Focallure Reviews

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Focallure

Overall Rating

3.0

602 Customer Reviews

Summary

Focallure offers cosmetics, including mineral makeup, eyeshadow palettes, eyeliners, and skincare. Learn what customers are saying so far.

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Customer Reviews

3.0 Stars out of 602 Reviews
5 Star:34% 4 Star:16% 3 Star:4% 2 Star:4% 1 Star:39%
53% Recommend This Company
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Posted on May 15, 2018

My sister was actually the one that came across the amazing Focallure products!

By Roxanne Nel, Ballito, Kwazulu-Natal, South Africa, Verified Reviewer

One evening, my sister came across the Focallure products, I will be honest with you - there were too many to choose from and our choice was so difficult, one color being more beautiful than the other. We ended up ordering three, we are so excited for it to arrive so that we can hopefully order more! So far, service has been great - we get regular updates as to where the stock is and the website was very user-friendly. Thank you Focallure Team!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Roxanne,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Smooth ordering

By Michelle Mercado, New Jersey, Verified Reviewer

This is my first time purchasing products from Focallure. Although I have not yet received my items just yet, the transaction was very smooth. I’m anxiously waiting for my items, and I will write another review once I receive and try out all the items I purchased.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Michelle,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Shipping issues

By Nicole Krenn - Bogust, Verified Reviewer

The product was good, took over a month to get my order. The customer service is great. They did a wonderful job of letting me know about the delay. One product was not as advertised and I will return it. I hope this helps.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 31, 2018

Hello,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Summary

By Stacey Montero, Lake Worth, FL, Verified Reviewer

I have not received the product yet, so I will follow up. I do enjoy receiving discounts as the products are a bit pricey. I will keep you posted after I receive the product.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Stacey,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Price and quality

By Jennifer Witherspoon, Norwich, CT, Verified Reviewer

I just tried the Matte lipstick today and love it! I was using another product that you had to but the color then the gloss and both were very expensive. Yes, it stayed on, but it felt dry and caked. The Focallure didn't feel dry at all. I would suggest a lip liner as I bled a little by the end of the night, but overall for the price, the quality was fantastic.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Jennifer,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Lipstick order

By Stacey Gonzalez, San Antonio, TX, Verified Reviewer

I can't speak for the lipstick since I haven't received it yet. Today is 05/02/18. I placed the order on 04/19/18 and just received a notification that it was shipping out. Hopefully, it's worth the wait! I gave two stars only because of the communication, although I emailed first asking about my order.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Aug 2, 2018

Hello,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 15, 2018

Disappointed

By Julie Paris, Livonia, MI, Verified Reviewer

The Jenny house Glamour Crystal, it came in a beat up box, items are missing, some kind of red clip? Also, some black thing! It came with directions in Korean, no other stuff, plus I tried to YouTube directions, nothing is in English. I also ordered some Focallure eyeshadow, naked eyeshadow palette in FA-08, and the mirror to the compact is broken!

This is terrible packaging, plus the products!

I am very upset and want to send those two products back, but I don’t know how!

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Julie,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 15, 2018

Great product

By Yvonne Clayton, Arizona, Verified Reviewer

I love this product and I am going to recommend it to all of my eight sisters and friends! I have tried other lipsticks that claim to be an all-day wear but failed. I love how it doesn't make my lips dry out. Thank you for making a great product!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Yvonne,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Surprising

By Vanessa Davis, Indiana, Verified Reviewer

I've been waiting for a product that will actually last throughout the day! I am excited to try it out when it arrives in the mail. It looks promising. It was a bit pricey, but if the product lasts for a long time, looks good, and keeps my lips moisturized, then I wouldn't mind as much, although after shipping and taxes $20 for one tube of lipstick is too much.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Vanessa,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Order NOT fulfilled after 15 days

By Amanda E, Hellertown, PA, Verified Reviewer

I saw this company advertised on Facebook, so I watched some reviews on YouTube for the Matte Lipstick. This looked like a nice product so I decided to order SIX different colors. A few days after I placed the order (which they state would ship from their facility within 2-5 business days), it was not yet fulfilled.

I have reached out a few times for updates.

The first attempt I was told the "system was down and would need to check back later."

The second attempt I was advised that the order was being processed and their "staff was working around the clock" to ship out orders.

The third attempt I was advised the product had run out of stock (even though at the time of ordering it gave me a 10-minute countdown to reserve the item for shipping).

The first attempt I got an automated email message stating my order had been "submitted for fulfillment."

HOWEVER, my order status STILL shows unfulfilled.

Incredibly disappointed.

The next step I will be asking for a refund, and if I am denied, I will be contacting someone in regards to this company and getting my money back.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 27, 2018

Hi, Amanda

I am from the customer happiness team. I see you have left a negative review about Focallure. Our company value is to put customer satisfaction as a top priority and we are committed to our customers. I would be thankful if you can please share your order number so I can look into the matter. Thanks.

Posted on May 15, 2018

It works

By Beate Hall, Georgia, Verified Reviewer

I have ordered two different colored lip gloss, and I'm happy with the purchase. It took a long time to receive them, but I believe I will order more in different colors. They are pretty expensive though. They seem to actually stay on the lips for a good while.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Beate,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Great product

By Francia Moreira, Toronto, Ontario, Canada, Verified Reviewer

Great product, not too greasy on my face and fast shipping. I’ve been using it for a while and my skin seems smooth.

The only thing is the smell. I feel like it is a stale smell, or maybe is just the oil. I put it on day and night, and I still put my serum at night. I guess that helps too. During the day I put it on after I cleanse and put the sunblock cream for the face, other than that, I have nothing much to say.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 27, 2018

Hi Francia,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Unsure

By Tina Barker, Evansville, IN, Verified Reviewer

I tried the #6 Rose Quartz waterproof metallic lip gloss and honestly, I’m not that impressed. I put it on when it first came in and it stayed sticky. I tried it again a couple of days later and even dried it on the cool setting with my hair dryer, but it is still sticky. I am not sure if I’ll try another one or not.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 27, 2018

Hi Tina,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 15, 2018

Eyeliner

By Dominique Pierre, Canada, Verified Reviewer

Fast shipping. It came in a cute little bottle, very stylish and works great. I love this product. I will recommend this site and will be buying more products, especially since it's animal-free and vegan.

Thanks.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Dominique,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Not as smear-proof as advertised

By Cynthia Sama, Coral Springs, FL, Verified Reviewer

I was excited to purchase a lipstick that would not come off on my coffee cup or medical mask. However, it did leave remnants, which wasn’t how it was advertised. The color I purchase also was not as I expected but I guess that is hard to be accurate through a picture.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 27, 2018

Hi Cynthia,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our customer happiness officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 15, 2018

Nice eyeshadow

By Jakki Dodds, Washington, Verified Reviewer

I always sucked so much at doing the two-tone eyeshadow with a darker hood, but this makes it so easy! I think I made a bad color choice with one as the colors were hard to tell by onscreen, but love the other shade and how sparkly and smooth it is too!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Dominique,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Wishing the best

By Tricia, Burlington, Ontario, Canada, Verified Reviewer

Even though I have not tried this product yet (this is my first time ordering, and I have not been given it yet), the website was helpful and easy to look through. The prices are reasonable and seeing ads on Instagram of people wearing the product is very interesting and I have been looking at it and wanting to try it for a while. I can't wait to try it, will be inquiring purchasing more if all go well when the first product arrives.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Tricia,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Best lip gloss ever!

By Jamie Smith, Hebron, IN, Verified Reviewer

I am obsessed with lipstick/lip gloss. This is my first purchase, and I absolutely love it. It wears for hours before you have to reapply. I think my favorite so far is Rose Quartz. I definitely will be trying others!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Jamie,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Lip experience

By Sonia l Rodriquez, Mentor, OH, Verified Reviewer

The product is smudge proof, kind of sticky, but very sparkly and beautiful color and smells like cookies! I did apply a little powder to help with the stickiness, and it worked. I am excited to wear it to work tomorrow and see how it holds up. Not overly priced so I would suggest you try it out for yourself! I purchased the pink and love the color.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Sonia,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Did not receive my order

By Vanessa Legault, Gatineau, Québec, Canada, Verified Reviewer

I will like to put a good review as soon that I receive my Lip Gloss Métallique!

I would like somebody to contact me to tell me what is happening with my order.

They took more from the account that I see at the end of my order with the shipping and everything. They took only $7 more, but it is $7 they didn't tell me about.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Vanessa,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 15, 2018

Little disappointed

By Micah Taylor, Alabama, Verified Reviewer

I had high hopes and was very excited about my order. It was a buy 3 get 2 free deal, which I right was wonderful. However, I waited for over two months just to get my order. I also had to email the company to even find out WHY it was taking so long. It was then they informed me that part of my order was out of stock at the time of order, even though the website stated it was in stock. I finally got my order and tried them out, and wasn't happy. Two of the colors are identical, even though they are named differently. And none of them look like the photos. They are NOT waterproof and make your lips feel extremely dry. The color flakes off once it gets even a little wet, and gets all in your mouth. It was not at all like advertised.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Micah,

We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced, and I can assure you that we will do our best to solve each and every issue.

Posted on May 15, 2018

Lipsticks are great!

By Bernadette Fret, Massachusetts, Verified Reviewer

I purchased three of your matte lipsticks, and they are great and last forever. I would recommend these products to everyone looking for a long wear matte lipstick. The colors were just as in the pictures. I have found my new favorites.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Bernadette,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Lipstick and beauty sponge

By Lexi Ginter, Cleveland, OH, Verified Reviewer

I got my order today and upon opening it, I can’t say I’m thrilled. The “beauty blender” is super small, plastic-feeling, smelly, extremely thin, and not at all what was pictured. It will probably just end up in the trash. Highly disappointed.

I was so upset when I opened the lipstick because it looked hot pink (I ordered Persian plum). However, it dried a lot darker and is a great shade. It has a nice matte finish and stays put. I really wish a liner close to the color would have been in stock. I’ll have to check back periodically.

Overall, I would say my experience was 50/50. I would have given 5 stars if the blender wasn’t so terrible.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Lexi,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Metallic lip stain

By Alaina Steele, Grand Prairie, TX, Verified Reviewer

I do love the fact that it really stays on and it's very pretty, however, it is quite a bit lighter than I expected it to be. Either way, I'll be buying it in the future because I think it's a really cool product!

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Alaina,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Great products, horrible customer service

By Alexandra Caban, Palm Beach, FL, Verified Reviewer

I ordered five lipsticks for an event I had coming up and when I ordered, shipping said 5-7 business days. The product took 3 WEEKS to get to me. I emailed customer service and asked for a refund after 12 days of not receiving my order since it would not be here in time for my event, and they said they could only refund 10% of my money back (which they still haven't). I finally got my order and tried the lipsticks today, and I do love the product, it is super long lasting. Although I love the product I'm not sure I would order again due to lack of good customer service.

Bottom Line: No, I would not recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Alexandra,

Thanks for liking the lipstick. We're extremely sorry that you had to face such difficulties. We may not be able to change the past but if you give us a chance, we will completely make it up to you. Our Customer Happiness Officer will contact you to know more about the issue you faced and I can assure you that we will do our best to solve each and every issue.

Posted on May 15, 2018

So soft

By Deborah Chambers, Bridgewater, Nova Scotia, Canada, Verified Reviewer

This is my first matte lipstick, and I am so very pleased with it. I love the applicator stick. I was worried that it would feel dry and would make my lips look cracked, but it didn’t. They stayed soft, and the color lasts a long time. Thank you.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Deborah,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

Posted on May 15, 2018

Liquid lipstick

By Ricci, Tucson, AZ, Verified Reviewer

I ordered the Rose Gold liquid lipstick. My order arrived quickly probably within a week. I love the color! It's a little drying but I just put lip balm on before application, and it lasts all day.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Focallure, LLC

Jul 23, 2018

Hi Ricci,

We are incredibly grateful that you took the time out to leave us this note. Our company value is to put customer satisfaction as a top priority, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.

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