Lesson learned, the hard, frustrating, stressful, filled with headache way. Vroom had no communication delay or problems taking money for the vehicle, but if you have concerns...crickets! 4Runner arrived like they literally bought it at an auction or trade-in and sold it 10 minutes later. No detail whatsoever. White paint was strewn inside various areas, black marks on fender, hole in leather passenger seat patched up, stains all over from seat to console area, and that was just a quick inspection. Gas tank almost on empty also.
Emailed Vroom, I believe 3 times, they offered $300 to get it cleaned. No one obviously reads the emails since no one said anything about the chip on the back area of the car. After another email and phone calls, I was offered paint to cover up the chip. How would you feel? $36,000 and you get this hot mess! Then no explanation on how to receive the $300 credit. Figure it out yourself, fat boy! Some rep named Alisha, I believe, was the one emailing me. I finally called her, must have had a bad day, my luck. Not paying attention to me, screaming kid in the background, could care less attitude, generic response - all we can do is offer $300, that’s it, you can start a return process if you want. I asked her how do I claim the $300 credit, she stated I would have to find somebody and have them email me a receipt. Keep in mind none of the flaws were mentioned on the website at all whatsoever. Also, I work graveyard, which means time is a commodity. I literally get a day and a half off. What that translates into is I do not have time to go hunting and searching for a detail guy that will do a deep clean on the vehicle.
I also made several phone calls to the phone numbers provided for customer service, and to make a long story short, no one could do anything. I even left a message with managers and received no phone call back. If they would’ve offered me $600 or more I would’ve kept the vehicle and the headaches, but what for? It’s America, three people care - No Bod Ee! I was given a laundry list of things to do to return the vehicle back, thank God for my credit union. All they needed was a back off letter because the money was never sent to this company, meaning no money exchanged hands. That doesn’t mean things are going to go quick either, just to let you know. I was not given 24 hours to pick up the vehicle, I literally received a phone call saying we’re here and picking up the vehicle soon. I was instructed to take multiple pictures of the gas tank mileage outside of the vehicle and a bill of lading to sign to speed up this process to get my refund back. I did all this immediately and instantly emailed back to the company, a week later still no refund. Multiple emails and you guessed it, no response.
I should’ve read the reviews on this company before my purchase. Please do your due diligence and check them out with the Better Business Bureau and any other review site you can get your eyes on because it’s not good. Good luck to you guys! Almost forgot I have tons of pictures and documentation in case anyone out there needs it.
Length of Use: Less than 3 months
Bottom Line: No, I would not recommend this to a friend