Summary
Flaviar offers a quarterly subscription program for rare and premium liquors from around the world and lets you sample a variety of flavors without committing to a full bottle. Overwhelmingly positive customer reviews indicate this subscription company really delivers.
Pros
Cons
Posted on Jun 27, 2019
I can't get customer service to help me. I live in a state (North Carolina) that is apparently impossible to send liquor, but Flaviar doesn't warn you before they take your membership. In 6 months I haven't received a single order, but they have taken my money. They like to "respond" on Twitter, Facebook, etc. to publicly tell me they will help me, but I cannot get a response directly.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Jul 9, 2019
Hey Christina,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. The lost tasting box was replaced with a completely new one which has already reached you.
If you need help with anything else, we’re easy to reach at hello@flaviar.com
Cheers!
Posted on Jul 9, 2019
I received this as a gift from my wife. I was very excited. I went online right after I received the gift on my birthday in February. I was supposed to be sent the initial tasting box when I signed up. A few days later I ordered 2 bottles of bourbon. I waited for 6 weeks and had still not received my tasting box nor the bottles I received. I contacted the company about both orders and received the bottles I ordered but not my tasting box in about a week. The bottles were received on 4/9/19 and ordered on 2/17/19. The tasting box was ordered on 2/16/19 and a FedEx shipping label (FedEx number 478231884556) was created on 2/27/2019 and I have still not received this as of 6/25/2019. I am not surprisingly unsatisfied and would strongly discourage anyone from using this service.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Jul 16, 2019
Dear Robert,
This certainly isn’t the experience we want you to have and apologize for the inconvenience caused.
Allow us to provide some insight. Shipping alcohol is an extremely complex process. By now, we are well versed at handling unexpected delivery issues and fluctuations in state laws so there is no disruption in the quality of our service. Right around the time you joined, though, we’ve experienced several such issues at the same time, which has made resolving them efficiently a lot trickier. This, in turn, caused shipping delays, longer transit times, and issues with order tracking.
We see your message in our help desk that one of our agents responded to but you never got back to them. We'll send you another message straight away so please be on a lookout.
Thank you for your patience and understanding.
Posted on Aug 12, 2019
Terrible, or better, no customer service. No phone number to call. Just an email that says they will get back to you within 24 hours. I have been shipping product for over 25 years to customers and never did I experience probably the worse shipping ever, CDL Last Mile. WHAT COMPANY uses a shipping company with a review score of 1.4 stars on Google. I started my subscription around Father’s Day and as of August 5, I still do not have my 1st product.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Aug 19, 2019
Dear Scott,
Thank you for sharing your experience. We are sorry for your disappointment and any confusion regarding the club and its benefits.
Firstly, we know the decision to omit phone support is unusual, but we focus on providing fast and high-quality responses by email, so you’re always talking to a human that can help first-hand.
Secondly, we are so sorry about your experience with the delivery service! Our logistics manager reads through members' complaints with care and consideration and forwards them to the courier services we employ. Furthermore, your order is in transit, as we have confirmed with you and we will send you the tracking number as soon as the courier provides it.
We are sincerely sorry for any inconvenience this experience might have caused you. If you believe your issue wasn’t resolved to your full satisfaction let us know, we’re easy to reach if you write to us at hello@flaviar.com.
Posted on Oct 14, 2019
This is the worst experience I have had with a company. One our order didn’t ship, then we receive an item we didn’t order and the invoice was for someone else. Now another person has our order and somehow found our information and has been contacting me and my family to get his bottle. And now there is no response from Flaviar. Now this random person has my phone number and address. This is a huge breach of privacy. This is pathetic and a waste of time and money.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Oct 22, 2019
Hey Courtney,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction.
We are sincerely sorry that your order got switched with another and that the involved person reached out to you personally. This should have never happened and we'll make sure to instruct our vendors to pack orders more carefully.
If you need help with anything else let us know, we’re easy to reach if you write to us at hello@flaviar.com
Wish you all the best!
Posted on Nov 22, 2019
Flaviar failed to ship three packages to me. Three packages in a row. Two of which were my quarterly shipments and I at this point have only been a member for two quarters.
I asked for a refund (for the six months that I would not be using) and they said no.
Flaviar is a massive rip off. They'll happily take your money and provide Comcast level customer service. Well, actually, it's worse than that.
DO NOT DO IT.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Dec 4, 2019
Hi Tyler,
We sincerely apologize for the level of service you received. The feedback you have provided is one of the only ways we can improve.
We’re well equipped to handle occurring issues tied to the industry we are in, without our members ever noticing a disruption in the quality of service. Recently, though, we’ve experienced several issues at the same time, which has made resolving them in a timely manner much more difficult. This led to some shipping delays, longer transit times or tracking issues. We're terribly sorry you were among the affected!
We have sent a message to your inbox addressing your concerns and offering redress.
Posted on Jan 4, 2020
Before Christmas I decided to buy two memberships as gifts. The total for both memberships was $600. I chose to take advantage of a free tasting special of an additional 12 samples. The company did not send me the gift cards, when I reached out to customer service they chose not to respond. I decided to act like a new customer who had a question and they responded in 5 minutes. I then attempted to see if we could correct the issue, no response. In fact, they claimed I never made an order so I sent them the credit card charge. Then no response. Only when I disputed the charge did they try to make right, which I was still open to. Three days later, no response.
I highly recommend avoiding this company.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Jan 29, 2020
Hey Matt,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. Both gift memberships were fully refunded.
