Rocket Mortgage

Very easy and efficient process. Timely and informative all along the way.

Rates and products were competitive. Knowledgeable and helpful team.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience with Quicken Loans was great, they helped every step of the way, they explained every single step. I started out with a low credit score and instead of them turning me away they advised me on what I needed to do in order to get approved. I ended up with a 684 credit score and was able to take out equity and get approved at a lower rate. I went from 3.5 to 2.8. I also went to a 15-year loan instead of a 30.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Great, seamless, painless, and way too easy. Would not know why you would want the hassle. Told all my family and friends. Don’t have anything more to say but this requires a lot more letters than I needed.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

First-time buyer here! These people made it the easiest, and most trouble-free experience I could have ever imagined! I LOVE these people!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Rocket Mortgage allowed us an easy and painless refinance of our house, taking advantage of the unprecedented low interest rates. The result is more monthly cashflow with minimal impact on equity already built.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This was the easiest mortgage/refinance that I have ever done. I have always dealt directly with a bank so was unsure about how this worked. Two of my friends who have been in banking and finance personally recommended Rocket/Quicken Loans. I was so impressed with how helpful and professional everyone was. I have already recommended you to several people. Thank you to all involved.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Quicken cost me a lot of money, which went straight to them in the form of interest. The agent who initially contacted me acted like a used car salesman. Quicken called me three times in one year to get me to refinance with the last attempt offering me a substantial rate reduction at the cost of $6,800 in points.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

The people I spoke with were courteous and helpful. However, the process is very drawn out because there are numerous "teams" that have to review the application and get more and more data. Either there are not enough people on each team or the hand-off between teams is not smooth. I believe the process took over 2 months to complete. The first closing date had to be canceled because two hours before the appointment the agent informed us that we had to have a witness present. Had we been told even the day prior we could have arranged that. And then that agent became ill and had to send an alternate, who did a good job wading us through all the necessary forms.

So, to recap - knowledgeable people worked with us but there were too many teams and each team seemed to need some new data that hadn't been on the many lists. Give us the entire list of required documents upfront so we can gather the data together earlier.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

In general, the experience was very good. Working with Devin was a very good experience, and I enjoyed speaking and working with him. My main dissatisfaction was the amount of time it took. Some of it perhaps was pandemic related, but with regards to Rocket Mortgage getting my loan payoff amounts to move forward, they were unable to get them. We lost at least 2 weeks, maybe more, because Rocket Mortgage did not reach out to me, to get them earlier when the wheels were spinning. Once I inquired into what was taking so long, I was told that I should get them, which I promptly did (I had them in my hands in 30 minutes), and uploaded them, and we moved forward finally. I believe that a quick recognition of the problem by Rocket Mortgage, and communicate the issue to me, would have saved a few weeks time in the process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

There were a lot of aspects I had to manage, and if I hadn’t, it would have cost me greatly! My prior mortgage wasn’t paid. The payment was returned due to an “error” outside my control. No one knew until I started calling around. The settlement paperwork wasn’t correct and the correction caused delays. Oh, and the title company double-paid my property taxes. Now I have to manage the refund. I’ve had to manage more with this refinance than any other mortgage to date.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

From start to finish, it was quick and easy. My loan officer truly cared about my situation and found me the best deal. Then it was only a couple of weeks before I was closing. I just can't believe how fast and easy it was.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend