SmileDirectClub

The same thing happened to me. First two impression kits were denied (never got the refund as promised) and then went to an actual center where they did the top and bottom scanning and reassured me I’d be approved and everything was great. Weeks later I get one top liner in each bag for six months. No bottom liner! They never discussed or mentioned only doing the top yet charged me the full price. Said something about my bottom teeth being too crowded. It’s fine if they can’t do both but they need to make it clear and tell you ahead of time before you pay and order! Scam company.

Bottom Line: No, I would not recommend this to a friend

I just got my aligners, top only. I was never told I was only getting the top and was charged for both top and bottom. Their own FAQs advise against only doing one, but then they send it that way and charge you full price. Anyway, this seems to be happening more often than not; it's how they really make their money, providing less product than promised. They did the same to my sister. We are both returning them for refunds.

They also charged my sister's credit card five times instead of the two for each of ours, she had to find the mistake, contact them, and wait until they did whatever and finally got her money back. This place is really a scam; they over promise and under deliver, as with any other scam. I am looking to perhaps start a class action suit after seeing all the complaints. They need not charge for both top and bottom if they are doing both and they should be required to let you know if they are sending both and give you the option to cancel at that time. We know why they do not do that, it's how they make the money, assuming the majority of people will just use what was sent while the company keeps the money.

They can care less about the complaints online as long as the money piles up, in the meantime, they need to be shut down.

Bottom Line: No, I would not recommend this to a friend

This bad review is absolutely necessary. Trusting SmileDirectClub was the biggest regret. Within FIVE MONTHS, I’ve only used FOUR aligners because it was not working for my teeth. I have crowded teeth at the bottom but I was only given 14 aligners and never opened the 10 remaining. I was told I would be refunded back the amount of the unused/unopened aligners. Although I’ve only used FOUR aligners, I’ve spent $712 within that time frame. They only refunded me back $96.12.

One of their specialists emailed me (which I showed them proof of) that the cost per aligner was around $96, then when I told them they owed me more money they said it was a “typo” on her end and she meant to put the cost per aligner is $155. They don’t tell you this though. Not only that, when I first used them, I lost my card and had to use my (then) boyfriend’s card to make my transactions.

After the SECOND transaction, I asked them to take the card off my account and never charge it again. They agreed to do so. Ever since December-April I've been using MY card. Well, for some odd reason, they found the need to give the refund to my ex-boyfriend’s card. I explained to them what happened and let them know that because of abusive reasons, by law I’m not allowed to even talk to my ex-boyfriend and he’s not allowed to talk to me (he’s the one that abused me), and they said "they understand, but there’s nothing they can do."

I asked the manager if I can be directed to the fraud department and she said they didn’t have one and there was nothing I can do and it’s not fraud since I used the card before (November 2017). Keep in mind, I’ve been using my card since December 2017-April 2018. So I spent $712 on FOUR aligners that didn’t even do anything for my teeth and was refunded only $96.12 that I didn’t even receive.

Bottom Line: No, I would not recommend this to a friend

Some of the aligners did not fit. They had too much material and overlapped my teeth. It was like they added extra teeth to the aligner. When I signed up, I was told that if I pay in full at the beginning, the incentive is that the retainers would be free. Well, the retainers are not free. Please don't fall for this scam.

Bottom Line: Yes, I would recommend this to a friend

The process was so fast and easy, I was in and out in under an hour. The staff on hand was very friendly and helpful. I was walked the process step by step. My tech was named Madison and she was wonderful, very full of energy, and made me feel very comfortable.

Bottom Line: Yes, I would recommend this to a friend

The aligners worked well. They arrived later than promised, but they did work. I finished my last set in January. Since then, I've been waiting for my retainer. Six months. Numerous calls to customer service, numerous promises that the retainer was on its way. After my last call, during which I was hugely irritated, I got yet another promise - the rep said I would get a call from a manager within 24 hours (never happened) and I would have my retainer in 7-10 days. The rep assured me I was a priority. Still no retainer. I am more than disappointed. I would never ever recommend SmileDirectClub.

Bottom Line: No, I would not recommend this to a friend

Don't waste your money or time. They will ask you what your "main concern" is and apparently that's all they'll fix. They'll show you your results on a 3D image. SCAM. They will only fix your "main concern" and nothing else. Biggest waste of time and money. My biggest regret EVER. Customer service is worse than awful. Please don't waste your time and money.

Bottom Line: No, I would not recommend this to a friend

People only tend to write reviews when they’re unhappy and need to make it known, so I feel it’s important to let you all know that there ARE those of us who SmileDirectClub has worked great for. I received my five months worth of aligners very quickly after sending in my impressions and noticed great improvement very quickly. I do have bite issues now that I didn’t have before, but as my dentist confirmed, they will come from any form of alignment. It doesn’t affect my eating or speaking; it just takes a while to get used to your new smile. I have also gotten whiter teeth from the included pens. Talking with the aligners is easy, and they’re relatively painless. I did have to file edges that were sharp or wear dental gum for the first day of each new set.

Bottom Line: Yes, I would recommend this to a friend

I did this to solve some simple alignment, no bite issues. I finished with severe bite issues (more than half of teeth don’t touch). They said nothing to do and buy retainers and talk to a dentist to have teeth shaved down. I would not recommend and wish we had never done this.

Bottom Line: No, I would not recommend this to a friend

I have been in been treatment since 2015 at Smile Direct Club/Smile Shop (they change their name often, they used to be Smile Care Club) located in Nashville, Tennessee. I've been in treatment for three years. I've been wearing the same aligner for ONE YEAR. These aligners are failing apart. My teeth will soon be reverting back to their former state. I cannot imagine the permanent damage this will do to the structural integrity of my teeth and jaw.

I finally received assistance in December 2017 and they agreed to provide me with a refinement kit. I gave them the kit back promptly. It's now been five months after getting run-around and I still do not have the new aligners.

When calling, I get hung up on, and emails go unanswered.

BUYER BEWARE. When you pay upfront, they will take your money and leave you by the wayside, in the middle of treatment, with no recourse. This is a part of my body they promised "care" for. Something that I have to live with daily.

Disclaimer: Please READ your contract! They now reserve the right to stop treatment at any time and just refer your to Invisalign! They will take your money and then not send you the orthodontics you need!

Bottom Line: No, I would not recommend this to a friend

I will not recommend it. If I would be able to turn the time, more than 100% I will not choose SmileDirectClub to fix my bite. They made a promise they could not deliver. They did not deliver in my case. Very disappointed.

Bottom Line: No, I would not recommend this to a friend