Focallure Reviews

I placed an order over a month ago, and I STILL have not received my product. I contacted the company and was told that the warehouse was behind, because of their "busy" schedule. I waited another ten days and found out I had been subscribed to BabeBox by Focallure, which I didn't want to. I asked for a refund, for the product I had ordered and never received, and asked to cancel "my" subscription to the BabeBox by Focallure. They just ignored my request and said they will soon send me my product. AND they didn't cancel my subscription and once again took my money! And for something I DON'T want! I do NOT recommend this company to anyone.

Bottom Line: No, I would not recommend this to a friend

I followed an ad to sign up for the subscription. It was a free box to try, except I paid for shipping. I didn't really love the box. I also didn't like the fact that I couldn't log into my account easily. When I emailed to cancel, they said I had to pay for another month first, which was not said when I signed up.

Bottom Line: No, I would not recommend this to a friend

I saw an advertisement on my Instagram from Focallure beauty box. They were offering a free beauty box for first time members and all you had to do was pay for the shipping which was $6.95. I signed up to receive my first free box and was really looking forward to it because I was on the hunt for a new beauty box subscription. I was going to see how it was, and then if I liked it, I'd continue receiving it.

My box said that it was delivered via the tracking number and I never received the box even though it said it was delivered. I contacted customer support to see if they would send me another one and I'd pay for the shipping. I got a response back from customer support that said "We are unable to do anything from our end. Open a file with the police against the post office and send it to us."

I then emailed back and said I would like to cancel the subscription because you are AUTOMATICALLY signed up to receive the box every month unless you cancel after getting your free box. I got this response back..."Unfortunately, according to our Babebox policy, to receive a free box, you need to be subscribed for at least 1 month. We are able to cancel your subscription only after the first charge then you will receive one more Babebox and will not be charged anymore."

So I'm being charged $29.00 for another month before I can cancel the subscription. This is a complete rip-off and not fair to customers at all. This is all such a scam! It never said anywhere that I couldn't cancel this membership until I paid for 1 month.

It's all ridiculous and I highly recommend not signing up for this box. The customer service is terrible and who knows if I'll even receive this box in the mail this time.

Bottom Line: No, I would not recommend this to a friend

DO NOT buy from them. I literally wanted to buy and try ONE item. Upon check out there was a FREE TRIAL BOX in my cart with no way to remove it. I didn't think too much about it at the time, but upon submitting my order I received email confirmation AND another email telling me that I'd subscribed to their "BabeBox," which is not at all what I had wanted.

I immediately tried to contact them about the shenanigans, asking if they could cancel said box and just send me the product I wanted.

LITERALLY, I could not talk to a real person. THREE TIMES I received the same scripted email telling me that I had agreed to a trial, to which the first box is free and the second I must pay for...and can cancel after that.

But I NEVER AGREED to this! These terms were not displayed, and even if they were, they FORCED the box into my cart with no way to remove it!

Even though I immediately contacted them, it took days for them to respond with complete crap AND they'd already charged my card.

Unless you're down to have a company force themselves on you and your bank account, STAY FAR AWAY.

I can't say what their products are like, but with this kind of service, it's a surprise they have any customers at all!

Bottom Line: No, I would not recommend this to a friend

I ordered a product, HairAway, from the Focallure ad on Facebook. Without my knowledge, they added a BabyBox monthly subscription for cosmetics. I immediately tried to cancel this subscription and sent several emails to cancel the subscription. The reply was that the subscription could not be canceled until after one month supply of cosmetics was paid for. In addition, I have not received the product that I ordered. The company deceptively added this subscription, refused to cancel, and did not send the product ordered. What the heck do I want with cosmetics being a male?

Avoid ordering from them at all costs!

Bottom Line: No, I would not recommend this to a friend

I signed up for a free trial box and all I had to pay was $6.95 shipping. The first box showed that it had shipped but I never received it! After contacting them a few times they determined that it was lost. They shipped another box out to me. I was less than thrilled with the contents of the box! My Ipsy box is way better and only costs $10 and I do NOT have to pay shipping! I tried to cancel my subscription but was told that I was required to get at least one full-price box before I could cancel the subscription. (The paperwork where I signed up for the FREE box did NOT specify this!) So needless to say they continually tried to bill my PayPal account, and I tried to make sure that there was never enough money for them to be able to bill me, since they REFUSED to CANCEL my account! They offered percentages off to try another box, and eventually they won! I had enough money in my PayPal account and they charged me $35.95 for another Beauty Box! I’m STILL TRYING TO GET my subscription CANCELED!

NOT IMPRESSED with the PRODUCTS in the box or the CUSTOMER SERVICE! Both are SAD!

Bottom Line: No, I would not recommend this to a friend

There were lots of good quality products. Lots of different products I had never heard of from good brands. Shipping took longer than expected but well worth the wait. Products actually work well, and are worth buying a second time around.

Bottom Line: Yes, I would recommend this to a friend

I enjoyed opening the box and testing all my amazing products with my daughter, she was thrilled! I recommend this box to anyone with all my heart! I can’t stop raving about my BabeBox!

Bottom Line: Yes, I would recommend this to a friend

The team is very responsive, they reply to your emails within 24 hours and guide you properly. As far as delivery time is concerned it's been 15 days above and I don't receive my parcel, due to pandemic conditions. I hope the parcel will be of satisfying quality...hope for the best.

Bottom Line: Yes, I would recommend this to a friend

My first box came with two eyeshadow products, eyeliner, a face serum, and lip collagen masks. I tried using the eyeliner along with the Appeal liquid eyeshadow and collagen. Topped with the serum and my appearance improved aesthetically wise. I felt new like a totally refreshed individual:

Eyeliner was black and added an instant effect to my bland appearance.

The eyeshadow brightened up my eyelids with its glittery effect. I felt fun.

Serum was wonderful, it did make my tired face a bit more lively and glowing.

And finally, just one lip plumper from the pack made my lips feel smooth, soft and a little perked up.

Thank you.

Bottom Line: Yes, I would recommend this to a friend

I received my first box of BabeBox (free with shipping) and am waiting for my second box. I loved each product in the box and it had a great presentation. The products were high quality and unique. I have used every product in the box so far, I felt spoiled and indulgent. I would highly recommend this box to those who love cosmetics and beauty boxes.

Bottom Line: Yes, I would recommend this to a friend

I really enjoyed the products I got in my BabeBox. I loved that they were also what I believed in as far as eco-friendly and health-consciously created. I contacted the staff with a question and they promptly got back to me. The only downfall is their site page for subscription changes, I feel it could be a bit easier to change, update, or skip months.

Bottom Line: Yes, I would recommend this to a friend

I loved that they sent products I didn’t even know could come in a box like lip masks and fake eyelashes. Also, it’s 100% cruelty-free! The products I got were also nice. Like the under-eye masks. The color of the pallet they sent me works with my eye well and both lippy stuff I have received are exactly the color I would normally go for. I love how soft my lips felt after I used the lip masks.

Bottom Line: Yes, I would recommend this to a friend

I received my first BabeBox and it was so pitiful. Two of the five items that I was supposed to receive weren’t in it! Ok, I’ll give them the benefit of the doubt, mistakes happen all the time right? Well, unfortunately, yes, but finding someone that cared that I paid for a surprise box of five items and only received three proved impossible. I emailed the company and got the generic response about how they care and someone would get back to me. No one ever got back to me until I attempted to cancel the subscription. Even then they would argue about my canceling but not one person ever addressed my problem and reason for wanting to cancel. I finally got the darn thing canceled after numerous emails, many headaches, and much runaround. If these people would have put even half of the effort into doing a quality check on their boxes before they shipped this all could have been avoided and I’d probably still be wasting my money monthly! But no. I ended up having to pay for another box and had to cancel my credit card before this stopped! Save your money and save yourself a lot of headache...do not subscribe!

Bottom Line: No, I would not recommend this to a friend

I just recently got my first package from Babe Cosmetics and I love it! It was super affordable and I got a bunch of awesome name brand products! It was delivered so quickly, I was shocked at how fast it arrived. I love everything I got and will definitely be ordering from them again!

Bottom Line: Yes, I would recommend this to a friend

I received my first BabeBox this week. The products sent were all full-sized, and of good quality. However, I did not like the colors I was sent this month (peaches/oranges). I really liked the collagen-infused lip masks. These are something I never would have thought to buy, but I really enjoy how soft and full they make my lips feel.

Bottom Line: Yes, I would recommend this to a friend

I am impressed with the products I have received in my BabeBox. The quality of all the full-size products is amazing and it is a great way to try out new items. I get excited each time I have a box coming in for me to try out! You will not be disappointed with this product.

Bottom Line: Yes, I would recommend this to a friend

I love receiving my BabeBox every month. I am able to try new products at a fraction of the cost. I am always looking for a good deal and I found it with this subscription. I really liked the Lord & Berry Maximatte Lipstick Crayon that is something that I would have never bought on my own. I use it every day now.

Bottom Line: Yes, I would recommend this to a friend

I'm on the fence about this product. It's overpriced for what you get. I'm going to give it one more month and see if it gets any better. I got the free box and I've paid for one month, about to be the second month. I will try one last month and if not impressed I'm canceling.

Bottom Line: No, I would not recommend this to a friend

First time trying any monthly subscription box. I was very pleased. Great products for a great value. Definitely would recommend. I love trying new things and this box lets me do just that. Definitely worth the price as the products are worth at least double what you pay for the subscription.

Bottom Line: Yes, I would recommend this to a friend

I am so in love with the products on this site, great price, and awesome quality! I highly recommend them to everyone! I am on my second box and my second single order from them...Can't wait to get them!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

This company with their Babe Box is a complete SCAM. They are shady in their practices and false advertising.

I got the ad on Insta to try the box by paying the shipping only with the first box free. I went to the website where another pop-up displayed this FREE first box ad. No exclusions listed, no explanations, just pay for shipping and get your box free, cancel anytime. Well, that’s a LIE.

After I got my first box, I was underwhelmed. It came with three items of which I’d only use one of them. The packaging was destroyed, and the insert indicated it was missing items. Now if it’s just a first box trial, okay, that’s fine, but they claimed this was to be a full box. Still, for $5.99 shipping, I couldn’t be mad. WELL, THEY MADE ME MAD.

So I emailed asking to cancel as the first box didn’t wow me, and for the price, Ipsy does better. They then told me that I should wait to cancel after my second box because they were going to charge me for the first box anyway...

Excuse me?

I said no. That is fraud and I do not authorize that. Then they tried to show me in check out where it says "what is this?" Next to the shipping charge is hyperlinked to a little text box that pops up saying "you may get charged full price if you cancel."

IN A WHAT IS THIS LINK. How incredibly shady! It was not plain for everyone to see. It was not asterisked next to the word FREE, it was incredibly hard to find because if you go to "what if I want to cancel." they just say cancel anytime! Just email us.

This is a garbage company. They are not honest to their customers and they’re out to steal your money. DON'T BUY FROM THEM. In every subscription box group I’m in, I will constantly advocate AGAINST this subscription box.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

The initial box I received was surprisingly a good box! Normally free boxes have products no one wants, but I find myself actually using the products I received. I have no complaints about this box or the company.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

If you have no clue where to start with makeup or just love good quality products, then this is the monthly makeup subscription for you. Everything is cruelty-free, BONUS! The packaging is cute and well structured so nothing comes broken.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

I was pleasantly surprised on what came in my beauty box. It also came with bonus items. I had a question and was able to easily contact customer service. The agent did some research and called me back in a timely manner.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

They don't deliver their products on time, neither do they reply to queries.

When asked for the product's status they ask customers only to follow up with courier agents.

Worst experience.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

Thank you BabeBox for the amazing customer service in offering me a lite box with reduced monthly subscription fee. I love BabeBox but it was a bit too pricey for me after factoring in the US exchange rate and shipping cost as I live in Canada. I get the best of both worlds now. I still get to enjoy a few products at a reasonable monthly subscription fee that I otherwise wouldn't have without the help of BabeBox. With Covid and its financial tool, a nice little box of joy is nice once month. We can all use a little pick me up during this time.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend