Rocket Mortgage

Very effortless experience in my mortgage refinance. This is my 5th refinance across two different homes, and hands down easiest and the best interaction ever. I love the app's easy-to-use features.

Bottom Line: Yes, I would recommend this to a friend

Alex was amazing to start with. He was able to get our application processed quickly. We were in a bit of a time crunch due to some extreme circumstances. He was patient, knowledgeable, and handled things with the utmost professionalism. Next in line was India and she was every bit as awesome. She reached out frequently and always had pertinent information and updates. Overall working with Quicken Loans was a perfect choice and I do recommend it to anyone working on any type of mortgage.

Bottom Line: Yes, I would recommend this to a friend

Worked with my Quicken team 2.5 months prior to closing to get everything squared away in hopes of a smooth closing.

Less than 24 hours before closing we received a call telling us our closing was canceled because additional paperwork was needed. This deflated us as we had been working with them for 2.5 months and then right before closing we get this news. However, we hustled and got the paperwork in and the closing was pushed from a Friday to the following Monday.

Closing went seamless and we thought all was well. A day later we noticed that our homeowner's insurance debited our account. After speaking with our insurance provider and a Quicken rep we found out that the underwriter neglected to write in our first year's worth of insurance in for our escrow. Once again this was extremely disheartening because Quicken had 2.5 months to plan for this closing and yet we still have a hiccup.

Bottom Line: Yes, I would recommend this to a friend

Kelly at Quicken was wonderful. She quickly answered any questions and made the process simple. We did a refinance and within 30 days we closed. I started to refinance through my old mortgage company, didn’t like the level of customer service and gave quicken a call. Best decision ever!

Bottom Line: Yes, I would recommend this to a friend

Rocket Mortgage states that they are there for you, that's BS. I got behind, I applied for a hardship to modify my loan, filled out the app, their offer was to skip 3 payments, add ten years to loan at a higher payment, what a deal huh? I turned it down, paid everything overdue and am current now, they will not take escrow off of my loan because on the hardship app even though I did not agree I signed pages 5/9 agreeing to escrow for a modification. I turned it down, now stuck with an escrow they refuse to remove. Rocket is not there for you, do not think otherwise.

Bottom Line: No, I would not recommend this to a friend

This should have been my second mortgage with Quicken. The first was years ago and went very smoothly. This one was a nightmare. I was strung along, lied to, deceived, and you stole my money. Their underwriting was a joke. They tried to say my co-ap didn't live on the subject property. I provided multiple evidence, they were wrong and still they lied. The appraisal process was a joke. Three months later and I still do not have a correct appraisal and they kept my money, refunding a part as a courtesy after I threw a fit. They are thieves. Who would expect someone to pay for something they never got? Only Quicken. I will NEVER USE THEM AGAIN! They are horrible to deal with and simply tooooo big to give a crap about their customers. Run, do not walk, away! I would give them a ZERO rating if it was an option.

Bottom Line: No, I would not recommend this to a friend

I dreaded the thought of buying a home and didn't even want to begin the process. Rocket Mortgage made it so simple I was worried I was missing something. Thank you Rocket Mortgage, you guys rock!

Bottom Line: Yes, I would recommend this to a friend

I am a two-time Rocket Mortgage user. Once to refinance my house and the second to refinance the refinance to a lower mortgage. Both times the process was smooth and straightforward. The people involved were professional and helpful. The escrow signing was conducted at my house and went off without a hitch.

This was a much easier process than I have experienced in my previous house buying projects.

My only complaint to date is the way that Quicken Loans processes biweekly payments. On signing up for biweekly payments, I did not notice language that indicated that the interest of the loan is only calculated once a full month's loan payment has been submitted. Meaning that even though you have paid a portion of your mortgage, that payment will not affect your loan balance (principal and interest) until they have received a full month's payment.

Other than the additional payments that are made due to the biweekly schedule, there is no advantage of paying early.

The next annoying issue was that I wanted to know if this method of loan servicing had ever been litigated and to date, I have not received an answer. Quicken answered in a general way but not specifically the question.

It is for this reason that I cannot recommend Quicken Loans to a friend without a detailed explanation of the repayment terms.

Bottom Line: No, I would not recommend this to a friend

Excellent service and very professional, thank you for all of your help and patience with us. Please keep up the great work!

My wife and I are very happy with the help all of you have provided in getting our mortgage.

Bottom Line: Yes, I would recommend this to a friend

This was my second refi with Rocket Loans. All three processes have been painless, efficient, and fast. I have bought several homes over the years and the process has historically been cumbersome and drawn out. I’m so glad Rocket Loans has developed a formula for making the process painless.

Bottom Line: Yes, I would recommend this to a friend

Hi, so this is the first time I used Rocket Homes. I was connected with Domestic Pena. He is the coordinator for real estate agents. It was so simple. I was looking to purchase a home in the Sacramento area. Dominic called me back shortly with an agent that was knowledgeable in the Sacramento area. The first contact with Gil was a short conversation. I gave him my information and my needs. Then he sent me a portal with at least 10 to 12 homes that fit my criteria. In like 20 minutes! I was impressed with Gil at this time. He’s so personable he made me feel like a friend. It made me feel very comfortable. His knowledge of the market was beyond my expectations! Gil provided me with all the answers I needed to make a decision. I really like his effort and drive to provide great service. I would highly recommend him if you’re looking for an agent. Gil was great.

Bottom Line: Yes, I would recommend this to a friend