FabFitFun

If I could give this company less than one star I would. I gave this as a Christmas gift to a family member and we are totally disappointed. The products have not been as described and disappointing, to say the least.

Of course, it is auto-billed for the next year without any advance notice. I went to cancel the subscription (within a week of the renewal charge) and after a long wait period and confirmation of when the reimbursement would show up on my credit card. I was credited with...only 75% of the annual charge!

This company is unethical!

I'm suspicious of auto-renewals to begin with and this just confirms.

Bottom Line: No, I would not recommend this to a friend

I find FabFitFun to be shady! For example, I referred a friend but she used another code so I didn't get the $15.00 referral bonus even though I was the one who told her all about it and customer service was less than helpful. Or the starter box was sent to my elderly mom before she got her "starter box" which they charge $10.00 for they charged her $49.99 for a full box and said she didn't cancel in time but she was still waiting on a starter box to see if she even liked it. I had a friend who I referred and she signed up for the annual superscription and they charged her the $49.99 plus the $199 subscription fee. The whole billing process is such a joke. I will never refer a person to them again nor will I renew my subscription.

Bottom Line: No, I would not recommend this to a friend

I was excited to try this service and received a $200 gift code for Xmas. A 1-year subscription was $179.99. When trying to use the code online, I was asked to enter credit card information. I didn't want to enter my credit card since I had more than enough gift money to cover the year but was unable to process the transaction without it. So I called the customer service line. They would not allow me to use the $200 without taking my credit card info. They said that if I wanted, I could give them the info, and then cancel immediately, but I HAD to give it to them in order to cash in on the gift code. DOES THIS MAKE ANY SENSE? Why should I have to give my credit card information for something that is already fully paid for? They stated it is a subscription service and they need to be able to charge when the gift card runs out. I say you just stop sending product when the gift card runs out! I asked to speak to a manager and they gave me the runaround saying they were all busy, they would say the same thing, they are on the other line, etc. etc., and then when I persisted, suddenly they had all left for the day but they would "call me back." I would NOT recommend this service to anyone. I'm actually going to call my friend and have her call and cancel the gift card and get her money back. I tried to do that on the phone too but they needed her credit card number also...as if I would have her credit card number. Terrible company and terrible experience.

Bottom Line: No, I would not recommend this to a friend

This place is a scam. I could not believe when I received a box, the items looked USED. Some of the lotions had the seal broken and nicely "patted down". The stuff was crap. And when I tried to cancel and get a refund, the rude people at the impossible-to-get-ahold-of customer service told me they do NOT GIVE refunds. Do not use this company for your beauty box.

Bottom Line: No, I would not recommend this to a friend

Wife subscribed around August 2019. I read reviews and told her to cancel the subscription, which she did in October 2019. I have an email from the company confirming and saying there would be no further charges. Lo and behold, March 2020 there is a charge to credit card for almost CDN $100! I log into wife's account status is marked "Seasonal: Active." We deleted ALL of her account info last year and the fields were still blank, including credit card info, and yet the last four digits of the card still appeared above the box. You can edit all you want but edits do not show up. I contacted the company and was told "...I can see here that your subscription has been reactivated on March 23rd, 10:26 AM PDT. Once a purchase is made it is considered final and non-refundable." Another email told us that a package was on the way and that the company was not set up for returns - hahaha! Was offered a 50% refund if we kept the box, or send it back for a full refund (wait - you aren't set up for returns, right?). Will likely end up having to keep the box since I don't trust them to refund in full if we send back. I will THEN have to get new credit cards issued since I KNOW this will not be the last time they try this stunt. BTW the company is "based" in the USA but emails come from the Philippines.

Bottom Line: No, I would not recommend this to a friend

I have subscribed to FFF for 3 years. I had, for the most part, been happy and felt like the products, even if they weren't for me, were worth the money. My Winter box was kind of crappy but I was optimistic. I got my Spring box today and just contacted them to cancel. I got a box worth of crap I would never have purchased for anything. I wonder if the company has been bought out? I sent a message to the customer service rep who responded with a condescending and rude message to me which made me cancel immediately. I am going to try CAUSEBOX, all of my girlfriends have canceled FFF and now, so am I.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I've been a customer for years and always enjoyed my boxes. Some were awesome and some were, well, just ok. But overall it was worth keeping my subscription.

I then began doing add-ons and ordered a LOT! I ordered an expensive item for Christmas that was to be shipped in a month. They charged my account immediately.

When a month went by with no item I contacted their customer service who was NOT helpful and they actually disconnected. I waited a few days and called back. This time I was told they would look into why my package wasn't shipped and get back to me. Waited and no follow-up.

I contacted them a third time and once again was told that they would get back to me but they can't refund "drop shipments" because they don't ship the packages and they would need to work with the seller. The seller was FabFitFun! I have no idea who they contracted with but I purchased an item from FabFitFun and my credit card was charged by FabFitFun.

They never got back to me so I had no choice but to dispute my credit card charge! Time runs out on disputing nonreceipt of items! Once I disputed that the item never shipped they went in and canceled my membership. I'm actually glad about that because I no longer wish to support a company that has such horrendous customer service and takes zero responsibility for packages never being shipped!

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

I have subscribed to this program for a total of four boxes (annual subscriber). The first box was so neat and had a lot of fun, quality, items. After that, the boxes grew progressively worse in both content and quality.

I was already quite dismayed with how few items were made in countries where workers are treated ethically, but last Autumn, when it was time to make my choices, over 85% of the offerings came from China.

I made my choices and waited for the box. When it arrived, what FabFitFun chose to put in the box, along with what I requested, absolutely stunned me! The plastic jewelry, which was chosen by FabFitFun, not me, looked like something you would put in a favor bag at a pre-K birthday party. One item I chose was a woven tray and it is exactly what I hoped it would be.

One quality item out of the whole box is not how the program is described. They also try to get you to buy "bargain" items in their pre-order sales. Not bargains and, in many cases, not quality items. Simply put — not worth the price.

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend

The customer service is horrible. Shipping/transit times are horrible. It takes weeks to receive the boxes after they tell you it ships. The boxes don't actually move for at least 2 weeks after they tell you it shipped. They tell you they are working on it, but there has been no improvement in over 2 years. I have given up and have canceled my subscription due to lack of concern by this service.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Do not subscribe! And if you do, do not order add-ons! I’ve ordered add-ons twice. First time, the order never arrived. They issued credit only. For a specific sale so if I missed it, I’d be out of luck. I didn’t. I ordered another item. THAT DIDN’T ARRIVE. I’ve waited a full month for a refund of under $30. Not to mention that you can’t call anyone. Everything is texting. I’ve NEVER experienced worse customer service in my 53 years on this earth.

Bottom Line: No, I would not recommend this to a friend

I've been an annual subscriber for a year now - and I have a few comments on this company. I loved the fact that I could get full-sized products to try out and I've found a few items to incorporate into my daily routine. However, I've noticed a few issues - each seasonal box gets smaller and smaller, each box has 2-3 items I'll never use, I find the products are becoming less valuable, and the customer service at the company is horrible.

An example of declining value, I received a Vince Caputo tote, which was totally poorly made.

An example of canceling the service - the subscription is automatically paid without notice, so if you don't want the service any longer, you better cancel on an off month or you'll have trouble.

Bottom Line: No, I would not recommend this to a friend