About Storenvy

Established in 2009 and based out of San Francisco, CA, Storenvy is an online social marketplace where independent merchants can sell their unique, creative goods to consumers through their very own storefront. As a storeowner, Storenvy provides you with an opportunity to become an independent merchant in as little as five minutes, and to reach thousands of shoppers. This can be accomplished in two ways:

  1. Personal Storefront – This acts as your very owner corner of Storenvy, where you can customize to distinguish yourself from your competition. Your unique URL would be www.MyStoreName.storenvy.com (or a customer URL, as we’ll discuss later), and is where customers can purchase directly from you.
  2. Marketplace – The Storenvy Marketplace acts as a curator for all products on the site. For example: Imagine that you sell handmade scarves. A shopper types in “handmade scarves” into Storenvy’s search field, which returns your products, as well as those of your competition. The shopper would then have the ability to purchase through Storenvy, or click on your site’s link, and purchase directly through you.

According to TechCrunch, Storenvy’s goal is to become the Amazon for independent storeowners. Currently, the site claims that more than 40,000 items are added each week from over 50,000 stores, and that 50% of sales come directly from the marketplace storefronts (versus directly through custom the storefront). Despite the large amount of traffic on the site though, Storenvy currently has a D rating with the Better Business Bureau.

How Storenvy Works

When shopping Storenvy’s site, you can browse through thousands of products in Marketplace categories such as Clothing, Health & Beauty, Tech Gadgets, Accessories, Books, Jewelry, and much more. If you find a product you like, Storenvy gives you the ability to “Envy” the item, which is essentially adding it to your Favorites list. After this occurs, you will then be able see all the other shoppers who have added it to their Favorites as well. As a product accumulates more and more “Envys,” it will eventually appear on the Popular page, which further increases its ability to gain more “Envys.” This helps promote the product, and to increase its sales.

If you decide to set up a storefront, it will be completely free, and you can be up and running in as little as five minutes. However, you will be required to have a Business or Premier PayPal account, as this is the only payment processor Storenvy uses, for both store owners and shoppers alike. As such, all sales are subject to standard PayPal fees, which are currently set at $0.30 + 2.9% per transaction. Also, storeowners will be fully responsible for processing their own refunds via PayPal, including associated shipping charges.

After signing up, you will receive your own custom store located at www.YourStoreName.storenvy.com, or you can use your own domain name for an additional $4.99 per month. Some of Storenvy’s custom features include:

  • Control all of your product’s attributes, including pricing, images, descriptions, etc., with an unlimited product capacity.
  • Customize and “brand” your store to differentiate yourself from the competition.
  • Order tracking – view and manage all incoming orders.
  • Create/offer discounts.
  • View your store’s stats using Storenvy’s built-in analytics.
  • Mobile device and tablet-friendly site.
  • Fans can shop directly from your Facebook page.
  • And much more…

Does Storenvy Make Money From Your Sales?

According to Storenvy’s website, they do not currently charge any fees for use of their service, with the exception of the $4.99 monthly fee for a custom domain name (e.g. without the .storenvy extension on your URL). However, the company claims that as of early 2014, they will begin taking a set percentage from all sales that occur through their Marketplace. In addition, Storenvy states that they will also be implementing a Marketplace Revenue Share early next year, which will act as an incentive to drive even more sales to your storefront.

Pros:

  • Shoppers can browse through thousands of products curated by independent merchants.
  • Feature-filled Custom and Marketplace stores, all of which are free of charge.
  • Easy setup.
  • Unlimited products.
  • Storenvy has the potential to be utilized as a marketing tool for your Marketplace store.

Cons:

  • 15 complaints with the Better Business Bureau, and an overall D rating.
  • Different refund policies that shoppers are required to constantly check on, depending on the vendor they purchase from.
  • While Storenvy claims they have a zero-tolerance policy toward scams/dishonest merchants, there is a window of opportunity between when the scams appear on the site, and the time they are shut down. During this time, Storenvy has no control over these types of transactions.

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Read 60 Storenvy Customer Reviews and Complaints

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Average Consumer Rating: 1.8
Rating Snapshot:
5 star: 8 4 star: 3 3 star: 2 2 star: 3 1 star:  44
Bottom Line: 25% would recommend it to a friend
Showing 1-11 of 60
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  • 34 out 43 people found this review helpful

    Wonderful experiences on Storenvy, Very Legit

    • Boulder, CO,
    • Aug 14, 2015

    After a few years of selling on Etsy, Storenvy is a Breath of Fresh Air.

    It is a wonderful venue, with a caring and responsive Admin, who actually help when you need them.

    Sales and purchases are easy, with a smooth interface to PayPal. They generate invoices and packing slips for the seller/buyer...and provide easy shipping notification where you can personalize your message to the buyer, as well as add in tracking info. And they offer all of this, without taking away the sellers control over their shops or shop policies.

    Honestly, our shop set up, sales, and purchases have been FAR easier on Storenvy.

    While we have been there, we have seen fairly consistent changes. Their tech team and Admin have been working steadily on adding new features which actually make things Easier for the sellers and buyers. They listen to us, and work with us.

    Customers can create a profile, or check out as a guest, which is very nice. They can also buy from multiple shops within Storenvy, and only need to check out once. And it all goes smoothly.

    I understand that with every venue there will be some shops that are not the best, and things will happen, as the negative comments here show. But keeping in mind that these comments are about individual shops, and not the venue itself, I would say I am sorry that these people had a bad experience, however, there are 30,000 plus individual shops. Most of which are wonderful, with professional and caring owners.

    Some things I would suggest to all buyers, regardless of where you shop, Etsy, Storenvy etc..

    *Know what you are buying If the photos and description are not clear, chances are, you may not receive what you imagined the item would be.

    *Understand the agreement you make when purchasing from individual shops Check that the shop is legit. Do they have their FAQ filled out? Do you agree with their Shop Policies? Because each individual shop Will have their own policies, for returns, refunds, shipping, etc. Storenvy does not set these, the shop owners do.

    These things are important, no matter which venue you choose to frequent, or buy through.

    I would say though, that giving Storenvy as a venue, a negative review because a few customers did not understand what they need to be aware of, or don't understand the difference between the individual shops, and the venue, that seems like poor judgment.

    I actually did go look for the BBB rating for Storenvy, and found nothing so I am curious where this D rating information came from? I don't see any links to the BBB rating here in this write-up? If an entire venue, with many shops is going to be spoken of in a way that negates them, I would like to see the information source.

    Bottom Line: Yes, I would recommend this to a friend

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  • 32 out 36 people found this review helpful

    Beware

    • Tampa, FL,
    • Feb 1, 2016

    I order a product mid-November 2015 as a Christmas gift. Was charged right away but product never shipped. Numerous attempts were made to contact shop but no response. Never again.

    Bottom Line: No, I would not recommend this to a friend

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  • 30 out 32 people found this review helpful

    Do not shop through Storenvy.

    • Nov 16, 2015

    I ordered something through one of Storenvy's merchants, paid for it and after one month have still not received it nor have gotten any responses to my emails. Storenvy appears to be unable to do anything if you pay for something and never receive it.

    Bottom Line: No, I would not recommend this to a friend

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  • 28 out 28 people found this review helpful

    Happy

    • Bay City, Michigan,
    • Jun 8, 2015

    I am an Etsy veteran that has recently opened a store on Storenvy. I shopped around quite a bit before deciding on this venue. As a shop owner, it seems very clean and well run, easy to use and friendly.

    Please understand that when you make a purchase on "Storenvy" you are buying from an independent shop owner. They should have clearly defined policies/descriptions/photos in their shop. If you have questions, ask before you make a purchase.

    If you have an issue with a seller that can't be resolved, please use the proper channels to contact Storenvy.

