TAPfit

12/9/20 - TAPfit finally came through with a refund, $144. So I am out $49, which still a better outcome than I expected. Just be aware that it is extremely difficult to contact this company when there is a problem.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I ordered the deluxe TAPfit unit on November 22nd of last year, when I open the package, the tap shoes they sent were a size small, when I know I ordered a large. I did get a return code, after repeated emails to do so. I asked them also to send a return label, because it wasn’t my fault on the wrong size - no answer. I took it to UPS and had to pay an additional $14 out of my own pocket, and did so on December 4th.

I have not received any return taps, and am uncertain which size, M or L, will fit an 8 and 1/2 shoe, since I read different info on the website. So I finally found a customer service #, and have called twice and left info with an answering service, last week and 3 days ago, and was promised a call back in 24 hours. Not to be. I was so excited about this program, and so upset about the fraudulent manner they handle their visit. From the reviews, I am not the only one. Please rectify this issue please, TAPfit!

Bottom Line: No, I would not recommend this to a friend

I am extremely concerned about a recent order with TAPfit. I placed the order on 2/8/2021. The charge was deducted from my credit card immediately. But...that is it. I have been unable to receive confirmed shipping information. I sent an email request to Customer Service. I received the standard response indicating someone would get back with me. I did hear back stating that the warehouse was behind and the order was in process to be shipped the 3rd or 4th week in February. The email also stated that my order was not complete showing that the tap shoe size was missing. I responded back with that information, however, not sure why you would charge me for an incomplete order or how it could be in process to ship the 3rd or 4th week of February without the appropriate information in order to ship. As of today, 3/1/2021, I still do not have a ship date.

Anyhow...I sent an email on 2/16, 2/17, 2/18, and 3/1/2301. Still nothing even though the standard response indicates customer service is available 16 hours per day unless it is a weekend or holiday.

Not hearing back intrigued me to do some research which I should have done prior to ordering. There are numerous complaints about customers not receiving their orders. I am not willing to wait for 4+ weeks to get TAPfit, a product coming from California. This information should have been transparent when the order was placed allowing me to make the choice if I wanted to pursue or not. Also, my credit card should not have been charged until my order was shipped.

I would like to cancel my order, which should not be an issue due to the fact that a shipping date cannot be confirmed by TAPfit.

I have read reviews where customers are not able to get their refunds.

TAPfit's ordering process should be like any other online shopping. Availability should be transparent at the time of the order allowing the customer to determine if they still want to order. An order should not go through to and including taking my money if it is incomplete. Lastly, I should NOT be charged until my order ships.

I am beyond disappointed. I was really looking forward to trying this. I would like a FULL refund immediately which is only fair. You have had my money for 30 days and still cannot provide shipping information.

What a scam!

Buyers, please beware!

Bottom Line: No, I would not recommend this to a friend

Paid for premium VIP ($350+) with the assurance that it would include 2 separate individuals to help with my fitness and nutrition goals, 2 separate Facebook groups, and daily text messages from the trainer to keep me on track. I have sent 3 separate emails letting them know that my acceptance to the Facebook groups (submitted over a week ago) have not been accepted, I haven't received any text messages, and did not receive any tracking information for my taps. There has been no response. This is clearly a scam.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I paid for a platinum membership and the $249 came out of my account on March 4th. My membership in the two private Facebook groups, TAPfit Inner circle and TAPfit tribe are still pending. I have not received the mat or the taps that go over the shoes yet. All I received is the DVD for the monthly coaching club which will be an extra charge each additional month, and the online videos.

How can I do the online classes if I do not have the necessary supplies, which I paid for? I sent an e-mail on March 19th, asking where my platinum kit is as well as posting on the TAPfit Facebook page. All I received was an automated message.

Normally when I make online purchases there is communication, especially if there will be a delay. I am not getting my money's worth due to no customer service/communication and still waiting after 2 and 1/2 weeks for what I paid for. This is unacceptable.

Bottom Line: No, I would not recommend this to a friend

It took over 30 minutes for the order to fulfill, and when it did there was no confirmation number, no follow-up email, no phone to call, no way to know if the order really did go through. I only got boosted to a page asking me to buy more things with no exit from the page. Someone really needs to handle that website to make it user-friendly. I still don't know what happened. Usually online ordering is pretty streamlined. This was horrible.

Bottom Line: No, I would not recommend this to a friend

Wish I could tell you how effective TAPfit is but since I received an incomplete order, that is not possible. I sent a couple of emails and now left two phone messages with their customer support.

I did receive the shoe cover/taps and DVD but no floor mat nor packing slip with an order number. Very sloppy service indeed.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I have reached out to this group over and over again asking about the status of my order for the TAPfit system I was charged $167. No one will contact me. It has been almost 3 months!

Bottom Line: No, I would not recommend this to a friend

The floor is too small and the shoes have a poor quality tap sound if you can even get the metal taps to make contact properly. Very disappointed.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I have tried to cancel my subscription for 3 months, sending 3 separate emails that have yet to be answered. There is no place that I have found on the website to cancel my plan and it does not answer it in the FAQs. I guess I am going to have to cancel my credit card just to stop this bill.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

RATING: MINUS

I bought this floor for my 7-year-old son, who just started tapping. He was excited to try the floor upon arrival. He tapped (in new shoes) for 2 minutes...and CHUNKS of the floor came up. Many deep divots that turned the floor white. Many scuffs. We expected some scuffing and intentions, BUT not as bad as this, and certainly not immediately. The response from TAPfit when I wrote to request a refund since this must be defective was...NO REFUNDS. Are the stellar reviews from family/friends of the owners? Must be! This is fraud. Nowhere on the website does it show a floor damaged after use. No one would buy it! BEWARE. Shame on TAPfit!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend