SmileDirectClub

This company is the perfect example of the sayings "You get what you pay for" and "If it seems too good to be true, that's probably because it is." I will admit that a year ago, when I first started my treatment, I was very impressed with the process, customer service, and speed that I received my aligners. But, since then, it has been one disappointment after another. My original treatment was supposed to take 5 months. I have had braces before so my teeth didn't have far to move. At the end of the 5 months, my teeth were still not right, so I had to send more molds in. I should have realized that there was a reason that the 5-month estimate they gave me was so much less than the one I received when I inquired about using Invisalign! It's now a year later and I'm still in treatment, waiting for another 2 months of retainers after even the second set that I received did not fully align my teeth. This by itself would not be a huge deal...I still paid less than half of what I would have if I had gone with Invisalign. But the customer service now is just absolutely horrendous. I made my order for new aligners 8 weeks ago and I still haven't received it. It is only supposed to take 3-4 weeks. I continue to get the runaround from customer service. First, they made some excuses about verifying my new shipping address...Which by the way, I had already done twice. Now they are saying that they are behind in their manufacturing schedule and it's going to take two more weeks to get my aligners. So basically they haven't even made them yet. Nobody has reached out to me to let me know any of this. I had to keep emailing and calling to find this out. I'm super disappointed in the company as a whole. I thought they were better than this. Just save yourself the headache and go somewhere else. Even if you pay more, at least you won't be given bad expectations and excuses.

Bottom Line: No, I would not recommend this to a friend

After ruining my teeth they are offering me 40% of my purchase back, pending I sign some sort of agreement that I don't tell people how terrible they are online or pursue further action to receive compensation. This service DOES NOT work for everyone, if you are worried that it can't straighten your teeth, don't even try to contact them.

Bottom Line: No, I would not recommend this to a friend

When I went to SmileDirect in the first place, I told them that I will only sign on to the treatment if my insurance company covers the procedure. She assured me that yes, if I have orthodontics coverage then it will be covered. EVEN to the point that she said "insurance companies like to see monthly charges" (the monthly payment plan was actually $200 MORE expensive than just paying for the full fee upfront, approx. $2200). Now I am paying out of my pocket, so WHY couldn’t I have just paid for the whole procedure up front to save money! Since JULY, I have been arguing with SUNLIFE and SmileDirect. This is very exhausting and time-consuming! Now I understand that there is NO coverage from insurance companies for TELEDENTIST. I think SmileDirect should reduce my charges for their services because they NEVER sent an estimate to my insurance provider from the start; they were only concerned with getting the SALE.

With regards to the procedure, I am half way completed, and my teeth are not aligning correctly when chewing on back teeth.

Bottom Line: No, I would not recommend this to a friend

I have used and worn the aligners every day since they arrived. It has been over 5 months and I have not missed a single day. In addition to that, I have worn the aligners for roughly 22 hours a day, only taking them out to eat and brush my teeth. They say I am almost complete with the full set. My bottom teeth are still crooked, and I still have an overlapping tooth on the top. The aligners simply stretch out and after the first day of wearing them, they no longer move the teeth. All the new sets I put in now have pockets in them since they do not come close to actually fitting my teeth. I have emailed SmileDirect no less than 8 times complaining about this and they have simply said someone will get back to me - which no one has. I started complaining about this problem over a month ago. I guess they don't want to deal with it. Do NOT waste your money!

Bottom Line: No, I would not recommend this to a friend

I was told I would get my new smile started within 4-6 weeks of the order date. 10 weeks went by, 6-8 representatives, and 5 different stories - they NEVER came in the mail. I was lied to MULTIPLE times, I was devastated because I took a chance in order to feel better about myself and they completely let me down. I emailed corporate with screenshots of all the different stories I was given via live chats/emails/phone calls, but heard NOTHING back. This is a company FILLED with empty promises and constant lies. They are money hungry and feed off of the desperation of those who want a better smile. DON'T USE THEM, I PROMISE.

Bottom Line: No, I would not recommend this to a friend

I got my first set of aligners super fast the aligners did not fit well so I did another impression kit and a second set of aligners arrived quickly.

As of the first week of October 2019 what was supposed to be the last aligner and end of my treatment, my teeth still weren't right so I did another impression kit (arrived quick). I sent the impressions back the day after I received them, SmileDirect confirmed they had them and were making my aligners but 2 weeks later I was notified that I have to do yet another impression kit due to a flaw (seriously, it takes 2 weeks to figure that out). So meanwhile I found a CVS 45 minutes from my house that just opened a Smile Center that I can get a scan through, so I had the scan on October 30th (I opted for a scan in hopes it would speed things up).

Well, here I am December 5th, 2019 and still waiting for my new aligners, plus I'm paying monthly on my credit card for treatment that's stopped.

I'm wearing the very last aligner because I don't want my teeth to shift back before the last of my treatment. It feels so gross wearing plastic in my mouth for this long even though I use mouthwash and brush the plastic like I care for my teeth.

When I call SmileDirect for an update they can't even tell me when I can expect my aligners. I ask them can you at least contact the manufacturer and ask them for an estimated date, they tell me that's not an option.

I'm like, how can that be that you sell a product that you don't communicate as a team on behalf of your clients-patients, this is my teeth we are talking, about not a pair of mittens!

Oh, and did I mention I go for my dental cleaning every 6 months and have a broken cap that my dentist can't replace until I'm done with treatment in order to get a proper fit for a new cap? SOOOO FRUSTRATING!

Bottom Line: No, I would not recommend this to a friend

My son was wearing retainers for 6 months and his teeth still weren't straight. They approved that he needed more retainers to wear. Now it is the fifth month that we are waiting for it. In the meantime, they lost the paperwork and they just keep promising next week. Absolutely not professional and you are just losing your time.

Bottom Line: No, I would not recommend this to a friend

I did the treatment with SmileDirectClub with no problem. The problem is in the retainer. They don't know how to make a retainer to fit right. They already sent me 3 retainers, almost a year-long drama and none of the retainers fit. They are always smaller. What is the use to go through all the treatment and now with no retainer to stop my teeth from moving? I'll have to go to an orthodontic to make a retainer and spend more money on this than if I had gone to the right orthodontic office in the first time for the treatment and retainer. SmileDirect doesn't save you money, it is more trouble and aggravation. And the drama to make them understand that the retainer doesn't fit makes me regret having ever gone to SmileDirect. Avoid them if you hate drama.

Bottom Line: No, I would not recommend this to a friend

12/20 update. I still have not received my retainers.

Bottom Line: No, I would not recommend this to a friend

Madison from SDC reached out to me via this site and quickly issued a refund (I believe I had it the next day) and placed an order for new retainers. While I thought they were going to take five to six weeks, they shipped in about two weeks and I received them last night.

I am appreciative of the online customer service and all things considered, I think I had a better experience with SmileDirectClub than most.

Bottom Line: No, I would not recommend this to a friend

Still dealing with poor quality and aligners that still don't work. Takes days for someone to get back to me.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend