BetterHelp Reviews - See What Customers Are Saying

I didn’t like the counselors. If they don’t like you they will show their attitude. They are not trustworthy and righteous people.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

The therapist was pretty good at listening to what I needed and corresponded to my message, which really helped a lot. She asked me to make a few tests and suggested a few therapies that could help.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was recommended to me by a friend and has been very efficient in finding me a therapist and the therapists have been very kind.

Thanks.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I truly believed that I didn't need any therapy, however, I reached out and had nothing but a great experience. There are options for live sessions as well as individual and or group settings. Highly recommend BetterHelp.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

The therapist you gave me pretty much rescheduled her appointment with me even though I paid. Then the second week I got charged yet she didn’t even show up to the session that she rescheduled. This is totally unprofessional. Do I get a free session?

Bottom Line: No, I would not recommend this to a friend

It is a very affordable help, available online. They will match you with the right therapist. Everything is confidential. You do it in the privacy of your home. Why not take advantage of this? It helps me to resolve personal issues. When you face stress, you may have trouble managing it on your own.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I've had my eye on BetterHelp for a while before finally feeling like I couldn't put the pieces back together myself and being truly at a very decisive moment in my life.

I took the leap and haven't regretted it once. I am so thankful for this service that allows me to work on my mental health and stability in an environment I feel safe in and with professionals that truly hear me and work with me.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I loved it, it was easy to access and I couldn’t have asked for a better therapist. Thank you so much. To be honest, I didn’t realize that I was still grieving I thought I was done. I also learned a lot about myself and how to react less!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

I found my experience with BetterHelp to be very easy for me to use. I am very quiet and it takes me a long time to open up to someone, so when I met my doctor, I felt very comfortable speaking with him.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I’m a mom of 2 girls and I had my children 13 months apart so it’s safe to say that life moved pretty quickly for my husband and me. I’m so happy that I found BetterHelp, especially being a mother that works from home, it’s easy to set up a virtual appointment with a therapist from the comfort of my home. I’ve had a great experience so far and look forward to my next few sessions.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

My BetterHelp therapist has been an absolute blessing in my life! She is engaged and engaging, offers wonderful insights and suggestions, and has a delightful personality. When I began this journey I was depressed, overwhelmed, and burdened. Working with her (even though only for 3 months) has lightened my load, given me new perspectives and approaches to dealing with life's challenges, and left me excited to tackle and be victorious over each challenge and in each part of my life. Thank you, to her and to BetterHelp for connecting us!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I would not have gone into therapy if it wasn't as convenient as it was with BetterHelp. I have been matched to a therapist that met my needs within 2 days, and have not had the need to change her (although that is possible).

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I had a great experience on this platform. There are classes that you can attend online and all through this app. The therapist who helped me was very kind and professional. Overall, it was a great decision to give it a try. It's worth the time.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have dealt with anxiety, panic attacks, and depression a lot throughout my life and I wish I would’ve sought help sooner, especially through BetterHelp. I was matched with an amazing therapist within 24 hours and within a month so far I feel like I know myself and my body a lot better. My therapist one hundred percent prioritizes me and my needs and is always there at any time of the day to help me cope with my issues. I truly appreciate my therapist so much and love that she has really made me rethink a lot in my life, especially to make myself a priority and to do more things for myself and not always for others. Overall I just really recommend BetterHelp because it’s extremely accessible and will just make you feel so much better. I wish I joined a long time ago!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I am very pleased with this service. It helped me reconnect with my old therapist. Although I can no longer see him in person, I feel our phone calls are still very helpful.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is one of the best counseling I have received out of the several I have tried. It's very easy to use.

I was given many opposition to choose from when looking for a therapist. BetterHelp gives detailed profiles, which include a picture of the therapist, their work history, what they specialize in, education, experiences, and personal information about themselves.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

Very helpful. Traditional therapists are very expensive and they are always busy. With BetterHelp you have a variety of therapists available. Also, they have sessions almost every day of the week. It is so easy to book a session.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Perfect for the person whose life is hectic, busy, and stressful. Sometimes making time for yourself is difficult, BetterHelp removes that difficulty.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was the perfect venue for this first-time therapy recipient. I started out with phone calls but then found that my Weekly Webex-type meetings were convenient and comfortable. It took a few tries for me to find the right therapist for me, but I found a gem! This was the kindest thing I’ve ever done for myself!

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

This therapy facility has done what they’ve set out to deliver…superb service. My therapist is by far the best I’ve been engaged with. He goes out of his way to make certain that the therapy is conducive in a positive manner.

There are absolutely no quarrels on my behalf of the services rendered.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Except for the occasional technical glitches, which may or may not be a reflection of the service, BetterHelp has been the best option for therapy for me. I'm having a much better experience using this product than physical in-person therapy.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

The professional suggested to me was perfect for my situation. The therapist was available for chat and weekly video calls. She was very professional, kind, and patient.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I missed a lot of sessions. I am scared and hate talking about my problems because right now, I have alot of them, I don't know where to begin some days.

But after months and months, and a lot of money paid for sessions that I never attended (which is my fault, I see that), I feel more comfortable with my counselor and am grateful for the sessions.

It would be nice if BetterHelp allowed more than one group session a week and didn't charge so much for each missed one-on-one sessions, because even though it's my fault for missing them, being unemployed and feeling hopeless and depressed every day, it doesn't make coming up with $65 a week easy and sometimes, it is just really hard. These sessions help.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I had never had therapy before. I didn't know what to expect. I was assigned to Madison Gruenwald and am so grateful! I never realized I could make so much progress in such a short amount of time.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

My therapist Angela M. was 40 minutes late for my very 1st session. My 2nd session was good. My 3rd session she was over an hour late. She rescheduled the 3rd session for later that day at 6 pm. I waited for another hour and she never showed up. I messaged her under urgent while I was waiting. She never replied back.

A week later, I had my 4th session with her and she was on time and yelled at me for messaging her under urgent. She said for me to get another therapist and she wouldn’t let me speak. When I tried to tell her that she had an appointment with me that she rescheduled because she was too busy for my original appointment with her she hung up on me before I could say one word.

I couldn’t believe that she hung up on me. I can’t believe that I paid for this. I’m not sure if she never read my messages and completely forgot she rescheduled our appointment. I have no idea because she hung up on me and I never got to speak.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

I was matched with Patricia Lord, I came to therapy after having my first child. Life looks much different than I expected with a new baby. Learning more about how past behaviors and beliefs are affecting me as a new mother is great to change the path for my children.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I am so happy to have found BetterHelp that offers online therapy sessions. I found my current therapist with ease and it feels like a very good fit. I like that I don't have to travel, which not only saves me time, but being online affords a more relaxed experience, I am home, I don't have to dress up, find parking, etc.

The BetterHelp platform works well most of the time, though for some reason the camera and audio calls do not work on some of my devices. BetterHelp support is very helpful and kind, when this happens and will credit me that session. BetterHelp offers a great service to humans in distress and can reach anyone who can get access to the Internet. Thank you, everyone involved!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend