TAPfit

I ordered the TAPFit Deluxe Home Fit System on December 27, 2019. I paid $167 via PayPal, and it has been six weeks and I still have not received my order! I also signed up for the monthly online service for $9.95. The money was withdrawn from TAPFit for the month of January even though I was never sent the product. I have emailed TAPFit's customer support twice (there is no phone number to call), and received a generic response. I have requested a refund, and have gotten no response. I feel I have been scammed and ripped off. I've filed a claim with PayPal. Buyer beware!

Bottom Line: No, I would not recommend this to a friend

I am posting an update to my original January 24th review because the company finally contacted me regarding the last email I sent them and posted in my previous review. Here is the email one of the co-owners sent me in response:

Hi Darlene,

I wanted to touch base with you regarding your TAPfit order. We recognize that we had issues in the past with our customer service experience and we have just started with a new customer service team who are getting up to speed and are proving to be much better!

I saw that we shipped you a floor and some taps but you ordered the TAPfit Starter kit with a floor upgrade. I have arranged for a TAPfit Platinum system to be despatched to you to apologize for your experience with us.

We had some issues with this ordering process and the website you placed your order through so we have since restructured our website and our ordering system to ensure a better experience for our customers. We are a family-run company and still getting our bearings with eCommerce and online retailing, so I do apologize that our experience with you was not satisfactory. I have also upgraded your membership so you can view all of our workouts online through the Platinum membership tier. Please let me know if you need any assistance with logging on to the online portal.

I would love your feedback on the membership site. We are always trying to improve and offer our customers the best experience so please let me know what your experience is and how I can better serve you and our TAPfit customers.

Thank you so much and have a great day,

TAPfit Director

If you are someone who has previously had an issue not yet resolved, I would recommend you contact [Employee Name Redacted] at this email. The company did follow through. I immediately received the online workouts they promised right after the email and I just received the full kit in the mail yesterday with another floor, taps, DVDs, armband, and welcome booklet. I would probably give it a 4 but amended my star rating to 3 stars from 1 star because I still had to go through the unfortunate experience but I am very pleased with the program now that I have it. I enjoy doing the dance routines very much. It's definitely a new motivator for getting moving. And I have received timely emails regarding any I have sent since *** contacted me so it seems their new Customer Service Team is indeed an improvement. Can't vouch for the updated website ordering system. Hopefully going forward, all new customers will have a better experience. At this point, I recommend giving it a try.

Bottom Line: Yes, I would recommend this to a friend

Buyer beware. They take your money, send DVDs that don’t work, there is no customer service to call, and they won’t refund your money. The videos are super boring and high impact, not low as advertised. Imagine Jazzercise but in tap shoes. They gave me an approved return and then refused to accept it. Made me pay for shipping and I have to pay to ship it back if I want it back. It already costs $30 to return. I’m under water $200 now and I don’t have the product. I feel scammed!

Bottom Line: No, I would not recommend this to a friend

I ordered a month ago and noticed the order confirmation included "large" taps. I have a small foot. There was no place on the order to indicate shoe size. I immediately made an inquiry (within 10 minutes of ordering). I have yet to receive a response or any of the products. Sounded like a great idea when I ordered. Now I fear I am just out the money and have nothing to show for it. Can’t even find any evidence of an attempt to ship. Dismal experience!

Bottom Line: No, I would not recommend this to a friend

I have tried to return by emailing both addresses sent along with the package. I have had no response at all from TAPFit! Furthermore, small print says "may not be returned without receipt." Never did I receive a receipt neither by email or enclosed. I am still within 30 days of ordering. Will TAPFit contact me now so that I may post that problem was addressed?

Bottom Line: No, I would not recommend this to a friend

TAPFit brought me back to life! I love that I can dance in my own living room and TAP! Which is what I always wanted to do. I love the slip-on taps and portable dance floor. I also love the Online Studio which I was sent access details to as soon as I purchased. LOVE IT! Thank you!

Bottom Line: Yes, I would recommend this to a friend

I ordered the complete package and was promised support and a place to answer questions.

I found a "get started here" video and followed it, the first 4 modules were great and step by step covered each exercise they promised to put together in a program called "Broadway". The next module in the "Getting Started" video jumped to a complex dance routine that had none of the steps previously shown and no explanation for how to go from "do these steps" to "do this complex routine."

I called, I wrote, I used the FB "TAPFit Tribe." I would occasionally get someone who said they would work on it or call me, and I would not hear from them again. It's been 3 months. I periodically try to decipher that last video in "Getting Started" but it is way past me, and going on to something else seems futile if you can't get past the starting vid.

Nothing but frustration and expense. I would not recommend to anyone until they find a way to actually teach what they are doing. Looks like they are having lots of fun, but you are not allowed to participate. But they do keep sending me "How are we doing?" surveys (which I am not shy about repeating my issues) and requests to upgrade my program.

Bottom Line: No, I would not recommend this to a friend

Purchased the system, credit card was charged, and then unable to log in. I keep getting the response that I'm not in the system, etc. Have been unable to log on to support@tapfit.com.

Bottom Line: No, I would not recommend this to a friend