HelloFresh

I received a coupon and was going to give HelloFresh a try. Once they had my credit card number, it was all over. Screens started flashing before my eyes, racking up charge after charge after charge. Before I could pick up the phone to tell my credit card company that fraud was occurring, the siphoning of funds had already begun. Needless to say, since I wasn't even afforded a chance to pick any food, they were stealing my money.

Bottom Line: No, I would not recommend this to a friend

I signed on for a $59/week plan and was happy at first with the recipes. They were tasty and the instructions were easy for my 11-year-old to follow (although they take way longer to prep than they claim). We did notice that the veggies were often not fresh and we once received shrimp that was inedible. I highly recommend that you avoid ordering seafood from them. It's just not fresh.

Then they started to introduce "premium" meals, which cost quite a bit extra. I ordered one without realizing it and vowed to pay closer attention in the future. Soon after that, there was a week which I carefully skipped since we had out-of-town guests. But I received an email letting me know my credit card had been charged. I called immediately to tell them not to ship it and they said I had ordered it and they couldn't cancel shipment even though it was several days ahead. Coincidentally they were shipping me two premium meals which added $28 to my weekly bill. I don't even eat steak and had indicated that in my preferences, but they were shipping me steak and lobster which I had not ordered.

Customer service was completely unapologetic, so I canceled my subscription. This was not the first time I had received the wrong meals and I was no longer comfortable giving them free reign on my credit card. Luckily I was able to dispute the charge with my credit card company.

HelloFresh won't last long with customer service like this. At best they are ignorant, and at worst they are baiting and switching intentionally.

Bottom Line: No, I would not recommend this to a friend

I received a gift card for Christmas and was excited to try HelloFresh as I had heard good things. The first negative for me was that you can’t redeem a gift card without giving payment information. Red flag! You got your money, why do you need additional payment information? I reluctantly provided my information deciding I could just cancel per their policy. Well, I received my meals today, one of which was honey glazed pork tenderloin. The tenderloin was missing! The main ingredient was missing!

I contacted customer service via chat, and the agent apologized and offered to credit the account for approximately $36 (the cost of the tenderloin). Well, my account had already been deactivated because I wasn’t sure if I would use it again. So the credit wouldn’t really help me. I just wanted what was paid for, however, the agent said they don’t ship specific ingredients. I explained again that the credit wasn’t useful because I wasn’t planning to order anything else. I asked if there was any other resolution they could offer. Again I was told that was all they could do.

If I was on the fence about continuing with the service, there is no doubt now. I will not use them again and will never recommend them to anyone. And based on other reviews, I am now concerned that they have my credit card information.

Bottom Line: No, I would not recommend this to a friend

I was notified of a shipment today from HelloFresh and just spent 45 minutes on their chat and talking to a live person only to be told they WOULD NOT ISSUE A CREDIT because I had missed their deadline. Yes, I missed it but only by 24 hours. I have many things to do which does not include checking the fine print to see if I've obeyed their rules. I have never heard of such hardnosed customer service policies.

If you are considering using HelloFresh, DON'T. No matter how good their food may be, their customer service policies are lousy.

Bottom Line: No, I would not recommend this to a friend

I signed up for HelloFresh wanting to give it a try. After spending wasted time figuring out what the heck is going on on the website, I decided to cancel. Exactly 23 minutes after signing up.

Apparently clicking a picture authorizes HelloFresh to charge your credit card and still send an unwanted delivery after a canceled subscription. A $33.94 + $11.97 gourmet upcharge on my credit card?! A 23-minute subscription!? OUTRAGEOUS. Needless to say I went to the web chat followed by a live phone call to resolve (or attempt to) the charges. Terrible customer service, it is absurd how they treat their customers and won't even at least TRY to make things right.

Well, I got the delivery I didn't want so I figured I might as well whip up the Salsa Verde meal I unwillingly paid for. The result - mediocre-unsavory meal, food poisoning, 18 hours of torture, and a trip to the hospital to get IV hydrated. Today - recall on HelloFresh red chili peppers for salmonella. HelloFresh, you are a bunch of CROOKS!

Bottom Line: No, I would not recommend this to a friend

A friend of mine recommended a company called HelloFresh. So I went on their site to see what it was all about. The first thing they ask you to do is to put in your information and choose a method of payment. I should have stopped right there as that was a huge red flag, but since she had worked with this company, I thought I would check it out. Well, they charged me $69.88 when I never selected any food or completed an order. So I called the company today and they said I did complete the order and the food is already on the way. Darn scam! They would give me back $49.95 but no more since I had the coupon. That is crazy!

Bottom Line: No, I would not recommend this to a friend

Do not order from this company. I wanted a vegetarian menu. The directions wanted my credit card information FIRST then I could select my meal plan. After my submission of payment there was no option and now (10 minutes after my order) they will neither refund my money nor cancel the delivery of food I do not want.

Bottom Line: No, I would not recommend this to a friend

When I ordered the first time, the lady asked me if I want to order for the future and I replied, once we taste it, we will contact and order. But suddenly I noticed my credit card was being charged again, so when I called them, I was told that the next order will arrive in 3 days. This is without my ordering and not knowing what is coming, so I asked them to cancel it, which they declined to do. The strange thing is when I placed the initial order, nowhere it was mentioned about auto subscription/repeat anything like that. So I would advise to be very careful, this company automatically enrolls you in repeat order program.

Bottom Line: No, I would not recommend this to a friend

Tried the product, then decided it was not worth the money. Tried several times to cancel. But to no avail. Needless to say, my account was charged again, and this time my bank account was overdrawn. Spoke to several representatives. And did receive the $96.87 refund and was told they could give me a $20 credit for my inconvenience.

WHY WOULD I WANT A $20.00 CREDIT?

Bottom Line: No, I would not recommend this to a friend

My step-daughter gave us two dinner kits because she was leaving town for a week and didn't want them to go to waste. First of all, the portions were insanely small. No way this would serve 4. The vegetable ingredients were wilty, green beans were oozing some kind of milky fluid, tomatoes way under-ripe and dried out limes were the size of walnuts. The amount of meat would be considered one serving anywhere else, not four! I've always done the grocery shopping so I have a very good idea what these ingredients would cost if you bought them yourself. About $2.50. And that's not per person. That's the entire meal! A bad value for sure.

Bottom Line: No, I would not recommend this to a friend

I should have known better when they have you enter a credit card before you can see meal options. After seeing meal options I canceled immediately. Today I saw an email about a shipment on the way. I called their non-toll free customer service number where they said they would refund my credit card and the shipment was mine to use or give away. But the scary part was they said their system showed a PayPal charge. They couldn’t tell me which credit card was charged. Now I have to check all cards for a charge and watch whichever one for the refund as I know I didn’t use my PayPal account.

The emails I received from company showed:

1. Welcome.

2. Canceled subscription.

3. Action needed to correct payment information.

Those 3 emails were on the same day.

The 4th email 4 days later "your box is on the way."

Do not have any interaction with the company. Their systems are out of control.

Bottom Line: No, I would not recommend this to a friend