Established in 2009 and based out of San Francisco, CA, Storenvy is an online social marketplace where independent merchants can sell their unique, creative goods to consumers through their very own storefront. As a storeowner, Storenvy provides you with an opportunity to become an independent merchant in as little as five minutes, and to reach thousands of shoppers. This can be accomplished in two ways:
- Personal Storefront – This acts as your very owner corner of Storenvy, where you can customize to distinguish yourself from your competition. Your unique URL would be www.MyStoreName.storenvy.com (or a customer URL, as we’ll discuss later), and is where customers can purchase directly from you.
- Marketplace – The Storenvy Marketplace acts as a curator for all products on the site. For example: Imagine that you sell handmade scarves. A shopper types in “handmade scarves” into Storenvy’s search field, which returns your products, as well as those of your competition. The shopper would then have the ability to purchase through Storenvy, or click on your site’s link, and purchase directly through you.
According to TechCrunch, Storenvy’s goal is to become the Amazon for independent storeowners. Currently, the site claims that more than 40,000 items are added each week from over 50,000 stores, and that 50% of sales come directly from the marketplace storefronts (versus directly through custom the storefront). Despite the large amount of traffic on the site though, Storenvy currently has a D rating with the Better Business Bureau.
How Storenvy Works
When shopping Storenvy’s site, you can browse through thousands of products in Marketplace categories such as Clothing, Health & Beauty, Tech Gadgets, Accessories, Books, Jewelry, and much more. If you find a product you like, Storenvy gives you the ability to “Envy” the item, which is essentially adding it to your Favorites list. After this occurs, you will then be able see all the other shoppers who have added it to their Favorites as well. As a product accumulates more and more “Envys,” it will eventually appear on the Popular page, which further increases its ability to gain more “Envys.” This helps promote the product, and to increase its sales.
If you decide to set up a storefront, it will be completely free, and you can be up and running in as little as five minutes. However, you will be required to have a Business or Premier PayPal account, as this is the only payment processor Storenvy uses, for both store owners and shoppers alike. As such, all sales are subject to standard PayPal fees, which are currently set at $0.30 + 2.9% per transaction. Also, storeowners will be fully responsible for processing their own refunds via PayPal, including associated shipping charges.
After signing up, you will receive your own custom store located at www.YourStoreName.storenvy.com, or you can use your own domain name for an additional $4.99 per month. Some of Storenvy’s custom features include:
- Control all of your product’s attributes, including pricing, images, descriptions, etc., with an unlimited product capacity.
- Customize and “brand” your store to differentiate yourself from the competition.
- Order tracking – view and manage all incoming orders.
- Create/offer discounts.
- View your store’s stats using Storenvy’s built-in analytics.
- Mobile device and tablet-friendly site.
- Fans can shop directly from your Facebook page.
- And much more…
Does Storenvy Make Money From Your Sales?
According to Storenvy’s website, they do not currently charge any fees for use of their service, with the exception of the $4.99 monthly fee for a custom domain name (e.g. without the .storenvy extension on your URL). However, the company claims that as of early 2014, they will begin taking a set percentage from all sales that occur through their Marketplace. In addition, Storenvy states that they will also be implementing a Marketplace Revenue Share early next year, which will act as an incentive to drive even more sales to your storefront.
- Shoppers can browse through thousands of products curated by independent merchants.
- Feature-filled Custom and Marketplace stores, all of which are free of charge.
- Easy setup.
- Unlimited products.
- Storenvy has the potential to be utilized as a marketing tool for your Marketplace store.
- 15 complaints with the Better Business Bureau, and an overall D rating.
- Different refund policies that shoppers are required to constantly check on, depending on the vendor they purchase from.
- While Storenvy claims they have a zero-tolerance policy toward scams/dishonest merchants, there is a window of opportunity between when the scams appear on the site, and the time they are shut down. During this time, Storenvy has no control over these types of transactions.
Ordered from leggingsforu.storeenvy never got my package
I order a pair of 30$ for a concert and it's been 2 weeks and I never even got an email saying that it's shipped. I've wrote them at least 4 times and haven't got a single response.
I am an Etsy veteran that has recently opened a store on Storenvy. I shopped around quite a bit before deciding on this venue. As a shop owner, it seems very clean and well run, easy to use...and friendly.
Please understand that when you make a purchase on "Storenvy" you are buying from an independent shop owner. They should have clearly defined policies/descriptions/photos in their shop. If you have questions, ask before you make a purchase.
If you have an issue with a seller that can't be resolved, please use the proper channels to contact Storenvy.
Ethical store owners don't want unethical shops there either, it makes us all look bad. Plus, we shop there too!
Wonderful experiences on Storenvy - Very LEGIT
After a few years of selling on Etsy, Storenvy is a Breath of Fresh Air!
It is a wonderful venue, with a caring and responsive Admin, who actually help when you need them...an Amazing platform that is very user friendly and aside from the minor technical glitches that come with any venue, their system is pretty seamless.
Sales and purchases are easy, with a smooth interface to Paypal...They generate invoices and packing slips for the seller/buyer...and provide easy shipping notification where you can personalize your message to the buyer, as well as add in tracking info. And they offer all of this, without taking away the sellers control over their shops or shop policies...
Honestly, our shop set up, sales, and purchases have been FAR easier on Storenvy.
While we have been there, we have seen fairly consistent changes. Their tech team and Admin have been working steadily on adding new features which actually make things Easier for the sellers & buyers. They Listen to us, and work With us...
Customers can create a profile, or check out as a guest, which is very nice. They can also buy from multiple shops within Storenvy, and only need to check out once. And it all goes smoothly.
I understand that with every venue there will be some shops that are not the best, and things will happen, as the neg comments here show. But keeping in mind that these comments are about individual shops, and not the venue itself...I would say I am sorry that these people had a bad experience, however, there are 30,000+ individual shops. Most of which are wonderful, with professional and caring owners.
Some things I would suggest to all buyers, regardless of where you shop...Etsy, Storenvy etc...
*Know what you are buying If the photos and description are not clear, chances are, you may not receive what you imagined the item would be.
*Understand the agreement you make when purchasing from individual shops Check that the shop is legit. Do they have their FAQ filled out? Do you agree with their Shop Policies? Because each individual shop Will have their own policies, for returns...refunds...shipping...etc...Storenvy does not set these, the shop owners do.
These things are important, no matter which venue you choose to frequent, or buy through.
I would say though, that giving Storenvy as a venue, a negative review because a a few customers did not understand what they need to be aware of, or don't understand the difference between the individual shops, and the venue...that seems like poor judgement.
I actually did go look for the BBB rating for Storenvy, and found Nothing...so I am curious where this D rating information came from? I don't see any links to the BBB rating here in this write-up? If an entire venue, with many many shops is going to be spoken of in a way that negates them, I would like to see the information source.
Ordered a dress and it never arrived. The USPS could not trace a package that said was delivered to me already. Contacted shop and Storeevny and both responded that I should have read the stores "terms" that they are not responsible for lost goods. The store also insulted me and said that I should not order online if I am not competent enough to do so and good luck with getting my money back. What I know is that I will never ever order anything off this site again. I paid $45 to click on a dress and never get it basically. Oh also, they all ship internationally. Even though on the store homepage, it says right there bold and clear that it "ships from NYC."
Great. Using as a seller.
Storenvy has proven to be a fantastic website to build my business on and the interface is so easy to navigate through and your store front is very easy to customize.
As a seller I think this is the perfect platform to start off your business - everything is free!
Reading these reviews i must say that although i understand and agree people have had a bad experience it isn't really Storenvy's fault. The business is merely a hub for stores. Ultimately the burden lies upon the store owner for all fault. Having said that Storenvy should be taking steps to ensure that bad merchants are shut down. This is where places like Ebay are better because of their internal structure to do this adequately. Its not to say there are no scams from ebay either but they dont last long + because they own Paypal, there is better resolution available.
I am currently in the middle of setting up a store myself. To make a review on Storenvy specifically (not any individual seller), I would say its average.
The positives are its free and has a nice look to your store even at default. You have a general level of customization that anyone can do and it's user friendly.
The negatives, shipping is a PITA! There is very minimal play with how you structure shipping rates which will be a deterrent to many buyers. Also the structure limitations on how you can display your stock, a few extra basic feature are required. There are also a few bugs that need to be worked out, for example, transparency of images doesn't work in certain areas although it says it will.
Overall its a case of "you get what you pay for" which is nothing!
Personally I can't justify spending much if anything on other sites of the like. Plus others charge on a per sale basis just like ebay, where it cuts into your profit considerably. Clients expect free shipping now days and with selling low cost merchandise and being a small store without a ton of stock, make it even harder....at least its free to give it a try.
I ordered items 4 1/2 weeks ago. I received an email that my items shipped a week later. I have yet to receive them. I emailed both the independent seller and storenvy with no response from either. I will now have to contact my bank to get my money back. They are a complete scam!
I ordered something through Storenvy in mid November that was supposed to be a Christmas present. The item hadn't shipped as of 2 weeks later and I contacted the store and they told me that they would ship it out and it would be here by Christmas. The holiday came and went. Now I am being told that because it was through PayPal (as all their orders are) they can't give a refund due to the fact that it is past 45 days. Complete waste of time and money, and piss poor customer service. NEVER USING THIS SITE AGAIN!
Storenvy for independent merchants
Storenvy is a great platform for independent merchants. It works like eBay, where each seller handles their own products and ships their own items. If you're having trouble with an order, you can reach out to the seller directly. If you have not been able to reach the seller, you can contact Storenvy support at email@example.com and they will help you get in touch with the seller.
All payments are processed through Paypal and covered by Paypal's 45 day guarantee, meaning if you don't receive your item as long as you file a dispute within 45 days you will receive a refund.
I've made 13 orders from Storenvy sellers in the last year, and only had an issue with 1, where the store owner issued me a refund.
I never received my order. I contacted them via email and they never responded. I will have to report them to get my money back.
I am using it as a seller, along side an etsy shop
First off, I want to say that I found this site while searching for reliability of Storenvy to retailers. While the reviews are of concern, I am not sure how there could really be scam stores as described above (because PayPal handles billing and they are reputable).
I have a shop for USA made Christmas cards on both Storenvy and Etsy. I chose to have stores on both sites for several reasons:
- Etsy is fairly well known and came highly recommended but Storenvy is their clear competition.
- Etsy charges me a listing fee plus a selling fee for every sold item. Storenvy does not charge fees.
- Etsy has many stores so I am crowded where Storenvy has fewer stores so it is easier to stand out (without paying for Etsy's internal advertising which doesn't get me ads on google.
- I planned to test and compare, then eventually go with only one store.
I've had the two shops open for a few weeks now but there are many reasons to like Storenvy better...but the above reviews and the two outages (on black Friday the site was down due to high traffic, and the following Friday it was down for maintenance at 5pm. For this reason I am considering moving all my efforts to Etsy but I will likely still keep my Storenvy shop open. They have a lot of potential but they have a long way to go. I'd keep them, but they aren't ready to be the go-to ecommerce mall.
I do not believe this site is legit! I placed an order on the 15th of November today is now the 28th and I haven't received anything but an electronic receipt
Never received product from Gym Freak Wear
Placed an order for a tank top on November 1st, after receiving an email confirmation I never received the product (today is November 25th). I emailed them twice and did not get a response. Buyer beware.
Do not order items from Storenvy!
I purchased several items for my daughter for the new school year. The items looked cool on the site but when I did receive them, they were cheap looking. One item came from a location where they smoked and smelled terrible. I still haven't received two items and it has been two months. I've written emails and have received replies advising port issues in China. I will not return!!!
The selection of products are nice. Just have to be careful when buying just like with ebay. If you do not get any contact back from the shop after 3 weeks. I would get a refund through paypal.
I have bought squishies with SuperCuteShop.com and they arrived perfect condition and were quickly shipped. I also received a confirmation on the tracking number with an email from the store.
The worst experience - Disappointed with Vlynnsonline.storenvy.com
I purchased an item from a vendor, vlynnsonline, on the site. After a couple of weeks, I noticed that I hadn't received anything, not even a shipping notice. After exchanging emails, she indicated that the item was out of stock in my size. She gave me the option of choosing a smaller size or receiving a refund. I opted for the refund as I am recently unemployed and would like to have my money back.
She has ignored multiple requests for refund even after it was offered.
My only choice now is to go through other channels to get a refund. Not only will I be reporting her site to the BBB but I will leave reviews of my experience with her customer service where I can.
One of the Best Online General Merchandise Marketplaces That Anyone Can Sell on
Storenvy itself it operated by some very reliable and respectable people who have been running the business quite well, in my opinion and have a unique platform and the kind of features that are very useful to sellers, while keeping it simple. They are very prompt to reply to emails. Within 24 hours. As with any marketplace that has small sellers (some of whom aren't real businesses or even sole proprietors and without fictitious business name registrations, etc.) there is bound to be some les than professional sellers. Many are however real legit businesses or at least, professional. It is much like eBay in that respect, but I would imagine there's a smaller percentage of unsavory sellers. I know Storenvy cares about the community as a whole, not just caring a wee bit only for the buyers, as does eBay, who could care less about their real customers-the sellers. If Storenvy becomes aware of fraudulent sellers, I am sure they will remove or suspend them from the marketplace in order to protect the community.
