Summary
Quip Toothbrush’s simple design and monthly refill program promise to help simplify your teeth care, save you money, and provide you with proper dental advice.
Pros
Cons
Posted on Aug 21, 2017
The fact that I spent money on this toothbrush is embarrassing. I fell for the hype. After two months of use, not only have I not seen any benefit, but my dentist has asked me to switch back to the brush I was using before.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Sep 24, 2017
Hi Jason,
We are sorry to hear Quip wasn't for you, although we can assure you that the Quip toothbrush would not have been the cause of any dental deterioration (especially if you only used it for 2 months between your 6-12 month visits, of which your previous brush would have been used for the majority). Dental issues can take 6-12 months to form/show, and toothbrushes aren't usually able to reverse any problems that have begun (hence the need for regular dental checkups) so it's hard to know what might have caused this.
As the ADA will tell you, toothbrushes are a key tool to help your daily brushing, but they themselves (whatever modes, price, power or design) do not vary in effectiveness. It is how they make you brush that drives effectiveness, so the best brush for you comes down to personal preference, comfort and how well a brush allows you to practice good technique, routine, and upkeep.
It is true that people tend to brush better with an electric toothbrush because of the movements encouraging slower, softer, and tooth-by-tooth technique. The timer guides a full, clean and fresher after brush feeling, it encourages a twice-daily routine. All brushes (including manual) should be used about the same way (tooth by tooth, gentle movement around gum line) and will give the same clean.
It sounds like, contrary to the design of Quip and the results it has given so many others in their checkups, Quips technique and routine guiding features could have for some reason driven you to brush worse. We would be interested in hearing from you on help@getquip.com to hear how using Quip changed your habits for the worse so we can help you out from our end.
But again, the best brush for you comes down to personal preference and we are sorry Quip was not yours, and even more sorry to hear you had a bad checkup!
Posted on Oct 17, 2017
The short answer is, don’t waste your time. My teeth did not feel clean, and I returned it pretty promptly. For reference, I only bought it due to my electric toothbrush jumping off the counter and ceasing function.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Oct 18, 2017
Hi Rebekah,
We are so sorry to hear that you did not enjoy your QUip!
We can see that our help team has provided further information on some misconceptions regarding stronger vibrations equaling a better clean.
We choose to keep Quip on "sensitive" mode because the level of "buzz" your brush has is not what effects your oral health, it matters how well you brush. So we found that people (and their gums) often prefer a more gentle, comfortable and quiet brushing sensation. However, it all comes down to personal preference as the best brush for you is one that encourages you to brush two times a day, for a full two minutes using fresh soft bristles.
We hope this helps explain why we chose sensitive vibrations. We sorry to hear you didn't enjoy the Quip sensation and thank you for giving Quip a try!
Posted on Nov 2, 2017
Quip's ads really won me over - this thing looked so sleek and stylish, and I needed a travel electric toothbrush for my extended trips abroad that didn't involve so many cords.
To be fair, it is certainly stylish. And the timer is great. However, the vibrations felt so light, I just didn't feel like my teeth were really getting clean. The power feels wimpy compared to my Sonicare.
I know with Sonicare they say not to manually move the brush around, just lightly glide it across your teeth while the brush pulses. I tried to figure out if maybe I was using Quip incorrectly - maybe with this model you are supposed to do more traditional tooth-brushing movements, but I couldn't find any info.
The design is also lacking once you look past the sleek looks. The rounded bottom means that this brush can't sit upright. However, the back of the brush has a raised tongue compressor, so if you try to set it down on the sink, it'll just roll over to the side.
The biggest issue is the vibrations though - I just can't get over feeling like my teeth aren't really as clean as they should be after using it. I still take it on overnights and small trips, but it definitely doesn't instill enough confidence to make it a fulltime toothbrush replacement.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Nov 18, 2017
We are so sorry to hear that !uip wasn't for you, this is exactly why we have a 30-day return policy as a toothbrush is a very personal object! You have read in our ads and website before buying, and our blog and welcome booklet after buying whether a toothbrush is "functional" really comes down to how you use it, not what the level of vibrations it has.
That is why Quip is deliberately set to a sensitive level of vibrations. You get all the benefits of an electric brush (fresher feeling, softer brushing, a timer and so on), without the downsides created by needless power (bigger brush, shorter battery life, large charging stand, uncomfortable in mouth feeling to many). With that said, we certainly cannot speak to personal preference. The best brush for you is one that encourages you to brush two times a day for two full minutes. You can read more on the true benefits of an electric brush on our blog at www.getquip.com/blog/toothbrush-design-story.
We hope this helps explain why Quip vibrates the way it does. As for the rounded bottom, we are sorry if this was also not clear. The brush comes with a stand that you can put on a side or stick to your mirror. You should never have to lay Quip down as that is unhygienic. With that said, it is designed to lay flat using bumps on the back of the brush head, so we are surprised to hear it did not.
We are sorry Quip wasn't suited as your daily brush and we hope you keep up the good brushing technique whichever power setting you set your brush!
Posted on Dec 13, 2017
We've been Quip users for a year (2 toothbrushes). The toothbrushes are among the most attractive and compact electric (battery) brushes on the market. I wish I could also say they were durable. One of our two brushes started coming apart in the middle when brushing and stopped vibrating.
When contacted, Quip provided me with a lecture on how to replace the heads (I know how to replace the heads, have watched the video, etc.). They eventually agreed to provide a replacement, but we have waited over a month and it still has not arrived. Shipping, in general, is very slow, and customer service is not very helpful or responsive. Not sure I'd buy this again, and we are considering jumping ship.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Jan 9, 2018
Hi Julie,
We are so sorry to hear you had some trouble with your Quip! Our team was not intending to lecture you. We do apologize if it came off this way. Our team does their best to make sure we assist as quickly as possible and providing information on how to best avoid the same type of damage again so that you are not without your Quip. Our help team replies to all email inquiries within 24 hours during week days and can see they had replied to your emails within that timeline.
On behalf of our shipping partners, we are so sorry to see that your initial replacement order was lost in transit. Our help team had assisted with a reshipment for you which was priority mail which shows as delivered.
If you ever have any other issues or questions, our team at help@getquip.com are always happy to assist.
Posted on Jan 25, 2018
I've been using Sonicare for a long time and needed to replace it. So I thought Quip is a good deal for the price of $45 versus Sonicare's of $180+.
After trying it for the first time, as the saying goes, you get what you pay for! I think it's good for people who are using a manual toothbrush, but if you've been an electric brush user, this might not be for you; it will be very disappointing. It's not as powerful as the other electric toothbrushes out there.
So I'm going back to spending money to get a new Sonicare. It is for the sake of my teeth after all.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Feb 10, 2018
Hi Larissa,
As we say below, and on our website before purchasing, (and as your dentist will tell you too), the effectiveness of any toothbrush comes down to how it is used, not the power mode it is set to.
Quip uses the same nylon bristles, motor, and even manufacturer as other popular leading brands in the industry, so there will be no difference in the way your Quip itself brushes your teeth. The core thing that affects your oral health is how you use a toothbrush, diet, and genetics.
Unfortunately, there are many dangerous misconceptions in oral care that we are trying to correct, such as the idea that whether a toothbrush is manual, gently vibrating, vigorously vibrating or rotating toothbrush is what effects your oral health. If they are all being used correctly (and have soft bristles), they will all "clean" perfectly.
The truth is, all toothbrushes should be used in almost in the exact the same way, gently brushing tooth by tooth, focusing on the gum line area, making sure to cover the whole mouth. Unfortunately, many believe that manual brushes should be used with "big, strong, sweeping, brushing motions" and electric brushes "don't need to be wiggled around at all." It is these misconceptions that can cause big issues, alongside the other major issues that most people are not brushing twice a day, for two minutes, or change brush heads when they are worn out.
Of course, we cannot speak to personal preference. The best brush for you is one that encourages you to brush 2 times a day, for a full 2 minutes.
Thanks for giving Quip a try!
Posted on Mar 5, 2018
I ordered the Quip and refill plan in mid-December. By February the battery was dead. It is supposed to last until the refill comes in three months. I was not brushing more than two times a day.
So I called the helpline and was told I must have gotten a defective battery and to just buy a new one and put it in. Raven sent a YouTube link on how to do this. I replied I was disappointed that they would not replace a defective battery for me. So she said she would send one.
A full month later, I had not received it and contacted Raven again. She said she would send another one. The very next day there was a UPS note on my door saying the envelope could not be delivered until I pay $3.00.
The toothbrush is pretty. It functions ok. But if you have any customer service needs, don't expect much.
Some practical advice about the Quip: If you have any hand dexterity problems such as arthritis, carpal tunnel, etc., you will miss the cushy ergonomic handles of the grocery store toothbrushes. Also, the "on" button takes a bit of effort to push.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Mar 11, 2018
Hi BJ,
We are sorry to hear that your Energizer battery had run out before your 3-month refill. Unfortunately, we are unable to control the extremely rare occasions, products like AAA batteries that are from suppliers such as Energizer, fail their normal usage.