    Ethical store owners don't want unethical shops there either, it makes us all look bad. Plus, we shop there too.

    Bottom Line: Yes, I would recommend this to a friend

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  • 26 out 30 people found this review helpful

    Horrible, scam, fake!

    • Denver, Colorado,
    • Jan 9, 2017
    • Verified Reviewer

    I ordered a wedding dress from Storenvy, and was even allowed to chat with them first to ask questions, so it looks very legit. I was told my dress would be here in 15 days, but after 10 days of not hearing anything from them I emailed them about my tracking number, and they just kept lying and lying, saying that it's on its way, and then that they didn't send it because they didn't have my number.

    They never sent the dress and my wedding day is ruined. Storenvy did nothing to help, there is no way to even contact anyone. 100% scam!

    Bottom Line: No, I would not recommend this to a friend

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  • 22 out 22 people found this review helpful

    As a customer

    • Manasass, VA,
    • Aug 3, 2015

    Unless you have everything in control and no questions, contacting anyone on the website will be extremely difficult if not impossible.

    I ordered a necklace from a small shop less than a week ago and it has not arrived. I do not suspect the shop owner to be a scammer but I'm having difficulties tracking my package. I'm going to be traveling soon and I would like to be able to. After purchasing my necklace, I realized I needed to create an account to track my order, so I tried. Storenvy denies the email I used when purchasing my necklace, it says that there is already an account. There isn't, I even tried using the "I forgot my password", but I get an error page because there is no account. I created an account with my other email, because that seems to be the only way I can contact Storenvy. I emailed them 3 days ago and yet to get back a response. I asked the shop owner for a tracking number but she seems to be offline as well.

    Bottom Line: No, I would not recommend this to a friend

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  • 19 out 20 people found this review helpful

    Total ripoff, don't buy products from this company

    My son bought a pair of $200 shoes but never received anything from this merchant. I called several times to get a response, but I received NOTHING. I am out $200, plus $2.99 (?), and for what?

    This is a total scam! Don't buy from these merchants.

    Bottom Line: No, I would not recommend this to a friend

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  • 19 out 21 people found this review helpful

    No product, not a real company

    • Arizona,
    • Aug 28, 2018
    • Verified Reviewer

    Storenvy is not a company! They house a store front for scams from over seas. Many different companies sell as Storenvy then you order and it is a company overseas that never delivers. I ordered a $179 dress and it was actually through ydresses, from China, which I never received and nor received a refund. Despite many email interactions with an individual email from China, who assured me repeatedly that my money would be refunded. This Storenvy scam should be shut down!

    Bottom Line: No, I would not recommend this to a friend

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  • 17 out 19 people found this review helpful

    Order not received

    • Hentietta, NY,
    • Jan 24, 2017
    • Verified Reviewer

    We never received an order confirmation, but they took our money and never shipped our order. They don't provide a phone number and don't answer emails. Scam!

    Bottom Line: No, I would not recommend this to a friend

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  • 16 out 17 people found this review helpful

    SANA SWIM - do not buy from them!

    • Canberra, Australia,
    • Dec 4, 2017
    • Verified Reviewer

    My daughter purchased swimmers from this company called SANA SWIM that is supposedly located in Victoria, Australia and has never received the goods. You CANNOT contact this company at all, there is no telephone number and they do not reply to your emails. If you write to them in their Instagram they delete it. I advise anyone wanting to actually receive goods that you don’t waste your money on this company.

    Bottom Line: No, I would not recommend this to a friend

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  • 15 out 16 people found this review helpful

    Scam

    • Virginia Beach, VA,
    • Jul 23, 2015

    Please beware! I purchased handmade 3D acrylic bows from Luxury Designs on 6/28/15 and I still have not received my items. There is no way to contact Storenvy directly. I have since emailed the store owner with no response. How do I get a refund?

    Bottom Line: No, I would not recommend this to a friend

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