Established in 2009 and based out of San Francisco, CA, Storenvy is an online social marketplace where independent merchants can sell their unique, creative goods to consumers through their very own storefront. As a storeowner, Storenvy provides you with an opportunity to become an independent merchant in as little as five minutes, and to reach thousands of shoppers. This can be accomplished in two ways:
- Personal Storefront – This acts as your very owner corner of Storenvy, where you can customize to distinguish yourself from your competition. Your unique URL would be www.MyStoreName.storenvy.com (or a customer URL, as we’ll discuss later), and is where customers can purchase directly from you.
- Marketplace – The Storenvy Marketplace acts as a curator for all products on the site. For example: Imagine that you sell handmade scarves. A shopper types in “handmade scarves” into Storenvy’s search field, which returns your products, as well as those of your competition. The shopper would then have the ability to purchase through Storenvy, or click on your site’s link, and purchase directly through you.
According to TechCrunch, Storenvy’s goal is to become the Amazon for independent storeowners. Currently, the site claims that more than 40,000 items are added each week from over 50,000 stores, and that 50% of sales come directly from the marketplace storefronts (versus directly through custom the storefront). Despite the large amount of traffic on the site though, Storenvy currently has a D rating with the Better Business Bureau.
How Storenvy Works
When shopping Storenvy’s site, you can browse through thousands of products in Marketplace categories such as Clothing, Health & Beauty, Tech Gadgets, Accessories, Books, Jewelry, and much more. If you find a product you like, Storenvy gives you the ability to “Envy” the item, which is essentially adding it to your Favorites list. After this occurs, you will then be able see all the other shoppers who have added it to their Favorites as well. As a product accumulates more and more “Envys,” it will eventually appear on the Popular page, which further increases its ability to gain more “Envys.” This helps promote the product, and to increase its sales.
If you decide to set up a storefront, it will be completely free, and you can be up and running in as little as five minutes. However, you will be required to have a Business or Premier PayPal account, as this is the only payment processor Storenvy uses, for both store owners and shoppers alike. As such, all sales are subject to standard PayPal fees, which are currently set at $0.30 + 2.9% per transaction. Also, storeowners will be fully responsible for processing their own refunds via PayPal, including associated shipping charges.
After signing up, you will receive your own custom store located at www.YourStoreName.storenvy.com, or you can use your own domain name for an additional $4.99 per month. Some of Storenvy’s custom features include:
- Control all of your product’s attributes, including pricing, images, descriptions, etc., with an unlimited product capacity.
- Customize and “brand” your store to differentiate yourself from the competition.
- Order tracking – view and manage all incoming orders.
- Create/offer discounts.
- View your store’s stats using Storenvy’s built-in analytics.
- Mobile device and tablet-friendly site.
- Fans can shop directly from your Facebook page.
- And much more…
Does Storenvy Make Money From Your Sales?
According to Storenvy’s website, they do not currently charge any fees for use of their service, with the exception of the $4.99 monthly fee for a custom domain name (e.g. without the .storenvy extension on your URL). However, the company claims that as of early 2014, they will begin taking a set percentage from all sales that occur through their Marketplace. In addition, Storenvy states that they will also be implementing a Marketplace Revenue Share early next year, which will act as an incentive to drive even more sales to your storefront.
- Shoppers can browse through thousands of products curated by independent merchants.
- Feature-filled Custom and Marketplace stores, all of which are free of charge.
- Easy setup.
- Unlimited products.
- Storenvy has the potential to be utilized as a marketing tool for your Marketplace store.
- 15 complaints with the Better Business Bureau, and an overall D rating.
- Different refund policies that shoppers are required to constantly check on, depending on the vendor they purchase from.
- While Storenvy claims they have a zero-tolerance policy toward scams/dishonest merchants, there is a window of opportunity between when the scams appear on the site, and the time they are shut down. During this time, Storenvy has no control over these types of transactions.
This has been a terrible experience. I ordered from fashion fever boutique and they wouldn't give me a tracking number?! I ordered a bikini for $40 and it's been weeks. This store is a scam for sure!
This site is a SCAM! Do not order from The Horror Project
I order online a ton! I have had very few issues with other sites (amazon, etsy, ebay, etc) and any issues I have had have been resolved quickly. This site however has been awful! I ordered a hoodie as a gift for my husband from The Horror Project the beginning of May. I needed the hoodie by the end of May. I figured 2 weeks should be a good amount of time considering the store is in the US and i have received packages from china in less time. A week after my order I sent them an email asking when my item would ship because I had yet to hear anything from them regarding my purchase. Since then I have attempted contact with them many times, when I noticed my order was cancelled, with ZERO response. Where is my money? I feel scammed. I will be reporting this site to the BBB. I just want what I ordered or the money I paid. I cannot believe Storenvy allows stores to cancel orders without any contact to the customer AND not refund the customer. I have also attempted contact with storenvy
With zero response from them as well. This was my first experience and it will be my last. Bad Business! Awful Customer Care! Ran by a bunch of money stealing scammers.
Wrong tracking or no tracking number
I ordered 3 items all of them reached me but only one had a tracking number which wasn't even connected to a package. One package came 5 days after ordering it and the other two came 18 days after I ordered them. So two packages were a bit late and either no tracking number or a wrong one. But there's so many interesting things on here that it makes up for some of the stores faults.