Quip runs on a standard AAA battery, so luckily if your battery ever runs out before a refill, you can swap it out with any AAA battery at that time, if not, you can temporarily use your brush as a manual brush. (Which would perform just fine as a brush, while waiting to switch out your battery). Our team sends steps on how to do this to help with getting your Quip up and running again as quickly as possible, rather than needing to wait for another battery to be shipped.
We can see that Raven had helped you by applying a $5.00 credit to your account, to make up for any hassle caused by the extra postage that was due. We are still looking into what may have caused that issue.
We apologize if any of the above was unclear and our team is always happy to help with any issues or questions you may have.
Posted on Mar 13, 2018
I had really high hopes for this brush. Small, compared to Sonicare, sleek, no recharging...just change the batteries. But after only a week of use, I switched back to my old Sonicare. Why? My teeth just don't feel as clean. I used it as instructed and even 1 minute with my Sonicare is better than a full 2 minutes with the Quip. Maybe if you are coming from a regular toothbrush, you might find this a better solution. I can't say. I wish it was much stronger and more effective. I've returned it and moved back to my Sonicare.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Apr 5, 2018
Hi Michael,
We are sorry to hear that you have not enjoyed your Quip! Quip has the American Dental Association Seal of Approval based on findings around safety, and efficacy in removing plaque and gingivitis. Also, Quip uses industry standard soft nylon bristles, as dentists recommend and the same sensitive vibrations as many other electric toothbrushes to help with providing a thorough, yet not damaging, clean. The truth is, as the American Dental Association and Consumer Reports say, any electric toothbrush will clean your teeth just the same if you're brushing properly. We created Quip to help guide the good oral health habits that matter.
Unfortunately, there are many misconceptions about the oral care that we are trying to correct. One of them is the idea that “more power = guaranteed better clean.” As mentioned above, the effectiveness of a toothbrush comes down to how it is used, rather than if it is manual, gently vibrating, vigorously vibrating or rotating toothbrush. If they are all being used correctly (and have soft bristles), they will all provide the same great clean, it comes down to which type of toothbrush you feel guides you to brush better.
At Quip, we know that even making a small improvement to your brushing habits (brushing softer, longer, more often and with always fresh bristles) will have a fundamentally larger effect on your oral health than any change in movement or power ever could.
With that said, we certainly cannot speak to personal preference. The best brush for you is one that encourages you to brush two times a day for a full two minutes.
We thank you for giving Quip a try!
Posted on Apr 6, 2018
I got a Quip because I always wanted to try an electric toothbrush and it looked well-designed and affordable; plus, their advertising got into my head from all of their Facebook ads.
After using it for four months, I do not recommend it. Although they say the bristles are soft, they aren't - they'd be considered stiff on any other brush, but they have to be stiff or the vibrating handle would be ineffective (FYI: the brush does not move, only the handle).
Also, after buying a Quip, I found out Oral-B sells the exact same thing for six bucks! That didn't make me a satisfied customer either.
BOTTOM LINE: The design is cool, the experience is mediocre, and the price is too much for what you get - this is a buzzing manual toothbrush.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Apr 15, 2018
Hi Eric,
We are sorry to hear you were unsatisfied with your Quip!
We use industry-standard soft nylon bristles, so there should be no difference in the softness of Quip bristles compared to another leading brand. As the ADA and Consumer Reports say, there is no proven difference in how well a manual, gently vibrating, vigorously vibrating, or rotating toothbrush will clean your teeth, as long as its used correctly and has soft bristles.
Quip has earned the American Dental Association Seal of Approval for safety and efficacy in removing plaque and gingivitis. We also use the same sensitive vibrations as many other electric toothbrushes to provide a thorough, non-damaging clean. With the addition of a 2-minute timer and 30-second pulses, Quip is guiding the good habits that really matter.
That being said, we cannot speak to personal preference. The best brush for you should be one that encourages two full minutes of brushing, twice a day. Good luck with whichever brush you choose next!
Posted on May 3, 2018
When I first purchased Quip, I LOVED the toothbrush. Flash forward four months, and I am not impressed.
- Before my first refill came, my battery died.
- My refill came two weeks later than my boyfriends, and we live in the same house AND ordered them at the same time/same order
- Ever since the refill brush, anytime I brush my teeth the entire head/refill falls off. I have since resorted to using my manual toothbrush.
My boyfriend is having the same problem with his refill falling off, and is also using a manual toothbrush. He has also already had his battery die twice (we started using these at Christmas).
Although the idea of this toothbrush is pretty cool, it's a piece of junk, and a very expensive piece of junk at that.
I am highly disappointed that I spent so much money on two toothbrushes that we can't even use at this point and we have only used them for four months.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
May 12, 2018
Hi Larissa,
We are so sorry to hear you had some trouble with your Quip and refill delivery! We can see you had emailed our team who have responded with some troubleshooting to assist you with getting your Quip up and working again. Your Quip is completely covered for life of your refill plan or for the first year of having your Quip without a plan.
In regards to your shipment, w, unfortunately,y cannot control the end delivery date as this is reliant on USPS and do apologize if there was a delay with one of your refill orders — which our records show were completed 2 business days apart.
If you have any additional questions or wish to give your Quips another try, please email our team at help@getquip.com and our team would be happy to help out.
Posted on May 24, 2018
I don't think there's anything wrong with what Quip is doing, but this it is not the right product for me at all.
I was drawn in by the design and service, but the brush itself is really underwhelming. I completely agree about the brushing habits - this brush is great for people who don't have good oral health habits. But for people to do, it comes off as gimmicky and confusing. The site can't seem to decide whether it's marketing itself as an electric toothbrush or as a manual toothbrush that vibrates - they go back and forth in almost all communication I've seen. I found it confusing, because as an electric brusher, I was expecting an electric brush.
There are multiple times it is billed as such. But it's not an electric brush. It's a manual brush that vibrates. While the company maintains that "good habits" are what matter (which is correct), I feel like they're using that sentiment to cover up the ambiguousness of what the product actually is. There are parts of the site and package that boast about how the vibrations are just as powerful as a Sonicare, but way gentler on your teeth and gums.
Then there are parts that claim the brush is manual and the vibrations literally do nothing but keep time. I felt like my teeth weren't even close to clean after two minutes. I have brushed my teeth for at least four minutes and typically up to six with the Quip, and not because I'm that OCD, it just doesn't feel like it's doing anything. I never brush for that long otherwise. I can say with confidence I am a good brusher. I have been a two-minute brusher for over a decade, twice a day, every day, with regular brush head changes and a mindful approach to pressure and product alike. I felt like the Quip was almost too soft: I've used it for a week, and I can't fathom how this brush head is supposed to last three months. It's already fraying and feeling less effective; I am used to using a soft head and gently brushing with the shape of the tooth, not vigorously scrubbing or going up and down, and this still feels too soft.
To approach it from all angles, I do believe there exists a good amount of placebo and irrationality in every consumer, and my caveat is; I've been an oscillating or sonic brusher for well over a decade, and all of my adult life. I haven't used a manual toothbrush since I was 13, and I'm 28 now. Changing to ANY other toothbrush would feel weird and likely trigger my thoughts on effectiveness at first. However, I went into this genuinely excited with very few reservations about the product, so I'm sorry to say I found it very disappointing overall.
I don't doubt the claim that how you brush is more important than what you use, and I don't approach my electric brush as a magic wand that does all the work for me; it's all about habit and usage. But, coming from someone who already had good habits as a longstanding electric/sonic brusher, the product tops out at only one thing - design. And, as someone who is also a designer, I believe that presentation can get you far.
If you're a bad brusher and the fact this product is sexy and has a timer and looks cool in or out of your bathroom helps you become a good brusher, then awesome! Quip could very well change your oral health routine. But if you're someone who was already paying attention to detail with your oral health, don't waste your time paying for this, too. You'll be extremely frustrated after your first brush and unnecessarily angry, then you'll come down from it and stand in front of your mirror with your Sonicare taking deep breaths until your semi-placebo sense of calm has been restored from the inside of your mouth out.
Bottom Line: No, I would not recommend this to a friend
Posted on May 31, 2018
This could be a long, drawn-out review but here is the TL;DR (can I do this for something that wasn't written?):
Good: Noticeably whiter teeth (toothpaste and two-minute timer).
Bad: Hardware is terrible. I bought two devices, within the first two weeks, the first unit failed (battery issues). Within two months, the second unit wouldn't start without coaxing out the motor assembly. It likely needs a spit of lube (hehe), but still shady.
Bottom Line: No, I would not recommend this to a friend
Company Response from Quip NYC Inc.
Jun 3, 2018
We are so sorry to hear that you have had some trouble with your Quips! We cover you for your first year of purchase and for the life of your active refill plan. Please email help@getquip.com, as our team is always happy to help with any issues you are experiencing with your Quip.
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