Vroom Review: How It Works, Pros and Cons

This is hands-down the worst car buying experience I have ever had. Our salesman slid in charges that weren’t supposed to be in the contract. The delivery was set up for a certain day in advance and then on that day, the car didn’t show up. The delivery was rescheduled but never confirmed and the car just showed up a couple of days later. When we contacted them to say we wanted to return the car they tried to charge us fees that weren’t in the contract. I had to get a supervisor on the line to resolve everything. Awful, just awful.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Purchasing, delivery, and getting insurance for my car was easy. It took more time and effort to do the VIN check and smog because I had to do it. California requires smog and VIN verification when the car is from outside CA. So I had to do the footwork and send the documents back to Vroom for the car to be registered in CA. BUT! I asked Vroom to refund me for the VIN and smog and they did!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Do not use Vroom to sell your car!

They are a fraudulent company and are trying to scam you.

I reached out to Vroom on 7/20/2020 and they emailed me a quote for my car. I accepted the quote and filled out the online documents. A few days later, they FedExed me more documents and requested I mail them back.

Once that was done, they informed me that a company would be coming to pick up the car. It took 2 weeks for a delivery service to come (most likely due to COVID). They picked up the can on 08/05/2020.

I was told that a payment would be mailed to my lien-holder 2 DAYS later.

On 08/11/2020, someone verbally confirmed a check had been mailed.

It is now August 31st (2 days shy of 4 WEEKS) and after daily emails and phone calls with lengthy hold times, I was just informed today that no check has actually been mailed.

I requested to talk to a manager and they said they would email someone and to expect a response in the next 24-48 hours.

This company is a scam, and now I have to make another month's car payment because they didn't send payment out on time. For a car I don't even own anymore.

Do not use them to sell your car!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I got the car of my dreams for thousands less than wholesale. It arrived in perfect condition. It was a trouble-free experience I highly recommend.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My car was in my driveway in less than 3 weeks. From the beginning, the experience was so simple. We went on the site, chose our vehicle, and had to stop because Vroom does not do financing in Pennsylvania. We called the number on the site and an agent (Kenneth V) helped us through the rest of the purchasing procedure; five stars to him. On August 13, 2020, we received our vehicle; four days sooner than originally scheduled. We are happy with the service.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I bought my car through Vroom due to the price. You can always contact someone when looking to buy a car but after you will never get answers even if you are able to talk to someone. I am trying to get another temporary title and called every day for the last 7 business days, no response. I am so frustrated with Vroom. Just don't.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Vroom was very friendly and worked hard to remove all obstacles to the purchase of the vehicle. After the vehicle was delivered with issues I found out who they really were. There have now been three messages into support and one phone call. It's been two weeks since my first report and there has not been one single attempt to contact me. They are happy to take your money and deliver a product but they will not stand behind that product!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The worst customer service I have ever dealt with. I had a car delivered and the headlights did not work. I first tried calling (no answers), I then sent several emails (no responses), I then left a bad review and somebody finally called me back. Took two weeks. They assigned me a support ticket and that I would hear back 24-48 hours. Well, it's now been well past that and I have not heard a thing. Tried sending emails and calling and the same thing. NOTHING. I regret buying the car through Vroom. It had other issues, but I really only care about the headlights. Terrible non-existent customer service.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I bought a Mazda 3 Hatch at a great deal when compared with a dealership as I asked a dealer to beat this price and they could not. They need to improve the delivery estimates, especially when the distance between where the car is located and delivery is very clear, so that the new owner would be able to plan better, and do not use the generic I do not want to be sued by any lawyer by the only guarantee of 10-14 business days.

I was buying the car for my daughter and school was to start earlier than the delivery promised initially, somehow Deven, my sales went above to push for me once payment went through. He only promised that he will try all his best.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This was by far one of the worst car buying experiences I’ve had. It started off great, I spent a lot of time researching and picking out the car. I was so excited about the delivery. Like many people, going to a dealership is overwhelming for me, I have very little extra time throughout my day, this seemed like the perfect solution.

The delivery day finally came! They dropped off the car rather quickly and I was left to drive home. The sun was shining, I was so excited, I decided to open the sunroof. This is where the story falls apart. A horrible grinding noise came on...and the sunroof was completely stuck in the open position. Mind you, this is a 2018 with very little miles on it. I then spent a couple of hours trying to get ahold of someone at Vroom. Finally I reach someone, they said to take it right to the auto body shop. This is taking all day, I had to miss work. The autobody shop took a look at it and said it was obvious they had known about this problem and have been working on it. They showed me the fresh grease on the slider track. With that information, I decided it would be best not to keep the car. Giving Vroom the benefit of the doubt, I decided to do a swap. This literally took days to set up. I had to speak to about 10 people before they agree to cover the expense of a rental car.

Two weeks later my new car came in. I was so excited to think the nightmare is finally over. I get into the car just as the delivery person is driving away and find that the screen is busted up. The car was filthy. It didn’t have the features that were advertised. And instead of the one chip on the hood that they disclosed, there were about 20 which I couldn't see initially because the car was so filthy upon delivery. I’m now starting the process over for them to pick up this car. The company is growing too fast. And quality control has gone out the door. It’s extremely disappointing.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The car they sold me has water damage in the engine. Bolts are rusted and corroded. My ASE certified mechanic stated it is unsafe and not normal wear and tear for the year. Vroom has been demeaning and uncooperative. They state it is normal wear and tear. I feel it is deceitful and I just want the car returned and a full refund of my money. I want to be able to move on from this and get a car I can actually drive without worrying about my safety.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend