Hubble Contacts

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Hubble Contacts

Overall Rating

3.6

806 Customer Reviews

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Summary

Hubble Contacts claims to save you time and money on your contacts with a simple subscription program. However, many experts don’t recommend this style of lenses due to the potentially inferior material they are made from.

Pros

  • Straightforward pricing plan
  • Lots of positive customer reviews
  • Less expensive than other lens styles

Cons

  • Only one style of contacts available
  • Contacts made from older, likely inferior material
  • No refund policy

Customer Reviews

3.6 Stars out of 806 Reviews
5 Star:55% 4 Star:8% 3 Star:3% 2 Star:7% 1 Star:25%
66% Recommend This Brand
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Posted on Jan 13, 2020

Not a good product

By Jonathan D., Quebec, Canada, Verified Reviewer

Wort trying it so you know why you don't like them!

Just remember to set a few reminders in the week after so you won't forget to cancel your subscription because if you don't, they will charge you and ship some more!

Down points:

Service is a trap.

Dry.

Irritating.

You will want to take them off 3 hours later.

Up points:

Nice little boxes.

Branding well done.

You will feel like it's a cool thing but it's not.

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Jan 14, 2020

Hi, Jonathan,

Thank you for taking the time to leave this review. I am sorry to hear you have not had a great Hubble experience. With regards to your subscription, we try to be as transparent as possible that this is a subscription service by stating it on our webpage and providing customers with access to canceling orders on their account page. You will be billed and charged automatically each month. This was stated in our terms and service that you agreed upon signing up.

Also, I'm sorry to hear that the lenses feel dry on your eyes. You may find that over-the-counter rewetting drops may be a relief for dryness, if it doesn’t work, please visit your eye care professional to evaluate the cause and determine the best way to increase your contact lens wearing comfort.

If you have any further concerns or questions, please reach out to us at help@hubblecontacts.com with the subject line "Attn: Highya."

Best,

Sophia

Helpful Review? 1 Person Has Voted

Posted on Jan 14, 2020

WORST contacts - eye problems

By Me D., Canada, Verified Reviewer

I've been using eye contacts for more than 15 years and I never had that many problems with my eyes. Had pain behind my eyes. Eyes were dry like the desert, they don't breathe.

Even for a cheap price, the health of the eyes is more important.

They charge even if you cancel your subscription.

NIGHTMARE.

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Jan 15, 2020

Hi, Me,

Thank you for taking the time to leave this review. I'm sorry to hear that the lenses feel dry on your eyes. You may find that over-the-counter rewetting drops may be a relief for dryness, if it doesn’t work, please visit your eye care professional to evaluate the cause and determine the best way to increase your contact lens wearing comfort.

Also, we've reached out privately to find out more why your card has been charged and get to the bottom of this. Thank you!

Best,

Sophia

Helpful Review? 1 Person Has Voted

Posted on Jan 14, 2020

Horrible customer service

By Oliver L., Quebec, Canada, Verified Reviewer

I have canceled my subscription over a month ago and have been trying to get a refund for contacts I returned 3 weeks ago. I have emailed 3 times to get an update on my refund. There has been no response to any of my emails. Hubble was a big mistake. Any other contact distributor would be a better choice. As far as the contacts go, they weren't for me.

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Jan 15, 2020

Hi, Oliver,

Thank you for taking the time to leave this review. I am sorry to hear about your experience, and I have attempted to look into this for you. We do not have sufficient information to find your communication records with our team, so we've reached out privately to discuss your account details from there.

Best,

Sophia

Helpful Review? 1 Person Has Voted

Posted on Jan 15, 2020

Crap

By Teri-Lynn M., British Columbia, Canada, Verified Reviewer

So I ordered from Hubble, paid for it, and never received a single pair of lenses. This place is a BS scam. I tried to reach out for resolution and was ghosted. Save your money. You’d have better luck lighting it on fire than getting any product from these people.

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Jan 15, 2020

Hi, Teri,

Thank you for taking the time to leave this review. I'm so sorry to hear you did not receive your order. I've sent you a private message to find out more about what happened so that we can make this right.

