PrettyLitter Reviews

I have had this kitty litter for two weeks and it STINKS! I don’t know why my cat would ever go in her litter box with it smelling so strongly of urine! I’m canceling my monthly subscription.

Bottom Line: No, I would not recommend this to a friend

Do not waste your time. When you mix the litter as directed, it smells so incredibly bad. The smell lingered in my house for days. I literally wanted to vomit. The odor is overwhelmingly horrific. Although prior to mixing the urine around, the litter didn’t smell at all.

Bottom Line: No, I would not recommend this to a friend

When I purchased this, the ad stated that the bag would last four weeks if you only have one cat. After reading reviews, I see that a lot of people have to switch litter every three weeks. I have to change every two weeks! They will not refund or send any replacement bags since I have my bag in the laundry room. I should not have it in the laundry room, kitchen or bathroom! I guess they want it in the living room or dining room or maybe even your master bedroom. I like the litter but go through it too fast.

The customer service was the AWFUL part. Not to mention, if I ordered four bags and each should last four weeks, why did they do auto-replenish (which I didn't authorize) one month later? I shouldn't need for 3-4 months. Even in my case every two months. I would have liked to continue with the product, but cannot see how I possibly can with a company. Purchase at your own risk!

Bottom Line: No, I would not recommend this to a friend

This litter does not work for multiple cats, each bag is too is little, the cost is over the top. Also, the website has been down for account access for two days and they don’t respond to emails. Someone did respond via messenger, but it still isn’t addressed so I can’t cancel my next order. We tried for two cycles and the odor is escalating. We gave it plenty of time.

Bottom Line: No, I would not recommend this to a friend

I bought four bags of PrettyLitter after seeing multiple Facebook ads and reading reviews on their website. They arrived, I opened one bag and put it into a litter box, and the next day the house was covered in very sharp crystals of litter. I have seven cats and seven litter boxes, I know how to keep litter boxes tidy and I have mats around every box, I've never experienced any litter this messy. Their customer support person wrote me back a day later suggesting I put my litter box "in a kiddy pool" or building a wall of cardboard boxes around it. At this point, even after vacuuming the whole house, I had a piece of this litter stuck in my foot and had to have it extracted by a doctor. I told this to the customer service person, said this was not what I wanted to do with my litter boxes and that I simply wanted to return the unopened bags of litter, and he responded that I could return them at my own cost and wouldn't get a full refund - this was after buying them with a "100% satisfaction guarantee".

At that point, I put a review on their website, which they removed. This is a very bad company, I'm fairly convinced at this point that they are a scam and are removing negative reviews from their site.

Bottom Line: No, I would not recommend this to a friend

PrettyLitter claims to be dust-free but it's not! Every time I scoop I can literally see the dust as if it was smoke. I have videos as well so can prove it anytime. Also, since it doesn't clump up, you can't really get the urine out. Every time I walk by the litter box, it smells bad. I clean the litter box sometimes twice a day and it's still the same thing. I've been using PrettyLitter now for almost a year and the cons outway the pros.

Yes, it's very lightweight and one bag may be good for a whole month with one cat, but the dust cancels all of that out. I have to wear something over my nose and mouth just to scoop the litter...that's pretty bad. I will be changing litter very soon.

Bottom Line: No, I would not recommend this to a friend

At first I was really excited about PrettyLitter. I loved the fact I could monitor the health of my cat closely. I am a nurse and this is right up my alley.

The one problem that made me cancel my subscription was the fact the litter did not clump and I could not scoop out the urine. This ruined my whole experience. Otherwise, I would have continued to order.

Side note, my cat did enjoy the cat food I ordered through this company.