If you are considering doing business with a store on Storenvy, look at the "About and FAQ" section in their marketplace store and get a feel for who they are. Do they know who they are? Or does it seem like they are feeling their way around in the dark and are pretty clueless as to what it takes to run a business? Do they sound like they care about customers and are eager to help you? Have they taken time to write their policies, procedures and shipping details? Have they even figured that out yet? If not, be leery. If they haven't figured it out yet, they are not considering you and likely don't know much about customer service. Do they have a Facebook page and a web presence? Search for their business name on the internet.
Click on the link on the bottom of their page that says "Custom Store". This will take you to their store (same products, just a different look) that they or professionals have designed. Does the design look nice? Or are they lacking a logo and header? Are the colors really bad and clashing? Or is it easy on the eyes? Do they have testimonials from real customers? There is something called "Yotpo" that sellers who take the time to set up their sites may have. If they have it set up and have sold things on their storenvy store, there should be some reviews there either on the bottom of the page or there will be a tab somewhere on the site (usually on the side wall) that says "reviews". Are the reviews positive?
Also, in the seller's marketplace store, you will see if they have sold any items and if so, how many. If they have sold over 20 items or so, there's a good chance they are doing their job. Usually the more sales, the better, but consider, they may not have been there long either. When you are looking at their custom store, they may have a dot com address such as www.businessX.com instead of businessX.storenvy.com. If they do, this is also a good sign, because a fly by night or dishonest seller wouldn't put the time, effort and money into setting up a domain and hosting it with Storenvy. They wouldn't put the time into any of the things I mentioned above really. What it really comes down to, though, is just doing your due diligence. It shouldn't take too much time to figure out if they are the kind of seller you would want to do business with. And, just remember, if something sounds too good to be true, chances are, it is. An example is there is a lot of counterfeit products out there, so if you are looking at a high end brand name product and it is far less than normal, there is your red flag. Unless, you like knock off's, then it's fine. If your Vuitton or Dior is coming from China, it is a knock off.
I have bought and sold on eBay in the past and due to my experience, I recommend against it. I have had one particularly bad experience as a buyer and one as a seller, but my worse experience was with the company, eBay, themselves. I am currently selling on Storenvy and Etsy. I have not been on either very long (June and July '13, respectively), but since joining them, I have not encountered any sort of problems with either. Most sellers on both websites are just run by people who are just doing their best, working very VERY hard, and trying to run an honest business. Try to step in their shoes sometimes when dealing with them. Not all of them work full time. They may have a job or family, be on a vacation or have hobbies or other activities going on, so they may not be able to reply right away... granted, waiting over 24 hours is a bit slow and beyond 48 is not good customer service unless they have a good reason, but still, it can sometimes happen. If they don't reply at all, that's just bad business. Period!
If you want to see what kind of service you may receive at a Storenvy shop, just write to the seller and see how long it takes and how they reply. Are they friendly and helpful? Are they short and emotionless? Do they answer your question(s) professionally and to the extent that is satisfactory? Even if you don't have a particular reason to contact them, go ahead and write to test them out. Make up a simple question if you don't really have one, like something about the size or measurements of a product, or the color. You'll figure out something easily. Also, look at their product pages. Do they take the time to describe their products? I have seen many sellers there who list clothing and never tell you a size, let alone, a measurement or much anything at all. I, personally, wouldn't buy from them.
Also, keep in mind sometimes, the post offices do mess up and loose packages or there may be a delay in shipping. Just be sure to be patient, especially if it is coming from another country. A good seller will post tracking information for your product and if it's coming from another country they will tell you in their "About/FAQs/ Shipping Information" or product page even, about the length of time it may take. These are only approximate, though, not exact, as shipping times are beyond the control of a seller, especially the further it has to travel. But, if you have a concern, just write to them and ask.
I have always put my customers first. Not just in my business, but in my life as well, sometimes sacrificing sleep for the benefit of my customers. If you are looking for a reliable, caring and personable seller, check out my storeby searching for Califorward. I hope this has helped you. Any questions or comments? Feel free to write me at storenvy through my contact form.
Warm wishes and happy shopping,