FixMeStick Reviews

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FixMeStick

Overall Rating

4.3

697 Customer Reviews

Summary

FixMeStick is a plug-and-play USB device that is intended to remove viruses from your computer and optimize it for speed. See How customers are reviewing this product.

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Customer Reviews

4.3 Stars out of 697 Reviews
5 Star:70% 4 Star:11% 3 Star:3% 2 Star:4% 1 Star:10%
84% Recommend This Product
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Posted on May 9, 2019

Stick became unusable

By John B., Toronto, Ontario, Canada, Verified Reviewer

Worked great on three computers, as advertised it wiped out most if not all verified infections on each device. However, on the last device, it pulled a nasty and copied everything to the hard drive from the stick and rendered the stick unusable and not detected when plugged in. Also the files that the computer copied to itself were useless, the EXE file wouldn’t do anything either, so whatever happened the copy that was made without my input was corrupt and the USB stick nonfunctional. I wish there was a way to protect the USB stick from being tampered with by the system or whatever attacked it.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on May 14, 2019

FixMeStick

By Nina M., London, Ontario, Canada, Verified Reviewer

It works great! I really enjoy the control I have and how it eliminates errors and protects my PC.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on May 16, 2019

Not too pleased

By Wayne H., Craven, Saskatchewan, Canada, Verified Reviewer

I ran the stick. It told me I had infections in my computer, so I let it do its thing. After it was done I haven't noticed any changes in my computer. So I guess the serious infections it said I had weren't so serious.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

May 17, 2019

Hi Wayne,

Thanks for reaching out. If you're not noticing any improvement in your computer's functionality, even after FixMeStick removed threats, the issues might not be virus related! Send an email to our support team at support@fixmestick.com and we'd be happy to take a look for you and recommend the best solution for you.

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on May 20, 2019

FixMeStick Support should listen more to their users

By Lilia S., Ontario, Canada, Verified Reviewer

Hello,

I used FixMeStick for the first time recently as I had a number of issues and I suspected I had some viruses and some type of malware the was hijacking my Google searches and automatically re-directing them to "Bing" - this was VERY ANNOYING.

I run the FixMeStick and the report was that all viruses and malware were fixed. Great! But, when I started my laptop again, the problem with "Bing" hijacking still persisted.

So, I tried to fix it manually by setting "Google" as the default browser in all settings with no success. I searched the web and there were many others having the same problem and the only thing everyone said that it helped was to use an SW called "Malwarebytes". Its a FREE application that actually did the job and I am back to normal now.

I reported this to FixMeStick customer support and recommend to look into upgrading FixMeStick to do what "Malwarebytes" did for me and I got back a generic answer saying that I need to look into settings and can be easily fixed. What?!

This was a VERY BAD answer! I am not a "dummy," I know how to adjust settings for my browser! Your support should "listen" more to what users are saying - I pointed that if the FixMeStick cannot do what other applications do, you guys will lose your reputation and you know what this means - no sales.

BTW, I am in Marketing with a background in high-tech and trying to help - your product idea is great (that's why I bought it) but you need to execute it better. Support is everything for your success.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

May 23, 2019

Hi Lilia,

Thank you for reaching out to us. We appreciate this kind of feedback greatly. I looked into your correspondence with our agent and will pass this along to her and the rest of our support team. It is possible that the FixMeStick missed it and we normally will resolve those issues for you through a remote connection. While in your case this was likely malware, it is possible that the settings are changed due to malware (that the FixMeStick removes) and simply setting them back is a correct step to resolve the problem fully.

