BetterHelp Reviews - See What Customers Are Saying

I was teamed up with Jenn Malkin. She has an amazing ability to get me to open up about issues I’ve never shared. She’s kind, patient, and knowledgeable. I’m really enjoying the BetterHelp platform. I can email Jenn any time of day, whenever a thought comes to mind that I want to share. I would highly recommend BetterHelp to anyone.

Bottom Line: Yes, I would recommend this to a friend

I've been working with a BetterHelp counselor for a couple of weeks and honestly wish they were around about ten years ago. I've been struggling with some pretty crippling and daily-changing issues that I no longer had the time, energy, or care to tackle on my own. Working with a BetterHelp counselor actually gives me something to look forward to each day and has become a significant part of my new life.

Bottom Line: Yes, I would recommend this to a friend

I live abroad but really wanted to do counseling. I have found BetterHelp to be the perfect solution. I can write whenever I want, and schedule live sessions that work for both mine and the counselor's schedule. I have a pretty busy work life, so this is great. The counselor I work with is so supportive, compassionate, and direct in communication. Though I have only been doing counseling for a month, I am already beginning to see how the tools my counselor is giving me can be applied to my everyday life. Overall it has been extremely accessible and worth it.

Bottom Line: Yes, I would recommend this to a friend

I found BetterHelp about three years ago when going through some traumatic times. I've had some trouble dealing with my past and living in the present. My counselor is there, insightful and wow, I'm a better me today! I'm more "me" might be the correct term. It's so wonderful to have access 24/7, emails and phone calls. This is very affordable excellent care, we all need to care for ourselves a bit better!

If you don't find your perfect counselor the first time, you can try another.

Bottom Line: Yes, I would recommend this to a friend

Between working full time all week and having two kids, I never thought counseling would be something I could fit into my schedule. I stumbled across an ad for BetterHelp on Facebook one day and decided "why not?"

It was literally the best thing I could've come across. You can message your counselor at any time, so no having to take off work to go to an office. It's more affordable than seeing a counselor in person. For the cost of one office visit, you get a whole month of unlimited access to your own personal counselor.

I love that BetterHelp gets to know you before matching you with a counselor. I feel that it helps ensure you're matched with someone that is experienced in helping with what you're needing help with. BetterHelp also offers a discount if you are unable to pay the full amount due to your financial situation and not a lot of counseling services will do that.

I'm so glad I found BetterHelp. I would definitely recommend this to anyone who says they need/want counseling. I've already recommended it to a few friends.

Bottom Line: Yes, I would recommend this to a friend

I came to BetterHelp with a lot of past trauma, scars, loss and had developed behaviors and anxieties as a result and had a hard time being present and enjoying my life and relationships. I was matched with an AMAZING counselor and the ability to write at any time (from my home, computer, phone, etc.) was so beneficial, in expressing my emotions and thoughts in real time.

My counselor, Dr. Terri Lechnyr, would always respond within 24 hours. She was responsive, compassionate, skilled and also strong! She helped give to me the skills I needed to find my own power and take it back! She taught me how to find my own peace and joy, even in the midst of tough times. BetterHelp is a priceless resource! I would use them again and again and highly recommend them!

Bottom Line: Yes, I would recommend this to a friend

I was not sure how app-based therapy would go, but it has been great so far! Surprisingly helpful. Don't hesitate to talk to someone! I'd recommend this service without hesitation.

I did change my counselors initially, but not because the first one was bad, I just wanted some very specific things.

Bottom Line: Yes, I would recommend this to a friend

Amazing service. I was matched with a doctor who understands, delivers, coaches, and cares! Dr. Claude is nothing short of amazing.

This is my first month but I will continue my membership.

Bottom Line: Yes, I would recommend this to a friend

As someone who works all the time, I do not have the time to go see someone once a week. This way I am able to talk to my counselor in a more convenient way. I can just message her when I need her. And if I want to have a longer talk, I can just schedule a video conference with her. As an IT guy, this kind of system also suites me better. I will recommend BetterHelp to anyone that needs help.

