Quip Toothbrush Reviews

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Quip Toothbrush

Overall Rating

4.4

781 Customer Reviews

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Summary

Quip Toothbrush’s simple design and monthly refill program promise to help simplify your teeth care, save you money, and provide you with proper dental advice.

Pros

  • Takes up less space than traditional electric brushes
  • Lifetime warranty with subscription enrollment
  • Runs on AAA battery for easy replacement

Cons

  • Less cost-effective without a subscription
  • Only one-year warranty without a subscription
  • Can only buy replacement heads online

Customer Reviews

4.4 Stars out of 781 Reviews
5 Star:76% 4 Star:9% 3 Star:1% 2 Star:2% 1 Star:9%
87% Recommend This Product
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Posted on Jul 10, 2017

Love the Quip

By Ryan, Chesapeake, VA, Verified Reviewer

I've been using it for a week now, and I love my Quip Toothbrush. I was skeptical about ordering it because of the negative comments and reviews, but decided to try it because of some of the good reviews I did see. My teeth feel really clean after brushing compared to a manual toothbrush. This is the first electric toothbrush I have tried, even though it might not do all the fancy and unnecessary features that some of the other brushes do, I feel like Quip gets the job done perfectly. I say go for it and try it out, you may be surprised like I was.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 7 People Have Voted

Posted on Dec 2, 2017

Bad product

By Deborah New, Rochester, NY, Verified Reviewer

First, as a dentist, I would want my patients to not have to figure out how to get an electric toothbrush to work. This product seems simple, but there must be a flaw in it as I had to take the professional trial brush I received apart and change the battery to get it to work. Then I could not turn it off. It's like my brush is missing something in its assembly. Once I got it to turn on, it would not turn off except by removing the battery.

The brush simply is flawed in the assembly, or it's missing something is the only thing I can figure out. Also, I tried to contact the company, and there is no manned help support by phone. The chat didn't work either. So the only way you can get help is via an email. And I'm still waiting for a reply.

Bottom line, go buy a battery operated spin brush at your local grocery store. This one isn't worth it.

Bottom Line: No, I would not recommend this to a friend

Company Response from Quip NYC Inc.

Dec 2, 2017

Hi Deborah! It looks like you we replied to you two hours after emailing the help email address supplied on your welcome card. We can assure you our chat system is working but you may have tried to contact while it was "offline". This simply means our agents were too busy at the time but the system prompts you to leave a message and our team would have got back to you in hours if doing so.

It sounds like there was a misunderstanding with the 2-minute timer function/power button and potentially slightly difficult to press the power button. It looks like our dental team has already sent out a replacement for you and were able to help you promptly.

While we are never pleased to hear of product misunderstanding or issues, we hope you can understand that having shipped Quip for three years to hundreds of thousands of happy customers. Unfortunately, a very small handful will inevitably have an issue at some point, which is why we have a support team here and happy to help seven days a week.

We would greatly appreciate it if you would be willing to update this review once your replacement is received to reflect what happened since posting this.

Thanks for your feedback and we are glad we could help out.

Helpful Review? 7 People Have Voted

Posted on Mar 24, 2018

Customer service NIGHTMARE - Canadians beware

By MichJag, Toronto, Ontario, Canada, Verified Reviewer

If I could give this zero stars, I would.

I was really looking forward to trying Quip for its super sleek design and was excited to get rid of my ugly, bulky, messy looking charger on my counter, but sadly the item never arrived.

I contacted Quip's customer service, which was AWFUL. After telling them several times that my shipment was lost, they couldn't offer any help (tracking info would not budge, they could clearly see it wasn't delivered). I contacted them about two weeks after I placed the order to let them know and I was told I had to wait until 30 business days, which equals 6 weeks!

I checked my credit card statement and noticed it had already been charged. I also checked on USPS and their website stated that the sender (Quip) can file an investigation after 7 days, so I'm not sure why I was told I have to wait 6 weeks! Since I didn't want to wait that long, I contacted Quip again to ask for a refund, and even for a refund I had to wait until 30 business days! It was the most frustrating experience in my life! Good customer service would have actually tried to keep my business and sent me a new shipment while they figured out (in the background) what happened to the original order.

In the end, they at least ended up issuing a refund in a timely manner. I've been looking at their competitor, BURST, which I think I will try instead and looks like a superior product.

Bottom Line: No, I would not recommend this to a friend

Company Response from Quip NYC Inc.

Apr 5, 2018

Hi Michelle,

We are very sorry to hear that you had some trouble with your shipment.

As we state on our website, unfortunately, cannot track a package once it has arrived internationally, as the end delivery will be handled by your local shipping providers. International delivery is an estimate of 15 business days, this is just an estimate as we cannot control the end delivery time.

We work with our USPS account directly and cannot file a lost claim notice after only 7 days, as this is still within our delivery time frame. Once the package has arrived internationally, your local shipping providers will need to be contacted directly as they will be completing the delivery rather than USPS.

We can see our team has already assisted with a refund of your order, and we again are very sorry for any inconvenience this may have caused.