If you have any further queries or are still experiencing issues, we’re easy to reach if you write to us at support@flaviar.com.
We wish you all the best!
Posted on Jan 8, 2020
I bought this for a gift for my husband and discovered that the free full bottle is actually a $45 credit. After reaching out to their customer service multiple times asking them how he could buy a full-size bottle of whiskey or scotch for $45, I was repeatedly given the same answer. "You can browse our selection here." Lot's of cheap gins, whiskeys and other liquors available for $45 but nothing unique or interesting and certainly no scotch. If you go to the site today they still market the membership to include a full-size bottle. It's not true. Deceptive marketing. Very disappointing. Don't purchase.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Jan 29, 2020
Hi Megan,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
At the time you wrote this review you were still in contact with our customer support. In select states, we’re currently unable to provide free bottle credits. Instead, your account is credited with a cash value that you can use as a discount towards any bottle from our store, regardless of its price. You can use the discount credits in full or in part.
We understand if your needs and wishes differ from what we offer and I’m terribly sorry that the gift didn’t work out. We see that the membership hasn't been fully used yet. If you’d like us to help the recipient to use their membership to the fullest, let us know! We’re easy to reach if you write to us at support@flaviar.com
We wish you all the best!
Posted on Jan 14, 2020
When I first joined the club, the membership was reasonable, and within a year they asked me to renew (early?). The membership cost was now quite high (went from $60 to $210), but with the quartlery discount credits, it was not unbearable. Plus, it still gave me a way to try out new whiskeys that I did not have access to at the local liquor store.
However, on my last order, I ordered 2 bottles of new whiskey and used my credits to help with the financial side. As it turns out one of the bottles was out of stock (no notice given), so they decided it was best to cancel it off of my order. It would not have been such a disappointment, if they had let me keep my quarterly discount. However, they had me pay full price for the one item that was in stock. The refund that they gave me was only for the out of stock item MINUS my discount. So in essence, they took my discount away, with no explanation, and simply said sorry. When I explained to them that this was not really a great business practice, and that I would not be willing to do business with a company that treated their customers in such a way, they basically just thanked me for my input. No aplogies, no recompense.
Consequently, I canceled my membership (no refund) and will not be referring Flaviar to anyone I meet. In fact, I will let everyone know my experience, so that they will not fall prey to their bad business ethics.
I wish you health and happiness.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Jan 29, 2020
Hi Tim,
Thank you for sharing your experience. Apologies for not serving you better.
It's true that one bottle was refunded; we understand how frustrating it can be when stock issues occur! This being said, the entirety of the store credit used for your order was returned to your Flaviar account ($45). This amount, plus your latest renewal, remains available on the account. You turned off auto-renewal for your account, but your benefits will remain available until April and we'd love to help you get the most out of your time with us!
Concerning the membership cost, a few months after your membership started, we launched a new membership tier and invited existing members to upgrade. The membership came with additional benefits, including the bottle credits that we are referencing today. The difference in price was because your membership length upgraded from quarterly (90 days) to annual. Upgrading was entirely optional and we tried our best to make clear that the upgrade process would only take place at your own discretion.
As mentioned, we'd love to help you get the most out of your membership! Please reach out at support@flaviar.com and we'll be happy to help.
Posted on Jan 16, 2020
Either way, I would avoid this company. Orders are either extremely delayed or never received. The anticipation of trying new whiskeys gives way to frustration in dealing with this company. There are much better options for sampling and purchasing.
Bottom Line: No, I would not recommend this to a friend
Posted on Feb 15, 2020
Placed an order for a limited edition bottle. Was a lottery system, won chance to buy, paid and company took money from the credit card as agreed (Invoice no.: 1028569), never got the item, delay after delay. I would never deal again. Terrible.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Feb 27, 2020
Hey Damien,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. The order was fully refunded. We tried to make it as clear as possible that the special release you ordered was a preorder; however, we understand that this information can be missed and that not receiving anything in the time you expect it to be delivered can be frustrating.
Despite this, we sincerely hope you enjoyed the two orders you did receive.
If you believe your issue wasn’t resolved to your full satisfaction or if you need help with anything else, let us know. We’re easy to reach if you write to us at support@flaviar.com
We wish you all the best!
Posted on May 26, 2020
Very disappointing experience overall. I enjoy bourbon and scotch mostly. I am by no means high maintenance with regard to taste. My go-to is Buffalo Trace actually. I received both bourbon and scotch sampler boxes for tasting and 5 out of the 6 were absolutely terrible. Most were like sampling swill out of a used ashtray and tasted cheaply distilled. The 375 ml bottle of 10 Year Whistle Pig was overly priced by at least 25%. I was fully and promptly refunded. Customer service was very fast and accommodating.
Bottom Line: No, I would not recommend this to a friend
Company Response from Flaviar Ltd.
Jun 10, 2020
Hey there,
Thank you for sharing your concerns. Constructive feedback is always appreciated and helps us improve further.
At the time you wrote this review you were still in contact with our customer support. Your issue has since been resolved in a timely manner and to your full satisfaction. We are always saddened to hear when someone is disappointed by the benefits offered by the club and we're always working to add more benefits and improve the service. We hope you'll consider coming back in the future!
If you believe your issue wasn’t resolved to your full satisfaction or if you need help with anything else, let us know. We’re easy to reach if you write to us at support@flaviar.com
We wish you all the best!
Our Promise to You
In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.
We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.
