BetterHelp Reviews - See What Customers Are Saying

My wife of 45 years passed in September 2022. As you can imagine, I was a complete mess trying to manage the funeral preparations, meeting family and friends, attending the interment — it was overwhelming. A friend told me about BetterHelp and I saw a TV commercial about it. I figured, "Give it a try. You can always cancel."

Five months later, and I am actually managing my grief; it is NOT managing me. That is all thanks to my BetterHelp therapist. She listens carefully, and she creates an environment of safety and inclusion. She appropriately challenges me, always respectfully. The best part is her "homework" ideas — she always gives me something to work on during the week. I've made some great process with her so far.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Overall, I’ve done therapy for 12 years. I’ve had all kinds of screwballs try to screw me up! But I like this because I’m not stuck with a screwball that assumes my whole personality is me expressing my issues in therapy, I can express myself then feel comfortable enough being myself, because this app is practically 24/7.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

As a person who has struggled with treatment-resistant depression and anxiety, getting out of my comfort space for therapy has been a challenge more often than not. I also live in a rural area and had to travel more than 50 miles to professional mental help in the past. Online talk therapy has been something I’ve needed for more than a decade and I’m so fortunate for it now. Talking to someone in the privacy of my own home helps me to be more focused and relaxed, and I get more out of my experience this way. Try it, it might be just the thing you’ve been looking for!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I found BetterHelp a great service to use. It’s incredibly easy to use. My therapist is absolutely great and highly skilled. The service is so much cheaper compared to the service I would have in my country.

BetterHelp helped me also to have discounted sessions based on my salary and on 3-month membership. My therapist reaches out to me even during the week and cares about how I am doing. She sends me plenty of material to work on it.

What else can I say? I feel the love.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Since beginning with BetterHelp, it's been easy to get a therapist, contact my therapist, and resolve some of the ongoing issues that I have because of a PTSD experience. I'm looking forward to getting better and becoming myself again.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is such an amazing platform that has helped with overcoming so many different obstacles. Their customer service is wonderful and their budget team helped me get the help I needed without breaking the bank. I have already recommended BetterHelp to many others and will continue to do so!

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Francesca seems great. I'm looking forward to continuing therewith her. I am looking forward to the future. I don't really know what else to post as this was my first session.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I love being able to have video sessions with my therapist. But, if need be, I can switch to an audio session if necessary.

The best part is being able to message her any day of the week. She gets right back to me. There are times when waiting a week or so until your next session just doesn't work. The messaging part of this therapy is worth so much.

I get reminders when it's time to write in my online journal. Even when I have to make myself write, I always feel better afterward.

Scheduling appointments could not be easier. When life gets in the way, I can reschedule online and send a message directly to my therapist.

Length of Use: 6–12 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp did a great job of matching me with a therapist with knowledge and experience in the areas I needed. The format is easy to navigate, and communicating is easy. Would recommend!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Having a BetterHelp therapy session is an overall help in getting through life. I come home from work and relax and learn about how to better myself. It is so good for your mental health.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I have been in therapy before but this has been an excellent experience. The screening process works and you will be set up with a therapist that suits you. I like the "zoom" format and I hear from my therapist between sessions to see how all is going. I feel I have made good progress and quicker than I expected. I appreciate the homework and the conversational format, not a person just listening and not reacting.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is exactly that. It is easy to use and so convenient that you can always make it work with your schedule! You can go through and tell them what you need and they recommend a therapist that focuses on your needs. From there, you pick and schedule. You can change at any time as well.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It really helped me turn my life around. And my life is hectic. I'm a single mom with a full-time job, and scheduling this around all of the errands I have to do is wonderful. I really would recommend this app to so many people.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I honestly didn’t think it would work for me, so many fears of being passed around to different therapists and not getting the help I need. I was matched up with a great therapist and is the best experience I had EVER had going to therapy. Love not having to check into an office or seeing other people I now heading to therapy. It’s private, no stress, and actually is helping me tremendously.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp does a great job of connecting you with therapists that fit your needs. I tried finding a therapist on my own for months with no luck, and BetterHelp found a great connection for me in a day.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It's a great service that is up to date with people's convenience of technology and time. Great support team for customers and great selection of qualified therapists. I love how it encourages you to keep trying and engaging with the right therapist for the right options.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp was an option for me when traveling to find a counselor was too much of a hassle. The convenience of BetterHelp matching you with the proper counselor saved so much time on top of being able to take video sessions in the comfort of my own home. I recommend BetterHelp to everyone. I believe, even the best parts of our lives, need to be shared with a counselor to appreciate the positivity and not just the low parts of our mental health.

