Carvana Reviews - How It Works, Warranty, Financing, Returns

I really hate dealerships in that it takes forever to get from point A to point B. It should not take three hours to buy a car, especially if you have done all of the research on the vehicle that you are looking for as well as coming prepared with all of the necessary documentation necessary. We all know the "waiting game" is a car salesperson technique, but you would think this site would be different. Unfortunately, NO.

After they sent an invalid link to upload my documents and me fighting with trying to find the valid site to submit them, they canceled delivery and made an arbitrary delivery date in which I wasn't available. They couldn't coordinate with my immediate schedule and told me that the new delivery date was too far out so I would have to start the whole process over again. Are you kidding me? How is this taking longer than if I went to dealership? What exactly did I save?

Bottom Line: No, I would not recommend this to a friend

The process was SO simple. I found the perfect car in less than five minutes, emailed all the paperwork and submitted each document as requested.

The car was to be delivered today at 9 am, and suddenly I received an email asking why we didn't pick our car up. We were scheduled for a delivery and the employees to speak with were either friendly and understanding or condescending and unpleasant. Why would we pick up a car when the whole advertisement is a simple process from home being delivered to you, we clicked delivery and never thought anything about it until the car didn't show up? And when it was discussed, there was never an apology, and the car was not going to be "re-delivered" until later this week, and that was not an option.

We canceled our perfect car and realized dealing with the dealership is clearly less stress than this joke of buying a car before you can even touch it. Great concept but they dropped the ball big time, so upsetting.

Bottom Line: No, I would not recommend this to a friend

I had the best experience from start to finish. From the selection of vehicles to the loan process to the delivery. My delivery was from Georgia to Washington State, and my vehicle arrived early and in perfect condition. It was the smoothest transaction and I will never deal with a car salesman again!

Thank you Carvana! I purchased a beautiful Lexus GS350 F Sport.

Bottom Line: Yes, I would recommend this to a friend

I bought a car from Carvana, and the process was as easy as can be. The car arrived on time, very clean and with a full tank of gas. I took the car to my mechanic to be checked out before the 7-day waiting period ended just to be sure. The only thing he found wrong was it needed a new a/c filter, which only cost $25. He said the car is in excellent shape.

I saved approximately $2000 vs. going to my local used car dealer and didn't have to deal with the headaches that come along with that. Everyone I worked with throughout the process was very nice and professional.

Bottom Line: Yes, I would recommend this to a friend

The sun visor on the passenger side literally fell off yesterday when my wife was doing her makeup. It won't reattach, and there's now a giant, ugly hole in its place in our new car. I'm guessing they put it on when they were preparing the vehicle, but did a lousy job.

With regards to the registration not being received and the temporary tags set to expire, they've offered to pay for a rental vehicle until the registration arrives. This is promised to be completed on 9/22. I will update this review in the future with the outcome.

Bottom Line: No, I would not recommend this to a friend

I purchased a vehicle from Carvana on August 17th. The process was smooth, but my delivery got pushed back from the initial date due to transportation issues with Carvana. I did not make a fuss, as I do comprehend that things happen.

Well on Wednesday, September 15th, I turned my car on and the AC was pouring out heat, and as we know, Texas is hot! I took the car into the dealership, and I recall Dot telling me that Carvana comes with 100 days Limited Warranty (by the way, love her, she rocks!). I got a call from the dealership a few minutes ago informing me that they did find other issues with the car and they informed the representative that's handling the claim of all the other issues such as the oil leak and so forth well the warranty will not cover the cost of the leaks that's been there for some time per the dealer representative.

I am so disappointed that they sold me a car that has issues with no forewarning. I have recommended so many people to this company due to the easy-going process. My sister just bought a new SUV, and I have a couple of friends looking into making purchases. This one bad experience has tainted my perception of them. I love Dot and the easy-going process, however, if they know that their vehicles have issues, they need to please disclose that information, and not deceive their customers.

I would still recommend these guys to family and friends but tell them to approach with caution.

Bottom Line: Yes, I would recommend this to a friend

So apparently someone dropped the ball and had me sign the incorrect paperwork and my registration never finalized. Now I am miles away from home as an Irma evacuee with an expired tag and Carvana reps telling me there is nothing they can do. Not even speaking with a freaking desire to try and do anything or attempt to sound empathetic. Honestly, the rep sounded more annoyed than anything, like it was my fault they put the wrong VIN on the paperwork they had me sign. I did everything I was supposed to. I have a car with the tag and taxes paid for but no freaking tag on it to be able to safely drive anywhere. I am practically stranded hundreds of miles away from home and not even just because of Irma anymore. Thanks to Carvana.

Bottom Line: No, I would not recommend this to a friend

Today I received my car. I am very happy and couldn't believe how fast the process was online. I'm so happy I found them, and I will continue to buy my cars from them. The staff is very friendly, my car arrived before the scheduled time and I was very impressed. Especially when I saw a gift bag that was so sweet. I'm telling you if you went to a car dealership they wouldn't show you much respect, but Carvana does. They treated me like family, and I'm forever grateful.

I will be buying a car for my mom next year, and my aunt is looking to purchase one as well with Carvana. Thank you for the wonderful customer service. I see bad reviews sometimes, but at the end of the day if Carvana makes a mistake I know they will go out their way to resolve the problem.

Bottom Line: Yes, I would recommend this to a friend

My son and I both purchased cars on Carvana.com in the last 2 months. We are both extremely happy with our purchase. My mechanic even said he loves the car, that it is very clean. It turns out it even has new brakes. Thank you Carvana!

Bottom Line: Yes, I would recommend this to a friend

If the option was available, I would give these clowns a zero. I was shopping for a used car and found what I was looking for on their site. Fair price and generally helpful people. I had a delivery set up for Tuesday at 4 pm. They called me on Saturday to confirm that my bank account had the required cash in it for that portion of the deal. At 12:30 pm on Tuesday the delivery guy calls to tell me they can't deliver my car today because someone made an error.

I returned my rental car at 10:30 am this morning and Uber-ed home expecting to be able to start my 7-day test drive this afternoon. I work nights and can be sent on the road on very short notice. Setting the delivery up for today worked with my schedule.

The vehicle is in Nashville, about a 2.5-hour drive from here, yet they say the vehicle can't be delivered until tomorrow at 11:00 am. I am curious why I wasn't contacted earlier in the day today or informed of this on Saturday when they were ensuring I had money in my account.

I called the Phoenix office and asked to speak to a manager and was told one would call me back in an hour or two. At this point, I am renting a car again and going to tell them that their inability to hold up their end of the deal will cost them the deal.

Although their price is fair, CarGurus and cars.com have similar prices and models available in my area.

Bottom Line: No, I would not recommend this to a friend

Carvana staff is amazing to work with and had no problems. I was iffy about doing a purchase online, but tried it anyway. When I picked up the car, the vending machine part was a little interesting and different. The car was clean from the outside when I got it, but it smelled like a freight train, and the windows were so full of nicotine it was disgusting. The floor mats were dirty, and the seats were dirty; the car could have had more cleaning done.

Bottom Line: Yes, I would recommend this to a friend