I had a terrible customer service experience with Arianne. Beware, when you sign up for a Curology subscription, they are basically scammers.
I signed up for the free trial kit, which didn't react well with my skin, so I requested a formula change. I emailed the support team asking how payment would go and how I would proceed with getting another trial kit. Arianne replied back with a generic response that my "shipment is set to process" and my "new formula will apply to this shipment." Which DIDN'T ADDRESS ANY of my concerns!
I then see a $40 charge on my credit card bill. They charged me for a full-size bottle when I simply requested for a trial-sized formula change. I tried to reach out to Arianne to get a refund or work something out, but she stopped replying.
Bottom line...the concept of Curology has potential, but they have to stop taking advantage of their customers. We need to find a formula that WORKS for us BEFORE we commit to the $40 full-size bottle! So disappointing...
Bottom Line: No, I would not recommend this to a friend