NewDay USA Reviews

  This company has claimed this profile, is getting alerted on any new customer reviews entering this page, and may engage in dialogue with its customers to address their matters.

Companies cannot pay money or provide goods in order to remove or alter customer reviews.
NewDay USA

Overall Rating

3.9

252 Customer Reviews

Summary

NewDay USA is a mortgage lender that claims to provide a wide range of financial products that can help you save money and achieve your financial goals.

Write a Review

Customer Reviews

3.9 Stars out of 252 Reviews
5 Star:66% 4 Star:5% 3 Star:2% 2 Star:4% 1 Star:19%
75% Recommend This Company
Start your review of NewDay USA:
Sort Reviews By
This company is actively collecting reviews from its customers. All reviews submitted are subject to moderation and approval to ensure they meet our Review Guidelines.

Posted on Nov 4, 2020

Respect, integrity, caring, outstanding

By Sal G., Danbury, CT, Verified Reviewer

Joe Hall and the entire NewDay team had only one thing on their mind, making my dream of homeownership come true. Joe just made everything so simple. In the beginning, when I first started looking into buying this home I thought that it was something that could never happen, but NewDay showed me it was. I believe God puts people on your path to help make your prayers come true and Joe Hall and the people at NewDay were definitely on that path.

Length of Use: 3–6 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Patience with someone who knows nothing about buying a home, never making me feel like I was a burden, it was always all about me

Expertise, I had confidence in what NewDay was doing for me

With me every step of the way, it all seems so simple

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Jan 7, 2021

Refi

By Lawrence R., Leesburg, FL, Verified Reviewer

I called to get a refi quote and in less than one week we were setting a closing date. The whole process went smoothly and pleasantly, Gabrielle was personable and professional.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Supporting the military

Promptness

Better than fair offer

No “cons” were specified in this review

Posted on Jan 7, 2021

Super fast and easy

By Oneida K., Virginia Beach, VA, Verified Reviewer

Our account executive, Mr. Korczynski, was great to work with; he was very knowledgeable and thorough. The entire process was fast and convenient, he made sure we knew what to expect at every step of the process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Veteran oriented

Fast

Great communication

No “cons” were specified in this review

Posted on Jan 7, 2021

Great experience using NewDay USA

By Frederic R., Roswell, GA, Verified Reviewer

From our initial contact with NewDay, we were assigned a single contact person who guided us through the entire process from start to finish. He carefully explained each step of the process, letting us know what to expect next. He was always very proactive in letting us know how our application was going. He was also very helpful in answering any questions, or addressing any concerns that we had throughout the process.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Single point of contact throughout the process was beneficial

We were dealing with a well-informed Account Representative

The entire process ran very smoothly and expeditiously

No “cons” were specified in this review

Posted on Mar 2, 2021

NewDay in Iowa

By John G., Bellevue, IA, Verified Reviewer

Highly recommended. Easy access. Helpful account representatives. Smooth procedures. Flexible closing signature procedure.

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Organized

Experienced

No “cons” were specified in this review

Helpful Review? 1 Person Has Voted

Posted on Mar 12, 2021

Best refi experience ever

By Charles and Ginny P., Chesapeake, VA, Verified Reviewer

Excellent! Spent 3 and 1/2 months ‘waiting’ to complete the process, rarely got updates or replies to my calls. Contacted NewDay USA, Kevin Dennin, our Account Executive, and service was like going from night to day. Kevin kept in touch every step of the way. Phone messages, calls, and emails were responded to either the same day or early morning the next. In 8 weeks papers were signed and we were done!

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

Extremely proficient

Knowledgeable

Excellent customer service

Not local so couldn’t meet our agent

Posted on Jun 13, 2016

Pleased with my experience.

By David Norris, Georgia, Verified Reviewer

I just finished refinancing my house with NewDay USA. I am pleased with the process. I was skeptical to go with this company after reading some of the reviews but contacted them by phone and discussed some options. I also contacted several other companies. NewDay USA was straight up on the first phone call about what they would do for me while the other companies all wanted to know what the last company said they would do. I went with New Day USA and am pleased I did.

They do require a lot of paperwork but nothing that seemed unreasonable. The process did take over 60 days but I did not feel it was being "dragged" out on purpose.

My account manager was Chris Khokhar and was helpful over the phone and was always available if I called.

The closing went smooth with no surprises.

I am a Veteran with the US Navy and they constantly emphasized their appreciation for my service.

Looking back on the experience with the question, “If you had to do it all again with New Day USA, would you?” I can say yes.

I hope this review helps someone and if it does I hope their experience is equal to mine.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 18 People Have Voted

Posted on Mar 9, 2018

Professional

By Robert Dimascio, Sicklerville, NJ, Verified Reviewer

The staff was very professional and kept in contact with me during problems with third parties such as my bank and associations. The only problem is the money appears three days later than I expect it.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Mar 14, 2018

Refinance loan

By Rita Ellis, Las Vegas, NV, Verified Reviewer

Since my husband is a veteran, I went with NewDay USA and made no mistake in dealing with them. They were very helpful, patient and thorough in assisting us. Our loan was approved within a month, and they assured us that they are still there to help us. Thank you NewDay USA.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jul 5, 2018

Process decent...

By Michael M., Lakeland, MN, Verified Reviewer

Really decent service. I was looking to refinance away from Wells Fargo. It was missing two key items though. With my other financial services, the customer service was a bit warmer and personal, they cared, but with NewDay, I felt more like a number.

Rates could be a little more competitive though with other institutions.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jul 4, 2018

Good experience marred by a few details

By William R., Albuquerque, NM, Verified Reviewer

Our account manager, Will Lyons, was professional and thorough. He spent significant time understanding our financial situation to get us the best possible outcome. I would recommend him to friends. Two areas that could be improved:

1. We were never given a heads-up that the VA appraisal process was much different from a commercial appraisal, particularly in that the appraiser is a government employee. This lack of communication caused confusion that could easily have been avoided.

2. Toward the end of the load, Will told us that the funds would disperse one week earlier than actually happened. This appears to be a simple mistake.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jul 8, 2018

7 out of 10

By Ivan N., Texas, Verified Reviewer

I think everyone I had to speak to, Sean Wall and Collin Hall, were incredibly nice guys. Really easy going, always answered the phone, just overall great guys to do business with. One thing that could have been better, which would have made this process a 9 out o 10 (cause nobody is perfect), is that I wish they didn't have to request the same information more than once. I swear, it was incredibly annoying, to have to resend things more than once.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Sep 7, 2018

Thanks for 100% refinance

By LE S., Kissimmee, FL, Verified Reviewer

To whom it may concern:

I just want to reach to your company to show appreciation in excepting and expediting my loan. The loan officer was courteous and professional in guiding me through the VA refinance process.

Again, I'm very grateful for your company and employees' in helping me through this loan application at a very difficult time due to death of a parent.

Regards.

Bottom Line: Yes, I would recommend this to a friend

Posted on Sep 13, 2018

Happy customer

By Jehiel M., Avon Park, FL, Verified Reviewer

My agent was very helpful and patient. When I made a call, I was desperate for help. I was contemplating on filing for bankruptcy as my last resort, although I don’t really want to do it. The appraisal was quick, and the closing was only a few days late than expected. I was pleasantly surprised. Thank you for the assistance.

Bottom Line: Yes, I would recommend this to a friend

Posted on Dec 11, 2018

First time using NewDay USA

By Gregory A R., Brunswick, GA, Verified Reviewer

The point of contact, Rose, was always available for questions when I had them and usually pretty helpful, except when she moved the goal post. Don’t tell me I need to do A, B, C to be able to close, then change the requirements once A, B, and C have been met. That just makes an already stressful relocation worse. The referral to the HomeAdvisor was great, they found me a great realtor who was super helpful.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jan 7, 2019

Stressed

By Denise R., Spring Creek, NV, Verified Reviewer

Both my husband and I have jobs where we can’t take breaks. This made it difficult to send information that was needed or answer calls. The appraisal took longer than what we needed. Getting inspection for wood damage was challenging. We live in a rural area with not much to pick from. The UPS driver left the envelope on the porch and it was soaking wet. Luckily everything dried ok. Our internet service isn’t the greatest, and we aren’t the most technology-savvy. We used our phones to send documents. It seemed like every day I send one more thing. With that being said, we were able to get the loan we wanted.

Bottom Line: Yes, I would recommend this to a friend

Company Response from NewDay USA

Jan 16, 2019

We appreciate this feedback. We regret any inconvenience that occurred, but we are happy to hear that you were satisfied with the end result.

Posted on Feb 25, 2019

Home refinance

By Jack C., Riverdale, GA, Verified Reviewer

We were referred to NewDay by a friend who had refinanced their home and had a good experience. Upon contacting NewDay, we were immediately contacted in return and began the refinance experience. Because everything except closing was done by email and phone conversations, it was a fairly simple process. The response by our contact person was almost immediate each time we had a question or emailed paperwork. He made it easy and as brief as possible each time. The only hitch we had was receiving the payout checks to two of our creditors and ourselves. We were told they would be overnighted on a Friday the 15th but did not receive them until Monday the 18th. We assume this was because it was a holiday weekend. We will absolutely refer anyone we know who is thinking about refinancing their home to NewDay.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Mar 30, 2019

Re-finance loan

By Carlos V., Miami, FL, Verified Reviewer

I had a great experience with NewDay USA. Will, my loan person, was very helpful throughout the entire process. The process was quick and painless.

Bottom Line: Yes, I would recommend this to a friend

Posted on Aug 2, 2019

Job well done, but...

By John M., Port St Lucie, FL, Verified Reviewer

I’m expressing my thanks to Nick S. He was very patient with me. The refi process was easy enough. My chief complaint would be the disbursement method. We received paper checks that needed to be mailed, no postage paid, minor out of pocket. Why not do it electronically, it’s faster, cheaper, and most deposits that are done before 3 post that same day. Now I have to wait 10 days or more to get the difference back. Sure wish NewDay would get on board with tech.

Bottom Line: No, I would not recommend this to a friend

Company Response from NewDay USA

Aug 5, 2019

We appreciate this feedback and apologize if our funding procedures were not clearly explained prior to closing. We regret any inconvenience but we are happy to hear that you were satisfied with your overall experience.

Helpful Review? 3 People Have Voted

Posted on Oct 2, 2019

Process longer than what is promised

By Jorge P., Ontario, CA, Verified Reviewer

I started the refinance prices in July 2019 and ended in late September?

I don’t believe that is acceptable and a lot more should have and could have been done to avoid putting an undue burden on the family.

Although I understand there are special circumstances my loan was placed on hold for a bit and my closing date of the end of August 2019 got pushed to a month later; almost as if you set mine aside to work on someone else who may have been smooth sailing.

Kevin was great but at times when I expressed concern he’d turned the issue back at me, i.e. when I express concern about the cash out being less than we expected, he would say, and I’m paraphrasing, I didn’t promise you that, remember...well, no, I don’t remember because it’s been a bit since we had talked.

Again, happy and grateful you worked with me but felt a lot of times you thought you were doing me a favor. I had over $200k in equity, it’s my equity, not yours, so actually my business is doing you the favor.

Just keep in mind I’m the customer and you are providing the service, so don’t try and make me feel like I’m stuck with you or that you are doing us a favor.

Overall, I give you guys a 7.5 on a scale of 10.

Customer service and time could have been better.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 2 People Have Voted

Posted on Mar 21, 2021

See notes below.

By Merritt S. , Linthicum, MD

Could have been better. NewDay advertising says you don't need to check income and home value. For my loan you did both. I don't mind either, but it took time added to the process. Your agent kept asking for more and more info, much of which he admitted made no impact on the loan, such as sales info on a piece of property that I no longer owed. I bought 4 houses and did several refis. This is the longest it ever took and to close the most aggravating.

Also, I told the agent that the MAIN reason I was doing the refi was to get away from the crappy service that I got from my present agency - PHH. Guess how surprised and disappointed I was to get my first NewDay bill FROM PHH. Shouldn't your agent have told me that going to NewDay did not get me away from PHH?

Length of Use: Less than 3 months

Bottom Line: Yes, I would recommend this to a friend

Pros and Cons

For veterans

Closing was easy; the closing agent came to my home

Refund from closing was sent very quickly

No “cons” were specified in this review

Posted on May 22, 2018

Outstanding professional service!

By Robert James C., Cocoa, FL, Verified Reviewer

Mr. Alec Chapelli was my loan officer. He was excellent to work with. My experience was timely and result oriented. It was my privilege to meet someone in this day and age that is detailed oriented, informative, and courteous. Thanks Alec and thanks NewDay.

Bottom Line: Yes, I would recommend this to a friend

Posted on Jul 3, 2018

100% refi

By Joseph A., Overland Park, KS, Verified Reviewer

I feel the loan officer was too new to be on his own. He over promised and under delivered. The whole fee structure was a blur. In the end, I didn’t get the things I wanted to pay off and my rate and monthly payment are more. After closing, they took too long to send the payoff checks causing one of my creditors to be 40 days late. And they had to reissue a couple because they were not addressed to the creditors. That part was left up to me to figure out.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jul 4, 2018

So disappointing

By Michael P., Middleburg, FL, Verified Reviewer

Very easy and painless loan process. Prompt, friendly and professional service from their loan staff. They peddled my loan to another company within months of loan inception. So disappointing!

Bottom Line: No, I would not recommend this to a friend

Posted on Jul 28, 2018

Could have been better

By Douglas M., Las Vegas, NV, Verified Reviewer

I was not very pleased with the interest rate. I feel it could have been a little better. Since I have undertaken this refinance, I have been offered interest rates as low as 4.63. Your Rep was not very sociable, and his response to my email or text questions were very slow or non-existent. Sometimes I had to ask more than once. Although he sounded nice, maybe he was overloaded with a workload. I don't think I would recommend NewDay. I would suggest shopping around.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted

Posted on Sep 14, 2018

Three stars

By Jesse A., Panama City, FL, Verified Reviewer

It took six months to complete this evolution. The requirement of the VA to have the repair work completed BEFORE the loan could be closed created an ongoing situation of requiring one document after another, even though my retired/part-time employment was fully documented at the start. Additional requirements of inspections, water testing and change of roofing contractor caused delay after delay. While the closing did bring debt relief, the final cash-out was $20,000 less than initially requested (only $5,000 to me), meaning other home repair projects could not be attempted.

On a brighter note, Mr. Bernard Rocha was the epitome of professionalism and tenacity, trying to explain these requirements to a very frustrated client, and seeing this loan process through to completion.

I am a homeowner. I am NOT an electrician, a carpenter, a mason, or even a very good painter. The additional repairs required outside skills and up-front money that I didn't have. My overall impression, after three months, was New Day/VA didn't trust me to accomplish repairs to my house (that I've lived in for 26 years) on my own time, with money from this loan. It will now take more time and creative thinking for a kitchen renovation and bathroom renovation that my wife so dearly wanted.

Bottom Line: Yes, I would recommend this to a friend

Helpful Review? 1 Person Has Voted

Posted on Jan 10, 2020

Disappointed

By Rayford M., North Carolina, Verified Reviewer

From the beginning, we were told we would close 11/13/19. This time came and at the last minute we're told we needed more documents and then we will close. This time came and then the last minute we needed more documents then we could close. This happened four or five times. When we finally closed later December we furnished pay off for several items. When checks were issued they were wrong. It is now January 7th and still hadn't been resolved.

Bottom Line: No, I would not recommend this to a friend

Helpful Review? 3 People Have Voted
Showing 163-189 of 252

Our Promise to You

In order to safeguard you and ensure helpfulness and relevance, our compliance team manually assess every customer review before it goes live.

We have a zero-tolerance policy for fake reviews, and companies cannot control or alter any reviews at any time.