Best,

Sophia

Helpful Review? 1 Person Has Voted

Posted on Jan 15, 2020

They take your money and contacts never come!

By Ryan D., Edmonton, Alberta, Canada, Verified Reviewer

Ordered contacts at the beginning of December, checked December 11th and said the order had been sent. By the end of December I still never received them so I reached out. Customer service said they would send it again. It’s been over 2 weeks again and still nothing. The updated order was never even added to my account and they never came.

Paid for 3 months worth of contacts and have been forced to wear my glasses for a month and a half.

Very unprofessional. No refund, no contacts.

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Jan 15, 2020

Hi, Ryan,

Thanks for sharing your experience with us! So sorry to hear you have been experiencing delays or you never received your order. I have attempted to look into this for you. We do not have sufficient information to find your communication records with our team so I reached out privately to find out more about your interactions with our team and get to the bottom of this. Thank you!

Best,

Sophia

Helpful Review? 1 Person Has Voted

Posted on Jan 31, 2020

Good product..."but"

By Karl S., Taunton, MA, Verified Reviewer

I love your product. They are very comfortable. The only thing is I have a very hard time getting them out of the packets. Am I missing something? Is there a trick to it? I can’t find anything on the internet about it. When I try to slide them out of the package onto my hand (without touching them) they stay in the packet. Would love to see a video showing an easy, effective way of doing this.

Bottom Line: Yes, I would recommend this to a friend

Company Response from Hubble Contacts

Feb 4, 2020

Hi, Karl,

Thank you for taking the time to leave this review. You're supposed to use your finger to remove it from the package. The lenses are floating in contact solution so they don't just slide out. The blister packs can slide out of the box but then you need to break off an individual blister pack, peel it open, and fish the contact lens out with the finger you're going to use to insert the lens. Please feel free to reach out to help@hubblecontacts.com with the subject line "ATTN: HighYa" with any additional questions or concerns that you have.

Best,

Sophia

Posted on Feb 7, 2020

Scam business - worst experience ever

By Thuy N., Texas, Verified Reviewer

Never waste your time and money on this type of scam business. They will trap you with $1 and no detail description on how and when you should cancel subscription (day of cancellation was hidden inside the Terms of Use in very tiny font at bottom of page, without any guidance in advance, how do you know?). They just disclose it after they get your money and you cannot return or get a refund. Cheap quality, potential eye health problem. No place for direct reviews appears on Google for transparency like with other good quality businesses. This is how you know if it scam or not. The worst experience ever.

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Mar 9, 2020

Hi, Thuy,

Thank you for taking the time to write your review and share your experience. I am sorry to hear that you are unsatisfied with our subscription model. Your second box is shipped out 16 days after you place the initial free order. This is to ensure that you do not run out of lenses before your next shipment arrives. You are able to view and edit your delivery schedule by logging into your Hubble account. We try to make this clear throughout the ordering process. If you have any questions about our policies or about your account, you can send us an email to help@hubblecontacts.com with the subject line "Attn: HighYa" and we'll be happy to help you from there.

Best,

Sophia

Helpful Review? 2 People Have Voted

Posted on Feb 9, 2020

Buyer beware! I tried to ask for a FAIR refund as they sent AUTO charge contacts to an address I no longer live at!

By Patricia P., Missouri, Verified Reviewer

I am an older elderly woman, and I am not familiar with these online sites, but don't fall for the one from HubbleContacts.com scam, because mainly it is another one of those clickbait sites, which promises false advertising, you will be a victim of a highway robbery attempt. I mean attempt because while most of us are slaves here in America, we work from bright in the morning and until sun down all day, the very last thing we want to do or have time for is canceling a service which we were so kind to try out. The customer is always right, but is the customer always treated ETHICALLY? Well, in this case, this company promises contacts all month for only $1. Which this is the deal and they hold up to it, now the game is, they are expecting you will forget that your debit info is in their hands and after this trial period, THEY WILL CHARGE you silently without asking for as many times as they can. They maybe want you to overdraft, but I was purchasing this as a gift for my son, which he only used one set and all of them were lousy and when he would put them in they were already bag or torn.

