BetterHelp Reviews - See What Customers Are Saying

Great service that connects you with counselors, group educational sessions, and a journal to track your moods and progress.

I've been using all three for 3 weeks now and it's been a solid support system for me and my wife.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp.com is the most wonderful website for counseling. It has improved my life in ways I never imagined. I, however, have gotten to know my counselor and the website does not pay him well. It also says that my counselor works less that he actually does. It is not fair to counselors.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a very good option if you are not comfortable seeing somebody in person during the pandemic, but also if you do not feel on one level with counselors that would be available in your region. It is so easy to match a suitable counselor to your needs and my experiences have been great. I was matched with a professional that I cannot recommend enough. She has given me plenty of good advice and it made me feel instantly better talking to her. I think anyone can benefit from starting therapy on BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I decided to try BetterHelp because my anxiety felt crushing. I wish I would have reached out sooner, but I'm so grateful I finally did it. My counselor is kind and calm and helps me think with a fresh perspective without any judgment. It feels safe to tell her all the things bouncing around in my head I'd never want my family or friends to hear.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is really great, I have actually recommended it to a ton of my friends. I never saw myself as someone who needed to go to therapy but BetterHelp has actually HELPED me. It is a great service and not a bad price for the high-quality counselors that are matched to you.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I usually ignore the ads on social media but this one intrigued me and also, yes, my pain got great enough. With Covid invading and halting our lives, and my mental health never taking a break, I needed something FAST. BetterHelp was there.

It is so user-friendly and they matched me perfectly with my counselor.

It is so much cheaper than a local therapist and I like how I have the option to chose my schedule.

Please give this service a chance. You are not just another customer, they care about you. Thank you BetterHelp!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience has been absolutely amazing. I connected to the site, on a recommendation from a friend, at I time where I barely had enough bandwidth to get the help I needed. The site made it so incredibly easy to get help quickly and my counselor is fantastic and has been a huge help already.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience with BetterHelp has given me a better outlook and more optimism regarding my overall health.

Here, I'm learning to find and express myself. There is no greater feeling than being able to let go of frustrations

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am able to schedule an hour appointment with my counselor each week, and on top of that, message them whenever I need! My counselor gets back to me in a very reasonable timeframe. It helps me know I am heard and have a healthy outlet!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was easy to sign up for and I feel that it is working to fill a major gap in mental healthcare. We need programs like this! However, it did take me 3 tries to be matched with a counselor for simple reasons (like not matching me with counselors that can video, etc.) which is discouraging when it takes a great deal of energy and courage when you're not doing well to sign up for a counselor to begin with. However, the counselor I'm working with now seems really great. I think talking with him will be worth the frustration of finding a counselor at the start.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've received excellent support from the counselor I've connected with through BetterHelp. BetterHelp has allowed me to access quality therapy even when in a financially difficult position and not being covered by my insurance. I love the ability to text my counselor, as well as have video or phone calls. You're able to change your counselor if the one they pair you with isn't quite what you need. They also have group webinars on different topics that you can attend! I really can't say enough about how much I appreciate BetterHelp!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I was nervous to start therapy but I’m so glad I found BetterHelp. I took the survey and was matched with a counselor who has been the perfect match for me. At first I just paid for 4 weeks and canceled the subscription. After my second session, I renewed my subscription and will keep it for as long as I need. It’s worth every penny.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My experience with Andrea Younger has been so amazing! She really does a great job of listening to me, and providing me resources to better cope with the anxiety of daily life and sadness that comes with a break-up. 10/10 recommend!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I signed up, the first week I didn't get to have any sessions. Second week I signed up for a video chat session. The counselor informed me the system wasn't working so she could only do live chat. 16 minutes into the live chat we got booted out and she said "that happens sometimes", so it was a waste of a session, I got nothing out of it. So I told her next time I want an hour-long VIDEO session. 15 minutes before this session she messages me she thought it was a live chat, not video, so she didn't bring her equipment, so did I want to do a live chat or reschedule. When I told her this is ridiculous, this is what happened last time, she showed no remorse and told me to find a new counselor. All of this for $80 a week? No thank you!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

It’s a great place to come to if you’re seeking immediate help and what’s more it’s affordable for those who cannot afford intense traditional methods.

The counselor/therapist is carefully chosen with you in mind and has the expertise to help you gain deeper insight to that which troubles you.

Simply put, BetterHelp is the perfect place to find the help you need to be better.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Our experience with BetterHelp has been life-changing. We spent thousands of dollars on professional help and not getting any help that worked before we found and tried BetterHelp. We are so glad we tried it. Our counselor, Sheila Kirsky, is incredible, she has helped us more in just a few months than any other professional psychiatrist or therapist has. We even felt hopeful after the very first meeting with her! We are always comfortable during video sessions and we always feel hopeful and on the right path after talking with her. If a new problem arises, she knows exactly how to guide us and help us through it. Our experience with BetterHelp has been exactly what our relationship needed. We are so thankful for BetterHelp.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I was very apprehensive at first about seeking counseling. BetterHelp has been one of the best decisions I have ever made. My counselor has been very professional and helpful in my treatment. I wish I would have started sooner. I recommend BetterHelp to anyone.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I've been with BetterHelp for longer than four years, through a number of different therapists and issues, and for the most part, every therapist I've worked with has really known their stuff and how to help. The financial aid option makes therapy through BetterHelp a lot more accessible, and I've been able to commit to ongoing, permanent therapy in a way that has become an integral part of my life. Thank you, BetterHelp, for providing this service!

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

Overall, this app has been packed with value for me. I’ve been to group therapy and AA meetings before. It can be tense, uncomfortable, especially at first.

I was able to become comfortable with my therapist much quicker this way, since they are video chats from my own home. My comfort zone. I feel this helps me to let my guard down a little easier, so I can actually share enough of the truth so my therapist Hannah can actually give me the help I need.

It is also quite convenient, especially if I'm having a really hard day. Hannah has made herself available when I have been distressed, for an unscheduled video chat. I wouldn’t expect this, it depends on a person's situation, however, it’s much easier to have access to your therapist support this way than I would think is typical with an in-office arrangement.

My GF's car broke down and I was helping her but had a scheduled session. I wasn't going to make it back home in time but because I can use the app on my phone, I was able to still attend the session while sitting in my car.

I run my own company which can be pretty high stress and long hours, but with this app, it makes therapy so much more accessible. If I’m on a job site, I can still have many options to attend my therapy session without having to go too far away from where my work is.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

In the short time I've been using BetterHelp, I've already felt a shift in my perspective. Having the access to a therapist, based on my schedule and at my fingertips, has been incredible.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was matched immediately after completing the survey. The first therapist and I did not have schedules that matched. So then I picked one from about 10 who matched my needs and he was wonderful. I was able to video chat with him in just a few days. It has been very easy and helpful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Highly recommend. Highly trained and qualified counselors make the difference for our struggles in life! The additional information provided for lowering anxiety and improving quality of life are quite beneficial!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was skeptical at first, being that I prefer being face to face with my therapist and hour-long sessions are a must, but it’s a lot better than I thought. It’s great to share my journal and be able to text if need be. That way my therapist has a better understanding of my issues and can help even more.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been great. I really like the counselor they matched me with. I like the fact that I have the option of switching counselors. I also enjoy their groupinars. At first I didn't think online therapy would work but once I started really opening up I feel it's so much better and more convenient than in-person therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

An amazing service that gives me an outlet to text/call/video chat with a counselor. Provides me a safe outlet to share that aligns with the speed of my life.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is an amazing online platform that offers counseling for a variety of issues. I feel my experience was extremely positive and I was matched with a counselor that was just what I needed and never thought about seeking another (although it is an option). My counselor helped me extensively and it’s the best thing I could have done to take care of me.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

My biggest concern was finding help that was there on my terms. I have a very busy life with a lot of ears around all the time. So being able to text and chat with a counselor is beyond helpful for me. My counselor seems genuinely interested in what is going on and is active in helping me cope with my issues.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend