FixMeStick Reviews

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FixMeStick

Overall Rating

4.3

697 Customer Reviews

Summary

FixMeStick is a plug-and-play USB device that is intended to remove viruses from your computer and optimize it for speed. See How customers are reviewing this product.

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Customer Reviews

4.3 Stars out of 697 Reviews
5 Star:70% 4 Star:11% 3 Star:3% 2 Star:4% 1 Star:10%
84% Recommend This Product
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Posted on Feb 5, 2019

FixMeStick review

By Glenn M., Elkins Park, PA, Verified Reviewer

After a series of internet spam attacks, I plugged in the FixMeStick to my computer. This was approximately four years ago and I can say that I have had no problems ever since. Actually, it was not all that simple. I did talk with some local "repair" folks but got a sense that they were not legitimate. I will leave it at that. What they offered seemed like a long term deal involving regular visits and ongoing service expenses. The FixMeStick could not be more simple. You plug it in and the viruses etc. simply are no longer a problem.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 5, 2019

DOESN'T WORK

By Daniel B., Paulding, OH, Verified Reviewer

I ran this on two computers. It found problems on both of them but couldn't remove them. I just spent $60 for nothing. I know you won't do anything about this, but I just wanted to warn people not to buy this junk program.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Feb 5, 2019

Hi Daniel,

Sorry to hear you're having trouble removing threats with FixMeStick. Please email support@fixmestick.com or chat with us directly on our website at www.fixmestick.com between 10 am and 6 pm EST and an agent will be more than happy to get those threats off your computer for you!

Looking forward to hearing from you.

Best,

Claire

Posted on Feb 4, 2019

Review of Sales Procedure

By Syd C., Montreal, Quebec, Canada, Verified Reviewer

My CHAT session intended to assist me in deciding to purchase or not. After CHATING, I did make a purchase, which I found to be easy. As I have not yet received the product, I cannot comment on it - just the buying process. But if the product works as smoothly as the purchase process, then it should be an asset in my quest for security.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 4, 2019

The Fix

By Rocky G., Manitoba, Canada, Verified Reviewer

I do run an anti-virus program but for some reason, my computer just didn't seem to be working right, so instead of taking it to a shop, I decided to purchase the FixMeStick and try it first. I am glad I did. I plugged in the stick and it did take a couple of tries but then it went to work. It found 5 infections and repaired, everything works great now. Great product.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 4, 2019

Excellent

By Carole B., Canada, Verified Reviewer

I am not computer savvy so it was exciting that I was able to figure this out myself.

It did remove a few threating items for me. So it does what it says it will do.

Thanks for a great product for this old timer.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 4, 2019

Cleans things up

By Dorothy K., Edmonton, Alberta, Canada, Verified Reviewer

We used the FixMeStick for the first time - rather skeptical, but hopeful. It was easy to use and has sped up the functioning of our computer. It removed a nasty hack on my system. Much less expensive than taking it into the local computer company.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 4, 2019

Great

By Holly M., British Columbia, Canada, Verified Reviewer

I love the FixMeStick but was very disappointed that it is not Android compatible. But on the first scan, it found and removed viruses. It would be great if you could make a FixMeStick that is compatible with all operating systems as I live 30 minutes drive one way to a town to have a tech work on all and any electronic devices.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Feb 3, 2019

So far so good.

By Albertine C., Sturgeon Falls, Ontario, Canada, Verified Reviewer

Although I am not a technician, my computer is definitely faster.

It took about an hour to scan, step by step. Very very easy to use.

After rebooting, it doesn't remind you to re-connect the internet access. It took me a few minutes to figure it out.

Beside the internet connection, I had no issues. Yes, I would recommend it for anyone.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 3, 2019

Quality through and through

By Darrell L., Florida, Verified Reviewer

I've had the pleasure of using FixMeStick for quite some time. I find it to be proficient, economical, and it helps me get the most of my laptop without being distracted and/or preempted by viruses, infections, or slow, sluggish performance. FixMeStick is a great investment personally, or professionally. Thanks, FixMeStick, for a great product and service.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Feb 3, 2019

Takes a lot of headache out

By Michael A., Prince George, British Columbia, Canada, Verified Reviewer

For years and years, I have been playing with PCs. I could avoid most infections but if the worse happened, and it did, I would simply take the time (and a lot of time it was) to go into the registry and other secret places and find the culprit.

Times have changed, with malware, viruses, PUPs, etc. It is a constant bombardment towards my PC.

I bought the FixMeStick on a whim. I had been infected by something. I spent a day weeding through my PC, looking, and while I didn't find the culprit, I found lots of other stuff hiding in the "weeds" so to speak. I ran my FixMeStick after receiving it and even though my manual search had been very thorough, the Stick found even more!

Needless to say, I was very impressed. My knowledge is above average when it comes to PCs, so to just run a USB jump drive to fix a computer seemed ludacris. It did have a guarantee, so I took a run at it. I am glad I did. I know have a lifetime tool if something happens and I don't have to be sitting beside the PC anymore staring deep into the screen.

Highly recommended!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Feb 3, 2019

Could not log into my computer.

By Ralph T., California, Verified Reviewer

I had a problem opening up my computer. I was at a complete loss and was wondering who to call to fix my computer. Then, I remembered that I purchased the FixMeStick a while back. I thought I'd give a shot. I plugged it in following the direction and about 3 hours later, wow, my computer was again working. I can't thank you enough for getting me online again.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 2, 2019

Does what it says on the packet

By Wendy W., Kent, United Kingdom, Verified Reviewer

This little device is very simple to use and the customer service is second to none. Well worth the money for peace of mind. I especially like the fact that you can use it on up to 3 computers and there is no more to pay.

Bottom Line: Yes, I would recommend this to a friend

Posted on Feb 2, 2019

Very responsive and patient support group

By Ed K., Wood Dale, IL, Verified Reviewer

The FixMeStick was easy to use but unfortunately was unable to remove my file that said "this program contained a virus and was deleted" error, which prevented any file to be downloaded. I opened a support ticket and the whole support team I found to be very responsive and helpful. They spent a long time over two days trying to fix my problem connecting remotely. They followed the difficult steps I found on the web for that problem but I wound up having to reload Windows 10 with their guidance, but my files were saved. I do believe that the stick would be useful for most other threats and that the support team is there for valuable assistance if needed.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Feb 2, 2019

FixMeStick is OUTSTANDING!

By Tammy L., Hartford County, CT, Verified Reviewer

I recently purchased a FixMeStick, due to my computer being infected by Malware. It usually costs me over three times the price of the FixMeStick to have something like this repaired by my local computer company.

FixMeStick company was so proactive; I hadn't had a chance to pull the stick out and run the scan(s) on my desktop, and their office was already contacting me to see if I had incurred a problem or had questions on how to use it.

It took two hours to scan my computer, it found the Malware, and safely removed it! Now I will continue to scan my computer once a month to keep it safe and clean. And as Customer Support Manager extended, any questions, just call or email them and they will safely guide me through everything! I've already recommended this to a couple of my friends and will continue to, as I meet more people with issues on their computers.

What a blessing to have this product!

Bottom Line: Yes, I would recommend this to a friend

Posted on Jan 30, 2019

Love my FixMeStick

By Charlotte V., Victoria, British Columbia, Canada, Verified Reviewer

I am so satisfied with my FixMeStick! It cleaned up my PC which seems to be working faster now! The Support Team and their follow up is fantastic...they get back to you quickly and their instructions and comment are understandable. I am so glad I decided to buy their product!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jan 27, 2019

Not much help

By James P., Kelowna, British Columbia, Canada, Verified Reviewer

I was looking for some help using the FixMeStick for I am a greenhorn at the computer, so I was looking for someone to talk to, to help me get it to work. I would like to see it work on my Mac computer.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jan 31, 2019

Hi James,

Thanks for reaching out! If you'd like one of our agents to help you get it started, you can chat online on our website with someone. Just go to www.fixmestick.com and click the 'chat' bubble in the bottom-right between 10 am and 6 pm EST. If you're contacting us outside those hours, then this bubble will allow you to emails us at support@fixmestick.com.

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Jan 26, 2019

Easy and effective

By Laurie D., Ontario, Canada, Verified Reviewer

First, I love that they are a Canadian born company!

I've watched FixMeStick demonstrated on the Shopping Channel for years but only just purchased one a couple of weeks ago to scan my year old computer. I'm almost a senior, so not as computer savvy as the younger generation, but that that as advertised, it was very easy to follow the instructions, so thank you!

I let it run overnight as recommended and woke up the next morning to find that my computer had no viruses, perfect and thank you again! I will continue to run it every once in a while to help safeguard all my online transactions.

I love that they have sent a follow-up email to ask if I need any help, great customer service.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jan 26, 2019

I was underwhelmed

By Brad T., Peterborough, Ontario, Canada, Verified Reviewer

I ran this on a new PC with one issue I wanted fixed. I had to write the help desk to resolve it in Windows. It took 18 hours to run and not the 20 minutes I expected. It did fix registry errors, but Windows comes with as much as 50% registry errors and will work just fine. I also ran it on a slow running Panasonic Toughbook and it took 5 days with a 500 gig drive in it. In the end, it found a ton of errors, but five days later when I tried to click on "fix problems," it was frozen. I can't say if this product will work for you. This is only the two times I used it.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jan 27, 2019

Hi Brad,

Thanks for your review. The length of the scan entirely depends on the amount of RAM the computer has and the number of files/space it has to go through. If your scan is freezing, you likely will need to complete a factory upgrade of the FixMeStick which will likely solve this issue. You can follow the instructions for that here: https://support.fixmestick.com/hc/en-us/articles/360002969893-How-to-Factory-Upgrade-your-FixMeStick

If you have any other questions or problems with your FixMeStick, please reach out to us directly at support@fixmestick.com.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Jan 24, 2019

Very simple

By John K., Ontario, Canada, Verified Reviewer

Very simple and easy to use and works like they say. Just plug it in and let it do its thing. I have two computers and both had programs that shouldn't have been there so they are gone now. So as they claim it does exactly what they say, so it's nice to use.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jan 24, 2019

Great product and support

By Don S., Langley, British Columbia, Canada, Verified Reviewer

Yes, I saw the ads, watched the videos, but was still skeptical. The product was FixMeStick. Yes, I was using a well know security program that was supposed to stop my PC from becoming infected with viruses and malware, but it still happened. My browser kept locking up with warning dialog boxes, informing me to take action before all my files would be deleted in 243 seconds or a warning box from Norton Security that my PC was infected with seven harmful items. The problem was, I didn't have Norton installed on the PC to begin with. So desperate, I bought FixMeStick, what harm could that do compared to the crap that was already happening. I tried it out that night and yes, it removed a pile of garbage from the PC and helped to speed it up. FixMeStick did state that some deep-seated viruses and/or malware might still cause a problem, but to contact their support team for help, that was my case. I sent a quick email to support explaining my problem and within an hour had a reply. Long and short, they solved the issue and my PC is now running perfectly. Thanks, Kyrstin, for your diligence, understanding and fast service.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Jan 24, 2019

Good product

By M Andrew W., Alamogordo, NM, Verified Reviewer

I finally reached Jessica at tech support. She was very knowledgeable and helpful and is mailing me a new FixMeStick.

I still have an issue with the hours of operation and feel that this company should offer support in the evening.

Bottom Line: Yes, I would recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jan 27, 2019

Hi,

I apologize for the inconvenient support hours for you! We try our best to accommodate everyone. Unfortunately, at this time we are only able to offer live support between 10 and 6 pm EST. We are happy to schedule callbacks for a time that is most convenient for you, if email does not suit you.

I'm happy to hear you were able to resolve your problem with Jessica!

Please don't hesitate to reach out if you ever have any other issues.

Best,

Claire

Posted on Jan 23, 2019

First impression

By L S., Toronto, Ontario, Canada, Verified Reviewer

I just got my FixMeStick last week. I tried it a few days later. It was very easy to use, I just followed the online instruction and it took less than a few minutes for the software to begin scanning my system. After about one hour, the program was able to detect two hidden viruses in my hard-drive and it was able to remove them. I also have anti-virus software installed, but it did not detect these viruses on my computer. Overall, so far so good...

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Jan 22, 2019

FixMeStick performance

By Heather C., Scarborough, Ontario, Canada, Verified Reviewer

When I bought the FixMeStick, I certainly was excited, I had seen it quite some time before and wanted to try it; never got the opportunity to make a purchase until I saw it on the Shopping Channel. The instructions on its use were quite simple, so I got going on the cleaning of my laptop. Cleaning seemed to be successful and my laptop restarted.

However, immediately after I restarted, I got a message that there were viruses on my laptop, and the popup adds seem to be a bit more aggressive. Sent a message to the help center and did receive a quick response. It bothered me that my laptop did not seem to be any faster and really began to question the claims made on this anti-virus stick. All this happened on the weekend.

By the Monday, I did a live chat with one of the team agents at the FixMeStick help center and after the agent remotely did a scan and installed popup blocker, etc., my laptop seemed to be just fine. What happened with the agent is what I expected to happen the first time when I did the cleaning with the FixMeStick.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jan 22, 2019

Unhappy camper

By William R., Topeka, KS, Verified Reviewer

I have had nothing but bad results with FixMeStick. At first, it didn't work at all, and it was fixed VIA their website. The last time I used it screwed everything on my computer and I had to restore a backup, thank goodness I had a backup. At this point, I do NOT trust their soft/hardware, so I won't use it. Please note that I want to CANCEL my subscription to FixMeStick. DO NOT bill me for anything!

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jan 23, 2019

Hi William,

I'm sorry to hear about the trouble you've had with FixMeStick. We always strive to give our customers the best experience and make sure they are happy with the product! I hope that you were able to get in touch with one of our agents to rectify the problems. If not, please email us at support@fixmestick.com and we'd be more than happy to look into the issues you have been having! It helps us find any potential problems with our software as well.

Further, I have checked and your subscription will end on April 13th, 2019. You won't be billed again after this date.

Best,

Claire

Posted on Jan 22, 2019

FixMeStick not as promised

By Jon M., Winnipeg, Manitoba, Canada, Verified Reviewer

I just received my FixMeStick and used on my laptop. After six hours it said it removed a few malware and viruses.

The claim from FixMestick was my machine would be faster after first use and to use monthly to maintain. I personally do not see any difference in the speed of my laptop, and in fact may be a little slower now after the scan.

Live and learn I guess. I may be sending this back, although I really don’t want to lose the shipping expense.

I would never recommend this to anyone else as I do not believe the claims. I will chalk it up to be a sales tool and nothing more.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jan 23, 2019

Hi Jon,

Thanks for reaching out.

I took a look at your account and can see that the FixMeStick found and removed 5 threats from your computer! Sometimes, if removing viruses does not speed up your machine, the cause of your computer running slowly may be due to other system-related problems. If you're concerned you may have viruses on your computer that FixMeStick missed, please contact us at support@fixmestick.com. An agent will happily remotely connect and take a look for you. Additionally, they can recommend solutions to get your computer running faster.

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Jan 22, 2019

Great item

By Bonnie T., Belleville, Ontario, Canada, Verified Reviewer

We purchased a FixMeStick from the Shopping Channel and it was delivered to us three days later. We used it right away and were surprised to see the problems it managed to clear. We will use it again in 30 days. Great item and would recommend this to others. My only problem was activating the NordVPN, which was included with the purchase. They kept asking for a credit card. This code should be activated when shipped.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jan 21, 2019

Not what I thought!

By Alex S., Mississauga, Ontario, Canada, Verified Reviewer

From what I can understand, it doesn't fix my computer, it tells me that I have threats, which I knew from WinZip. So to me, it's not worth it if I have to purchase something else to FIX my computer.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jan 23, 2019

Hi Alex,

I can see from your account that the FixMeStick found and removed 2 threats from your computer! If you're concerned you may still have viruses that the FixMeStick did not remove, please contact us at support@fixmestick.com and we'll be more than happy to take a look and manually remove them for you.

Looking forward to hearing from you.

Best,

Claire

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