Thanks again for your comment and please do not hesitate to reach out to our support team should you have any more questions or concerns.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on May 22, 2019

Removed several files, computer still has problems

By Jan N., Florida, Verified Reviewer

Ran 3 hours and found 2 files malicious. Removed files and ran again. No files 2nd time. Computer still locks up with Google Chrome fatal error message. Norton virus continues to block attacks on the computer but malicious software still seems to be hindering computer operation. Must be further malicious software causing google chrome to lock up. I am sure a scam, I get the message to call Google Chrome help desk. Three-finger restart, the computer and virus attacks continue. I will continue to search for a fix. I am considering reformatting computer and starting over. Neutral on recommending use by a friend as it did work as advertised and removed 2 files but the computer still has problems. Google Chrome locked up again writing this review.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

May 23, 2019

Hi Jan,

Sorry to hear about your continued computer problems. The FixMeStick did find and remove viruses that were installed on your computer, however sometimes when the virus is attached to your web browser (i.e. not installed on your computer) it won't go away until you reset your browser.

Please send us an email at support@fixmestick.com, we'll be more than happy to do all that for you and make sure your computer is running properly!

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Jun 3, 2019

Time wasted

By Don M., Alberta, Canada, Verified Reviewer

The FixMeStick did not do anything but highjack my desktop computer for nearly a week. Contacted customer service, they had me try multiple things and still nothing but a highjacked computer. Don’t waste your time and don’t waste your money on FixMeStick. Does absolutely nothing but waste computer time.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jun 4, 2019

Hi Don,

I'm sorry to hear the FixMeStick did not work for you. We have processed a refund for you and we do apologize for your inconvenience. We are constantly working on software updates to minimize situations like yours. Please let us know if there's anything else we can help you with.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Jun 4, 2019

President ComputerMart Inc

By Richard S., Hutchinson, KS, Verified Reviewer

I'm very disappointed in all the sell ads and junk ads that come up while using the software. I run virus scanners after running the FixMeStick and found many viruses, spyware, and adware that the stick missed. I'm not sure if I can rely on this software for my business. I'm a little disappointed in that I was going to rely on this software to speed up my cleaning of computers, but not sure if this is going to work.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jun 14, 2019

Hi Richard,

I'm sorry to hear that you are disappointed in our product. If you are ever concerned that FixMeStick has missed something on your computer, don't hesitate to reach out to us at support@fixmestick.com. Our agents are more than willing to take a look and resolve anything for you! Regarding the ads, we do periodically recommend products that we believe will enhance your computer security and provide added benefits that complement what the FixMeStick does. I'm sorry you believe them to be spammy, I will pass this feedback along to my team!

Please let us know if there is anything else we can help with. You can also contact us by visiting our contact page: https://www.fixmestick.com/contact/

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Jun 4, 2019

Lost stick

By Douglas C., Belvidere, IL, Verified Reviewer

I sent in an email stating that I had misplaced my FixMeStick and what would the charge be to replace. The following morning I received a reply from Linda L that there would not be a charge and she just needed my address to send the new stick.

To find a company like this that makes such a great product is and is willing to help is very rare these days.

Thank you Linda.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jun 6, 2019

This PRODUCT is the BEST

By Rory M., Guelph, Ontario, Canada, Verified Reviewer

The FixMeStick is an excellent product, fast easy to use, did a great job of cleaning my laptop. Before I bought the FixMeStick my laptop was slow and sluggish, now it's lightning quick.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jun 6, 2019

The best way to clean your computer

By Patty-Anne L., Victoria, British Columbia, Canada, Verified Reviewer

I lost my FixMeStick and they replaced it. If it is outside your computer. Other programs are on your hard drive and the virus turns them off first. Being outside the computer it makes it impossible to turn it off. You will never regret buying FixMeStick.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jun 6, 2019

The wow factor!

By Corey L., Maryland, Verified Reviewer

Had an issue with the product. When I made the company aware, they automatically sent me a new device with me asking. The company was very responsive, addressed my needs, and took the initiative to be proactive and problem solved quickly.

