too! If you happen to reach Charles, you will find him knowledgeable, courteous, and very fond of cats and kitties. He's great!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Nov 16, 2017

Needed to change order

By Donna Pieroni, North Hollywood, CA, Verified Reviewer

Charles was fantastic and very helpful. He understood my request and made sure everything was corrected and perfect in a quick and pleasant manner. Great customer service! I love PrettyLitter and would recommend it to anyone! Helped me find out my cat has a heart murmur and now he is on medication that can save his life, all thanks to PrettyLitter!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Nov 16, 2017

25% more

By Ashley M Kwiatkowski, Fairbanks, AK, Verified Reviewer

I like this product and I like that I only have to scoop feces. I like that for my system, I can flush the feces. However, I think there should be about 25% more litter. I’m running into at about day 15-20 that my cat tracks more due to excess moisture. My cat is no longer a kitten, and he now has a bigger bladder. My family is on a tight budget, and I can’t afford two bags of litter for one cat. This litter is already a luxury for us.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 4 People Have Voted

Posted on Nov 14, 2017

Beware

By Donna Wemette, Poynette, WI, Verified Reviewer

I’m very unhappy with this company; they don’t answer their phones or return calls. The litter lasts about two weeks, and that’s pushing it, not 30 days as they claim. I gave it a real shot, I’ve purchased eight bags, so I believe I’ve given it more of a chance than any other litter brand has gotten.

The worst part of my experience was canceling my subscription and then charging me and sending me more litter. I have resorted to changing my account at my bank to end this! Beware!

Bottom Line: No, I would not recommend this to a friend

Company Response from Pretty Litter Inc.

Nov 21, 2017

Thank you for sharing your thoughts with us Donna. First, I want to apologize for your less than positive experience with PrettyLitter and our support team. I sent you an email but wanted to follow up here as well.

I’m sorry to hear our support team missed the mark this time, and I’d like the opportunity to continue this conversation to make it right. I want to make sure I have all the details on your experience while taking care of any outstanding questions or concerns about your account.

I’m dismayed to hear of your dissatisfaction. We designed our product and our subscription to be the ultimate convenience to benefit fellow cat lovers, and I'm sorry to hear that wasn't the case for you. I’d be happy to address what could have caused the shortened lifespan of your PrettyLitter, and in addition, to your comments regarding your support experience have been noted in detail. Thank you again for sharing your experience, as it drives our continuous improvement. Please feel free to reply to my email if you’d like to discuss further, or if there’s anything else I can do.

Helpful Review? 8 People Have Voted

Posted on Nov 5, 2017

Tried it for a couple months, poor odor control

By Marc M, Verified Reviewer

I was steered toward PrettyLitter by my daughter who tried it and said it was great. So I gave it a shot.

I used all the recommendations on how to introduce my feline friend to PrettyLitter. Initially, it was pretty easy to get her to use it; then due to odor control, nope, no more. Certainly could not get a month out of one bag, maybe two weeks. So as the odor control was poor at best, it stunk (as my daughter eventually said as well), and I wanted to cancel.

Two reps on different occasions tried to get me to reconsider and help solve the "problem." Nope, I wanted to cancel as one of the suggestions was two bags a month (definitely not cost effective). So while it is good in theory and, yes, it does monitor urine color (which was always healthy), both me and my daughter stopped.

Bottom Line: No, I would not recommend this to a friend

Company Response from Pretty Litter Inc.

Nov 13, 2017

Thanks for reaching out to share your feedback with us Marc. I’m glad your feline friend transitioned well to PrettyLitter, but I’m sorry to hear you were having an issue with odor control. I understand your frustration, but I’m eager to determine what happened and make this right for you, as odor control is one of PrettyLitter's top compliments.

PrettyLitter works because the super dry silica crystals absorb all the liquid and moisture when your cat urinates. A dry litter pan makes an environment where odor-causing bacteria won’t grow. Over time, the water and moisture evaporate out of the crystals, leaving the microscopic solids (and the odor) of the urine trapped inside the crystals. Odor control issues are caused by saturation of these crystals. In your case, we’d like to explore why your crystals became saturated so early on and see if we can find a solution.

I want to make sure you get to experience PrettyLitter as intended. Odor control issues usually stem from shallow litter depth, but there are other potential causes as well. The location of your box, the number of cats using each box, urine volume per cat, as well as litter box mixing technique can all factor in.

In the end, we want you to be able to get the full experience of PrettyLitter, a product you were excited to try and a product we are extremely proud of. Please send us an email at meow@prettylitter.co with 'Attn: Cassie' on the subject line and I’ll make it happen!

I hope this helps, and I look forward to hearing from you soon!

Helpful Review? 2 People Have Voted

Posted on Oct 25, 2017

Definitely not what I was hoping for

By Kelli G, Madison, WI, Verified Reviewer

I was really excited to try PrettyLitter. And when I got the litter, I was excited. This stuff is super soft, and it looks nice when you first put it in. I imagine cats love this stuff on their feet, it feels nice.

However, the odor control, no. NOT what the product claims. I mix around the litter three times each day, and it still smells. I just put this litter in less than a week ago, it shouldn't stink. I have 2 two-pound bags in each litter box. So more than the company claims you need in a box. Both boxes have three inches depth, again, more than the company claims you need. But it stinks. I am actually concerned my cats will stop using the boxes because of the smell. So I will likely throw it out soon, after LESS THAN A WEEK.

The company claims it is likely because I am using too little litter, but I'm not sure how they can claim that when I am using more than it says I need.

It makes sense, you aren't scooping out the pee, you are mixing it around and around, so the smell is still there. However, the company claims that because of the design and ingredients, it's not supposed to smell. Not the case for my cats.

Super bummed. Just not worth the price if it doesn't work. I'd be happy to buy this product and chuck it out after a week and a half every time if the price were lower. But for that price, I expect it to last a month as it says it will.

I canceled my subscription. I do not recommend it.

Bottom Line: No, I would not recommend this to a friend

Company Response from Pretty Litter Inc.

Nov 10, 2017

Hi Kelli,

My name is Cassie, I am the Director of Customer Experience at PrettyLitter. I was unable to contact you via phone and email but I wanted to thank you for taking the time to share your detailed experience. Our obligation is to you and your feline family members, and your feedback means the world to us. We love that you were excited to try our product, and we are sorry to hear you didn’t have the experience you expected. I wanted to reach out personally because I can understand your frustration when using a product exactly as directed and it not living up to your expectations. Odor control is one of PrettyLitter's top compliments, so we're eager to determine what happened and committed to making this right for you.

We want to make sure you get to experience PrettyLitter as intended in your multi-cat household. Odor control issues usually stem from shallow litter depth, but there are other potential causes as well. The location of your box, the depth of litter, the number of cats using each box, urine volume per cat, as well as litter box mixing technique all factor in. From your comment, though, I think your problem either stems from too much depth in your litter boxes, or too many kitties using one box. How many cats do you have using the two boxes you're mentioned?

If each cat has their own litter box, then we recommend filling each of them to 2.0 inches of depth. Under-filling the box can lead to saturation which would cause an odor control issue, but over-filling the box can cause odor issues as well. Based on your review, we may have missed the mark in educating you on the proper use of our product.

PrettyLitter works because those soft, white crystals you described actually absorb your cat's urine. Over time, the water and moisture evaporate out, leaving the microscopic solids (and the smell) of the urine trapped inside the crystals. Filling the litter box to 3 inches can actually prevent the evaporation from occurring because the extra inch of PrettyLitter is too thick to allow the lower layer crystals to evaporate. In this case, the saturated crystals would stay wet and full of urine at the bottom of the box, leading to the odor issue you're describing.

In the end, I want you to be able to get the full experience of PrettyLitter, a product you were excited to try and a product we are extremely proud of. Please reply back to my email and I'll be happy to make it happen.

I hope this helps, and I look forward to hearing from you soon!

Best,

Cassie

Helpful Review? 10 People Have Voted

Posted on Oct 18, 2017

PrettyLitter

By Margaret Summit, Illinois, Verified Reviewer

It has been a lifesaver for me and my wife. We have 3 adopted cats and being seniors, it was getting hard lugging up those heavy litter boxes. But since we found PrettyLitter, it has been a breeze, and the soiled litter goes in the toilet, so the rest is not as heavy to get rid of. And the cats love it, and one of them has been declawed, so it makes it easier for her to cover it up. Bless you for making such a great product. It is not cheap, but neither is health insurance. Keep up the good work.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Oct 18, 2017

Not so great

By Keara Macintyre, New York, Verified Reviewer

Naturally, my cat had blue in the PrettyLitter. He seemed fine, so I put off going to the vet, but after 2 months of this, it was really getting to me so I took him to the vet. After "x" amount of dollars and tests, it seems that he is in great health and has NO issues. If you're really worried about your cat's urine, you can buy stuff just like PrettyLitter on Amazon to put in your litter box every few months to check it and save yourself a bundle!

Bottom Line: No, I would not recommend this to a friend

Company Response from Pretty Litter Inc.

Oct 18, 2017

Hi Keara, we appreciate your feedback on PrettyLitter, and understand you are disappointed and feeling let down. I'm sorry for what you went through but let me help. I wanted to address the potential underlying reasons why you didn't have the same fantastic experience as our other customers while using PrettyLitter. The color change can be confusing at times, therefore, we try our best to educate our customers around PrettyLitter's color changing technology.

Cats are sensitive to temporary stress in the environment such as strangers in the house or new food diets. PrettyLitter recommends that you pay attention to the spot where the cat urinated and monitor the cat for 24-48 hours prior to taking them to the vet if a color change is observed. You mentioned that your PrettyLitter was changing color for a few months, this may have been a saturation concern and not a potential medical concern.

PrettyLitter was designed as one bag, per cat, per month in a regular size litter box. If you were not getting two inches of depth and were experiencing a saturation issue that changed the litter a blue color, that may indicate why your cat was healthy when taken to the vet. We recommend you pay attention only to the spot where your cat urinated and not the edges of the litter in determining a color change.

Lastly, PrettyLitter is the only health monitoring subscription litter on the market and you can not find or purchase PrettyLitter or anything like it on Amazon or Chewy.com. PrettyLitter is exclusively available on www.prettylitter.com! Please let me know how we can be of further assistance by emailing us at meow@prettylitter.com.

Helpful Review? 11 People Have Voted
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