So, what happened is I have paid for several months' supplies of these boxes of contacts which I never wanted or paid for ordering. When I asked them to refund me, they actually told me it is too late, and the problem with this is I don't even have any of those boxes as I don't live at these addresses anymore. So even worse I am paying for products I am not receiving, but even if I was, I WAS NOT EVER AWARE THAT I WAS PAYING for this. If they are an honest and ethical company they would give a refund for every single order. As I never asked or my son never asked to be on their mailing list. They will constantly attempt to charge your charge, they are very hard up for your money, so much so they know they are a con artist operation, it is sad that in this day in age there are companies still being dishonest like this. They know exactly what they are doing, that you trust them with your debit information and that you won't be charged over and over again for something you don't want, never received, was not a full product as advertised/torn, it isn't anything we wanted and never agreed to constant repeat purchases.

I canceled but I want my money back, so I am leaving a ZERO STAR review. I wish I could say it was a good experience. The true truth is that a GOOD ethical honest company will call or email and ask if you liked the services and if you will want to reorder. They won't do this because they never would stay in business, again making this a sneaky scam and they pull off getting your wallet numbers, by one thing known as TRICKERY. Promise something for free or really super cheap, they don't commit to being honest or offering a quality product. I suggest going with the real-deal people such as 1-800 Contacts or someone that is being honest, and charges you outright and would refund you if they didn't deliver what they advertise and tell you that you are getting.

So, the other thing is I can't reach them as I work non-stop and pay bills just like every other hard-working slave in this country. So I will forward this to my son, who is a huge network marketer and reaching millions of people, and tell him to put a blog together and put Hubble on the DO NOT TRUST LIST, or "do not fall for this scam article" blog. He will most likely do a video on this, the sad part is he really liked the idea and the approach Hubble took, and now we are very disappointed to see it was yet another 7-day or 30 days UP AND WE ARE CHARGING YOU SCAM. These are the evilest and wicked of scams, as you also can't get your money back. These sort of companies are like mosquitos or parasitic players in the game that when you pass over them, you think they are a benefit at first, but then you realize they are more harm than good, they will suck you dry, one mosquito at a time, they all add up, and a big bill happens, while you have other bills or even an overdraft now. There is NO effective communication with these type of people either, they really don't care about it, you passed over their booby trap and their motive is that they shrug it off and say "Oh well, too bad, well we will skip a month and wait for you to call us to cancel." Well, guess what Scam Artist, I have ZERO DAYS OFF and I work religiously, at least I work for an honest company, can you say the same? How can you look in the mirror and know that you are an archon who has only made it this far to be a HIDEOUS dishonest slave, at least the company I work for is HONEST and ETHICAL and hard-working? Go work for a real company that doesn't make their profits by ripping off people.

I will post this on Ripoff Report, Scam Report, Trustpilot, and any others such as Google Review, etc., Facebook, or whatever. I hate to do it, but I needed an extra $60-$90 which was not there due to this site's deceptive trail to the trial version BS. I know there are MILLIONS of these operation pyramids, well, just so anyone wanting to know if this one is legit, then NO, just go somewhere else where they will choose to be honest and do the RIGHT THING when no one is looking and do the right thing the FIRST TIME. No one is perfect but I can assure this sort of company will be out of business very soon, and probably after this review reaches millions. Everyone knows what I am talking about, don't support them, unless you want disappointment, they aren't even good contact. You want fuzzy and hurting eyes? I don't either. Both I and my son didn't either. Go with a real brand, if you care about your eyes and quality services and representative. Had it been quality, we wouldn't even have minded purchasing many times, however, that quality would have been asking for our repeat purchase, and asking us what we thought about the product. Then you could perfect or PROfect your products and services and then come out on the top because everyone would pay high dollar for your lousy products. This is not right. You should send me 6 boxes of contacts and all my money back, for doing this to someone, because I just gave you the best lesson and free advice that you should really apply to your company's image and presence.

This was my first message to them.

"Hello, this is very unethical of you guys to charge me for however many months you have/I WANT MY MONEY BACK. I will send any extra stuff back. This isn't what I asked for, please be honest and give me my money back. This is highway robbery.

I have a commerce bank account, it shows everything. How could you charge someone without first asking from them personally?"

BUY BEWARE. I tried to ask for a FAIR refund as they sent AUTO charge contacts to an ADDRESS I NO LONGER LIVE AT.

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Mar 9, 2020

Hi, Patricia,

Thank you for taking the time to leave this review. I’m sorry to hear the subscription charge came as a surprise to you, as we try to make this clear throughout the ordering process. Your subscription will begin 16 days after you complete your free box order. The monthly charge is authorized when you place the order, and can be adjusted at the request of the customer, and can be canceled via a simple phone call with our customer service team during our business hours, as stated on our site. However, I've had a chance to look into your account and would like to chat more about the orders you never receive. I've reached out privately, here on HighYa, and look forward to hearing back from you!

Best,

Sophia

Helpful Review? 1 Person Has Voted

Posted on Mar 6, 2020

Very disappointed

By Laura J., St. Louis, MO, Verified Reviewer

I am really disappointed in this company. I ordered the trial pairs, assuming that I had 30 days to try them before I would be charged for the next shipment. However, the fine print is that you have 16 days from the ORDER date (not when you receive them and I received mine a full week after the order date) to make your decision to cancel or not. Because I was currently wearing monthly contacts and was almost done with the month, I chose to wait before I tried them - a HUGE mistake because by the time I tried them, Hubble already charged my account and sent out a month's supply. When I contacted Hubble about this matter and inquired why I did not receive a preliminary email before charging and sending as I do with every other subscription service I have, they said that they don't have a system put in place yet. To me, that is not good enough. It makes me feel like I have been scammed, and they are hiding behind their "fine print." They are quick to highlight the fine print to make sure that you know you are "wrong." While extremely annoying, this is not the biggest deal.

The biggest deal is that these contacts don't work! My vision is extremely blurry with the Hubble contacts, despite having the correct prescription. I do not have astigmatism or any other abnormality that would suggest that these contacts would not fit/be the right strength/etc.

When I contacted Hubble, they referred to all the fine print provided on the website, refused to give me a refund, and refused to accept the shipment back, even though the package was never opened - citing health regulations. So, now I'm out $39 and the landfill has 30 pairs of contacts that can't be used. What a waste!

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Mar 12, 2020

Hi, Laura,

Thank you for taking the time to leave this review. I’m sorry to hear that these lenses were not comfortable for and you are unsatisfied with our subscription model. I would like to look into this for you, so I sent you a private message asking for more details.

Best,

Sophia

Posted on Mar 10, 2020

Horrible product, worst customer service

By Bailey A., Campbell River, British Columbia, Canada, Verified Reviewer

I canceled my subscription back in December 2019 because I didn't like the contacts. After canceling I was still charged. It took nearly a month to receive a refund. Now, March 2020, and this RIP off of a company is STILL charging my bank account and I just noticed. I am beyond angry, and they are completely unsympathetic or apologetic. Worst company ever.

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Mar 12, 2020

Hi, Balley,

Thank you for taking the time to leave this review. I am sorry to hear that this has happened. I would like to look into what happened so I sent you a private message.

Best,

Sophia

Posted on Mar 21, 2020

Can't cancel when I wanted to

By Shailey G., Bedfordshire, England, Verified Reviewer

I have tried to cancel on more than one occasion because I don't need any more contacts. Very difficult to do so. I would have appreciated more help from the customer service team. Would not recommend to friends as I have not found the service to be very good with half of the last order of contact lenses also being split and unusable.

Bottom Line: No, I would not recommend this to a friend

Company Response from Hubble Contacts

Mar 25, 2020

Hi, Shailey,

Thank you for taking the time to leave this review. I’m sorry to hear that you have had some trouble canceling your subscription. I've sent you a private message to help you resolve this! Thank you!

Best,

Sophia

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