Helpful Review? 7 People Have Voted

Posted on Sep 14, 2017

Better than expected

By Karyn Johnson-Dorsey, Riverside, CA, Verified Reviewer

Actually, I wasn’t sure what to expect. I didn’t have big hopes on a $40 brush, but I was tired of buying a new Sonicare every two - three years.

The first order never arrived. DHL wouldn’t be my choice because their customer service is sub par. I, however, was more than happy with Quip’s customer service. After emailing them that morning, I had a response, an apology and a replacement on its way. Then when ‘it’ did arrive, it was the paste and refill only. Another email and they did finally correct the order.

I purchased the couple set (metal) and have had zero issues with the suction to my mirror. It has been up for a few weeks. I usually use ProEnamel toothpaste, so I am not sure I will keep using their brand. As for the soft bristles and the vibrations, I feel it gets the job done without feeling like I might chip a tooth. Sometimes my Soniccare felt too strong.

The literature was worth reading, and perhaps the lack of might be the cause of some of the negative reviews. Overall, in this case, you don’t pay for what you get; you are getting much more than what you paid.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Jan 7, 2018

Awesome toothbrush

By Shaina Rodriguez, Brooklyn, NY, Verified Reviewer

My husband and I have had our Quips for over a year and couldn’t be happier. They take up minimal space (love that they can stick to tile!), work great (dentist said my teeth have never been cleaner), and their subscription program makes sure you’re not using an old, nasty brush head past its expiration date. Love Quip!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on May 3, 2018

Worked great until it was time for a refill

By Larissa, Pennsylvania, Verified Reviewer

When I first purchased Quip, I LOVED the toothbrush. Flash forward four months, and I am not impressed.

- Before my first refill came, my battery died.

- My refill came two weeks later than my boyfriends, and we live in the same house AND ordered them at the same time/same order

- Ever since the refill brush, anytime I brush my teeth the entire head/refill falls off. I have since resorted to using my manual toothbrush.

My boyfriend is having the same problem with his refill falling off, and is also using a manual toothbrush. He has also already had his battery die twice (we started using these at Christmas).

Although the idea of this toothbrush is pretty cool, it's a piece of junk, and a very expensive piece of junk at that.

I am highly disappointed that I spent so much money on two toothbrushes that we can't even use at this point and we have only used them for four months.

Bottom Line: No, I would not recommend this to a friend

Company Response from Quip NYC Inc.

May 12, 2018

Hi Larissa,

We are so sorry to hear you had some trouble with your Quip and refill delivery! We can see you had emailed our team who have responded with some troubleshooting to assist you with getting your Quip up and working again. Your Quip is completely covered for life of your refill plan or for the first year of having your Quip without a plan.

In regards to your shipment, w, unfortunately,y cannot control the end delivery date as this is reliant on USPS and do apologize if there was a delay with one of your refill orders — which our records show were completed 2 business days apart.

If you have any additional questions or wish to give your Quips another try, please email our team at help@getquip.com and our team would be happy to help out.

Helpful Review? 6 People Have Voted

Posted on May 24, 2018

Only good if you're not good...

By Jillian A., Chicago, IL, Verified Reviewer

I don't think there's anything wrong with what Quip is doing, but this it is not the right product for me at all.

I was drawn in by the design and service, but the brush itself is really underwhelming. I completely agree about the brushing habits - this brush is great for people who don't have good oral health habits. But for people to do, it comes off as gimmicky and confusing. The site can't seem to decide whether it's marketing itself as an electric toothbrush or as a manual toothbrush that vibrates - they go back and forth in almost all communication I've seen. I found it confusing, because as an electric brusher, I was expecting an electric brush.

There are multiple times it is billed as such. But it's not an electric brush. It's a manual brush that vibrates. While the company maintains that "good habits" are what matter (which is correct), I feel like they're using that sentiment to cover up the ambiguousness of what the product actually is. There are parts of the site and package that boast about how the vibrations are just as powerful as a Sonicare, but way gentler on your teeth and gums.

Then there are parts that claim the brush is manual and the vibrations literally do nothing but keep time. I felt like my teeth weren't even close to clean after two minutes. I have brushed my teeth for at least four minutes and typically up to six with the Quip, and not because I'm that OCD, it just doesn't feel like it's doing anything. I never brush for that long otherwise. I can say with confidence I am a good brusher. I have been a two-minute brusher for over a decade, twice a day, every day, with regular brush head changes and a mindful approach to pressure and product alike. I felt like the Quip was almost too soft: I've used it for a week, and I can't fathom how this brush head is supposed to last three months. It's already fraying and feeling less effective; I am used to using a soft head and gently brushing with the shape of the tooth, not vigorously scrubbing or going up and down, and this still feels too soft.

To approach it from all angles, I do believe there exists a good amount of placebo and irrationality in every consumer, and my caveat is; I've been an oscillating or sonic brusher for well over a decade, and all of my adult life. I haven't used a manual toothbrush since I was 13, and I'm 28 now. Changing to ANY other toothbrush would feel weird and likely trigger my thoughts on effectiveness at first. However, I went into this genuinely excited with very few reservations about the product, so I'm sorry to say I found it very disappointing overall.

I don't doubt the claim that how you brush is more important than what you use, and I don't approach my electric brush as a magic wand that does all the work for me; it's all about habit and usage. But, coming from someone who already had good habits as a longstanding electric/sonic brusher, the product tops out at only one thing - design. And, as someone who is also a designer, I believe that presentation can get you far.

If you're a bad brusher and the fact this product is sexy and has a timer and looks cool in or out of your bathroom helps you become a good brusher, then awesome! Quip could very well change your oral health routine. But if you're someone who was already paying attention to detail with your oral health, don't waste your time paying for this, too. You'll be extremely frustrated after your first brush and unnecessarily angry, then you'll come down from it and stand in front of your mirror with your Sonicare taking deep breaths until your semi-placebo sense of calm has been restored from the inside of your mouth out.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on May 31, 2018

Garbage

By Who C., DC, Verified Reviewer

My Quip stopped working properly less than two weeks after starting usage. I replaced the battery probably four more times before I called it quits and e-mailed the company. They asked me to send it back via USPS. Who has time to go to the post office and wait in their ridiculous lines? They were at least nice enough to refund me $10 for the unused replacement heads or whatever.

It's a shoddily designed toothbrush, why the heck would you pay $50 for it when you can buy a Braun for much less that lasts MUCH longer.

Bottom Line: No, I would not recommend this to a friend

Company Response from Quip NYC Inc.

Jun 3, 2018

We are sorry to hear that you experienced some trouble with your Quip!

Our team works hard to help with some at home troubleshooting and a quick photo request, we have found that we are able to help with addressing any issues that you are having with completing these steps. In the case that you would prefer not to send any photos to proceed with the appropriate replacement, we provide a USPS prepaid return label to send your Quip to our quality control team, we do take these matters very seriously, and it is crucial that our team tests any Quip that is not working as it should, to prevent the same issue from happening again.

The free USPS prepaid return label can be used at any USPS drop box, so there is no need to go to your postal office in order to send your package back for a replacement.

We apologize if there has been any misunderstanding, and we would be happy to help you further at help@getquip.com if you are interested in giving your Quip another try.

Helpful Review? 6 People Have Voted

Posted on Sep 5, 2018

Attractive but useless

By Sherry E., Lewisville, TX, Verified Reviewer

I purchased the Quip Toothbrush, and while it looks great, it isn't actually any different than a manual toothbrush. Sure it has a timer telling you when to move to another area but the bristles don't move at all. It pulses but does not brush. You must manually do the brushing. Other than a great look, it is useless.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 6 People Have Voted

Posted on Mar 13, 2017

Do not buy the product

By Carolina Castaneda, Amsterdam, Netherlads, Verified Reviewer

I purchased the toothbrush with three refills to last a year for US $70, including shipment to the Netherlands, which is already a high amount. When the first delivery arrived in Amsterdam, I had to pay the shipping company EUR 22 on top of the product.

I submitted a complaint, and customer service canceled the other three refills with a reimbursement of US $10. Therefore, I ended up paying over US $82 for a toothbrush I did not even like.

I do not recommend the product for the product itself, and because of the experience I had with it.

Bottom Line: No, I would not recommend this to a friend

Company Response from Quip NYC Inc.

Apr 1, 2017

Hi Carolina!

Most importantly, we are sorry you did not have the ideal Quip experience. We know it can always be challenging when ordering an international product.

Qe are very open with international customers. We show the shipping charge clearly on the shipping page, we also clearly state on our website (and link to from the same area of the shipping page) that you may incur customs import charges that we cannot control, depending on your local area.

We also offer full refunds within 30 days, so you should have no need to be with a toothbrush that you have had a poor experience with.

We totally understand your frustrations with these common issues that are a sad part of ordering any product internationally due to the challenges of international shipping. We provide international shipping for those passionate about trying Quip in any country, but we are very clear and forewarning about the challenges and potential costs.

We are sorry for your experience and are always here to help on help@getquip.com.

Helpful Review? 5 People Have Voted

Posted on Apr 5, 2017

Improved my oral hygiene habits, sleek and travel friendly, why the bad reviews?

By Nechole S., Eugene, OR, Verified Reviewer

I am surprised at the bad reviews on this website. I, for one, have owned a Quip brush and subscribed to the service (brush head) since August, and I find it incredibly attractive, convenient, and all around sleek.

The vibration function is far friendlier to my gums than my older electric spin-head toothbrush. The two-minute timer with 30-second intervals really helped build a new foundation for my oral hygiene habits and keeps my morning routine systematic and efficient. Plus it's fully waterproof!

My partner complimented me on how hip it looked, and he loves how the case sticks to the mirror and reduces clutter. I have traveled with it twice, and it re-attaches to the mirror every time.

These negative reviews don't fully appear legitimate. I enjoy my Quip, and that's my two-cents.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 5 People Have Voted
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