• 594 Customer Reviews
  • 53% Recommend This Company
3.0 out of 5
5 star: 34% 4 star: 15% 3 star: 5% 2 star: 4% 1 star: 39%

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  • Surprising

    Overall Experience:

    I've been waiting for a product that will actually last throughout the day! I am excited to try it out when it arrives in the mail. It looks promising. It was a bit pricey, but if the product lasts for a long time, looks good, and keeps my lips moisturized, then I wouldn't mind as much, although after shipping and taxes $20 for one tube of lipstick is too much.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Vanessa,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Order NOT fulfilled after 15 days

    • By Amanda E,
    • Hellertown, PA,
    • May 15, 2018
    • Verified Reviewer
    Overall Experience:

    I saw this company advertised on Facebook, so I watched some reviews on YouTube for the Matte Lipstick. This looked like a nice product so I decided to order SIX different colors. A few days after I placed the order (which they state would ship from their facility within 2-5 business days), it was not yet fulfilled.

    I have reached out a few times for updates.

    The first attempt I was told the "system was down and would need to check back later."

    The second attempt I was advised that the order was being processed and their "staff was working around the clock" to ship out orders.

    The third attempt I was advised the product had run out of stock (even though at the time of ordering it gave me a 10-minute countdown to reserve the item for shipping).

    The first attempt I got an automated email message stating my order had been "submitted for fulfillment."

    HOWEVER, my order status STILL shows unfulfilled.

    Incredibly disappointed.

    The next step I will be asking for a refund, and if I am denied, I will be contacting someone in regards to this company and getting my money back.

    Bottom Line: No, I would not recommend this to a friend

    • Jul 27, 2018

      Company Response from Focallure, LLC

      Hi, Amanda

      I am from the customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. I would be thankful if you can please share your order number so I can look into the matter. Thanks.


  • It works

    • By Beate Hall,
    • Georgia,
    • May 15, 2018
    • Verified Reviewer
    Overall Experience:

    I have ordered two different colored lip gloss, and I'm happy with the purchase. It took a long time to receive them, but I believe I will order more in different colors. They are pretty expensive though. They seem to actually stay on the lips for a good while.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Beate,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Great product

    • By Francia Moreira,
    • Toronto, Ontario, Canada,
    • May 15, 2018
    • Verified Reviewer
    Overall Experience:

    Great product, not too greasy on my face and fast shipping. I’ve been using it for a while and my skin seems smooth.

    The only thing is the smell. I feel like it is a stale smell, or maybe is just the oil. I put it on day and night, and I still put my serum at night. I guess that helps too. During the day I put it on after I cleanse and put the sunblock cream for the face, other than that, I have nothing much to say.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 27, 2018

      Company Response from Focallure, LLC

      Hi Francia,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Unsure

    • By Tina Barker,
    • Evansville, IN,
    • May 15, 2018
    • Verified Reviewer
    Overall Experience:

    I tried the #6 Rose Quartz waterproof metallic lip gloss and honestly, I’m not that impressed. I put it on when it first came in and it stayed sticky. I tried it again a couple of days later and even dried it on the cool setting with my hair dryer, but it is still sticky. I am not sure if I’ll try another one or not.

    Bottom Line: No, I would not recommend this to a friend

    • Jul 27, 2018

      Company Response from Focallure, LLC

      Hi Tina,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.


  • Eyeliner

    Overall Experience:

    Fast shipping. It came in a cute little bottle, very stylish and works great. I love this product. I will recommend this site and will be buying more products, especially since it's animal-free and vegan.

    Thanks.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Dominique,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Not as smear-proof as advertised

    • By Cynthia Sama,
    • Coral Springs, FL,
    • May 15, 2018
    • Verified Reviewer
    Overall Experience:

    I was excited to purchase a lipstick that would not come off on my coffee cup or medical mask. However, it did leave remnants, which wasn’t how it was advertised. The color I purchase also was not as I expected but I guess that is hard to be accurate through a picture.

    Bottom Line: No, I would not recommend this to a friend

    • Jul 27, 2018

      Company Response from Focallure, LLC

      Hi Cynthia,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.


  • Nice eyeshadow

    • By Jakki Dodds,
    • Washington,
    • May 15, 2018
    • Verified Reviewer
    Overall Experience:

    I always sucked so much at doing the two-tone eyeshadow with a darker hood, but this makes it so easy! I think I made a bad color choice with one as the colors were hard to tell by onscreen, but love the other shade and how sparkly and smooth it is too!

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Dominique,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Wishing the best

    • By Tricia,
    • Burlington, Ontario, Canada,
    • May 15, 2018
    • Verified Reviewer
    Overall Experience:

    Even though I have not tried this product yet (this is my first time ordering, and I have not been given it yet), the website was helpful and easy to look through. The prices are reasonable and seeing ads on Instagram of people wearing the product is very interesting and I have been looking at it and wanting to try it for a while. I can't wait to try it, will be inquiring purchasing more if all go well when the first product arrives.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Tricia,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Best lip gloss ever!

    • By Jamie Smith,
    • Hebron, IN,
    • May 15, 2018
    • Verified Reviewer
    Overall Experience:

    I am obsessed with lipstick/lip gloss. This is my first purchase, and I absolutely love it. It wears for hours before you have to reapply. I think my favorite so far is Rose Quartz. I definitely will be trying others!

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Jamie,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Lip experience

    Overall Experience:

    The product is smudge proof, kind of sticky, but very sparkly and beautiful color and smells like cookies! I did apply a little powder to help with the stickiness, and it worked. I am excited to wear it to work tomorrow and see how it holds up. Not overly priced so I would suggest you try it out for yourself! I purchased the pink and love the color.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Sonia,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Did not receive my order

    • By Vanessa Legault,
    • Gatineau, Québec, Canada,
    • May 15, 2018
    • Verified Reviewer
    Overall Experience:

    I will like to put a good review as soon that I receive my Lip Gloss Métallique!

    I would like somebody to contact me to tell me what is happening with my order.

    They took more from the account that I see at the end of my order with the shipping and everything. They took only $7 more, but it is $7 they didn't tell me about.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Vanessa,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.


  • Little disappointed

    Overall Experience:

    I had high hopes and was very excited about my order. It was a buy 3 get 2 free deal, which I right was wonderful. However, I waited for over two months just to get my order. I also had to email the company to even find out WHY it was taking so long. It was then they informed me that part of my order was out of stock at the time of order, even though the website stated it was in stock. I finally got my order and tried them out, and wasn't happy. Two of the colors are identical, even though they are named differently. And none of them look like the photos. They are NOT waterproof and make your lips feel extremely dry. The color flakes off once it gets even a little wet, and gets all in your mouth. It was not at all like advertised.

    Bottom Line: No, I would not recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Micah,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.


  • Lipsticks are great!

    Overall Experience:

    I purchased three of your matte lipsticks, and they are great and last forever. I would recommend these products to everyone looking for a long wear matte lipstick. The colors were just as in the pictures. I have found my new favorites.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Bernadette,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Lipstick and beauty sponge

    • By Lexi Ginter,
    • Cleveland, OH,
    • May 15, 2018
    • Verified Reviewer
    Overall Experience:

    I got my order today and upon opening it, I can’t say I’m thrilled. The “beauty blender” is super small, plastic-feeling, smelly, extremely thin, and not at all what was pictured. It will probably just end up in the trash. Highly disappointed.

    I was so upset when I opened the lipstick because it looked hot pink (I ordered Persian plum). However, it dried a lot darker and is a great shade. It has a nice matte finish and stays put. I really wish a liner close to the color would have been in stock. I’ll have to check back periodically.

    Overall, I would say my experience was 50/50. I would have given 5 stars if the blender wasn’t so terrible.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Lexi,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Metallic lip stain

    • By Alaina Steele,
    • Grand Prairie, TX,
    • May 15, 2018
    • Verified Reviewer
    Overall Experience:

    I do love the fact that it really stays on and it's very pretty, however, it is quite a bit lighter than I expected it to be. Either way, I'll be buying it in the future because I think it's a really cool product!

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Alaina,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Great products, horrible customer service

    Overall Experience:

    I ordered five lipsticks for an event I had coming up and when I ordered, shipping said 5-7 business days. The product took 3 WEEKS to get to me. I emailed customer service and asked for a refund after 12 days of not receiving my order since it would not be here in time for my event, and they said they could only refund 10% of my money back (which they still haven't). I finally got my order and tried the lipsticks today, and I do love the product, it is super long lasting. Although I love the product I'm not sure I would order again due to lack of good customer service.

    Bottom Line: No, I would not recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Alexandra,

      Thanks for liking the lipstick. We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced and I can assure you that we will do our best to solve each and every issue.


  • So soft

    • By Deborah Chambers,
    • Bridgewater, Nova Scotia, Canada,
    • May 15, 2018
    • Verified Reviewer
    Overall Experience:

    This is my first matte lipstick, and I am so very pleased with it. I love the applicator stick. I was worried that it would feel dry and would make my lips look cracked, but it didn’t. They stayed soft, and the color lasts a long time. Thank you.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Deborah,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Liquid lipstick

    • By Ricci,
    • Tucson, AZ,
    • May 15, 2018
    • Verified Reviewer
    Overall Experience:

    I ordered the Rose Gold liquid lipstick. My order arrived quickly probably within a week. I love the color! It's a little drying but I just put lip balm on before application, and it lasts all day.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Ricci,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Love them!

    Overall Experience:

    This product is so awesome. It goes on so smooth and it stays on. They don't feel stickie at all, and for me, they last all day. Thank you.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Veronica,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Will be purchasing more

    Overall Experience:

    I purchased multiple lip glosses, the mascara, eyeshadow, and shimmer eyeliner. I have used all the products already and I am very satisfied with all of them except the shimmer eyeliner. It looks fantastic, but it takes a lot of work trying to get any of the liquid onto the brush. It also took multiple applications in order to see the eyeliner. The mascara was easy to apply and it instantly gave me thicker looking lashes. I also love the lip glosses, and they really do stay on your lips.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Rebecca,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Got everywhere

    Overall Experience:

    It was not supposed to come off once applied. It was on my coffee cup, my fingers, on my papers at work. I brushed my face and it was just everywhere. CoverGirl and Maybelline 12 stain is five times better and actually works. Waste of money.

    Bottom Line: No, I would not recommend this to a friend

    • Jul 23, 2018

      Company Response from Focallure, LLC

      Hi Daphne,

      We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.


  • I am happy

    Overall Experience:

    I will definitely be a repeat customer. I love the color! The color does seem to last hours! I will be trying many other colors and products. Excellent prices also. I will definitely be recommending it to friends and family members.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 24, 2018

      Company Response from Focallure, LLC

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Hair extensions

    • By Jill Larsen,
    • Warrensburg, MO,
    • May 15, 2018
    • Verified Reviewer
    Overall Experience:

    I ordered the hair extensions. I have black hair with some natural red highlights, and I ordered the black hair extensions. The color is perfect and looks so natural! The thickness is amazing and soft, blending with my own hair perfectly. I love the feel of the extensions and the color along with the thickness makes my hair look so thick, full, natural and beautiful. The curls are full of body and bounce, making my hair look full of life.

    Then clips are positioned in just the right spot to clip in and they stay in place, which is sometimes hard to find, but these really stay in place. I like that the clips are placed in a way that they are hidden and can't be seen. Although, if I put them in too high on my head I have a harder time covering them up so they don't show but it is worth the effort in the end.

    It is a great purchase, especially for the low price.

    I just love having a thick full head of hair, even if it is not my own. I am very pleased with this product. Thank you!

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 21, 2018

      Company Response from Focallure, LLC

      Hi Jill,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Lips

    Overall Experience:

    I ordered four lipsticks. They are really beautiful colors and really last. You need to get the remover for them. I also ordered a loose pigment eyeshadow the color is so rich; it's gorgeous. I would highly recommend this makeup to any of my friends and family!

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 21, 2018

      Company Response from Focallure, LLC

      Hi Angela,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Stays in for days

    Overall Experience:

    The long-lasting, shimmer lipgloss is amazing! The color is exactly what I wanted, and it’s far better than any other long lasting lipstick/lip stain I’ve tried. I put on one coat, let it dry and went to work. It lasted through my 10-hour shift, dinner, a shower and a full nights sleep. I seriously couldn’t be happier with the product.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 21, 2018

      Company Response from Focallure, LLC

      Hi Angelina,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


  • Love the color

    • By Jenell Long,
    • New York,
    • May 15, 2018
    • Verified Reviewer
    Overall Experience:

    I really like my new waterproof lipstick from Focallure. I will say it doesn't stay on as well as I had thought it would, but it does last throughout my work shift most days. I get many compliments on it. I would have liked to have been offered a matching lip liner though because it tends to bleed a bit sometimes. I will most likely order this product again because it's the best one I have found that has stayed on the longest to where I don't have to constantly reapply while I'm at work. I'm a waitress, and my appearance is everything to me.

    Bottom Line: Yes, I would recommend this to a friend

    • Jul 21, 2018

      Company Response from Focallure, LLC

      Hi Jenell,

      We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.


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