Established in 2009 and based out of San Francisco, CA, Storenvy is an online social marketplace where independent merchants can sell their unique, creative goods to consumers through their very own storefront. As a storeowner, Storenvy provides you with an opportunity to become an independent merchant in as little as five minutes, and to reach thousands of shoppers. This can be accomplished in two ways:
- Personal Storefront – This acts as your very owner corner of Storenvy, where you can customize to distinguish yourself from your competition. Your unique URL would be www.MyStoreName.storenvy.com (or a customer URL, as we’ll discuss later), and is where customers can purchase directly from you.
- Marketplace – The Storenvy Marketplace acts as a curator for all products on the site. For example: Imagine that you sell handmade scarves. A shopper types in “handmade scarves” into Storenvy’s search field, which returns your products, as well as those of your competition. The shopper would then have the ability to purchase through Storenvy, or click on your site’s link, and purchase directly through you.
According to TechCrunch, Storenvy’s goal is to become the Amazon for independent storeowners. Currently, the site claims that more than 40,000 items are added each week from over 50,000 stores, and that 50% of sales come directly from the marketplace storefronts (versus directly through custom the storefront). Despite the large amount of traffic on the site though, Storenvy currently has a D rating with the Better Business Bureau.
How Storenvy Works
When shopping Storenvy’s site, you can browse through thousands of products in Marketplace categories such as Clothing, Health & Beauty, Tech Gadgets, Accessories, Books, Jewelry, and much more. If you find a product you like, Storenvy gives you the ability to “Envy” the item, which is essentially adding it to your Favorites list. After this occurs, you will then be able see all the other shoppers who have added it to their Favorites as well. As a product accumulates more and more “Envys,” it will eventually appear on the Popular page, which further increases its ability to gain more “Envys.” This helps promote the product, and to increase its sales.
If you decide to set up a storefront, it will be completely free, and you can be up and running in as little as five minutes. However, you will be required to have a Business or Premier PayPal account, as this is the only payment processor Storenvy uses, for both store owners and shoppers alike. As such, all sales are subject to standard PayPal fees, which are currently set at $0.30 + 2.9% per transaction. Also, storeowners will be fully responsible for processing their own refunds via PayPal, including associated shipping charges.
After signing up, you will receive your own custom store located at www.YourStoreName.storenvy.com, or you can use your own domain name for an additional $4.99 per month. Some of Storenvy’s custom features include:
- Control all of your product’s attributes, including pricing, images, descriptions, etc., with an unlimited product capacity.
- Customize and “brand” your store to differentiate yourself from the competition.
- Order tracking – view and manage all incoming orders.
- Create/offer discounts.
- View your store’s stats using Storenvy’s built-in analytics.
- Mobile device and tablet-friendly site.
- Fans can shop directly from your Facebook page.
- And much more…
Does Storenvy Make Money From Your Sales?
According to Storenvy’s website, they do not currently charge any fees for use of their service, with the exception of the $4.99 monthly fee for a custom domain name (e.g. without the .storenvy extension on your URL). However, the company claims that as of early 2014, they will begin taking a set percentage from all sales that occur through their Marketplace. In addition, Storenvy states that they will also be implementing a Marketplace Revenue Share early next year, which will act as an incentive to drive even more sales to your storefront.
- Shoppers can browse through thousands of products curated by independent merchants.
- Feature-filled Custom and Marketplace stores, all of which are free of charge.
- Easy setup.
- Unlimited products.
- Storenvy has the potential to be utilized as a marketing tool for your Marketplace store.
- 15 complaints with the Better Business Bureau, and an overall D rating.
- Different refund policies that shoppers are required to constantly check on, depending on the vendor they purchase from.
- While Storenvy claims they have a zero-tolerance policy toward scams/dishonest merchants, there is a window of opportunity between when the scams appear on the site, and the time they are shut down. During this time, Storenvy has no control over these types of transactions.
Wrong tracking or no tracking number
I ordered 3 items all of them reached me but only one had a tracking number which wasn't even connected to a package. One package came 5 days after ordering it and the other two came 18 days after I ordered them. So two packages were a bit late and either no tracking number or a wrong one. But there's so many interesting things on here that it makes up for some of the stores faults.
I have purchased a couple of items from Storenvy.com through an independent seller (Bagjunki) and I never had a problem. The invoice of my payment was sent on time, my purchase usually arrives less than a week from its posted that it has been shipped and I'm also sent an email to rate the customer service of my purchase. I enjoy shopping there and plan on selling my crafts on there as well. The seller/merchant is not the marketplace host, there is a difference.
I ordered a dress for my daughters senior prom from your closet, a seller on Storeenvy. They advised that the item shipped, it still has not arrived. Was told by the seller that it was shipped, even though UPS has no record of it being shipped. Have sent numerous emails to the company with no response. So, I have contacted the US Fair Trade Commission, the US Attorney General, PayPal and the Korean consulate (at least they're taking my complaint seriously). My daughter now has NO Prom Dress, and we have been searching high and low. Do not order from this company?
Won't give a reply or money back! DONT ORDER FROM THEM!
Ordered a dress from "Girlfriend Prom Dress" a site on storenvy.com. Dress was horrible, crooked hem, wrong color too short and very poorly made! Paid over $200.00 for the monstrosity! Tried to get a hold of the Girlfriend Prom Dress store, no response. Tried to get a hold of storenvy.com, no response....DO NOT BUY FROM EITHER OF THESE SITES....TOTAL SCAMS!
After reading the previous reviews I'm embarrassed to say I'm going thru the same thing I ordered and item Monday March 24 took my money that day received a electronic receipt and then a WEEK later got an email saying it was shipped with tracking number and everything but the dang on tracking number did not work and it's about to be a week since that and two weeks since I ordered.
I'm still waiting but I'm extremely disappointed THUS FAR
This is very much a scam!!!!
My thirteen year old daughter ordered a pair of pants off of this website on 2/17/2014, she received an email a few days later saying the item was shipped a week or two later the pants had still not arrived so I emailed the vendor and she responded and stated that the pants should be here Saturday.
Saturday came and went, I emailed the vendor again yesterday asking for a tracking number for the merchandise and what the refund policy was.
I have yet to hear from this individual. It is a total sham that people are such thieves and it's worst when you have no conscious about stealing from a child. NEVER PURCHASE ANYTHING FROM THIS SITE!!!!!!
Ordered from leggingsforu.storeenvy never got my package
I order a pair of 30$ for a concert and it's been 2 weeks and I never even got an email saying that it's shipped. I've wrote them at least 4 times and haven't got a single response.
I am an Etsy veteran that has recently opened a store on Storenvy. I shopped around quite a bit before deciding on this venue. As a shop owner, it seems very clean and well run, easy to use...and friendly.
Please understand that when you make a purchase on "Storenvy" you are buying from an independent shop owner. They should have clearly defined policies/descriptions/photos in their shop. If you have questions, ask before you make a purchase.
If you have an issue with a seller that can't be resolved, please use the proper channels to contact Storenvy.
Ethical store owners don't want unethical shops there either, it makes us all look bad. Plus, we shop there too!
Wonderful experiences on Storenvy - Very LEGIT
After a few years of selling on Etsy, Storenvy is a Breath of Fresh Air!
It is a wonderful venue, with a caring and responsive Admin, who actually help when you need them...an Amazing platform that is very user friendly and aside from the minor technical glitches that come with any venue, their system is pretty seamless.
Sales and purchases are easy, with a smooth interface to Paypal...They generate invoices and packing slips for the seller/buyer...and provide easy shipping notification where you can personalize your message to the buyer, as well as add in tracking info. And they offer all of this, without taking away the sellers control over their shops or shop policies...
Honestly, our shop set up, sales, and purchases have been FAR easier on Storenvy.
While we have been there, we have seen fairly consistent changes. Their tech team and Admin have been working steadily on adding new features which actually make things Easier for the sellers & buyers. They Listen to us, and work With us...
Customers can create a profile, or check out as a guest, which is very nice. They can also buy from multiple shops within Storenvy, and only need to check out once. And it all goes smoothly.
I understand that with every venue there will be some shops that are not the best, and things will happen, as the neg comments here show. But keeping in mind that these comments are about individual shops, and not the venue itself...I would say I am sorry that these people had a bad experience, however, there are 30,000+ individual shops. Most of which are wonderful, with professional and caring owners.
Some things I would suggest to all buyers, regardless of where you shop...Etsy, Storenvy etc...
*Know what you are buying If the photos and description are not clear, chances are, you may not receive what you imagined the item would be.
*Understand the agreement you make when purchasing from individual shops Check that the shop is legit. Do they have their FAQ filled out? Do you agree with their Shop Policies? Because each individual shop Will have their own policies, for returns...refunds...shipping...etc...Storenvy does not set these, the shop owners do.
These things are important, no matter which venue you choose to frequent, or buy through.
I would say though, that giving Storenvy as a venue, a negative review because a a few customers did not understand what they need to be aware of, or don't understand the difference between the individual shops, and the venue...that seems like poor judgement.
I actually did go look for the BBB rating for Storenvy, and found Nothing...so I am curious where this D rating information came from? I don't see any links to the BBB rating here in this write-up? If an entire venue, with many many shops is going to be spoken of in a way that negates them, I would like to see the information source.
Ordered a dress and it never arrived. The USPS could not trace a package that said was delivered to me already. Contacted shop and Storeevny and both responded that I should have read the stores "terms" that they are not responsible for lost goods. The store also insulted me and said that I should not order online if I am not competent enough to do so and good luck with getting my money back. What I know is that I will never ever order anything off this site again. I paid $45 to click on a dress and never get it basically. Oh also, they all ship internationally. Even though on the store homepage, it says right there bold and clear that it "ships from NYC."
Great. Using as a seller.
Storenvy has proven to be a fantastic website to build my business on and the interface is so easy to navigate through and your store front is very easy to customize.
As a seller I think this is the perfect platform to start off your business - everything is free!
Reading these reviews i must say that although i understand and agree people have had a bad experience it isn't really Storenvy's fault. The business is merely a hub for stores. Ultimately the burden lies upon the store owner for all fault. Having said that Storenvy should be taking steps to ensure that bad merchants are shut down. This is where places like Ebay are better because of their internal structure to do this adequately. Its not to say there are no scams from ebay either but they dont last long + because they own Paypal, there is better resolution available.
I am currently in the middle of setting up a store myself. To make a review on Storenvy specifically (not any individual seller), I would say its average.
The positives are its free and has a nice look to your store even at default. You have a general level of customization that anyone can do and it's user friendly.
The negatives, shipping is a PITA! There is very minimal play with how you structure shipping rates which will be a deterrent to many buyers. Also the structure limitations on how you can display your stock, a few extra basic feature are required. There are also a few bugs that need to be worked out, for example, transparency of images doesn't work in certain areas although it says it will.
Overall its a case of "you get what you pay for" which is nothing!
Personally I can't justify spending much if anything on other sites of the like. Plus others charge on a per sale basis just like ebay, where it cuts into your profit considerably. Clients expect free shipping now days and with selling low cost merchandise and being a small store without a ton of stock, make it even harder....at least its free to give it a try.
I ordered items 4 1/2 weeks ago. I received an email that my items shipped a week later. I have yet to receive them. I emailed both the independent seller and storenvy with no response from either. I will now have to contact my bank to get my money back. They are a complete scam!
I ordered something through Storenvy in mid November that was supposed to be a Christmas present. The item hadn't shipped as of 2 weeks later and I contacted the store and they told me that they would ship it out and it would be here by Christmas. The holiday came and went. Now I am being told that because it was through PayPal (as all their orders are) they can't give a refund due to the fact that it is past 45 days. Complete waste of time and money, and piss poor customer service. NEVER USING THIS SITE AGAIN!
Storenvy for independent merchants
Storenvy is a great platform for independent merchants. It works like eBay, where each seller handles their own products and ships their own items. If you're having trouble with an order, you can reach out to the seller directly. If you have not been able to reach the seller, you can contact Storenvy support at email@example.com and they will help you get in touch with the seller.
All payments are processed through Paypal and covered by Paypal's 45 day guarantee, meaning if you don't receive your item as long as you file a dispute within 45 days you will receive a refund.
I've made 13 orders from Storenvy sellers in the last year, and only had an issue with 1, where the store owner issued me a refund.
I never received my order. I contacted them via email and they never responded. I will have to report them to get my money back.
I am using it as a seller, along side an etsy shop
First off, I want to say that I found this site while searching for reliability of Storenvy to retailers. While the reviews are of concern, I am not sure how there could really be scam stores as described above (because PayPal handles billing and they are reputable).
I have a shop for USA made Christmas cards on both Storenvy and Etsy. I chose to have stores on both sites for several reasons:
- Etsy is fairly well known and came highly recommended but Storenvy is their clear competition.
- Etsy charges me a listing fee plus a selling fee for every sold item. Storenvy does not charge fees.
- Etsy has many stores so I am crowded where Storenvy has fewer stores so it is easier to stand out (without paying for Etsy's internal advertising which doesn't get me ads on google.
- I planned to test and compare, then eventually go with only one store.
I've had the two shops open for a few weeks now but there are many reasons to like Storenvy better...but the above reviews and the two outages (on black Friday the site was down due to high traffic, and the following Friday it was down for maintenance at 5pm. For this reason I am considering moving all my efforts to Etsy but I will likely still keep my Storenvy shop open. They have a lot of potential but they have a long way to go. I'd keep them, but they aren't ready to be the go-to ecommerce mall.
I do not believe this site is legit! I placed an order on the 15th of November today is now the 28th and I haven't received anything but an electronic receipt
Never received product from Gym Freak Wear
Placed an order for a tank top on November 1st, after receiving an email confirmation I never received the product (today is November 25th). I emailed them twice and did not get a response. Buyer beware.
Do not order items from Storenvy!
I purchased several items for my daughter for the new school year. The items looked cool on the site but when I did receive them, they were cheap looking. One item came from a location where they smoked and smelled terrible. I still haven't received two items and it has been two months. I've written emails and have received replies advising port issues in China. I will not return!!!