Theradome

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
Theradome

Overall Rating

4.0

86 Customer Reviews

Summary

Theradome is laser hair therapy device worn on the head that claims to provide clinical strength restorative laser hair treatment in the comfort of your own home.

Write a Review

Customer Reviews

4.0 Stars out of 86 Reviews
5 Star:67% 4 Star:9% 3 Star:1% 2 Star:2% 1 Star:19%
78% Recommend This Company
Start your review of Theradome:
Sort Reviews By

Posted on Jun 15, 2015

Theradome laser helmet

By Maria Greco , Pittsburgh, PA

Waste of Money. Unless you are independently wealthy, save your money. I bought one and started using it in February of 2014, along with generic Rogaine from Target. I can't say I had significant re-growth but, the rate of loss slowed (possibly the Rogaine) and I did notice my hair had more body. However, the product itself is a colossal waste of money and customer service sucks. After 14 months of use, mine stopped working. Theradome wants more than $100 for me to send it to them to apply to the cost of repairs!

My front load washer from Whirlpool has much better customer service! It is at least 10 years old and it just went on the fritz this week (6/08/15). Whirlpool is sending a tech to my house free of charge to see if the control panel needs replaced, or if the machine can be repaired.

Before buying a Theradome, go to the web and find the website by a man named Lou who made his own version of the Theradome for $60 and has a video showing you how to do the same. I have already ordered my lasers from the internet just like Lou directs in his video. Not only that, Lou claims in his post that he has noticed slight regrowth! I will let you know how Lou's device works once I get mine going. I don't anticipate any problem though, given that Lou's device uses the same types of lasers Theradome claims to use in theirs (blue light).

In short, unless you can afford to waste $900, don't buy a Theradome.

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Feb 1, 2019

Hi Maria

We're sorry to hear that you have not had a positive experience with your Theradome. Theradome has always had a 12-month manufacturers warranty and we also offer an extended warranty that also covers accidental damage.

Theradome PRO LH80 contains 80 medical grade lasers are the only device available that delivers laser scalp penetration at 680-nanometer wavelengths. It's not possible to buy a product for $1-200 that comes close to the laser strength of the Theradome.

We would be happy to discuss with you on +1 855 549 6757 or by email support at support@theradome.com. We look forward to assisting you.

Theradome Customer Care

Helpful Review? 10 People Have Voted

Posted on Feb 18, 2016

Major waste of money!

By maria greco, Pittsburgh, PA, Verified Reviewer

I did not experience hair growth, but I did notice the rate of hair loss was slowed. Additionally, the hair had more body, HOWEVER, the company SUCKS and is disreputable! At the time I purchased my Theradome, no warranty was provided. When I called about this, I was told I would not have any problems, which was not case. Several times during the year, after I first received my Theradome, I had to call them and their customer service was able to help. Then, about 13 months after I received the device, it stopped working. After many calls, the company mailed me a new battery charger. Still, my device did not work. Only then was I advised that a new warranty program had recently been established for purchasers like me, who had received no warranty. This new program required me to send Theradome a check for $100 or $150 (I can't recall the exact amount), and they would repair my unit!

I have never received such shoddy, unprofessional treatment! At about the time my Theradome died, my front-load 13 year-old Whirlpool washer died, and though my extended warranty had expired one month prior, Whirlpool sent a tech to my home, who fixed the machine and did not charge me for the repair call, only the needed replacement part.

If you are interested in laser hair therapy, go to howtoLou.com for directions on making your own device, for less than $100. Or check out other online retailers for devices similar to Theradome, for less than $200. From what I can tell, the major difference seems to be Theradome uses a hard-hat type helmet, while the others use a less-bulky type of head gear.

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Feb 1, 2019

Hi Maria

We're sorry to hear that you have not had a positive experience with your Theradome. Theradome has always had a 12-month manufacturers warranty and we also offer an extended warranty that also covers accidental damage.

Theradome PRO LH80 contains 80 medical grade lasers are the only device available that delivers laser scalp penetration at 680-nanometer wavelengths. It's not possible to buy a product for $1-200 that comes close to the laser strength of the Theradome.

We would be happy to discuss with you on +1 855 549 6757 or by email support at support@theradome.com. We look forward to assisting you.

Theradome Customer Care

Helpful Review? 19 People Have Voted

Posted on May 11, 2017

Buyer beware: Theradome does not work

By Felix Lopez, San Antonio, TX, Verified Reviewer

Buyer beware: I purchased the Theradome on 04/19/2016. At the time I was not aware that the Theradome product worked better for women than men and had not shown results with hair growth in the front of the head. I tried to return the product within several weeks and was told there is a 7-day return policy. Not sure what you can determine in 7 days but the representative encouraged me to try Theradome for at least a year and then call back.

I have done this, and no changes whatsoever have occurred in my hairline. Now the product does not even accept a charge anymore and when I called to complain I was told the one year warranty had expired and I would have to pay for a new charging cord. I don't typically go online to voice my complaints, but this entire experience has been frustrating.

If Theradome had allowed me to return their product when I originally called, even if it meant restocking charges, I would not be writing this review. The Theradome customer support personnel sounds like broken recorders giving you the same company lines as to why the product does not work (haven't used it long enough, potential medical issue, not using at least twice a week, etc.). Buyer beware!