Length of Use: 2+ years

Bottom Line: Yes, I would recommend this to a friend

I have had a mostly good experience with BetterHelp. It's helped me get back on track and improved my mental health by a lot over the last few months.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Therapy via the BetterHelp app has really helped me learn those coping skills needed to move forward in my life and helped me understand my thoughts and feelings.

Using the app was great as you could book sessions easily, book group sessions if you like to, and it gives you different ways of communicating with your therapist.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

I had an amazing experience with this app. It fits to my lifestyle by offering therapy via text message. And also thankful for the therapists that I met with and how quickly I was able to develop a positive report. She was very helpful in any area that I wanted to discuss and offered great techniques for me to use while not in therapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

It’s been great so far, looking forward to more sessions! It has been easy to set up, affordable, and I was matched with the perfect therapist.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I really enjoy this experience mainly for one reason. I can access my therapist from anywhere. I can drive to my favorite trail and still receive a connection to access my appointment. This provides privacy, especially since I live in an environment where most don't understand the need for therapy and are not supportive of it.

However, the con to BetterHelp is that you do need some form of internet connection and not everyone may have access to a smartphone, computer, tablet, etc. My experience with my therapist has been quite smooth, since BetterHelp allows each therapist to provide a detailed description of their practice style and specialties, for the client to choose from.

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend

I’m a private person and chose not to see a therapist in my own country. Being so busy I just did not even want to think of a face-to-face talk. BetterHelp allowed me the choice to decide how I wanted to conduct my sessions, and there is always the chance to reach out via text to my therapist, which I totally appreciate.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

BetterHelp is a great therapy service. I was matched with an amazing therapist very quickly after registering. I like that the company has different therapy formats to choose from, such as video, chat, and telephone. You can even text your therapist with regular or urgent messages.

BetterHelp has been a positive experience for me. I highly recommend it to anyone open to psychotherapy.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I think BetterHelp’s online platform is clear and easy to navigate. I love how they match you with a therapist of your choice by first asking you what kind of therapist you’d like.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I'm so happy I've made a decision to better myself. In the beginning, I was feeling overwhelmed by all the factual realities presented. I want to heal, I needed to heal from so many things that I used to think were not a part of my present life's moments. I was wrong, I am okay admitting I was wrong. The single best decision of my life so far. I've finally found a place where I can open up. I now know that not being okay is okay, and I no longer feel the need to hide anything I've gone through. I'd push people away from not knowing how to let love be given, and wonder why I have nobody to talk to. The first moment I felt like I was a person who didn't need any help, I'd never ask for help, I'd even be uncomfortable accepting help from anyone who tried to be there for me. I'm not sure why, I am sure about the facts of the life I live being the most important part of the life I used to call as a finger-pointing, blaming man that chased away anyone that loved me. It's hard to express my feelings to anyone.

By the third week, my therapist had the feeling of being overwhelmed dissolved, and then I was able to know that I'm doing this for a really good reason, I am that reason. I'll always be able to make a better decision mentally and then give better words as the only thing I used to take for granted and force onto others. Now I know I was the problem, and BetterHelp is the solution. I'm so happy to be able to express myself without worry, I am doing it in a way that I used to call into question. Now I can look at myself and see if it's me who I need to call into question.

I've been attending sessions for four weeks now. That's three more weeks than I imagined possible. And now, I'm not stopping until I receive all the help I can get. Thanks to BetterHelp. Thanks to my own decision, all it took was giving it a chance, and now I'm going to heal all the troubles of my past that keep lingering into my present life's moments. I am grateful for the professionalism and empathy that I am receiving and wouldn't want to get it from any other place, BetterHelp is giving me what I have never been given. The chance to know my feelings are important, and I am important too.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I have been so grateful to have been able to receive therapeutic assistance from BetterHelp. It is a great service that offers life coaching services for a range of issues. I have been able to manage and deal with issues that have held me back with the help of my therapist, BetterHelp resources, and as an added bonus, you can access groupinars on particular interest topics!

Length of Use: 1–2 years

Bottom Line: Yes, I would recommend this to a friend