I highly recommend this company. They have great products and services. The quality is top notch.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jun 8, 2019

FixMeStick issues

By Irving B., Montreal, Canada, Verified Reviewer

My FixMeStick was not working and I could not do a scan of my computer. I got in touch with the company on their website through their chat, and I was quickly helped by a very friendly rep by the name of Tia. She solved my problem immediately and the USB stick started working again. The only problem I now have is that the company no longer has a telephone help line and everything must be done through the online chat. This is not always practical, especially if you are trying to work on the USB while chatting, or if your internet is down. I really wish that they would reinstate their telephone help desk!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jun 10, 2019

FixMeStick experience

By Bert N., Newfoundland and Labrador, Canada, Verified Reviewer

I need assistance renewing my subscription for FixMeStick and I found it in Linda L. Thank you, Linda, for your wonderful professionalism in providing me with a great discount so that I could renew. Also, I needed assistance with the scans not being recorded and I found that fantastic assistance from Alexandra who chatted with me online concerning the problem and why it was happening. Alexandra took the time to provide me with the info needed to fix this situation and displayed excellent ability to guide me through the problem. Both Linda and Alexandra displayed a strong desire to be of assistance to me and I am very thankful that these two professionals were the ones I reached and who didn't hesitate to ensure my concerns were answered. Thank you.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jun 27, 2019

Somewhat disappointed

By Joe T., Ottawa, Ontario, Canada, Verified Reviewer

Hard for me to tell how deep the scan was. It came back with no issues as did my free antivirus scan.

Glad I had no issues but my computer is as slow as before and I do not know if or how complete the scan was.

It was easy to use. But again it scanned a similar number of files as my antivirus.

Like I said, glad I had no issues but not sure if this is any better than a free antivirus.

Support is very good with follow up so a bonus point there.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Jun 28, 2019

Hi Joe,

Thanks for reaching out. Sorry to hear you didn't notice a difference in your computer after running FixMeStick. Sometimes, if a virus removal program doesn't improve your system's functionality, it's possible that the problems are not caused by a virus, but rather something internal in your system. Please contact us at support@fixmestick.com, we'd be happy to recommend some options for you and walk you through some steps to get your computer running more smoothly.

Looking forward to hearing from you.

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Jul 9, 2019

Waste of money

By David W., Quebec, Canada, Verified Reviewer

After using your product twice I had to download SpyHunter 5 and it found spyware, Trojans, and many others that FixMeStick missed. Waste of money.

The purpose of buying this product was to fix these issues, which never even found the simplest adware. If I had kept the bill, I would have returned it but thanks for the extra paperweight.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jul 9, 2019

Easy to use!

By Donald S., Nashville, TN, Verified Reviewer

It is easy to use and I was impressed with how well it performed. Didn't find anything on my computer but found some malware on my wife's. Plan on using it once a month.

I would and will recommend FixMeStick to all my friends!

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jul 9, 2019

Unable to locate my FixMeStick

By Patricia E., North Bay, Ontario, Canada, Verified Reviewer

I had received my usual reminders by e-mail to use my FixMeStick and unfortunately, it took 3 reminders before I finally realized that I could not locate it.

I have been in the process of moving and am still living among several boxes. I went through the boxes that it would or could have been with but it wasn't! I have to admit that I was in a panic for not only not being able to find it but also I knew that my computer needed to be cleaned.

I remembered that I had kept the e-mails so I looked up where reach the FixMeStick service office and told them my situation and I received an e-mail right back (within minutes) advising me that if I confirmed my address with them, they would replace it.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jul 29, 2019

Very good product

By Robert H., Gilbert, AZ, Verified Reviewer

Saw this advertised on TV, tired of these company who drains you of your money and figured it was a scam. I went to buy a FixMeStick. No problems with my computer now, the last time this happened it was an overseas company and I was not smart enough to figure it was a scam. The problem was cleared up quickly with the fix me stick. I would highly recommend this product.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 1, 2019

It works

By Nancy S., Pittsboro, IN, Verified Reviewer

After running the FixMeStick I didn't think it had worked. I got several messages that it was unable to clean my computer but after re-starting the computer it works like it did when it was new. I was very frustrated trying to get it to work or I would have given it 5 stars. Keeping my fingers crossed that it continues to work.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 2, 2019

First class operation

By Derek A., Red Deer, Alberta, Canada, Verified Reviewer

To Whom It May Concern;

I have had the pleasure of dealing with FixMeStick, 4 or maybe 5 times. In every instance, the customer support system has been great whether by email or telephone.

In every case, they try to understand the situation and my concerns and did whatever was possible to address and resolve the issue.

In one instance I clearly missed the deadline for the renewal refusal date and so it renewed automatically.

When I contacted them and told them I did not intend to renew they were most helpful in congenial and sent the refund and the following day. Throughout that process, everybody I dealt with this helpful, polite, courteous and friendly.

In my estimation, FixMeStick is a company with high ethics and high integrity. It is a first-class operation.

I have recommended them to others and will continue to do so in the future.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 2, 2019

Problem solved

By Jim K., Surrey, British Columbia, Canada, Verified Reviewer

I had a problem installing my System Mechanic which I deleted by mistake. I got a hold of FixMeStick and Linda was assigned to help me with my problem. In no time at all my problem was taken care of. Very satisfied.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 2, 2019

FixMeStick virus removal

By Deborah C., Conshohocken, PA, Verified Reviewer

I like the FixMeStick, it's easy to use, just plug into the side of your computer and it tells you to go take a break while it runs a scan. It can take a few hours to run, but when you're finished you know your computer is safe and virus free. I highly recommend this product.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 9, 2019

My FixMeStick finally worked after factory default, thanks for the tip

By Jennifer A., North Bay, Ontario, Canada, Verified Reviewer

I tried the process of updating and factory default and my scan finally kicked in after reboot. There was malicious software. There were 4 infections and the FixMeStick cleaned it all.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 12, 2019

Good

By Lottie C., Bowling Green, OH, Verified Reviewer

I am very pleased with the FixMeStick. I would have given it five stars but I have not had it long enough. The people are very courteous, and extremely knowledgeable. I will updated my review as I learn more about it.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Aug 31, 2019

FixMeStick

By Raymond W., Newport News, VA, Verified Reviewer

Great, cleaned up my computer, made it much much more faster. You will find that you don't need a new computer, just need a very good cleaning. I don't know why I have to have one hundred and eighty charters.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Sep 4, 2019

FixMeStick

By Pamela H., Nottinghamshire, England, Verified Reviewer

Please, can anyone help? I have had the notification of delivery of my order...could not be delivered until customs charge of £34.40 had been paid. Think in advertisement maybe this should be added to the United Kingdom site, I would not have order and found something simial in the UK as already expensive, but hopefully will do the job purchased for.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Sep 4, 2019

Hi Pamela,

Thanks for reaching out. We ship from the UK so if you purchased from our website, you should not be asked to pay customs fees. Please email our support team at support@fixmestick.com and we'll look into this further for you!

Best,

Claire

Helpful Review? 1 Person Has Voted

Posted on Sep 5, 2019

Did not clean as advertised

By Joseph L., Oxnard, CA, Verified Reviewer

Used FixMeStick on three of my Win 10 PCs. Claimed to have found and cleaned several viruses on them, but then I re-ran AVG on them and it found more viruses that FixMeStick claims to have found and deleted. Not at all happy with this product and does not do as it claims to. Will not recommend to my friends. So disappointed.

Bottom Line: No, I would not recommend this to a friend

Company Response from FixMeStick Technologies Inc.

Sep 6, 2019

Hi Joseph,

I'm sorry to hear you're disappointed with the FixMeStick and it didn't detect those viruses! FixMeStick doesn't scan web browsers, only viruses downloaded onto the computer (the hard to get ones!) so if AVG detected threats in your web browser, then this might explain why FixMeStick didn't remove them. Please reach out to us at support@fixmestick.com and we'll be more than happy to give you more information, and double check your system manually to see if there are any lingering threats. We want to make this right!

Best,

Claire

Helpful Review? 1 Person Has Voted
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