TAPfit

In February, I ordered TAPfit because I thought it would be a lot of fun to do. My order didn't arrive until late March while I was in lockdown. When I received the product I was disappointed for several reasons. There was supposed to be DVDs, which because I don't have great internet, was important. What I got was rubbers with taps and a wrinkled paper with some web addresses. I requested a return number and got it. Yes, I knew there would be restocking and I would lose $30 for restocking or whatever, but I returned them at my expense - insured and tracked. They tracking indicated they were received, but no refund. So I went through PayPal - dispute denied, then I went to my credit card company - again refund denied. Don't know what they are telling the banks, but they got the return!

Don't order from these CROOKS. If they say you can return it they give you a return slip and you agree to pay the restocking THEY DON'T MEAN IT. I am now out $74.00 refund and $18.00 for shipping to return the item. The email to me said they would credit me.

The email said:

"We just want to let you know that our warehouse already received your returned package. Also, a refund of $74 was already submitted.

You should receive an email from us regarding the refund.

If you need anything else, please let us know. :)

Rea

TAPfit Customer Support"

Love the smiley face.

Don't expect good service from them! I never got my refund even though they said it was processed!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I was so excited to try out this new workout during my time Sheltering in Place. I ordered the $167 "Deluxe System" on May 10th. By May 17th, I had not heard a word about my product being shipped, so I emailed the support contact. I was told I would receive a tracking number in 24-48 hours. It's been 3 weeks, and I have not heard ANYTHING. Worse, I emailed the support contact again on June 7 and 11 and have heard nothing back.

Buyer, BEWARE!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Ordered on May 9th. It’s almost July and it still hasn’t been shipped. It also takes days for them to respond to emails and I can’t find a customer service number anywhere. I’m about to fight this charge one my card.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

It took them nearly 2 months to get the order to me. I reached out several times and they kept saying it was being "processed", so I said don't ship it. I just want a refund and they responded "sorry it has already shipped if you want a refund just refuse delivery".

So the package shows up while I am at work with a note on the slip that says leave it there. I figured I would at least try it. I opened the shoes and slipped one on, and they didn't fit properly. So I emailed AGAIN asking for a refund, and they said I had to fill out a form.

I filled out the form and waited, then they emailed me back the address to send it. The UPS tracking says they received it 4 days ago, and they still haven't contacted me or issued a refund. No responses to my emails, so now I am out the original amount, and the shipping.

The refund policy states you have 30 days to return the order, and I think they try and run down the clock so you can't get it back to them in time.

I will be sending a lawyer after them.

Length of Use: 3–6 months

Bottom Line: No, I would not recommend this to a friend

Terrible. Took 3 months to receive my TAPfit shoes and board. Was and still am being charged twice a month for their online membership group equalling $34 a month. I am now having to go through my credit card company's fraud department as they won't cancel my membership, or charges, even though I have contacted them multiple times.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I attempted to order this product three different times. The first two times, I couldn't get past a video about upgrading the offer. My credit card charge said "pending" both times, but thankfully, never went through. Several months later, I tried a third time and this time, it did go through. I waited and kept contacting them when I got no follow-up email about shipping. I kept getting the runaround that they had switched warehouses and were trying to get organized. I finally demanded a refund, so they sent me a confirmation that it was coming and to wait a week for it to show on my card. After about three days, I looked closely at the email and it had an order number on it that wasn't mine. When I questioned that, I received my refund the very next day.

Bottom Line: No, I would not recommend this to a friend

I returned the product with all evidence of my purchase. I never even took anything out of the box except the taps that would not fit on 4 different shoes I tried. I would like my money back!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Laura,

One more time - you did not send me a Deluxe kit, EVER. You’re making yourself and the organization look worse with your lies. I have all the emails explaining why I could not receive the 5 Amazing Dance DVD’s. I was told you were out of stock, which is why I could not receive what I paid for! I will gladly post Jasmine's email explaining this. Ask yourself this question: Why would I not choose those DVD’s if that was the initial issue when I only received a floor?

Quit while you’re behind!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

They refused a refund for the UNUSED product! After receiving I decided against using and packed it back up. No word from TAPfit for weeks. I reached out and they told me I would not get a refund because it was damaged. WRONG. I was packed in their packaging perfectly.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The quality of the product is poor. Not worth the cost. The tap floor is thin and cheap and the tap overshoes have a horrible tap sound and are ill-fitting. I tried to return it and they were dishonest trying to catch you in a web of layers of contradiction. When I asked for clarification of the contradiction, customer service stopped responding to emails. I was taken advantage of. Don’t risk it. It’s a waste of money.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I purchased the TAPfit kit in mid-July, for medical reasons I could not use the program and I contacted the company by email (they have NO phone contact). I received an RMA (return approval). I packed in its original packaging, it was unused. It is now 10/30/2020, and after several attempts to reach them via email, my PayPal account has never received the refund. As a company that promotes a pro-woman image, they are very active in cheating women.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend