Peloton Bike

My wife is a regular Spin Class attendee, who also does Barre and Pilates. She is 50. I am an avid cyclist and workout at the gym three times a week. I am 59. Both of us enjoy pushing ourselves.

It was my wife's idea to get the bike. As for the cost, my most expensive bicycle costs almost three times the Peloton, so not a big deal. I believe any money put towards making you healthier is well spent.

The delivery guys were absolutely great. We got the bike the same week we bought it. Initially, we had some connectivity problems, which turned out to be my Spectrum cable modem. All of Peloton's customer service folks were excellent.

The bike itself is well built. It is stable even on our carpeted floor (with a mat), complaints about it squeaking after multiple weeks of usage are understandable. With any machine, there is some type of maintenance required...lube the pedals, maybe some silicone on the belt. Spin bikes at gyms are constantly taken care of.

There are a wide variety of workouts. I stick to the cycling. HIIT rides, climbing, low impact, Tabata...you name it. They even have some former Tour De France riders doing classes that are freaking INSANE! Music types...ditto...I just did a Metal ride, my wife a Southern Rock ride.

I love the fact there is absolutely no excuse for not riding...it's raining...too cold...too much traffic to get to the gym.

I am the type who likes to "leave it all on the road" so to speak. As they say, "Pain is just weakness leaving your body." My wife and I were already in good shape. We are now in great shape, heading towards "animal." We have an acquaintance who bought a Peloton and lost 50 lbs.

If you are a January 1 to March 1 gym type or have a collection of fitness stuff gathering dust, the Peloton my not be the best choice for you. It would make an expensive piece of furniture.

If you want a great workout, check out Peloton.

Bottom Line: Yes, I would recommend this to a friend

The only good thing about it are the classes with good instructors, and the fact that it's right there in your living room. Other than that, it's a rickety piece of plastic with horrible customer service. The associate knew nothing and didn't let me know to buy the shoes and hand weights - which of course isn't included for the $3k, and also failed to mention the sign-up fee for the classes - $50 a month for "subscription." I'm sorry, but better to work around the spin classes at your local gym if you ask me.

Bottom Line: No, I would not recommend this to a friend

This is a solid investment. The Peloton experience will keep any casual but disciplined athlete engaged and motivated. Classes are available on-demand 24/7. You will never have to work around a fitness class schedule. Just click and spin.

I am a dyed-in-the-wool runner. But I am hooked on this trainer. In addition to my daily running routine, I will hop on for a 20, 30 or 45-minute class. Love the stats/leaderboard. I tried the app first and took the plunge. I am a proud Peloton tribe member since March 2017.

Bottom Line: Yes, I would recommend this to a friend

I'm a senior and new to "spinning." I really love the choice of classes I have as a beginner, the accessibility to the classes without having to leave home, good instructors, and the quality of the streaming.

Delivery was right on time. No problem with that.

My daughter, who is an experienced spinner, loves the machine.

We had a little trouble with the cleats on the shoes, but that problem was taken care of by customer support, who gave us a quick fix.

My only complaint is you can't talk to someone in customer support, it's all done as online chat. Other than that, I think it's an expensive machine, but if you can afford it, it's a great investment.

Bottom Line: Yes, I would recommend this to a friend

I look forward each day to get on for a ride. It fits my lifestyle and preferences of “exercising." Being on demand is the best feature.

I do wish for some upgrades to the app: being able to link on-demand cycling and beyond the ride classes to minimize the time to go through selection process once in exercise mode, being able to choose beyond the ride based on being still on bike or off bike, and having captioning as sometimes I don’t hear the instructor clearly due to either tuning into the music or conflict of tones around, and help clarify on countdowns to up/down saddle, resistance, cadence.

As for the bike, after about 6 weeks, it is still working well. The only challenge I been having is unclipping out of the pedals (I do have Peloton shoes), and I feel that I may strain my ankles in doing it.

Bottom Line: Yes, I would recommend this to a friend

This thing is amazing! No, it’s not cheap. Yes, you have to pay a monthly subscription fee...totally worth it, if you are committed. I ordered it on a Saturday, it was delivered the following Tuesday. The delivery crew was great, so polite and professional, and at my house EXACTLY when they said they would be. Sturdy bike, great monitor with amazing clarity. And Peloton customer service was awesome - a few days after I bought it, they offered a Black Friday deal where you get the full accessory package free. I had already bought it, but I emailed them anyhow, to see if they would honor it. Within 2 hours, they had credited me $300 to cover the Black Friday deal!

