SmileDirectClub

Loved how they offered me water and made me feel like if I was riding a motorcycle on a cloud. Very comfortable, great experience overall. I don't know what else to write so I’m just gonna put down great great great!

Bottom Line: Yes, I would recommend this to a friend

Someone quickly reached out to me after hearing my complaint and honored the gift card. I haven't tried their product but since someone did the right thing after hearing my complaints, I revised my opinion about them and my rating from a 1 to a 3.

Bottom Line: No, I would not recommend this to a friend

Wow, complete scammers. Two of my aligners were missing. I was able to skip the first one and jump to month 2 easily. I wasn’t able to do so for month 2 and 3/4 on to month 3 week one though. I called hoping to receive it ASAP do my teeth doesn’t shift back which would be a set back because I have a wedding to attend. These people continue to lie to me about when I’ll receive my new box, got hung up on, places on hold for almost 20 minutes and I’ve spoken to 4 preventatives and they all continue to lie saying it’s on the way. I constantly have to call to find out if my box has been shipped. Then fast forward 1 month later I called, was placed on hold again for a long while, then the customer service rep Matthew told me they are still in the process of making me the aligners. What! Wow, unbelievable. They failed to keep all their promises, lie, and won’t hesitate to charge you. My boyfriend is experiencing the same thing by the way.

Bottom Line: No, I would not recommend this to a friend

I just recently went to the SmileDirect office in Boston for a full evaluation. The staff there could not have been friendlier and made my experience fun and easy. My SmileGuide, Jenna, was capable, personable, efficient and hooked me up with everything I needed. If you’re looking for an easy, affordable way to straighten your teeth, SmileDirect is the place for you!

Bottom Line: Yes, I would recommend this to a friend

Requested a replacement on May 9th, 2019 for aligners that cracked right down my front teeth while putting on a new set. Called immediately and was told they would ship 10/14 business days - turned into one delay after another. I finally got a ship date for today, 6/21/19, and now being told 7/5/2019! The current aligners I have had to wear for over a month are literally chipping off in my mouth, I have holes in the top of teeth from them falling apart. This is a huge disappointment! I would not recommend SDC to anyone.

Bottom Line: No, I would not recommend this to a friend

I started with SmileDirect in 2017. Here we are in 2019 and I have been fighting with them for almost 2 years to get my teeth straight and at this point to even get my retainers that I should have received months ago. I have had four re-evaluations and none of the re-evaluations had corrected any of the issues that I have complained about, which is spacing in-between my top teeth. My bottom teeth are still crooked which if they could not fix they should have told me that from the beginning. I have had so many problems with this company that my retainers were supposed to be free, which I still don't have, and they even gave me a credit for the remaining balance of what was owed on the account, which even if they hadn't I was not going to continue to pay for mediocre services. This company is a total waste of money. All the money you would waste paying them you could put it a down payment with an actual dentist who will get the job done and get your teeth looking the way you want them. I don't even know how many emails or phone calls I have made because it has been so many, however, at this point the only option that would be acceptable to me is that they refund every single dime I have paid! I wish they had an option to give them negative stars because if they did I would definitely give them all the stars available.

Bottom Line: No, I would not recommend this to a friend

I walked into SmileDirectClub's office not knowing what to expect, and immediately I was greeted with a warm smile by Lilian, who made me feel right at home with her genuine friendly spirit. The quality of customer service I received during my visit was hands down the best I have ever encountered!

I can tell they really love helping people improve their smile. The visit was free and my overall cost cheaper than candid, plus I got one of those crazy new teeth whitening glow things that I keep seeing around on social media. I'm 100% confident I did the right thing and more motivated than ever to take this step towards improving my self-image. Thank you SmileDirectClub.

Bottom Line: Yes, I would recommend this to a friend

Hi there,

I visited the SmileDirectClub in Williston, Vermont to see if I needed aligners for my teeth and I was told I can sign up for it with a full refund within 30 days. I paid a downpayment of $250 as an initial payment. After going home I realized the total cost of $1800 for these aligners is a little too much for me to afford and so I called SmileDirectClub the very next day to cancel my order. The custom rep told me that they have canceled it and I should receive my $250 back. After a week I noticed in my credit card that the charge of $250 was still there. So I called them again and this time I was told that my order wasn't canceled and some person named Tim will contact me as this is their standard procedure to cancel the order.

So then I waited to be contacted by Mr. Tim and he reached me the next day and apologized that the order was shipped already so I have to return it through FedEx once it delivers to my address. I was upset that why was it shipped when I had already canceled more than a week ago. He told me that there will be a return label and I shouldn't have any issues getting my money back. So then I waited for my order. It got delivered and I opened it only to find the box but no shipping label for return. So I called again to SmileDirectClub and I was told I've to pay for shipping! I told them that the mistake was on their part and I shouldn't be paying for it. After this back and forth the custom rep said I will have to wait for Tim to call me and sort this out. I waited 3 days still no response. So I called the helpline again and the same story - Mr. Tim will contact me. I requested if I can have the contact or email address of Mr. Tim so I could direct my request to him and I was told this is not company policy. So here am I still waiting to get my refund after 3 weeks of canceling my order!

Totally disappointed with the customer service.

I won't recommend this.

Bottom Line: No, I would not recommend this to a friend

Two weeks later and I have not received my aligners, they have no been expedited as was promised, I have not received the $200 discount that I was promised, and worst of all have not received a call from the account representative who promised to call/email me back on May 30th (Tim). I've contacted customer service three times asking to speak with him and each time they said they would leave him a message and he would get back with me asap. No calls and no messages, no clarity on what's going on and it honestly seems like they just don't care to deliver on what was promised.

Bottom Line: No, I would not recommend this to a friend

Such a pleasant, no-hassle experience. TiAnne and her co-worker were both so kind and professional. Great service, and I can’t wait to straighten this smile. Would recommend to all, thanks so much!

Bottom Line: Yes, I would recommend this to a friend

EVERY SINGLE experience/encounter I've had has been a headache!

I really wish I just gone to an actual dentist and got Invisalign again.

I got Invisalign years ago in high school and it was awesome, unfortunately, I moved out of my parent's house and ended up losing my retainers and I wasn't able to afford new ones so my teeth ended up going back to their original spot. Fast forward a few years and I really want to fix my teeth to where they were before. I don't make a large amount of money so I was trying to find the most affordable option. SmileDirectClub was advertised a lot on social media and it seemed like a great, easy, and affordable experience. I wish I never invested my hard-earned money into this company. BIGGEST REGRET. They took longer than they said it would to get my box. Once I received my box the aligners didn't fit so I had to reach out to them for them to send me another set. I don't know what is going on internally, but they ended up sending my box to a completely different client in a different state. I called and they tell me they have updated the address and fixed all of their issues, so I wait some more time...

I finally receive my aligners to see that there is a sharp piece of plastic on them both that looks like it didn't get taken off correctly? Definitely not supposed to be there, it was almost like an indent so once I tried to put the aligners in they cut my gums. I reached out to the company that I am paying thousands of dollars too, and their response was priceless. She let me know that I could just file them down or cut them myself. I didn't know that I was paying that much money to fix what they created for me. Unbelievable, so I cut them so I could continue the process. I have finished the entire process and throughout all of my struggles and complaints, I managed to get THREE FREE sets of retainers because of how many times they messed up my order. They tried to make it better by giving me free retainers as well as taking care of one of my payments because of how long the process was taking. I was counting on the original timeline they gave me to have my Invisalign finished before a very important trip, I was NOT ABLE TO BE FINISHED in the time frame they gave me! MONTHS after the actual time lime they gave me.

I will forever steer people clear of this company. I can't believe the amount of issues I had and the amount of repeating issues I had. Completely INSANE. Also, have fun with all the phone calls you will receive from them. Sometimes they call and just hang up...it just happened this morning. I don't understand how this company is still open. Also, one more thing they DON'T MENTION, the way they work is ONLY for straightening teeth. SO if you are worried about your bite, you are definitely wasting your time because the way SmileDirect works it only straightens teeth and DOES NOT FIX YOUR BITE or even pay attention to it through the process! That being said, you could have to do the process all over again once you're down, BUT with an actual professional. Save your time, sanity, and money.

Bottom Line: No, I would not recommend this to a friend