I have purchased a couple of items from Storenvy.com through an independent seller (Bagjunki) and I never had a problem. The invoice of my payment was sent on time, my purchase usually arrives less than a week from its posted that it has been shipped and I'm also sent an email to rate the customer service of my purchase. I enjoy shopping there and plan on selling my crafts on there as well. The seller/merchant is not the marketplace host, there is a difference.
I ordered a dress for my daughters senior prom from your closet, a seller on Storeenvy. They advised that the item shipped, it still has not arrived. Was told by the seller that it was shipped, even though UPS has no record of it being shipped. Have sent numerous emails to the company with no response. So, I have contacted the US Fair Trade Commission, the US Attorney General, PayPal and the Korean consulate (at least they're taking my complaint seriously). My daughter now has NO Prom Dress, and we have been searching high and low. Do not order from this company?
Won't give a reply or money back! DONT ORDER FROM THEM!
Ordered a dress from "Girlfriend Prom Dress" a site on storenvy.com. Dress was horrible, crooked hem, wrong color too short and very poorly made! Paid over $200.00 for the monstrosity! Tried to get a hold of the Girlfriend Prom Dress store, no response. Tried to get a hold of storenvy.com, no response....DO NOT BUY FROM EITHER OF THESE SITES....TOTAL SCAMS!
After reading the previous reviews I'm embarrassed to say I'm going thru the same thing I ordered and item Monday March 24 took my money that day received a electronic receipt and then a WEEK later got an email saying it was shipped with tracking number and everything but the dang on tracking number did not work and it's about to be a week since that and two weeks since I ordered.
I'm still waiting but I'm extremely disappointed THUS FAR
This is very much a scam!!!!
My thirteen year old daughter ordered a pair of pants off of this website on 2/17/2014, she received an email a few days later saying the item was shipped a week or two later the pants had still not arrived so I emailed the vendor and she responded and stated that the pants should be here Saturday.
Saturday came and went, I emailed the vendor again yesterday asking for a tracking number for the merchandise and what the refund policy was.
I have yet to hear from this individual. It is a total sham that people are such thieves and it's worst when you have no conscious about stealing from a child. NEVER PURCHASE ANYTHING FROM THIS SITE!!!!!!
Ordered from leggingsforu.storeenvy never got my package
I order a pair of 30$ for a concert and it's been 2 weeks and I never even got an email saying that it's shipped. I've wrote them at least 4 times and haven't got a single response.
I am an Etsy veteran that has recently opened a store on Storenvy. I shopped around quite a bit before deciding on this venue. As a shop owner, it seems very clean and well run, easy to use...and friendly.
Please understand that when you make a purchase on "Storenvy" you are buying from an independent shop owner. They should have clearly defined policies/descriptions/photos in their shop. If you have questions, ask before you make a purchase.
If you have an issue with a seller that can't be resolved, please use the proper channels to contact Storenvy.
Ethical store owners don't want unethical shops there either, it makes us all look bad. Plus, we shop there too!
Wonderful experiences on Storenvy - Very LEGIT
After a few years of selling on Etsy, Storenvy is a Breath of Fresh Air!
It is a wonderful venue, with a caring and responsive Admin, who actually help when you need them...an Amazing platform that is very user friendly and aside from the minor technical glitches that come with any venue, their system is pretty seamless.
Sales and purchases are easy, with a smooth interface to Paypal...They generate invoices and packing slips for the seller/buyer...and provide easy shipping notification where you can personalize your message to the buyer, as well as add in tracking info. And they offer all of this, without taking away the sellers control over their shops or shop policies...
Honestly, our shop set up, sales, and purchases have been FAR easier on Storenvy.
While we have been there, we have seen fairly consistent changes. Their tech team and Admin have been working steadily on adding new features which actually make things Easier for the sellers & buyers. They Listen to us, and work With us...
Customers can create a profile, or check out as a guest, which is very nice. They can also buy from multiple shops within Storenvy, and only need to check out once. And it all goes smoothly.
I understand that with every venue there will be some shops that are not the best, and things will happen, as the neg comments here show. But keeping in mind that these comments are about individual shops, and not the venue itself...I would say I am sorry that these people had a bad experience, however, there are 30,000+ individual shops. Most of which are wonderful, with professional and caring owners.
Some things I would suggest to all buyers, regardless of where you shop...Etsy, Storenvy etc...
*Know what you are buying If the photos and description are not clear, chances are, you may not receive what you imagined the item would be.
*Understand the agreement you make when purchasing from individual shops Check that the shop is legit. Do they have their FAQ filled out? Do you agree with their Shop Policies? Because each individual shop Will have their own policies, for returns...refunds...shipping...etc...Storenvy does not set these, the shop owners do.
These things are important, no matter which venue you choose to frequent, or buy through.
I would say though, that giving Storenvy as a venue, a negative review because a a few customers did not understand what they need to be aware of, or don't understand the difference between the individual shops, and the venue...that seems like poor judgement.
I actually did go look for the BBB rating for Storenvy, and found Nothing...so I am curious where this D rating information came from? I don't see any links to the BBB rating here in this write-up? If an entire venue, with many many shops is going to be spoken of in a way that negates them, I would like to see the information source.