SmileDirectClub

It’s been about 2 months now since I signed up and paid, but I still can’t start the process! I was weary of trying SmileDirect, but their pushy salespeople convinced me to try it. I am VERY disappointed so far. First of all, they told me an orthodontist would reach out to me within 3 days of my scan. I NEVER heard anything from an orthodontist. About a month later, I received my box. I read the directions and went to try the first aligner. It was poorly packaged and badly damaged. I got ahold of customer support and they had me send them a picture of the aligner and said they’d send me a replacement. Well, it’s been another month since then. I’ve tried reaching out to them several times and no response. What a horrible business. I wish I would have started working with a REAL orthodontist.

Bottom Line: No, I would not recommend this to a friend

This location is very nice. I was greeted as soon as I walked in and I was offered bottled water. Samantha then came to the front to get me started for my scan. She did a really good job going over the whole process which made me feel at ease. She was very friendly and polite and knowledgable of the aligners and how it works. Would definitely recommend!

Bottom Line: Yes, I would recommend this to a friend

My appointment was quick and easy. It also helps when you have an amazing staff who’s knowledgeable like Roberto! I would highly encourage and recommend the Boston location. Everyone was amazing! Thanks for making my experience enjoyable!

Bottom Line: Yes, I would recommend this to a friend

I received my aligners 3 months later and they don’t fit...absolutely unbelievable. I am asking for a refund right now.

Bottom Line: No, I would not recommend this to a friend

Just want to thank Judie and the team at SmileDirectClub for always great customer service and welcoming atmosphere. All my concerns are addressed and I have had a great end result with my aligners. I'm very pleased and would without hesitation recommend SmileDirectClub to anyone I know. Thank you Judie and everyone again!

Bottom Line: Yes, I would recommend this to a friend

Wow too much to write. So here’s the short version. Everything was going OK until I got to month two. I looked ahead at month three and noticed that there was one package that had zero liners in it so I immediately called and the lady said no problem, I’ll get them ordered so they will be there by the time it’s actually time to wear those liners nothing came. Through many many many many emails I finally received them two months late. Then when it came time for the retainer I was promised a free set for all of my trouble, LOL, so I contacted through email and sent them a picture of the email that was sent to me showing that I would get a free set and someone responded and said awesome, I ordered them, they’ll be there in 3 to 4 weeks. Then I receive a phone call two weeks later from someone, turns out they were never ordered. So just a couple more wasted weeks. So supposedly she put the order in and maybe in a month I will actually have them. This company is ridiculous. I hope another company comes along and as long as they get their customer service right, they’ll do great. This place sucks, do not go here, try a different company!

Bottom Line: No, I would not recommend this to a friend

Temeria was very helpful, patient, and kind at SmileDirectClub in Davidson. She answered all of my questions and asked great ones herself! When we are ready, I will definitely be back and I’m currently referring friends and family.

Bottom Line: Yes, I would recommend this to a friend

Was very pleased with my scan. All the women working were friendly, polite, and professional. I'd personally like to thank both Meika and Amanda for making it a pleasurable experience. Keep up the good work.

Bottom Line: Yes, I would recommend this to a friend

Went smooth. The two were friendly, informative, knowledgeable and gentle with the screening tools. A+ experience! I would refer everyone I know. The fitting was also gentle and painless.

Bottom Line: Yes, I would recommend this to a friend

Megan really took the awkwardness out of looking at teeth that aren’t straight. It’s weird having someone in your mouth when you aren’t really comfortable with your teeth. She didn’t make me feel bad. She was amazing at explaining the smile direct process and discussing my journey with the aligners. She and her manager Brittany made sure I left the building informed and excited. Thank you guys for the amazing visit.

Bottom Line: Yes, I would recommend this to a friend

Excellent customer service. I would highly recommend them to anyone that is interested in having a perfectly white smile. They made me feel comfortable and good about the care they provided today. Everything was explained and demonstrated in perfect detail.

Bottom Line: Yes, I would recommend this to a friend