Bottom Line: Yes, I would recommend this to a friend

My counselor, Mia Garrett, has been absolutely incredible. She gives me kind, supportive, helpful and empowering feedback that has seriously improved and strengthened my mental wellness. Her lengthy and detailed responses to my messages show that she truly cares, and she has improved my life as a result. I cannot recommend this service highly enough.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp has been the best thing I've ever signed up to. My counselor is quick to get back to me and gives great insight into what's happening. My relationships have never been better, work is becoming less stressful, and I can't wait to solve every other issue I have. I feel like so much weight has been lifted off and I can think clearly on a day to day basis.

Bottom Line: Yes, I would recommend this to a friend

I absolutely loved my experience with BetterHelp. I was initially drawn to them when I learned that they had over 2,000 counselors that I could conveniently work with (including LGBT counselors and counselors with liberal backgrounds), and switch to/be matched to any other counselor at any time. I thought this might help me get what I needed quicker, and I was right! There was no having to wait to get down to business, as I had access to my counselor at any time and in many different ways (messaging, video chat, phone chat). The pricing was also phenomenal for unlimited access. Starting out conversing with my counselor about 3-4 times a week for $35/wk is just unbeatable. I eventually dropped down to just a video chat a week/every couple weeks, and the ease of scheduling myself in was wonderful.

I particularly enjoyed doing video chats through this site as well. For someone that is a little socially anxious and prone to nitpicking body language, the space of having a screen between us made for a more natural flow of my thoughts and generally just honesty.

My counselor was terrific, and even though I've ended my counseling for now, it gives me great peace knowing that with a click of a button, I can pick right back up with her whenever I need to.

I would NOT recommend for anyone in a crisis or experiencing serious suicidal thoughts, but I WOULD recommend for anyone needing to talk to someone and get the tools they need to work through mental illness and/or anything bothering you in life. All counselors are certified and legitimate.

Bottom Line: Yes, I would recommend this to a friend

Having worked in the healthcare industry for 30 years as a nurse, I was I little skeptical about using an online service for counseling, however, my time is so very limited (like so many of us in the modern world) that it felt like my only option right now. Additionally, affording in-person counseling at this particular juncture of my life is just not feasible.

The "employee assistance program" offered through my work was not helpful and then I remembered I had bookmarked this service from an online advertisement I saw in 2017. I figured I’d sign up for a week and see how it went. Now I’m both feet in having already started to build a strong, deep connection with the therapist that just happened to be auto-matched with me. Turns out she’s this powerhouse of insight and wisdom with 25 years experience!

I can only hope that she is being compensated financially generously for this incredible support I am receiving. Feeling grateful for this innovative service and match with a therapist with the skills that I need right now to make it through some squeezing-challenges! I have already started to pass BetterHelp onto my own clients and patients in the clinic.

Bottom Line: Yes, I would recommend this to a friend

I'm using BetterHelp services for the past few months, and it has been great. This platform came to me right at the moment I needed it, I got matched to the best counselor I could ask for, and I think even if I would look for a different counselor around not on this platform, it would never be the same match.

Bottom Line: Yes, I would recommend this to a friend

I contacted BetterHelp after reading a book about CPTSD. In the book, it said some people with extreme trust issues may do better in online therapy then face to face therapy. I had tried online before, but I felt the therapist to be pushy about digging too deep too fast. Plus, it was too costly. I was surprised and delighted when BetterHelp gave me a discount. I could not have paid the full price at this time. Also, I feel they truly matched me with a therapist that understands my issues.

I also tried face to face counseling last year. I have been in counseling on and off for many years. I've healed from eating disorders and drug addiction. I'm still working on being sober from alcohol and Complex PTSD with dissociation.

It's very hard to get help with dissociative issues. I cycled rapidly through four therapists last year only to find that they really didn't know how to help. Also, since the therapist was an hour away, it was not good for me to drive home sometimes after a session.

I feel that my counselor has a good understanding of what my needs are in therapy. She is gentle and kind, and that is great.

Because I live in a rural area and we get a lot of snow, it's difficult for me to drive a long distance in the Winter, so it's nice to sit at my kitchen table and work on issues.

It's also nice to be able to text my thoughts and feeling to her. That is helpful.

I'm so grateful for BetterHelp.

Bottom Line: Yes, I would recommend this to a friend

I really love BetterHelp. It is so convenient to be able to write to my therapist while I am in the moment or thinking of something. I love that I can participate at any time, and I don't have to keep a schedule or find childcare to get mental help.

I have long needed some sort of therapy but was never able to afford it or find a therapist I liked, or fit it into my schedule. BetterHelp used my information to match me with my perfect therapist, with the option to change at any time. In person therapy, you are limited to whoever is nearby, and possibly only whoever is in your insurance network. Because of the online nature of BetterHelp, I can speak to somebody who is on my same wavelength, and that is so crucial to effective therapy.

This may be one of the best things I have ever done for myself. Their system totally works for me.

Bottom Line: Yes, I would recommend this to a friend

I needed some serious help. My life was spiraling out of control, and I felt as though I was locked in a cage. I tried searching for teletherapy, e-therapy, online therapy, and even tried to make appointments with a local therapist. Not only would they not take my insurance but were asking for over $300 for an office visit or no appointments were available for the next three months.

I stumbled upon BetterHelp from a website and looked them up. I took a chance, filled out the profile, applied for a scholarship, and was matched with a therapist. I immediately gave her my entire mental health history, and medications I had taken and what was currently going on.

I love being able to text my therapist any time and get a timely response back. Once a week we schedule phone talks so we can go into deep discussions. What I liked best is I didn’t have to wait for an appointment, I didn’t have to pay money upfront, I got the help I need, recommendations, and little assignments to help me get better.

Four months later I’m proud to say I’m a new person. My therapist was beyond excited just as I was with the progress I made. I know at any time I could probably fall back, but we keep talking even though I’m no longer in that dark place. What’s even better is she's helping my daughter and my husband (who is a veteran with PTSD).

BetterHelp also has live webinars on different topics where you can get additional advice from other therapists.

It’s an amazing service, and I highly recommend using it to everyone feeling trapped and locked.

Bottom Line: Yes, I would recommend this to a friend

It was a mix between really good counselors and then just a lack of responses so it wasn’t worth my money. The system didn’t seem to inform my counselor when I responded so I’m unsure if it was her or the system but in the end getting one response a week, if that, wasn’t worth it. Definitely a good place to let everything off your chest though.

Bottom Line: No, I would not recommend this to a friend

Before signing up, I read a lot of reviews about BetterHelp, and my biggest concern was that I would have trouble contacting my counselor. I have to say that this has absolutely not been the case with me, I have never waited for more than overnight for a response, which I think is reasonable as this is not a crisis line. I have always found my counselor to actively engage in my emotional well being and in her messages I feel the care and interest in my emotional space. We have a phone session once a week, and I always feel that she is hearing me. I was skeptical about correspondence therapy as I have a traumatic history which leads me to feel that no one can hear me or is listening to me but I really felt trust in my counselor instantly.

I have been living abroad for a long time and haven't had access to counseling in English so though I was skeptical, and I decided to try it out because I recognized that I need it. Honestly, my counselor has changed my perspective and my life in a very short time. So my recommendation would be that if you're not feeling connected to your counselor, change counselors until you find someone who works well with you. I also know that this isn't possible or is very difficult for a lot of people, so I hope that you have the love and support you need to get you to a point where you can find the right help.

I have had nothing but a positive experience, and I think that given the number of counselors available, it is very possible to find the right fit.