I love this bike, the classes, and instructors! I have used it every single day since delivery! I am hooked and will totally recommend it to everyone I know!

Bottom Line: Yes, I would recommend this to a friend

My complaint is not about the purchase of the bike nor the instructors. I have been very happy with both. However, it's the company itself and their attitude towards public negative feedback that has me concerned. Their Facebook page was set up to support Peloton customers. It should be a support group but instead, it has become a toxic environment where members attack each other while the admins look the other way until a complaint is actually submitted. A very constructive and popular post of mine was recently removed by the admins without any indication or reason given to me. The post did NOT violate any guidelines and trust me, I read the guidelines many times.

The post WAS very popular. In two hours' time it garnered over 100 positive likes. However, according to what I found out later from the admins, it took one or two people to lodge a complaint that prompted the removal. That's crazy. One of two people complaining is going to cause a post with over 100 positive likes to be yanked? What I believe happened is that the post made Peloton look bad. The post contained suggestions as to how Peloton could deal with additional music royalties they were facing. Members were very open to having ads before the workout.

The Peloton Facebook community is littered with rude and offensive posts. Members are constantly attacking other members. These kinds of posts remain on the site for days. The admins don't read the posts and basically don't monitor the page until someone complains. In the meantime, every week I see posts from members announcing their departure from the group because it has become so toxic. I love my bike. I love the instructors. However, there is a corporate attitude to stifle complaints on the Facebook page. The admins there are more busy removing posts that may offend company image rather than actually do what they are supposed to do - protect the members from being abused by others.

Bottom Line: Yes, I would recommend this to a friend

My bike was delivered inoperable. Called the next day.

They refused to fix it or pick it back up so I told them to come and pick it up under their 30-day warranty. They promised by email to come and get it on March 20th but it is still sitting in my house despite repeated calls and emails. Instead they keep trying to put the charge back through my credit card company.

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

We ordered the Peloton during the COVID pandemic. It took them 3 months to get us a bike, then of course we had to get our own help moving the bike in and setting it up. That stuff wasn’t the issue. The issue was about 40 days after we got our bike they announced their new and improved bike and they wouldn’t let us trade-in and pay extra for the new bike. It’s in poor taste to sell something full price that you know is going to be outdated and not offer any solutions to an upset customer, especially after waiting months for the product to arrive. The bike is just ok. Technology isn’t overwhelming but it does the job. There are other lower-priced alternatives that would work just as well and I regret my purchase mostly due to their poor customer service.

Length of Use: 6–12 months

Bottom Line: No, I would not recommend this to a friend

My husband and I purchased our first Peloton in 2016 at a local store. We spoke at length with the clerk before buying. One of the things we talked about was the fact that we have a second home which we would eventually want to put a second bike in. He assured us that we would be able to use the single account for both bicycles. March/April of this year I went online to the website and began a chat session with one of the sales reps. I explained our situation and asked for reverification of my 2016 conversation, that we would be able to have 2 bikes at 2 different homes with one account. He assured me that we would. We purchased the second bike. Recently I realized Peloton was charging us for two accounts. I contacted customer support and was told that Peloton no longer allowed for two bikes to go on one account. I was told that Peloton changed its policy a year or so ago. That is the complete opposite of the commitment given to me.

I had to really insist to escalate to a 'manager' and he really blew me off.

If I had known they were going to charge me for two accounts then I would have purchased an Echelon for a lot less money.

Length of Use: 2+ years

Bottom Line: No, I would not recommend this to a friend

Peloton started out as a consumer-savvy startup. Now it's a bloated behemoth that acts like any other beast in the marketplace: it's all about false narratives and the stock price. Quality control and customer service are gone.

The user interface for this bike is extremely poor. You can't even save your preferences - we were doing that 20 years ago.

The most important practical feature on the bike - the "metrics" - are missing for most of the rides. These are what let you know the instructor's recommended pace, so without them, you don't know what to do.

When I complained about the UI and the metrics, Peloton gave me a wide variety of stories: "we're working on it", or "those metrics don't work before May 2019", but the actual problem is that when you search for a class, you generally get one without metrics. That problem could have been fixed with a simple filter option. But no...

The bike is expensive, folks, and the classes are always early in the a.m., especially if you live in the West. I haven't attended a live class in 8 months. The stored classes lack metrics. Oh well.

Find an alternative!

Length of Use: 1–2 years

Bottom Line: No, I would not recommend this to a friend