Carvana Reviews - How It Works, Warranty, Financing, Returns

Carvana is a scam who takes you through so much stuff just to harass you every second. I was told to send in a paycheck stub, which I did, and then I was told to send in cancel checks. I went to my bank and they said I would have to go to my employer, which I did, and they gave me what they had I sent it to Carvana, and they sent me an email saying they couldn’t verify it and underwriting that they are not moving forward with me...what? I have been dealing with them for 5 weeks and every week is something, you guys never call my job or anything. The CEO doesn’t care either. I reached out to him and he had someone from customer care named Jasmine call and tell me not to call him anymore because he is too busy. What type of company is this? I suffered 3 seizures dealing with this and I told them this and their answer was they DONT CARE.

Bottom Line: No, I would not recommend this to a friend

On 6/2/19 my vehicle was delivered with no problems. On 7/10/19 I ask Carvana for an update on registration because nothing appears to be moving forward. On 7/12/19 they respond there will be a 2-week delay. On 7/16/19 my temp tags are expiring, I ask them for a new tag or rental car on 7/12. On 7/15 they reply to ask in live chat for a rental because my state will not allow a new tag. The rep on live chat says they have thousands of people waiting on late registrations and cannot provide a rental. Now as of tomorrow I will have no vehicle legally able to be driven and will be making payments for it to sit in my driveway.

Bottom Line: No, I would not recommend this to a friend

I was looking for a nice car with low mileage and great condition. I quickly found it and before I knew it, it was delivered to my home in Memphis.

Great car and I am a happy customer. Everyone I interacted with at Carvana was nice and helpful. I’ll be back.

Bottom Line: Yes, I would recommend this to a friend

It is now July 12th and I still don’t have the registration for my car. They guaranteed me last week that I would have it by today. Contacted them today and they said they will look into it next week. There is no urgency on their part to rectify this situation THEY have put me in. If I do not receive my registration by Tuesday I will seek legal council and post the proceedings on social media so the next person they rip off will have an easy tact to during them for their negligence.

Bottom Line: No, I would not recommend this to a friend

I am so disappointed with my company. I ordered a 2013 Volkswagen Beetle that was delivered to my house Saturday morning. After signing my paperwork I went to start the vehicle for a 3rd time and my check engine light came on, left window squeaks when rolling it down, right mirror did not work, and my keys fobs kept unregistering. Oh yeah, and the hubcaps were broken. All of this happened when I was supposed to be driving to New York for a family emergency. Completely inconvenient, and I also had to buy full coverage car insurance for a vehicle that ended up having to return. Don’t waste your money or time. I told all of my family and friends to stay clear of the headache they would be bound to receive with this company.

Bottom Line: No, I would not recommend this to a friend

The good parts: The financing process was easy, I received more than expected for my trade-in and the vehicle was delivered on time. It should be noted that the delivery driver knew nothing about the car and was not able to answer any questions.

Carvana provides seven days to test drive the car. I had it inspected by a local dealer and they discovered that all four of the wheels were bent. After speaking with Carvana, they advised that the wheels would be fixed and asked for the estimate from the dealer which was provided via email. I elected to keep the car based on Carvana's process

The repairs were then turned over to Silverock (their "warranty" company) and they are not guaranteeing that the repairs will be covered despite Carvana saying that they would be.

After multiple contacts attempts via email and chat, Carvana has not responded with any sort of answer. Silverock did respond with two automated responses that their claim was closed because the issue was resolved.

Please don't believe the commercials on TV.

Please expect the customer service experience to be painful.

Bottom Line: No, I would not recommend this to a friend

So I have since dropped my vehicle off at the body shop to begin the cosmetic repairs, I reached out to Carvana who is paying for a rental vehicle until at least Friday although the body shop is projecting my car to be done on Monday, they did indicate I can contact them to get approval for additional rental time, but I'm dreading the wait time as it seems once you are past the 7-day "trial" period, customer service becomes somewhat unreliable. Even using the online chat feature seems to take over 30 minutes to get an actual advocate to chat. I was originally told that they had the car rental set up through the 15th but then when I got the email it was only good until the 12th.

My recommendation is that if you are unable to get past any undisclosed cosmetic issues, swap out the vehicle within the 7 day trial period vs having to have work done on a fairly new, low mileage vehicle.

Bottom Line: Yes, I would recommend this to a friend

Carvana tried telling me I had 100,000 more miles than what I have (“according to registry estimates” they said). It didn’t matter after all my trouble, because they indicated they don’t service my area (Maine).

Bottom Line: No, I would not recommend this to a friend

We thought we would give Carvana a try since we were getting a car for a son out of state. Every step of the way in the process there were hoops to jump thru or wrong information given. The car delivery was not on time. The paperwork had to be redone 3 times. The registration took forever. Had to drive with expired temp tags for 2 months now. The plates have not been delivered after 2 attempts. Now have to waste more time at the DMV. We have wasted so much time on the phone just trying to actually talk to someone and then to be told they can't help! Had to replace a tire after only having a car for two months (I know, wear and tear). We have bought several cars now, and are aware of how it works. Carvana, bottom line, doesn't have their act together and doesn't care about its buyers!

Bottom Line: No, I would not recommend this to a friend

I bought my car and picked it at Warrensville Heights, Ohio. Not far from home. No problems at this time. Car has some tires issues. Not sure if it’s going to be covered but everything else is ok with it.

It’s a VW 2016 Tiguan. Fits my needs hoping it will be a good purchase.

I read a lot about the car and went to different dealerships to see what they offered with my credit. Nothing was better than Carvana. So I took the chance and I don’t regret it.

Hoping car lasts at least 2 or 3 years with us. It fit 3 kids, two car seats in the back, and a 10-year-old.

Car has low mileage and nice interiors. Cheaper than any other dealership I went and the better part is I got approved having very bad credit!

Bottom Line: Yes, I would recommend this to a friend

Attempted to sell my 2011 Outback. After 2 weeks, I gave up. They ask for a copy of the title - I scanned and sent. No good - they wanted it in COLOR! Titles in my state are pretty much black and white!

And they use false advertising - their ads all claim that you have the choice of dropping it off or they will pick up. SIX TIMES I attempted to schedule for them to pick up, but the only choice I was given was to drive it to another state and drop it off!

I gave up - and I may file a complaint with the FTC and their state attorney general for their illegal false advertising.

Bottom Line: No, I would not recommend this to a friend