Bottom Line: Yes, I would recommend this to a friend

I have never tried anything like this and never had a psychologist, I was scared of paying a lot of money and then seeing a psychologist for years without major changes. BetterHelp actually works. I didn't want to speak about and to look at my problems and concerns from different angles, because I did it myself already, I just needed some understanding on what is happening and why. I needed some advice on what I can do with the damage already done with my mental and physical health. I got exactly that! I have a great counselor who explained why I feel drained and anxious, and what can I do to get over these feelings and improve my health. It works - simple as that! Also, BetterHelp is for a reasonable price, working to help, not to take your money.

Bottom Line: Yes, I would recommend this to a friend

Through the BetterHelp website, I've received some of the best counseling of my life. The process of writing out any issues that are being dealt with, and then receiving thoughtful, carefully worded replies has proved more helpful than I could have ever imagined. Real change has been made possible.

Additionally, the process of being matched with the counselor who best suits your needs is superb. I work with Robert Beckett, and we have formed an exceptionally positive and productive relationship, although he lives in another country and time zone. I highly recommend this service, and especially Robert himself.

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is just that. "Better help" for all. It’s a great way to be assigned a certified counselor to assist with your specific needs. The counselors assigned are wonderful and are there whenever "you" need no matter day or night. And most of all, it’s "confidential!" I would highly recommend!

Bottom Line: Yes, I would recommend this to a friend

I first used BetterHelp a few years ago. I had always had traditional face to face counseling in the past when I needed help sorting out my problems. I found BetterHelp very supportive. My counselor responded to my notes very quickly (I was going through a break-up and needed to share) and I enjoyed writing things down, and receiving notes that I could re-read. Eventually, I found myself in a good place, and I took a break.

I returned just a few weeks ago. I have a new counselor who has expertise with my new issue (leaving a job and moving--getting anxious). He has not only written, but we have also had an asynchronous call. I think this is an amazing way of delivering great counseling, and I probably will always use BetterHelp whenever I need it.

Bottom Line: Yes, I would recommend this to a friend

My journey with BetterHelp has been an exciting, insightful, and a good one. They have helped me move from my negative and depressed state into a more optimistic, focused, and positive one. I've always felt weak, timid and not good enough but through BetterHelp have realized and seen of a fact, that I can do anything that I set my mind to do by being focused and with the right and positive attitude. It always seems impossible, but they made it easy for me through my assigned counselor.

They have well-trained and professional counselors and the process is easy. I highly recommend BetterHelp. Do not waste another day in that sad and broken state. They are here to give you all the help you need to live your best life.

Bottom Line: Yes, I would recommend this to a friend

My favorite part of BetterHelp and what really drew me to it was the fact that at any time, whenever I needed to, I could send a message about exactly what was going on at that moment. If I was having a bad day, a bad moment, a rough week, I could just drop a line at my convenience and express what I was feeling at that exact moment. My counselor would get back to me in a very timely manner, and we could have a running dialogue. I've been to an actual counselor in the past, who I loved and had a great rapport with, but not being able to just talk to her at the moment I needed to was always a struggle for me. I could be having a rough time, but my appointment wasn't for another two weeks, or when I did have an appointment, I had a hard time expressing what I was feeling at that moment in time.

Bottom Line: Yes, I would recommend this to a friend

I had chosen BetterHelp as I needed to start working through a number of personal issues. My counselor, Donald, has been great in allowing me to talk through and begin to find a resolution to a number of personal issues that were holding me back.

Definitely would recommend BetterHelp to anyone dealing with whatever’s going on in their lives.

Bottom Line: Yes, I would recommend this to a friend

I've had great progress with BetterHelp. They aren't miracle workers or mind readers, but my counselor has helped me get in touch with parts of me I wasn't fully in touch with before.

I'm sure in-person counseling is the best, but having the convenience of sending a quick message when you are thinking or reflecting on something is a huge plus, and totally beats going to an appointment while drawing a blank!

Bottom Line: Yes, I would recommend this to a friend