Bottom Line: No, I would not recommend this to a friend

I don’t even know where to start. I’ve bad 3 shipments overall that never even came, or were 1 month at least late. I see after reading reviews that it’s more common than I thought. You can’t depend on a mail service, or PrettyLitter’s SLOW customer service to take care of your precious babies. My poor cats have peed in straight urine for so long and I feel simply CRUEL and depended on store-bought litter between my shipments and I thought, what’s the point? I’ve explained my concerns to customer service and all they offer is kindness to ship another late litter shipment. Well, your shipments don’t arrive in time, you’re not selling in stores, what are you actually doing FOR your customers? This is a business, if you can’t handle providing a service, you don’t deserve the business. Your kindness goes nowhere with me because there are no results. I’ve gone through so much headache and feeling cruel to my cats ENOUGH.

I promise you guys reading this review that there are TONS of other ppl going through this same thing that haven’t written reviews, you don't need the headache for something you need to depend on like litter. PrettyLitter shouldn’t act so surprised and say these complaints are "rare," that’s a lie. Don’t buy from this company. I’m buying from Chewy now, very dependable even with mail service (wonder how) and my cat loves having fresh litter. And the PrettyLitter itself is pretty, but tracks a lot. You must change it every 3 weeks, NO less, so it’s more expensive for that reason. Overall, even if this litter company was dependable, the quality of the litter doesn’t make up for the lack of dependability, it’s 100% not worth it.

Last thing - I emailed them to cancel my subscription and asked for a confirmation, they only replied "we are sorry for the inconvenience, please have more patience." They didn’t even confirm my cancellation, so I assumed our service was still active, and when I thought I was going to receive another shipment, nothing came. So they actually did cancel the service and I had to find out this way. Please don’t buy from this company, this review is to protect those from the lies of this company.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

I have had money taken out of my account for my order and never received it. Never can get anyone to answer at customer service after calling every single day.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I used PrettyLitter for about a 6-month period. It was convenient to only scoop poop but it wasn't a realistic product for a multi-cat household. To properly manage 2 cats you'd easily need to purchase 4 bags per month. It also tracked everywhere, worse than any other litter I've tried.

This is when I decided to cancel and go back to another litter I used. Or so I thought. One of their team members informed me that my subscription was cancelled when I contacted them to do so. Two months later I am charged and informed there is more PrettyLitter on the way.

Their customer service is absolutely awful. None of the support members are on the same page and you hear something different each time. After trying to contact them by email to refund the order with no response, I had to call multiple times to get through. The support member stated the previous person I spoke to "forgot" to cancel my membership. They let me know I would get my refund and to contact them for shipping labels when it arrives.

Fast forward to receiving the litter. I try contacting by live chat twice, by email twice, and by phone five times without getting a response from anyone! Finally, I get through and am told two shipping labels will be sent as soon as possible.

Fast forward again 5 days and nothing, with no way to get in touch at all. I send another email and get a response saying sorry, and that I'd need to get a box big enough for all of the litter because now they can only send me one shipping label!

Why should I have to be going out of my way to get a big enough box to ship this when it's PrettyLitter's fault it arrived in the first place and after telling me they'd send 2 shipping labels over?!

Easily the worst customer service I've ever experienced.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

The litter did not last one week. I have one cat and he is healthy.

First, when I opened the bag, the crystals were already red and pink.

Second, believe it or not, when things that can absorb liquids try to absorb liquids beyond their capacity to absorb, even crystals can clump for a short while. After a few days of allowing our cat to use the litter, over 50% of the litter was green or yellow-green with many areas and clumps of urine-soaked crystals, which said clumps were difficult to lift out because the clumps would easily dissolve. The bottom of the litter box was mostly wet.

I had to scoop out about 50% of the litter because it was soaked in urine. I would not allow my cat to walk into the litterbox with such conditions, so I had to throw it out.

PrettyLitter did control smells a bit better than the normal cat litter I use, but that was the only positive.

I emailed PrettyLitter to see if I could get my money back from their guarantee and I received an email suggesting that I had more than one cat and that maybe I did not use it correctly. Before sending an email to PrettyLitter, I predicted to my wife that PrettyLitter's response was going to be that I need to purchase 2 bags instead of just one. I was correct. If the stuff will not even last one week, why should I give more money to someone for twice as much litter?

I also did not get my money back. In my opinion, they have a horrible guarantee and, with an unsatisfactory product, are therefore, a terrible company!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend