PillPack

If you enjoy being lied to multiple times about them having your medication in stock, almost ready for shipment, and being delivered tomorrow, this might be the pharmacy for you. They will also lie to your doctors about having a supply of the medications when asked about sending in a prescription for it. There seems to be a lot of deception and also serious confusion of the customer service members about anything that goes on behind the scenes. What a nightmare!

Bottom Line: No, I would not recommend this to a friend

1) PillPack sent a higher dose than ordered for one medication.

2) Could not accept a prescription from two doctors.

3) Couldn't obtain one of the prescribed medications.

4) Substituted requested single ingredient supplement for another one which combined two things, without asking if this was okay.

5) Claimed not to be able to provide two separate boxes, one for morning and one for the evening.

6) Claimed to fax the doctor for the prescription (10 times!) while the doctor says they received no faxes. PillPack never tried to contact the doctor another way, and never let me know they weren't hearing back from the doctor.

It was MONTHS from when I began my order to when I finally received a pill pack - and then that whole month of medication was useless because of the incorrect dosage. (Medication is for a patient with memory impairment, so, someone who could not open a packet each day and replace the wrong pill with a correct pill from another source.)

Bottom Line: No, I would not recommend this to a friend

To start with, my situation is unique. I have a PCP in California and pain management in South Carolina. My problem was I spend about three months in South Carolina then the next three months in California. So my pain meds became a huge problem. I am one of the chronic pain people that is caught in the opioid problem. All the script crackdown made my life a nightmare. Add to that most pharmacies do not stock my med because it is expensive. Then add that the dosing is for 28 days and can not be refilled until day 27. PillPack was the dream solution. I no longer had to have the pharmacy in California question a script from South Carolina. Or deal with when I traveled to my other home, much less if I ever wanted to take a vacation...

PillPack has fulfilled all of their promises it has been about a year. Count me as a happy customer.

Bottom Line: Yes, I would recommend this to a friend

Once they've screwed up they, 1) don't take ownership of it, 2) never get back to you to say what they are doing to fix it, 3) make the same, or subtly different, mistakes again, and 4) seem to have no urgency to fix the problems.

I should not have to call to check up constantly, yet I need to.

If you are on medicine for a life-threatening condition, do not use.

Specifics:

December, even though I spoke to them almost daily for the last 10 days of the month, and they said I was all set, they got my pills to me late and without two vitamin supplements.

January, the same thing and without 1 vitamin.

February, they said it was being built and would ship on the 21st. Called on 24th to find out status - good thing because they apparently had a problem in billing.

Bottom Line: No, I would not recommend this to a friend

They are the most incompetent group of liars I’ve ever seen in my life and to see Amazon's name is behind it? I’m baffled! These people claimed they would overnight my medicine on three occasions, here it is Friday night, no medicine, and I'm COMPLETELY OUT OF MEDS! In order for me to get medicine, I have to have my doctor rewrite the scripts and PAY FULL price! And there is nothing anyone can do; so I was told. Additionally, I was told they LOCK you in a CONTRACT that’s HELL getting out of. DO NOT, I repeat, DO NOT DEAL WITH THESE PEOPLE! I cannot believe this company is LEGAL! I will be making a complaint with the BBB ASAP and calling the media to put these people on BLAST! I really feel as though they discriminated against me and I’m not done with them yet. Run, people, RUN!

Bottom Line: No, I would not recommend this to a friend

Nine different meds, including one OTC, got my first shipment and it was perfect. They informed me because I had just refilled 2 of my meds, including a 90-day supply of one of them, there would be a transition time before all meds were in the pack. Totally understandable and professional. Highly recommend the service!

Bottom Line: Yes, I would recommend this to a friend

It's amazing just how bad Amazon PillPack is. From their pharmacy, to their customer service. I haven't had a single good interaction with them.

PillPack literally doesn't care if they get my mom's medications right, and couldn't care less if she were to die. They even doubled one of her prescriptions!

Every single PillPack employee I spoke/chatted with (7 in total) told me my issues were resolved. But every time I checked, they had just added more problems to my order. They ship whatever they feel like, and bill you for it, even though it's wrong and potentially deadly.

One star is entirely too generous for PillPack.

PillPack is AWFUL. Never use this "service"!

Length of Use: Less than 3 months

Bottom Line: No, I would not recommend this to a friend

Do NOT use this service under ANY circumstances. Had them less than one year and they left me without my heart medications TWICE! The worst part is they don't contact you in time for you to do something about the "problems" only they have! I have never had my pharmacy wait until 3 days before my prescriptions ran out before telling me! Wouldn't recommend them to my worst enemy!

Bottom Line: No, I would not recommend this to a friend

They advertise little or no co-pay, yet I can get my Rx for $3.60 for a 90-day supply at a reg pharmacy and they want $3.60 for a 30-day supply and claim its what the insurance sets. Through my insurance pharmacy, I pay $0.

Bottom Line: No, I would not recommend this to a friend

PillPack was great before Amazon bought them, now it's a nightmare. They have charged me $326.00 for a medication which they never billed to my insurance. My insurance told me they never billed them and my co-pay was supposed to be $14.80. Not only that, but as soon as I was notified what the charge would be I called to ask them not to send it. Sorry, they already sent it and refused to allow me to send the box back. I have complained by phone and email, and they blame my Insurance, saying they refuse to pay, yet I just got it filled at Walgreens for a $4.80 co-pay. Not only that, when I TRANSFERRED my prescription to Walgreens, they tried calling my doctor to get ANOTHER prescription. I requested my account closed, but it's still online and I cannot remove my card information. This is very scary. I am filing complaints against them. Please beware.

Bottom Line: No, I would not recommend this to a friend

What a terrible experience! I reached out to the CEO - no reply. I reached out to Geoff, Chief Business Officer - no reply. I’ve canceled my account and returned to Walgreens. Never again!

Dear TJ,

I switched to Pill Pack just over a month ago. I thought I would love your service. I really wanted to.

Signing up was so easy but I have experienced a lot of challenges since. Month one did not include one of my prescriptions and there were two daily blister packs instead of one. Okay, I thought we’d work out the kinks. I was looking forward to getting everything straightened on the next run.

Now, we're in month two and another drug is not available. I received a call today from someone asking me to volunteer/verify my DOB and address (mind you, he called me). That didn't go well.

I also asked to stop today’s shipment to no avail. As it hasn’t shipped yet, I’m not sure I understand why this request was denied. Or why I wasn't contacted before a partial shipment was made.

Now, I have a situation where some medicines are on the way from Pill Pack. I apparently have no choice but to accept because you’ve drawn down on my insurance and prescription. And, I must go to Walgreens to get the rest of my medicines. I must also make sure that Walgreens can take care of my needs next month and beyond and that all insurance is in order. All unnecessary work for me.

This is not the service I expected from your company. I am most especially surprised by the set of poor customer experiences I've endured while trying to on board as a long-term customer. I want you to know that I am very disappointed.

Sincerely,

Thomas M

Bottom Line: No, I would not recommend this to a friend