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Jan 20, 2019

Hi Felix,

Thanks very much for your feedback. Did you purchase a new cord as you've continued using Theradome? Please tell us what treatment number you are up to. Also Felix, did you take before and after pictures? We would be happy to discuss this with you if you would like to contact us at support@theradome.com

We originally had a 7-day refund window which was consistent with our partners in clinics selling the Theradome PRO LH80.

The policy has changed as of 12/14/18 with purchases made from Theradome.com and/or via 1-855-549-6757 covered by a 6-month money back guarantee. In order to qualify for this money back guarantee, we simply request that you use the Theradome as instructed in the user manual: 20-minute sessions, twice a week for 180 days, to the best of your ability.

We would welcome the opportunity to discuss your Theradome purchase and hair growth goals with you.

Kind regards

Theradome Customer Service

Helpful Review? 12 People Have Voted

Posted on May 15, 2017

Theradome

By Kay Hayes, Connecticut, Verified Reviewer

This is an expensive product, and the first one I ordered did not work properly. I made multiple calls to customer service. Customer service was slow, and I was finally sent a new charger for the product, but the product still did not work. I would not recommend this product to anyone. There are other hair laser products on the market for a lot less money that may or may not be worth trying.

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Jan 20, 2019

Hi Kay, we are sorry that you didn't have a positive experience with your Theradome. We have both a 12-month warranty and a 6-month guarantee. Were you able to take advantage of these? We would be happy to discuss with you on +1 855 549 6757 or by email support at support@theradome.com. We look forward to assisting you.

Helpful Review? 5 People Have Voted

Posted on Aug 6, 2018

Does not work for hair, or work properly

By Gary B., Verified Reviewer

I agree 100% with all the other reviews when they say it does not work. First, it's expensive, and two, it does not work properly. It has lights that don't work on the right side; they flick on and off. It's also not effective at all for hair loss. I would not recommend this Theradome laser cap at all, unless you want to throw money down the loo.

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Feb 1, 2019

Hi Gary

We are sorry that you didn't have a positive experience with your Theradome. We have both a 12-month warranty and a 6-month guarantee. Were you able to take advantage of these?

Our medical grade lasers are not made to flick on and off and it sounds like you are experiencing an error. We would like to get you back on track and growing new hair.

We would be happy to discuss with you on +1 855 549 6757 or by email support at support@theradome.com. We look forward to assisting you.

Theradome Customer Care

Helpful Review? 4 People Have Voted

Posted on Sep 3, 2019

Absolute crap

By Betsy B., Laguna Hills, CA, Verified Reviewer

Do not waste your money. This item does not work. Bosley should not be selling this item. I purchased it thinking Bosley was a reputable company. They helped me get a new one after the first one was not recharging and I could not get anywhere with Theradome direct. Second one also was crap and never recharged properly. I spent a thousand dollars on this garbage and recommend no one should waste their money. Shame on Bosley for even selling it to customers. It should be BANNED!

Bottom Line: No, I would not recommend this to a friend

Company Response from Theradome Inc.

Sep 4, 2019

Hi Betsy,

I'm sorry to hear that you didn't have a positive experience with your Theradome. We recommend purchasing directly from our website because we have both a 12-month warranty and a 6-month money-back guarantee. The Theradomes are not meant to operate that way and is very unusual you've received two defective products.

We would be more than happy to discuss with you your situation and provide a solution. You may contact us at +1 855 549 6757 or by email support at support@theradome.com. We look forward to assisting you.

Theradome Customer Care

Helpful Review? 8 People Have Voted

Posted on Sep 15, 2019

Don't buy this product

By Jamie R., Salt Lake City, UT, Verified Reviewer

It is uncomfortable to use because it has these plastic pieces that dig into your scalp. Mine stopped working within 3 months. I paid for the extended warranty, but I have been able to get no support from the company to fix my device. Total waste of money.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 5 People Have Voted

Posted on Jan 15, 2022

Just junk

By Julia W., San Diego, CA, Verified Reviewer

Theradome is a terrible and unethical company. It was taking a very long time to charge when I received the unit. For a year, they said it was a faulty charger so I went through three chargers they kept sending. Five days after the one-year warranty expired, the unit failed to take a charge at all. The battery inside the unit was faulty, not the charger. So I have a $600 piece of unusable plastic after 1 year. And during the one year, I did not see hair growth.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

Unethical

Dishonest

Helpful Review? 4 People Have Voted

Posted on Feb 28, 2023

Total scam

By Anthony T., Alberta, Canada, Verified Reviewer

This is a total scam on so many levels.

(1) I've been using the product for 10 months with little to no results.

(2) The item is so badly made, the battery dies. And when I contacted Theradome, they asked that I write them a positive review in return for a "free" replacement battery. Basically, at this point, they have you eating out of their hand. God only knows how many of these 5-star reviews are real.

(3) Only that the battery is not free; they work with their shipper to milk you on brokerage charges.

(4) When you contact them to sort out the brokerage charges, they ghost you. Yes, Theradome, the ticket that you closed without resolving anything is 202046032.

(5) Food for thought: They give you a 6-month money-back guarantee, but say you'll only see the potential "hair growth" from 6–9 months. Go figure.

(6) So, if you still want to try, buy them through Costco. That way, you can return this piece of crap when you realize beyond the 6-month money-back guarantee period that it doesn't work.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Pros and Cons

No “pros” were specified in this review

One big scam

Helpful Review? 4 People Have Voted
Showing 78-86 of 86

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.